Reviews

This profile includes reviews for Frontier Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Frontier Airlines, Inc. has 16 locations, listed below.

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  Frontier Airlines, Inc.

  4545 Airport Way Denver, CO 80239-5716

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  Frontier Airlines, Inc.

  7912 NE Air Cargo Rd Portland, OR 97218-1030

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  Frontier Airlines, Inc.

  3201 W Airport Way Boise, ID 83705-5097

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  Frontier Airlines, Inc.

  9000 W Airport Dr Ste 316 Spokane, WA 99224-6049

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  Frontier Airlines/FSS

  11000 Terminal Access Rd Ste 8698 Fort Myers, FL 33913-8209

Review Details

• Review fromDawn B.

  Date: 10/19/2022

  1 star
  Frontier Airlines booked us on a wrong flight. They still havent reimbursed us for it. Today they emailed us with no identification as to who they were and told us our current flights for this weekend have been canceled due to a price change. We booked the flight over a month ago. They are still taking reservations for that flight and told us we could pay more money to rebook us!!! We still have not seen the reimbursement from their first error and its been over eight weeks. Horrible business! Criminal practices.

• Review fromBrittany S

  Date: 10/19/2022

  1 star
  Two flight attendants on our flight acted in a prejudiced, discriminatory, subjective way when attempting to resolve a seat assignment issue. Myself and my partner were the passengers confirmed and assigned to be in the seats, however these flight attendants chose to side with the oncoming passengers who appeared to be of the same race, without first confirming the seat assignment. Instead, we were initially directed to get off the plane and go back to the gate. Further, we were skipped over when refreshments were offered for purchase. While on the plane, we did not receive an apology from the attendants for the entirety of the 4 hour non-stop flight.

• Review fromJed O

  Date: 10/18/2022

  1 star
  Frontier Airlines is not BBB accredited and is rated "F" by the Better Business Bureau. What is more concerning is that complaints to the BBB alone over the last 3 years by customers of this airline has not gone down, and the rating and grade of the airline are at the bottom. This suggests that customer feedback to the airline and to rating websites is either summarily ignored, or treated with contempt by those operating this business. If there is anything worse than a consistently bad customer experience provided by a business that seems to be trying harder, it's a business that gives a consistently poor experience year after year, is an incredibly poor value even with low fares, and shows no sign of responding constructively (or even responding at all) to customers the airline has done wrong by. My experience with Frontier this week was simply their usual atrocious policies, not the rough experiences of others which are clearly worse. After a long day of driving to a crowded airport to make a flight, my family of 2 adults and 2 kids got the $50 surcharge for a suitcase being over 40 pounds, our flight delayed for 2 hours with no explanation offered whatsoever, and then the humiliation of being scolded when our personal items didn't effortlessly drop into Frontier's little humiliation sizing box, with room to spare. My pack fit in the lslot just fine, but I was told I needed to rotate it each way and demonstrate that my item fit in the slot in every possible configuration of space. I was a bit amused but mostly embarassed, especially given that my bag fit just fine every which way, and the customer right before me had gone through the same public flogging with an even smaller bag. The next customer fared no better. Most loyal ****************** flyers like me stuck with Frontier when they merely went from good to incompetent years ago, but in recent years they have become malignant. Frontier seems to hate their customers and ignore any feedback.

• Review fromScott H

  Date: 10/17/2022

  1 star
  I was hornswaggled and charged for my bags and carry on when I couldn't even get on my flight They closed the doors and said its non-refundable. Never flying frontier again horrible and rude.

• Review fromDerrill P

  Date: 10/17/2022

  1 star
  From Sept until now I have been trying to obtain a refund to get credit for a flight that was not taken due to the hurricane in *******. Called in advanced an cancelled flight. I was given a confirmation code and informed that I would receive something in my email. Never did, I attempted for two weeks to make contact by phone only to be constantly hung up on by the auto system. Finally went online to the chat. Three different representatives I spoke with because they kept leaving. My responses were not quick enough for them. Finally after I informed them that I was a senior citizen and not as efficient with the computer, so be patient was I able to stay with the same person. I was on the chat for over an hour before I was informed that the cancellation was not done prior to the date and the ticket forfeited. Therefore my refund could not be honored. This is no true an unacceptable. The cancellation was done several days in advanced and the conformation code given me was provided. The result were the same. I give Frontier service provider and the company 1 star. They are dishonest and slowful. Who do you know that would travel in the mist of a hurricane?

• Review fromGloria B

  Date: 10/16/2022

  1 star
  Not trustworthy and will not respond sufficiently to my inquiry for a refund after double paying for a seat.On 9/27, I had to purchase a seat for my return flight on the same day i/a/o $77.00. As my return flight was cancelled by Frontier on the early afternoon of 9/27, I was allowed to reschedule my flight. I rescheduled to a direct flight on 9/28. Unfortunately, as my return seat was already paid for, I again had to purchase another seat for $48.00. Not purchasing a seat would not allow me to confirm this reservation. This additional seat charge of $48.00 was in addition to the original seat charge of $77 making my total return seat cost $125.00. I believe I am entitled to a refund of the $77 original paid for my seat since the flight was canceled.

• Review fromWendell J.

  Date: 10/15/2022

  1 star
  Robbed me of 530 dollars. I'm my mother primary caretaker. Got covid. Provided documentation along with doctor note stating that. They looked to find a problem with the doctor note saying it had to much information.. BUT IT PROVIDED THE INFORMATION YOU REQUIRE THAT WAS WITHIN YOUR CANCELATION/CHANGE OF FLIGHT POLICIES. You meet their requirements and they try to find a way out of it. Stay away FROM THIS AIRLINE. They treat vets like c*** Which I am. Their customer service is F -. I will not stop until I get every single ***** back

• Review fromApril L

  Date: 10/14/2022

  1 star
  When booking flights to ******* from ***, I added and paid for a check-in bag. Upon arriving at the airport to check-in and drop off my bag, my husband was told to take it on the plane with him and charged him a carry-on bag assuring him of the check-in refund when arriving in ******* at a Frontier counter with any agent. Our flight was delayed by 1.2hrs where we all had to deplane. We are now behind schedule and decided since we could not find Frontier in *******, we would call them for the refund. Here we are, home in ****** - on the phone for hours, transferred 3 times only for the last person to hang up on us. I have documented how long Ive been on the phone looking for this reimbursement that Frontier seems to not care about. Be mindful that Frontier is in business because of their paying customers. But to be charged the check-in and carry-on bag fee when having just one bag is low. Very low. I am beyond angry and would never recommend such a s***** airline that feels the need to come up a bag fee to stay in business. You should be ashamed of yourselves and perhaps look at other airlines for improvements to implement.

• Review fromLeah G.

  Date: 10/12/2022

  1 star
  Would give a zero if I could. This airline is a ripoff!! Bags with wheels cannot be personal items, as on spirit. They will charge you an arm and a leg to check a personal sized bag. Employees are rude. I will NEVER fly this airline again. *********************.

• Review fromAlexis T

  Date: 10/10/2022

  1 star
  Never again. They are the worst airline in the world. They want to charge you $100 for a freaking carry on/personal item! the same carry on that I originally had. On top of that $70 for a checked bag. They have terrible seats and terrible service. I would rather spend the extra money to fly delta or American Airlines. They at least have comfy seats and allow you to have a freaking carry on/personal item. I told all the employees they should call another airline and switch companies cause I would be ashamed to work for fronteier. Fronteir is a ***** pincher and all the employees seem miserable to work for them. They need to be shut down!!