Reviews

This profile includes reviews for Frontier Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Frontier Airlines, Inc. has 16 locations, listed below.

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  Frontier Airlines, Inc.

  4545 Airport Way Denver, CO 80239-5716

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  Frontier Airlines, Inc.

  7912 NE Air Cargo Rd Portland, OR 97218-1030

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  Frontier Airlines, Inc.

  3201 W Airport Way Boise, ID 83705-5097

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  Frontier Airlines, Inc.

  9000 W Airport Dr Ste 316 Spokane, WA 99224-6049

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  Frontier Airlines/FSS

  11000 Terminal Access Rd Ste 8698 Fort Myers, FL 33913-8209

Review Details

• Review fromBriana B

  Date: 11/11/2024

  1 star
  avatar Title: Horrible Experience - Avoid Frontier Airlines!I recently had the misfortune of flying with Frontier Airlines, and it was by far the worst flying experience I've ever had. I feel compelled to share my experience to warn others and hopefully prevent them from going through the same ordeal.Uncomfortable Seating: The seats were incredibly uncomfortable, causing me severe back pain throughout the entire flight. I am now facing additional expenses for chiropractor visits due to the discomfort I endured.Baggage Issues: Despite paying for two checked bags in advance, I was not allowed to check my luggage on the outbound flight. I was informed that I needed to be at the airline an hour in advance to check a bag, something that was never communicated to me. This led to me having to throw away my luggage, which contained valuable items, resulting in a significant financial loss.Additional Costs: Since I couldn't check my bags, I had to pay for a carry-on bag at the desk, adding to my already mounting frustration and expenses.Flight Delays: To top it all off, my return flight was delayed, adding further inconvenience to an already terrible experience.The overall experience was extremely stressful and disappointing. Given the discomfort, financial loss, and additional costs I incurred, I strongly advise others to think twice before flying with Frontier Airlines. I sincerely hope the airline will take these complaints seriously and improve their services.Avoid Frontier Airlines if you value your comfort, time, and money!

• Review fromEvelyn V

  Date: 11/08/2024

  1 star
  Frustrated I make a reservation around trip to *********** with Frontier Airlines on August 29, 2024. On October 4, I receive an email where Frontier indicates that there is a change in the itinerary which I accepted because I was available. In October 16 Another change comes which I accept to. In November 6 and November 8 another changed which I cannot accept since I could not travel at the changed that Frontier makes. Frontier totally messed up my plans. I had to cancel the reservation in its entirety. They refunded me part of the money, not the entire amount, which made me feel super frustrated. when I communicating via instant message since they eliminated the telephones for customer service The person behind the text message explained to me that they could not refund me in full because I was the one who made the change when the changes were made by Frontier. I paid them for my reservation ****** dollar and what they are going to refund me is ****** dollars I am pretty positive that they should refund in full since Frontier is the one who changed the intineray.

• Review fromAutumn A

  Date: 11/08/2024

  1 star
  I am filing a formal complaint regarding Frontier Airlines' unprofessional conduct, inadequate customer service, and misleading policies during my experience at (IAH).1. I had a confirmed reservation on Frontier Airlines flight from (MDW) 9:08 PM.2. At 8:00 PM, Frontier sent an email notification announcing a terminal change from Terminal A to Terminal D.3. I arrived at the ******** approximately 20 minutes before departure. I witnessed a Frontier employee closing the door despite multiple passengers, including myself, being present and clearly visible. When another passenger announced their presence, the employee barely glanced back before proceeding to close the door.4. We knocked but were completely ignored. When staffemerged, they had AirPods in and speaking on their phones.5. The staff directed us to "rebook at the gate," with no explanation or assistance offered.6. My attempts to resolve the situation were met with multiple obstacles: - Called Frontier's customer service only to be disconnected - Was quoted $250 for rebooking at the gate, despite lower fares being available online - As a Discount Den member, was told I could rebook, but: - Was given a non-functional QR code - Unable to rebook through the app - Promised manager assistance never materialized This situation demonstrates multiple failures in customer service and operational management:- Last-minute terminal change with minimal notice - Premature gate closure without proper passenger verification - Staff inattentiveness and unprofessional behavior (using personal devices during critical duties)- Inconsistent pricing information - Non-functional rebooking systems - ***************** support This experience represents a significant failure in customer service and operational management that could have been entirely avoided with proper staff training and adherence to reasonable customer service standards. I look forward to your prompt investigation into these issues.

• Review fromSudhamshu C

  Date: 11/07/2024

  1 star
  I am writing to express my concerns and disappointment with Frontier Airlines and how they are handling my ongoing issue.They have been making monthly charges to my credit card for an unknown reason and without my consent. I have been charged a total of $1,837.00 in unauthorized credit card charges over the last year by Frontier Airlines. I do not have any record of authorizing monthly charges of $149.00 to Frontier Airlines.On October 8, 2023, I received a charge from Frontier Airlines for $49.00. I have no receipt for this charge, nor do I have any documentation stating what this charge was for or when it was authorized. I have since been charged $149.00 every month around the 4thor 5thof the month. I have not authorized these charges, and I do not approve them. I have sought to resolve this matter with Frontier Airlines; however, they have failed to offer any resolution to this matter. They claim I am being charged for their Go Wild Pass, but they cannot provide any proof that I ever enrolled in this program. My account does not show me that I am enrolled, nor does it give me the option to unsubscribe. Nor have I received any documentation regarding confirmation of the program, how to use the program, or how to cancel the program. Their customer care team has failed to even look into this matter, instead insisting that I must have signed up at some point, even though my Frontier account does not show any active enrollment in the program. Their system must have glitched or their staff has made a mistake, but I know that I did not agree to this program. I want my money back immediately.

