Reviews

This profile includes reviews for Frontier Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Frontier Airlines, Inc. has 16 locations, listed below.

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  Frontier Airlines, Inc.

  4545 Airport Way Denver, CO 80239-5716

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  Frontier Airlines, Inc.

  7912 NE Air Cargo Rd Portland, OR 97218-1030

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  Frontier Airlines, Inc.

  3201 W Airport Way Boise, ID 83705-5097

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  Frontier Airlines, Inc.

  9000 W Airport Dr Ste 316 Spokane, WA 99224-6049

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  Frontier Airlines

  6701 E. Convair El Paso, TX 79925

Review Details

• Review fromMichael E

  Date: 02/11/2023

  1 star
  Online experience was fine but read the fine print first. They just lost another customer who flies frequently & was wanting to see how Frontier did businesswe will definitely not be back. I just paid $337 at the gate for 3 bags. The cases didnt even cost that much!! I understand 50# limit but 40#s???? 1 weeks worth of clothing, ************** gear is tough to get under 50#s but not $337s worth. I cant stand the cheap mentality that Frontier operates under & Ill share this complete robbery with other frequent flyers. Airlines like this should cease to exist!! BTWfree bags are for ACTIVE DUTY. This VETERAN is pissed! Bye Frontier!!

• Review fromMelanie R.

  Date: 02/10/2023

  1 star
  I made a reservation through a third party website and clearly, multiple times during the booking process it says, "No worries! Cancel this flight for free within 24 hours of booking." Less than 12 hours after booking I figured I needed to change my flight to later in the day and when I called Frontier to make this change they told me that policy actually doesn't apply to them. They have their own policy and it was my fault for not researcing it more before booking. If I wanted to change or cancel my flight I'd have to pay a fee... This flight mind you was probably $75? I expressed my frustration in how this "company" values $75 more than a positive customer experience. I said this is extremely misleading and false advertising, and they have to know that they are stealing from people. It's just really disappointing, and I know they could care less if I am a customer or not (this interaction made that quite clear) but I will never give them my business ever again after this.

• Review fromMatthew B

  Date: 02/10/2023

  1 star
  The worst airline and worst business ever! Everything is a scam - the prices, cancellation policy - everything! They don't even have a customer service line because customers are so livid. Spread the word - STAY AWAY!

• Review fromRachel M

  Date: 02/09/2023

  1 star
  An absolute joke of a company. I cancelled my flight over a year ago as I knew I had been infected with Covid-19. I tested positive the day after my flight, since it takes time for a positive result to show as well as symptoms. I purchased the ticket insurance just in case, however, after back and forth email they told me that since the result came after my flight, I could not receive a refund. They promised a ticket voucher that I could keep so long as I cancelled within the time frame of the flight and rescheduled it every time. That worked for a year until I cancelled my flight again as I cannot travel at this time. Instead of having my money refunded, I had hundreds taken off of my voucher with no explanation or itemized list. You can no longer call and speak to a representative that can actually assist you, nor can you call the airport to speak with someone. You will only speak to an automated system that encourages you to email them. Online you can speak to a an automated bot that will cycle through the same 6 useless button response questions before reminding you to email them. With history I know there is no point in attempting to email as it is an utter waste of time as they will do nothing to aid their loyal customers. I am being punished and losing out on hundreds of dollars from sparing other passengers from being infected, to which their airline should have been more understanding and accommodating considering the climate. I am disappointed and let down, and I feel sorry for anyone that makes the mistake of booking through them.

• Review fromIoana M

  Date: 02/09/2023

  1 star
  If I could give them 0 starts, I would!!! They are the WORST airline when it comes to customer service. I used to think they deserved 1 star until late last year when they dropped the Customer Service number and you can only contact them via Chat or email. The Chat is absolutely horrible, and you are lucky IF you get anyone in the chat in 20-30 min. Once you do, they take about 10 min to respond to each question, with copy and paste or links from the website which do not even answer the question. They should be penalized and not allowed to do business like this. I have been trying to contact them via chat re a simple question for 2 days and STILL haven't been able to get an answer after I spend 1 hr and 2 hrs to connect with someone. Absolutely ridiculous! There should be sanctions for this type of customer service. Their fares are NOT that low and by the time you add a seat and luggage, they cost just as much as United, Delta. AA etc. The problem I have is that they are the only ones flying direct to most airports. More than major airlines do these days from non-hub airports.

