Reviews

This profile includes reviews for Frontier Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Frontier Airlines, Inc. has 16 locations, listed below.

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  Frontier Airlines, Inc.

  4545 Airport Way Denver, CO 80239-5716

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  Frontier Airlines, Inc.

  2933 S Flint Rd Spokane, WA 99224-0000

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  Frontier Airlines

  5200 NW 21st St Miami, FL 33122-1581

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  Frontier Airlines

  6701 E. Convair El Paso, TX 79925

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  Frontier Airlines Inc

  Po Box 45336 Atlanta, GA 30320-0336

Review Details

• Review fromJason P

  Date: 09/06/2022

  1 star
  Flew from ******* to ************. Flight was fine until I reviewed my bank account to see frontier had charged me an additional $89 for a carry on bag. I did not have a carry on bag I had a personal bag. When I called I was told I was charged at the gate which is impossible considering my boarding pass was scanned and I boarded the plane like normal. No one stopped me and told me my bag was too big which it clearly was not anyway. Apparently they look at your bag when you scan and just decide on their own if they want to charge your card on file without giving you any kind of warning or explanation. Will never fly frontier again!

• Review fromJacob O.

  Date: 08/31/2022

  1 star
  Complete garbage customer service. I applied voucher that I was given and they did not honor the voucher because I also applied payment details. All he said is were sorry we understand your frustration and since we cant come to terms on a decision then I will need to hang up as there are other customers. Then hung up. They did not honor a voucher. I wasted over an hour on the phone.

• Review fromSujey O.

  Date: 08/27/2022

  1 star
  I have been a member of Frontiers member program for some time and I have never had such an awful experience. I booked a flight F9 112 and it was overbooked. I was told by a very rude desk attendant to wait until boarding was over to claim a seat. At no point during the flight did they call for people without a seat to come to the front. By the time I got there he said asked me where were you? Even though i followed the instructions and went to the front desk when boarding was over. I spoke to the manager who was just as incredibly rude. I got my money back but it was an awful experience and I never made it to my destination. I have never had an issue with Frontier. They clearly did not want to help and didnt want to be there.

• Review fromNicole L

  Date: 08/23/2022

  1 star
  Terrible experience. While boarding, the Frontier representative asked for 5 volunteers to reschedule their flight due to overbooking their flight (1st problem). I volunteered because we were told if 5 people did not volunteer, no one would be flying out. This was on a Wednesday and there was not another flight for me to take until Friday. So, I booked another flight out of an airport 2 hours away and had to find transportation to get there. I was told I would be reimbursed for my flight and also given a $400 credit. I have received neither of these. I have called Frontier Airlines 3x and was told they have no record of this incident. I was also told that they could not help me until I received an email. I expressed my concern, because it has been 2 weeks since this happened and I have still not received an email with a reimbursement or $400 credit. I have called the airport and they told me I needed to speak with Frontier directly. I am very disappointed in this customer service. I rescheduled my flight, found and paid for my transportation to an airport 2 hours away AND purchased a new flight to get home. I will never be flying with this airline again.

• Review fromNicole P

  Date: 08/23/2022

  1 star
  I purchased 4 tickets for an upcoming trip and unfortunately needed to cancel one of the passengers. I simply called customer service to check on their cancellation policy weeks in advance and in turn the agent divided the ticket without my knowledge. I specifically informed the agent I did not want to cancel at this time since someone else may purchase the ticket instead. When I called 2 days before the scheduled trip to cancel the ticket was unable to be found, it was not among the other 3 passenger tickets. Needless to say that I was very upset and did not want to jeopardize the remaining tickets for our upcoming trip. I figured I would take care of this once I returned. Once I did return I was informed that the ticket was divided ( I was not given a confirmation number for this) and that the ticket was not cancelled. I have reached out to Frontier Airlines to disputed this and correspondence has been returned undeliverable. I would like to reach a resolution.

• Review fromTLENE S.

  Date: 08/23/2022

  1 star
  Frontier lost our luggage. They offered replacement costs and prompt location of baggage. They found and delivered lost bag on day 3 of 4 day trip. We had purchased $247.87 in replacement items (clothing, toiletries), sent receipts via email. They asked for mailing address to issue check. Then refused to send payment. I even contacted ****************************. Frontier still refuses. Additionally, they ruined another piece of luggage and refused to replace. Lastly, both flight directions were delayed. They offered a voucher to fly within 2 months, $50/ person 3 traveling. We declined and asked for another option or flight cost returned. After contact with DOT they have declined to refund, replace or credit anything. I have emails, ******* documents showing call times, receipts of purchases and photos. This was in March of 2022 and 5.5 months later still fighting to have a refund. They stated because they credited us the cost of the bag fee ($47) they no long needed to pay anything. This was after they asked for mailing to issue a check. My time having to fight this has been extensive and Im not giving up for what should have been fixed months ago.

