Reviews

This profile includes reviews for Frontier Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Frontier Airlines, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Frontier Airlines, Inc.

  4545 Airport Way Denver, CO 80239-5716

• 

  Frontier Airlines/FSS

  11000 Terminal Access Rd Ste 8698 Fort Myers, FL 33913-8209

• 

  Frontier Airlines, Inc.

  2933 S Flint Rd Spokane, WA 99224-0000

• 

  Frontier Airlines

  6701 E. Convair El Paso, TX 79925

• 

  Frontier Airlines Inc

  Po Box 45336 Atlanta, GA 30320-0336

Review Details

• Review fromCharles G

  Date: 12/20/2022

  1 star
  I would give Frontier Airlines a 0/5 if I was allowed. They took my money, cancelled my flight home to ******* from ******** (while I was checking in), and left me to find my own way home. They offered me a flight that would have kept me there for four additional days. They don't have customer service outside email and chatting with the lowest level employees one could hire. I had to book a Delta flight out of ********** and pay for a hotel in ******** as well as Ubers all out of my own pocket. I've honestly never been so outraged in my life over treatment I've received. This is one of my first times reviewing anything. Frontier Airlines takes people's money and couldn't care less about wasting more of their flyers' hard earned money. They are a scam - They don't even have a customer phone number because they know how bad a job they do. Anyone who works for them at any level is part of the problem.

• Review fromJennifer

  Date: 12/20/2022

  1 star
  I just booked and needed to cancel because I noticed a major storm was scheduled to happen the day of my departure. I used the chat feature and got a cold robotic response "due to our policy... bla bla" that they couldn't waive the $99 fee. Insane. The last time I flew Frontier there was a storm, and I would have been trapped in the airport for days if I didn't buy another ticket from another airport. I told myself maybe I would try to fly Frontier one more time, but with this horrible service, no thanks. Low fares done wrong.

• Review fromDestiny S

  Date: 12/20/2022

  1 star
  12/19/2022 was likely my last time flying with Frontier. I booked a flight from 0AK to A+L w/a 2-hour layover in P#X. That 2 hours turned into me being berated, accosted, and sleeping in the airport. The ticket agent in P#X (Jer0me) was AWFUL! He acted as though I was inconveniencing him by requesting a refund or rebooking. The chat option is horrid and offers no real help. The gate agents, flight attendants, & ticketing counter agents are rude, snappy, and disrespectful and offer absolutely no solutions or accommodations for disgruntled and stranded guests. They told me my options were to fly to another hub, wait 7 hours, and miss my family event OR wait, in P#X for THREE days for another flight AND only receive a one night hotel voucher. They would not rebook me on another flight, offer even a blanket, or attempt to help me in any way. NEVER! AGAIN!

• Review fromVlad M.

  Date: 12/19/2022

  1 star
  I am one of many that wishes that we could leave zero or negative star count. One star is just far too many for this airline. Why does FAA not step in and just shut them down??? Flight from BDL to DAL via ***. 15+ hour delay on takeoff. No vouchers, no hotel accommodation... Missed the connection in *** to DAL. Again, no vouchers, no hotel, and the next flight on Frontier was days later. Ended up booking on another airline. In the end Frontier gave us a 50$ voucher toward another frontier flight. The experience has been horrific. My Christmas wish is that FAA shuts them down as that is really the only humane thing to do for passenger sake.

• Review fromStacey M

  Date: 12/17/2022

  1 star
  My daughter missed her flight and they werent willing to work with her on her honeymoon. They said they were out that money. My daughter shouldnt have missed the flight but at least try to work something out. By trying to find her a cheaper flight.

• Review fromBobby W

  Date: 12/16/2022

  1 star
  same complaints as I am viewing below. I have flown with them a lot. We flew to our destinaton with no issue. On our returning flight we were lined up as we were boarding the plane and forced by an agent to put our personal items in the personal item bin to make sure it fit. I made sure before flying to check the size of my personal items on their website to make sure they met the requirements which they did. They fit fine under the seats infront of us. However, on our return home flight we were told they were too large and could not be shoved in the bin, which they were not. They fit. I was forced to buy 2 carryon bags for $198.00 or not get to go home. This has never ever happened to me before. It was a lie, and it was bullying and they use scare tatics. The agent was extremely rude and forcing tons of people to pay $100.00 for a backup personal item. No one had any choice. It is very clear they have started bonusing their employees to get bags paid for as carryons right before boarding. I even read where a flight attendant told them they have outsourced this to a 3rd party and they are getting paid commission for how many bags they get charged at boarding. Beware and don't fly with them. I never will again.

