Reviews

This profile includes reviews for Frontier Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Frontier Airlines, Inc. has 16 locations, listed below.

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  Frontier Airlines, Inc.

  4545 Airport Way Denver, CO 80239-5716

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  Frontier Airlines, Inc.

  7912 NE Air Cargo Rd Portland, OR 97218-1030

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  Frontier Airlines, Inc.

  3201 W Airport Way Boise, ID 83705-5097

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  Frontier Airlines, Inc.

  9000 W Airport Dr Ste 316 Spokane, WA 99224-6049

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  Frontier Airlines

  6701 E. Convair El Paso, TX 79925

Review Details

• Review fromAli D

  Date: 01/16/2025

  1 star
  The worst airline company ever they hide so many faces and try to push you to pay for your seat Plus, they kicked out *** superstar KHabibi. Im canceling all flights. They dont deserve our businesses until they hire better flight attendants And respectful

• Review fromKrystal M

  Date: 01/14/2025

  1 star
  I went to ******* on 01/09/2025 for a destination wedding. Firstly, my flight was delayed. I paid $200 for my bag to be checked and sent to my destination but it never got there. When I got to *******, they never sent my bag so I had to purchase items while there and of course everything cost more. My bag stayed in ******* for the duration of my trip and I was not able to be a part of the wedding because my dress and shoes and everything was in the bag. I returned on Sunday 01/12/2025 and got my bag only to find out that it had been ransacked and there were a substantial amount of items stolen. I have been calling and texting and chatting with no real help. I need a refund for the "checked" bag that never made it to *******, reimbursement for the items purchased while in *******, and compensation for the stolen Items from my bag! I am highly upset and would NEVER fly Frontier again. I should even be compensated for the flight because the flight was delayed and agents were rude. This was a HORRIBLE experience. I am still fighting just to get an email or for someone to respond to me about all of my claims for my items and refund! There is no actual customer service department. All they ask you to do is fill out claims forms and enter a chat where they give you the runaround. I have received no real help for this and still trying to reach someone that will actually take my situation seriously. If anyone knows who I can talk to please send help ASAP!!!

• Review fromMichael K

  Date: 01/12/2025

  1 star
  Had a horrible experience with my flight. I checked in online for flight 3456 with my Samsonite Spinner Underseater, which is specifically designed to fit the size of the personal item for the vast majority of airlines. Have flown with it on Spirit, Frontier and multiple other airlines without issue before. The gate agent decided to make me pay for a carry on. BUT THAT WASN'T THE END! The poorly designed Frontier App would not let me buy the additional baggage and kept crashing. Tried to go to the HORRIBLY programmed Frontier website for mobile devices, which kept redirecting me to the Android app (which kept crashing as described above). Finally was able to load the desktop version of the Frontier website. And EVEN THAT didn't work! The desktop version of the website (just as HORIBLY DESIGNED) kept insisting that I had a balance of $75 for some name change (that I did not make) and would not let me purchase bags. All of this during boarding! Finally I was able to get to the right screen through "my profile" section of the desktop website and add luggage.Extremely unpleasant experience. The gate agent was rude. The website poorly designed. The app kept crashing and the desktop site is designed primarily to trick customers into making unwanted and unneeded purchases. It takes 20 steps to complete something that should be 1 click!

• Review fromTanya S

  Date: 01/11/2025

  1 star
  My son came home from ********* for winter break. As of now CA is on fire and the train from *** is not running to get him to ********* from **. I asked to reschedule his flight for later date since there is a state of emergency. I was told they would not be able to do that unless I paid the price difference on the ticket to be moved to different day. When asked to speak to management I was told the same thing and advised I would be filing a complaint and he refused to provide any information on what call center location or any info besides what he said was his name Famtago. I dont believe that at all. Now Delta kudos to you as my other child flew on delta and they gave me no problem changing date.

• Review fromYeva K

  Date: 01/11/2025

  1 star
  Horrible service liars less than 24 hours I contacted to cancel my airline ticket. They didnt cancel it. They are telling that I didnt cancel in time. Theres no way you can get hold of them. Nobody is responding through the chat no phone number. This is horrible Service.