• Review fromDonnell H

  Date: 08/22/2022

  1 star
  ************** in June of 2022 I booked a round trip ticket from ******** to ************* with a lay-over in ****** for $531 the total cost of the round trip. But as family members reviewed the terms of the flight info, they realized the lay-over in ****** was for 8 hours arriving and, on the return, flight. Something they felt was a bit extreme. So, they encouraged me to look into changing flights for a shorter layover. After inquiring with an agent of Frontier, he convinced me there was a 4-hour layover going through *********. I asked the agent the cost for the changeover he said $531 plus $145 for a total of $675. The total cost of the round-trip ticket. Nothing more! When I received my Credit card statement, they had double billed me the original cost of the ticket $531 plus $675 for a total $1,106.00!! This was outright fraud and deception!! I never would have made the change if I had known their true intentions. The irony of it all is that on the return trip I still had the 8-hour lay-over in ****** plus the flight was delayed making it along the lines of 10 hours!! If I don't get my Creditcard credited for the $531 I will never fly this airline again! I specifically asked them what the total cost would be, and they out right lied!! They are a bunch of lying thieves!!!

• Review fromsteve s

  Date: 08/22/2022

  1 star
  I would like to file a complaint as a refund of $1800 still hasnt been received and the issues happened in April. I purchased tickets for 6 from *** to *** and the flight was cancelled as we were trying to board. Some options were available where Frontier would reimburse those tickets and out reimburse tickets up to $300 a piece to fly from another airline. I did that, the tickets cost $1800 (which fit perfectly with the amount reimbursed). I submitted the necessary forms to do that and nothing happened. in May i called 5-6 times to get some help, no one could help. So i emailed them and i did get answer. They said they would do $1200 and the check would go out in 4-6 weeks. Its been 9 weeks and i have seen no check. I feel like this is deliberate abuse and VERY not ethical. I have all the documents to back up my claims.

• Review fromKrystal S

  Date: 08/20/2022

  1 star
  Applied for the frontier credit card ONLY because the website said I would get a $200 statement credit. They even calculated the cost of my ticket with the statement credit on the website. I applied and when I didnt receive the statement credit, I called customer service. They proceeded to tell me I never applied for the statement credit. Im very upset right now because my credit went down applying for this card and theyre blatantly lying saying I didnt apply for the statement credit. I spend hundreds of dollars flying with frontier often and this is how you all treat people? I want my statement credit!!!

• Review fromAthena O

  Date: 08/19/2022

  1 star
  Frontier airline attendants couldnt figure out why my husband's boarding pass wouldnt print while we waited to board a flight in late July. We paid extra for our seats so we could sit together. The attendant said, well refund the fee for the 3 seats back to your card. I replied, Thats fair. After 30 min, my husband said, This is getting frustrating. Weve been here since 3:30. A 3rd attendant said, We have too. I was stunned by the snide comment & lack of cust service.At this point, the pilot said the plane must go as the flight had several delays already. My husband asked them to let ******* daughter board. They agreed so my daughter (crying for her **** *** boarded.When we landed, the attendant gave the wrong baggage carousel nmbr; however, an airport janitor helped us find the right one. At our hotel, my husband told me they hadnt put a space between his 1st & last name, & his suffix (ex: Jr) was in the last name field. We were accused of making the error but he proved otherwise. But it didnt matter, the attendants couldnt fix a simple typo. In front of my husband, the attendants called an ex-employee who logged into the Frontier system, pulled up my husbands info, & fixed the typo in about a min; but he still missed our flight. Also, it cant be protocol in Frontiers Contract of Carriage terms for someone who no longer works for them to access airline *************** such as ID info & financial data.We called Frontiers customer service multiple times. They offered a $50 voucher for future travel which my husband declined stating (correctly) we wouldnt be using their airline again. They refused to refund us the extra seat fees (which the attendant said they would credit back but never did).At this point, Ive taken this to our card co. Also, Ive filed a claim with the **** & have left reviews online. Its our duty as consumers to report poor management, lack of essential employee training, & lack of reasonable cust service.