• Review fromLindsey E

  Date: 12/16/2022

  1 star
  I will not fly with frontier again. They have horrible the customer service is the worse they talk to you any kind of way. I arrived at the airport 3 hours early. It took an hour and half to check my bag in when there was only 12 people ahead of me. The ladies behind the counter did mostly talking. Going through TSA didnt take long because I had my daughter in her stroller. We went to our gate on the printed out boarding pass and waited more than 40 minutes bo frontier staffed showed no plane. My husband gets up and check the screen and seen where the gate was changed to another floor. Now we got to get back on the train shuttle to try and find that gate. We arrived at the gate the same time flight suppose be loading but the gate was already closed. The manager came and open the gate and let some white white passenger on and told 60 plus other passenger we couldnt board cause we was late. So now all us looking crazy like how you open for two people but not all. The airline refuse to be held accountable for their action but said they could put us on next flight out in 3 days. I have been on chat for 2 days I still havent received my luggage which was on the plane or anything yet to even express how sorry they was. I lost all my money from the plane, hotel, and rental car stay I cant get back. After now reading and having my own experience its time for Frontier to call it quits.

• Review fromMorgan M

  Date: 12/15/2022

  1 star
  I would rate this airline a BIG ZERO. I booked my flight over a week ago. I canceled the following day, within the 24 hour notice. I booked through Priceline and my itinerary stated till I had till 11:03am to cancel. I havent gotten my refund yet and trying to get help is a huge nightmare. I messaged Frontier airlines on FB and they reported to me I canceled at 10:42am. I stated back to them I had till 11:03am to cancel. They are saying I will not be getting my refund or any credit. Every time I talk to anyone online it seems like its a machine. I physically drove to my airport to talk to a rep and they were no help. They had no answers for me either. This has been a nightmare and its one week before Christmas.

• Review fromJuan L.

  Date: 12/14/2022

  1 star
  **** from *** to *** and *** to *** was horrible. They where delayed leaving and going back almost 2 and a half hours late. No one was courteous from the airline to let ** know why. Mean while in ******* the gate agents stood by the gate trying to charge everyone for the personal belongings. The manager ****** was extremely rude and apparently is only happening for the flights coming to *********** making me feel discriminate cause other gates that Frontier airlines worked. They only make us feel unwanted and they discriminated. They assign seats and then they have customers on the same seats. THE CUSTOMER SERVICE ITS HORRIBLE AND MAKE YOU FEEL UNWELCOME. The airline never apologized for all the inconvenience and all the care is to make money. When I Ask why we where delayed 2 and a half hours, there answer is because they did no have a plane at the gate. The airline apparently discriminate on puertorricans or any one going to ***********. This is out of control and my family have used this airlines at least 3 or 4 times alway arriving late to their destination.

• Review fromEvan S.

  Date: 12/13/2022

  1 star
  My flight home from *** to *** was cancelled. I received no notification of the cancellation. I found out it was cancelled when I went to check into the flight the morning of my flight. I contacted their customer service, which is ONLY on chat. It took about 1 hour to have 3 messages back and forth, all for the agent ***** to tell me I needed to go to the airport to speak with an agent. After a 1 hour drive to the airport, there was not a single gate agent for Frontier in the hour we were there waiting. Nobody. So, we chatted again and conveniently got ***** again. ***** booked a flight, without our permission, that would have left my wife stranded in ****** on a 13 hour layover the next day. In order to get me home on the day of our original flight, we had to pay an additional $300 with a different airline to get back home for an important meeting. When all is said and done, there were no apologies, no responsibility taken for ruining a lot of plans, and most importantly, no refund issued for our bag that we checked that I will be taking with me on the other airline. I will NEVER fly Frontier again. Regardless of their cheaper prices, this was the WORST customer service experience I've ever had. At the very least, they should refund out $50 bag charge that we will no longer need.