• Review fromPriscilla B

  Date: 01/09/2025

  1 star
  My flight for 1/9 was cancelled due to the weather. I was unable to contact support, I had to drive to the airport with my newborn son, 10 month old niece, and six year old to get assistance. I arrived at *********** around 6:30pm (1/8/25) & was assisted by two Latina women. The first was younger and had an attitude the entire time. I explained to her what happened. She was not trying to assist me she was telling me to just get a refund. She informed me that she was not able to book a new flight with no charges. She said thats not a thing. My husband is a member and that has done this before. She was going back and forth with me. I asked for a supervisor or someone else to help her. An older Latina lady with glasses came to help and told her that they do rebook flights no charge. Feeling embarrassed, the girl began to ignore me when I asked to be booked for Sunday. Since I was being ignored, I asked the older lady to help me. They turned to each other & began speaking Spanish & scoffing. I waited. The older lady said that she could get me another flight but it wouldnt be for the same date. I understood that and wanted the Sunday flight since there was no layover. Id be traveling with my newborn and I wouldnt be able to make layovers work. She acted as if the only flights were connecting flights with 12 hour times etc. I had to tell her I already looked online and found the Sunday flight with no layovers to please book that one. She continued to give me attitude and asked me to check my email. I didnt get any confirmation at that time and she didnt care. I asked for their names before I left and they laughed and said **** which were fake names they gave. They both said their names are ****. I hope the time and date can have you identify who it was who helped me and get rid of those employees. They are foul. You have miserable disrespectful staff working for Frontier. I flew Delta and recovered the complete opposite treatment at the other airport in ******

• Review fromM. G

  Date: 01/08/2025

  1 star
  You all REALLY need to have the option to give these businesses a 0 (zero) score. I made the mistake of flying frontier despite their reputation for being the worst airline in business and they just reminded me why. I purchased a round trip ticket but ended up having to stay longer due to my mom having a medical emergency. When you cancel online, it indicates that if you have a Frontier account there is a $0 cancellation fee if you fall under certain criteria which I did. Frontier issued a credit of $109 on an over $400 ticket and one carry on bag. What a joke! When I requested that they issue a credit towards the bag for my return trip ($138 for round trip bags alone) they informed me I received $40 for the cancelled flight and $69 for my bag.Every other airline I have flown will issue a full (or close to full) refund in the form of a flight voucher so you use it on their airline, which makes sense. Based on Frontiers lack of customer care, and greedy and shady policies, I will NEVER fly this airline again. It is my sincerest hope that word gets out even more and they go out of business. I am happy to pay another airline more for tickets that actually cares bout its customers.

• Review fromSamantha H

  Date: 01/07/2025

  1 star
  Due to a state of emergency winter weather storm I was stuck in 2 airports for 2 days its ok I can get through it but the airline Frontier wouldnt even supply me with a food voucher on the 2nd day Ive asked and told them I was tapped out from the 1st airport they still werent able to assist me which i found inhumane for 1 meal to be supplied and I cant wash my behind are sleep comfortably I reached out to ***** ********* no response when its a state of emergency I think 48hrs deserves atleast a meal! And i didnt wanna leave any stars

• Review fromJared S

  Date: 01/05/2025

  1 star
  Absolutely terrible company. Never consider flying with them. They engage in shady business practices. They're checked bag weight limit is 10 pounds less than every other airline and they know people won't be expecting that so they make a killing on baggage fees as the penalty is over $100 if you're 3 pounds over the limit. Also every other airline allows you to bring a carry-on size diaper bag for free and they only allow a personal size for free. So when I showed up at the gate they did not give me any allowance at all for a diaper bag and instead charged me $150 because it was a few inches too big.

• Review fromLucy W

  Date: 01/03/2025

  1 star
  Terrible Airline, just close down already. Your existence is an inconvenience. Its not even a cheap flight after they make you pay for bags and seats. And after all of that, they will still delay your flight 4 times over a 6 hour period just to cancel your flight, remove your reservation from the app with no way of getting a refund and literally no actual customer service members. Just an automated system that regurgitates the same useless circular information.