Reviews

Review Details

• Review fromGary S

  Date: 07/09/2023

  1 star

  Gary S

  Date: 07/09/2023

  This is the most messed up food system that I have ever seen. I ordered food on the 2nd of July, and noted at the time that I was not able to get VEGAN meals. At the same time I canceled the order and received an email stating so. Also un aware that the email stated that the order that I canceled would be delivered on July 7th, 5 days after I CANCELED it. This is a sure way of sticking it to the consumer with the CANCELATION WAY. We are SENIORS that live on a limited income, and cannot be subjected to this type of selling. Going forward I will make any and all notes on the internet regarding this crime that you are committing and hope that people will see the light and stay away from your business. Seniors beware of these guys they are out to get you and everybody else..

  Green Chef Corporation

  Date: 10/27/2023

  Hello ****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We understand that you did not intend to create a subscription with us as you cancelled the account after reviewing our offered meals. Please know, you can always view the current menus without entering your personal information! You can do this by clicking on Weekly Menu' on the top navigation bar on your computer screen, on a mobile screen, you can click on the three little horizontal lines and choose the menu option from the navigation list. This way you can explore the menu and decide if and when youre ready to place an order!
  
  To give you an overview of what happened, once a subscription is created, orders are automatically processed five days prior to the scheduled delivery date for the following week. You have until this time to select your meals or skip the order. If you don't make a choice, our system will select meals based on your preferences. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

• Review fromKerri U

  Date: 07/04/2023

  1 star

  Kerri U

  Date: 07/04/2023

  I received a free box coupon from a friend to try and was under the impression the first box would be free of charge. They charged me a hidden free of $31.96 that wasnt disclosed or authorized by me. Even though it has not been shipped out yet, they wont let me cancel that order or give me a refund because its already been processed in their system. I was emailed a receipt that said total was $10.99 for shipping and didnt show any additional charges. I also called after getting this email and was assured that I would only be charged $10.99 for the first box and not be charged any additional fees until after July 8th if I did not cancel the next order. This company is fraudulent and dishonest. Beware!

  Green Chef Corporation

  Date: 10/26/2023

  Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We're sorry to hear that you had an unexpected and frustrating experience with the amount charged for your initial box. We understand that you applied a free box voucher while creating your account and we apologize for the confusion. Here's what happened: once a subscription is created, orders are automatically processed five days prior to the scheduled delivery date for the following week. You have until this time to select your meals or skip the order. If you don't make a choice, our system will select meals based on your preferences.

  Upon checking your account, we observed that you were able to select your preferred meals and we confirmed that you chose a premium meal. We'd like to inform you that we offer at least two premium meals each week, which are marked as "Gourmet Plus" due to their top-of-the-line recipes and high-quality ingredients. As these meals are premium, there is an additional charge per serving. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  

  
  

• Review fromKate Z

  Date: 06/05/2023

  1 star
  I deactivated my account yesterday. Today I was charged for the next delivery, this weekend. I phoned customer service and asked the delivery be stopped and my account refunded. I was told the delivery can not be stopped and no refund can be applied. I told the person I disputed the charge and will not a accept the box. Again asked the delivery be stopped as it would be a waste of food. Again was told the delivery can not be stopped because the order went to the distribution center. I asked to speak with a supervisor. The staff refused to transfer me to a supervisor but eventually offered me half off the next box. Pointed out I deactivated the account so the offer is useless. The company used to be good. 3 years ago I was a member and had an issue with the box. I called and the staff person was helpful and issued a refund. Not sure what happened to the company but it is not good anymore.

• Review fromMichelle S

  Date: 05/29/2023

  1 star
  Beware Green Chef Corporation will send out subscription orders after cancelation! Not just once but twice they sent out canceled subscriptions and charged me with out my concent. I was on the phone hours ,written Numerous emails and automated texts with the corporation. Assured repeatedly that I would get a refund that it would be 10 to 5 days and I would get a refund in my account and it never happened. Not only that I had moved so my subscriptions Were going to an address that I no longer lived at and did not want and had canceled, yet I paid for them nevertheless! BUYER BEWARE !

• Review fromHelaine M.

  Date: 05/20/2023

  2 stars
  I signed up using a coupon to ***** box. Ended up having my card charged for the following week. I was not expecting to sign up for the subscription. When I released was for a subscription. I called asking to cancel and refund. They refused to provide with a refund due to the "terms."I explained I didn't meant to sign up, I just want to try and see if my family would like and later to decide if the subscription will be a good idea for **.

• Review fromAmybelle K

  Date: 05/16/2023

  1 star
  CONSUMER BEWARE: Green Chef wants payment information upfront. I tested out plans to see what it would cost and to see what the meal suggestions were, I decided it wouldnt work for me. so I thought I cancelled. But according to Green Chef. . Once you have signed up you are locked into the first order and cancelling doesnt matter. They will send the first box and charge you for it. They will not refund your money, nor have you return the product. Green Chef insists that the policy is online that Deactivating is not the same as Cancelling. But it doesnt matter because you are automatically committed to that first box. I was not successful with getting my money back and nor any way to return the product. Once again, another ****** learned the hard way: if an online business needs your payment information first, it would be best to NOT give it and move on. Or if an online business wants your payment information first, do a research and see what their policies are and find reviews about returns and refunds etc. if they have your payment information, your money is as good as home!!!

• Review fromJanae H

  Date: 05/02/2023

  1 star
  Do not trust this company I signed up for it to review after trying hello fresh I wanted to compare to a different box company. After seeing their food options nothing sounded appetizing so I decided to cancel my subscription. Once I tried they already charged me and I called the company they said I was not able to get a refund and my box was still scheduled to come. I said please donate my box they assured me it would be donated and they box came ANYWAY. I figured not to waste the food so I decide to cook a meal and they gave me a moldy pepper I called the complain and they said they were only able to refund me half of my money back. Do not trust this company they are very sketchy

• Review fromDavid Z

  Date: 04/20/2023

  1 star
  Extremely dishonest and sly company. Stay away! Very deceptive business practices

• Review fromDivya C

  Date: 04/14/2023

  1 star
  Zero stars. I found spiders everywhere in the kale they sent. It was more than a dozen spiders in there. That was the one of the meals I opened. Had to throw it out along with the other untouched meal bags. I was absolutely disgusted. I wanted to cancel my subscription then and there but Green ********* they will give me a refund and for that to process account needs to be active. I called to cancel my box and subscription today. They couldnt cancel the box said my last day to cancel was yesterday. They canceled my subscription BUT said that if I get any marketing emails not to click links? Or it will renew the subscription? ITS A SCAM. AWFUL / HEALTH HAZARD meals. Would not recommend.

• Review fromJOHN H

  Date: 04/13/2023

  1 star
  Buyer beware. This company engages in questionable business practices. As an account holder I paused order delivery for one week. The company arbitrarily billed my card and sent me food that I did not order and was inconsistent with my past order history. We are vegetarian, they sent us animal protein food boxes. I tried to dispute this with the company but my complaint fell on deaf ears.