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Business Profile

Airlines

Frontier Airlines, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Frontier Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Frontier Airlines, Inc. has 16 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 1,422 Customer Reviews

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    Review Details

    • Keslyn H

      Date: 08/08/2024

      Terrible company, takes your money, and dont try to make anything right. They do NOT care about their customers. They delayed our flight due to mechanical issues and a late incoming flight and told us we ***** have to wait about 24 hours before getting home. We missed work and had to buy flights from another company and they tried to refuse to refund me anything. When they did finally refund me, it was only half the price of the flight. Meanwhile, we were about $2000 in the hole from this. I will never fly with them again nor recommend them to anyone

    • Drina R

      Date: 08/08/2024

      I Had the worst experience with this Airline. ?? not only they charge you cheap for the flight but they nail you with the bags at the end by charging you extra when you have already paid your luggage. **************** is the worst as well. They are not helpful. They want to process you as fast as possible telling you your plane is boarding, and you dont have time and pressure to pay extra. I really dont recommend this airline to anyone ever, dont fly frontier, pay a little extra, but fly another airlines. I had a horrible experience with them, trying to get my refund for the extra charges, and they never ended giving me anything.??????

    • Jaena C

      Date: 08/08/2024

      You get what you pay for.. delays, no amenities, and bad customer service. My flight from ****** to ******* was cancelled then delayed then delayed again. I finally arrived in ******* after spending 5 hours at the airport.

    • Kimya J

      Date: 08/07/2024

      All the customer service representatives at the counters deserve a big raise and a union. The business model for Frontier Airlines makes my nerves bad- if people pay for seats but you reassign others anyway then stop charging. I get a window seat because it is better for my mental health but it was given away. You don't provide wifi so give people one carry on and personal item free of charge. If you want people to not stand in the isles in the airport then vacuum the carpets and provide enough seats and chargers for people to seat. I took Frontier in 2021 (got a voucher then and should have learned my ******* and then now in 2024. I will never fly with Frontier again.

    • Alexander B

      Date: 08/07/2024

      Phone lines led to a call center, first person was impossible to understand so I had to call back. Once I got a hold of someone I asked what my refund possibility was for a flight I was on, he told me they could give me a full refund and I told him thank you for the information and never once confirmed I wanted to cancel my flight. 30 mins later they canceled my flight which was a week away leaving me with no flight and essentially forcing me to now spend money on more expensive tickets. When explaining the situation to customer service the language barrier was to much and they simply did not understand what I was trying to explain to them. I will never ever buy a flight from them again. I filed a complaint on the company site but I doubt it'll lead anywhere,

    • Genessis A

      Date: 08/07/2024

      I was a pretty loyal customer with ****************** for many years and their customer service, charges/fees, and general problem solving is just declining by the minute. I spent much time and money fully researching and preparing to fly my pet with me all in compliance with both their website as well as the *** website, and one of their employees, *********************************, at the **************, decided it was up to him to make up the rules for the airline and denied my pet. After many excuses as to why my pet couldn't travel after showing him all the necessary paperwork, the employee lied to my face and simply said Frontier doesn't allow pets to travel in cabin anymore. If this statement was true than it was extremely unfair for Frontier to even allow the option for customers to purchase a pet cabin ticket and this should have been removed from their website. I even saw another pet in cabin while on my flight, which simply made me feel targeted or discriminated against. I had to sadly leave my pet with a family member, luckily I had one, I can't imagine what I would've done if I didn't have that option.Shame on Frontier, they are an unethical and inconsistent airline business that are not considerate of their customers, or take any responsibility for their mistakes. They allow their employees make their own decisions on who can travel or not based off their mood that day instead of fully training and informing, and probably wont even be punished for it, so it WILL happen to you one day.Even after all this mess, I had to fight hard to get my refund on this pet ticket, and they did not offer any real solutions.Don't waste your hard earned money or time with this airline.I would give a negative star review if I could. You're much better off flying with Spirit than Frontier, and THAT'S saying a lot.

    • Jessica S

      Date: 08/06/2024

      Every afternoon flight I have taken in the past 2 months( literally every other week) has been cancelled or delayed by more than 3 hours! I have to be at work in ******* where I am going and I leave a day early just in case and still have so many issues! You are in the business of getting people to their destinations however, your airline seems to not more than it does! When you are told by one of your attendants that you have been backed up for days, tell people ahead of time so they dont sit all day at an airport for no reason knowing youre not going to be flying that flight! I had to pay an additional 250$ for a one way flight to be able to make it back to work on time! I am a medical Scotland saving lives is very important, so getting me to my destination when I booked over 2 weeks in advance should be just as important to your airline!!

    • Treshell H

      Date: 08/06/2024

      this is the worst airline ever they have horrible customer service and need to be out of business, they over charged my account for luggage and when I went back to tell the lady she charge me wrong she told me it was nothing she can do I had to call customer service and I have been going back and forth with them and then they kept giving me the wrong confirmation number ************************* was no help a at all all I tried to dispute was unable too its a shame you can not speak with a live person they need to shut this airline down its a rip off.

    • Jessica B

      Date: 08/06/2024

      I recently traveled with my family from *********** to *** on Flight 3548 on August 5, after our delayed departure from a connecting flight from **************** and I must express my profound disappointment with the experience. Our flight began boarding at 7:30 PM but did not depart until 9:20 PM. Throughout this entire delay, not once did the captain communicate with the passengers. We received no greeting, no explanation for the lengthy delay, and no reassurance during the strong turbulence we experienced.To make matters worse, after landing, the captain still did not address us at all. It left me questioning whether this lack of communication was due to the fact that we were flying from ***********. I couldnt help but feel that we were treated as if we were unworthy of a quality flying experience. The overall attitude felt dismissive, and it was as if we were simply cattle being herded rather than valued customers.Additionally, there werent enough drinks and snacks available for purchase on the flight. This only added to the frustration of an already disappointing journey. I expected more from Frontier Airlines, and I hope future flights will prioritize passenger communication and comfort.

    • Frank P

      Date: 08/05/2024

      Review for Frontier Airlines. Giving a bad review for multiple reasons. First any email I receive is useless. I put my information and the information is not accepted. Just leaves you waiting for information to load that never comes. Second Online website is never consistent with prices from said emails. Email advertises prices to ****** or ******* from $26. Going though Frontier.Com prices suddenly changes to $145 without any explanation. Once again emails are useless because information won't load. Finally **************** is all but nonexistent. I can't reach anyone to discuss issues with the emails or the website. My best advice is forget Frontier Airlines and move on. Emails and ******* services as well as customer support is completely useless. ~~

    Frontier Airlines, Inc. is NOT a BBB Accredited Business.

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