• Review fromRay P

  Date: 02/07/2023

  1 star
  Charged us for tickets we didnt even purchase and will not even accept our calls or text asking for a refund. Have notified cc about possible fraud

• Review fromChevina L.

  Date: 02/06/2023

  1 star
  Absolutely terrible customer service! My husband and I traveled from *** to ***, only to remain at the airport 3 hours past our arrival in search of his luggage. We filed a claim at the airport as well as online as advised. We were promised a response within 4-6 hours. No email. No call. No delivery. The following day we went back to the airport to follow up on missing luggage, only to be told they'll call back with updates. Needless to say, that never happened. So we're in a different city without our bag! The chat support is a joke. Most of the time spent on the chat were just reps advising that the issue is "out of their scope" then being transferred to another individual to tell us to wait for a baggage claim specialist to contact us. It's been 4 days and STILL no one has contacted us and no update! Their customer service contact number auto disconnects no matter which option you choose! It's impossible to speak with any competent person or a person at all. We returned home yesterday after a 3 hour flight delay! We sat on the plane for 2+ hours as the captain kept informing every 15 minutes that the airbus required fuel and necessary paperwork to be filed. At one point he informed us that he would be going down to the wing to find out what's the hold up. The last update email sent only acknowledged **** hours of delay, but it was much longer. They just don't want the paper trail of 3 hours to adhere to their 3+ hours reimbursement policy for mechanical delays. I am utterly disgusted at the mishandled process and mistreatment thereafter. I assume we will not be receiving our luggage or any type of contact. We will no longer fly with Frontier. I will also pass along our experience to hopefully deter others from traveling with this disgrace of an airline. The lack of customer service and communication is my biggest complaint. If any future travelers are considering using this airline. Think twice before booking! Don't check your bags and expect to be late!

• Review fromJeff K

  Date: 02/06/2023

  1 star
  The worst at up charging you. They have below average size requirements for carry-ons resulting in $65 per bag for carry-on bags. if your flying with someone and don't want to pay extra for your seat you will not be sitting together. Everything is purposely structured to up sell you. My trip started at $240 and ended up being $736 with added carry-on bag charges and added seat charges in order to sit with my business partner.

• Review fromVan P

  Date: 02/04/2023

  1 star
  If I could give negative stars (not even zero) I would. This company has predatory practices and steals customers money. DO NOT FLY WITH THEM!!. I was refused a credit for a flight so I could re-book a flight I was not able to make. I even paid for a checked bag and they would not issue me a credit for at least that even though a bag was never checked in. Frontier is making revenue off people by stealing their money and saying it's part of their policy. This airline should be banned from conducting business and no one should be allowed to book with them so they don't face the same situations. The Department of Transportation needs to review this company, force them to make changes or shut them down.

• Review fromJennifer Z

  Date: 02/04/2023

  1 star
  I had to travel 1+ hours with my toddler back to the airport just to receive a status update- my stroller was thrown away and that Cecil, customer service rep. that took my stroller and assured me it would be fixed/replaced, was lying to me. When I went back to DFW airport and spoke with Nenita, another customer serv. rep. she aggressively said that it was against airline policy to fix damaged strollers. They took my stroller and either threw it away or stole it for themselves. Nenita said that Cecil said I no longer wanted the stroller and that I accepted a 20$ umbrella stroller in replacement. If this is the case, why was it held for 3 days at the airport having Nenita wonder why if it was labeled as being thrown away as Cecil supposedly wrote notes on it for. Nenita was not listening to me-that just because it is airline policy to not fix or reimburse, workers can say anything against policy, because well they aren't robots. I then asked for Nenitas name and she refused to give it to me. What would prompt a customer service representative to do this other than fear of getting in trouble? Then I had no choice to carry my toddler all the way to the ticket counter for Frontier in hopes that someone there would listen to me. This is where I finally got to speak with one manager, Ashley T****, who assured me that she would contact me after speaking with someone higher up. I voiced to her my concern that the manager in the baggage department never contacted me. So I traveled back home an hour+ away, hoping she would call, but 2 weeks later, still no call or update. I am infuriated. How can an airline offer low prices? Well, they don't have to hire any useful form of customer service, and seem to have an extensive track record of unresolved customer complaints about damaged items they put in Frontiers hands.