• Review fromRuben V

  Date: 11/06/2024

  1 star
  The worst customer service ever I thought their competitors were bad, but todays experience is by far our worst experience with Frontier AirlinesWe had a connection flight coming from ******* flying to ************* with a layover in ******. Our problem with the staffing at the Denver flight connection was around personal items. Their website has a What are the sizes and weight limits for bags? and as a customer we did our due diligence to verify personal items items size so that we can make a sound decision on whether we need to buy a carry on or not. After following their size chart we confirm that all of our personal items met their personal item size requirements.The staff doing the check in were rude and with ZERO customer service experience, the supposedly supervisor stated that our bag was too big and rudely told us that we have to pay $100 dollars or leave or bag behind We told the supposedly supervisor that the based on their website measurements that the item met their requirements. When requested to talk to a manager, the supervisor said to pay as she has closed boarding, the manager finally showed up and refused to hear our side of the story and said the same thing as the other supervisor, pay or miss your flight, with no other options availableWe ended up pay the fee and the manager and supervisor show no empathy or sympathy.If you can avoid flying this airline at all cost, I suggest you doFLIGHT F9 1093

• Review fromMaowen K

  Date: 11/06/2024

  1 star
  Frontier Airline changed my itinerary three times before departure day with 22 hours layover in ****** first time. I paid $138 for check in luggage on their APP. Unfortunately, I accidentally select the carry on bundle package because it has same price with check in luggage. Frontier airline told me I have to pay additional $104 on top of $138 just for one check in luggage because luggage fare I paid for carry on can not transfer to check in luggage even its same price, same luggage. They wont reimburse my $138. I paid $104+ $104 +$138 for the same check in luggage. I also requested two seats together with my sister, they refused honor my request even they still have vacancy with two seats together. Their attitudes are rude and ignorant and revengeful. Im horrified with their service. I just want a cup of hot tea, the server with that ridiculous look and said you have to pay.

• Review fromTabitha T

  Date: 11/05/2024

  1 star
  I have never been so upset in my life! I have a flight booked to leave in 1hr. This flight still shows on my app as coming up but guess what...this flight does not exist and I can not reach anyone that can help me!! It's my birthday and I'm going to see my son with reservations already made and I'm stuck having to purchase a last minute ticket with another airline for an outrageous amount. I have tried everything to reach Frontier. I have no idea if I will have a flight home from ****** because no one will help me at all.

• Review fromKanesha R

  Date: 11/05/2024

  1 star
  If I could give this airline ZERO stars, I would. They have no empathy and charge people for literally everything. Any bag that is not a carry-on will cost about $80. If you go over their 40-pound weight limit, you will pay an ADDITIONAL $75, totaling $155 for ONE checked bag. If your carry-on doesnt fit in their little bag tester, you pay $90. Additionally, the ticket agent wont say if your carry-on fits or not. They allow you to get to the departure gate, where another agent will charge you that $90 (IMPORTANT: CARRY-ONS ARE CHEAPER AT THE COUNTER).It is also worth noting that, starting in 2023, they began giving their agents a $10 bonus on every checked carry-on. It seems like they are exploiting their customers for profit. After a little research, I learned that this past year has been their most profitable in over a decade. Do with that information as you please. They charge for printing boarding passes if you dont check in on the app. Water is $5, and the seats are extremely uncomfortable.I understand this is a budget airline, but it is no longer budget-friendly when people can potentially pay an additional $150 at the counter. Worst airlinewouldnt recommend AT ALL! You might as well fly Delta, Southwest, American, etc and eliminate a headache and unpleasant travel experience.

• Review fromNancy T

  Date: 11/04/2024

  1 star
  I had seating that was already paid for , had trouble accessing the Frontier app. On 10.30.24 I tried to check in because my flight was leaving on 10.31.24. Finally got the app on my phone and it show that I needed to pay for seats. I had already paid for seating when I scheduled my vacation. Tried to call customer service so many times, couldn't get through was always directed to the automated service that said that it could only pass calls for the Elite passengers and that I can leave a message and someone will get in contact with me within 24 hours. So I tried the chat because I was still having troubled with the app, and the app kept wanting me to pay for seats that were already paid for. So finally got someone to chat with who told me that I didn't purchase seats at the time that I made my reservations. Which was not true. I have proof. I was told that I had to purchase seats again so that I could check in. Frustrated, I paid for seats, didn't want to be stranded. This Airlines have gone from bad to worse. And I am totally upset. Not to mention that the flight time had changed for my second flight home, because there was a layover and the app didn't even update itself.

• Review fromEliza F

  Date: 11/04/2024

  1 star
  Would give a negative star review if I could. Took my mother to ******* for her birthday in July but had numerous problems with this airline in order to get her down there. Ended up having to spend an extra $1200 just to get down there due to their incompetence. Highly recommend to not use. Their customer assistance had been awful too. Nothing got resolved and they only offered points for my inconvenience, as if I would EVER fly with them again