Reviews

This profile includes reviews for Frontier Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Frontier Airlines, Inc. has 16 locations, listed below.

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  Frontier Airlines, Inc.

  4545 Airport Way Denver, CO 80239-5716

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  Frontier Airlines

  6701 Convair Rd El Paso, TX 79925-1099

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  Frontier Airlines, Inc.

  7912 NE Air Cargo Rd Portland, OR 97218-1030

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  Frontier Airlines, Inc.

  3201 W Airport Way Boise, ID 83705-5097

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  Frontier Airlines, Inc.

  9000 W Airport Dr Ste 316 Spokane, WA 99224-6049

Review Details

• Review fromBryan A

  Date: 08/04/2024

  1 star
  Worst airline out there. Their prices seem worth it but they will Cost you more money in the long run. They cancel and delay flights left and right. Then you have to rent a room again rental car find new flights and end up spending more than what you would have spent with a GOOD airline DONT FALL FOR THEIR LOW Price TRAPS

• Review fromHarjit B

  Date: 08/04/2024

  1 star
  Frontier Airline has a very bad ************************ to take of my issues. I had health issues and could not travel they have done nothing to resolve this issue after they received all the proof they needed

• Review fromClaire A

  Date: 08/04/2024

  1 star
  I am Reporting a complaint about Frontier Airline my flight was supposed to take off at 6AM on the morning. of August 4th. The Airline keep delaying the flight over and over again from 6 am to be delayed 11 am and no confirmation that flight will take off at 11 Am. You cannot Communicate with ***************** At check in I put check in one bag Call under the website it say first bag is for $50. But they charge me $ ***** first bag, for each segment then I should be charged $148,00. I end up paying $298.00 I called **************** of course it was through messaging and they said we cannot refund you the money. We can only give you a credit for the $150,00 extra charge.. I think that was fraud soliciting for extra money on their behalf.

• Review fromAllen K

  Date: 08/04/2024

  1 star
  Frontier's agent misspelled my name on the boarding pass which was discovered by Security. As a result, I was required to return to that Frontier agent to have my name spelled correctly, then return to the Security Line a second time.Because of Frontier's mistake, mine and my wife's schedule Flight F9 1431 left without us. Missing Flight F9 1431 (Confirmation code FBCRMP) required us to buy two new tickets, pay for one baggage and pay a special consultation fee of $50 for a later flight.When I returned to the agent, I was told because I didn't have ***************** I was required to buy two new tickets. I visited Frontier's website and applied for a refund. My request has been ignored by Frontier Airline.Because missing our flight was the result of a Frontier Agent's error, I should not have been requried to buy two new tickets and incur addition expenses to get to my destination.Please help me get my money back!

• Review fromLevarr M

  Date: 08/03/2024

  1 star
  Worse airline ever invented they make you miss your flights and never accommodate you!!

• Review fromEd S

  Date: 08/03/2024

  1 star
  I know it feels like youre getting a low fare. By th time you tack on th bag, check in, carry on, price on seat it turns out better just to go with the other airlines. My anger comes from the little games like when I asked to be sat next to my wife, they said that if I dont pay for our seats the airline has to keep us separate. It even turned out that two seats next to ours were empty both ways. And they said, thats why you got such a good airfare. I dont know what they considered good, I paid about 800 for the two flights. Fly The Unfriendly Skies!Do yourself a favor, Read the reviews

• Review fromNoely D

  Date: 08/03/2024

  1 star
  The worst airline experience ever! ???? My flight was delayed for 10 hours, and I only got an email the night before. Then, the morning of the flight, it was suddenly canceled to *********** with no warning or contact! I ended up wasting money on a hotel and car rental. Their customer service is TRASH! they dont have a working phone number, and the one they provide doesnt connect! They couldnt rebook us on any other flights, claiming none were available. Terrible service; this airline should shut down!

• Review fromEd L

  Date: 08/02/2024

  1 star
  Horrible customer service and business practices. Will never fly this airline again. This has nothing to do with a delay just overall experience in flying this airline.

• Review fromMorayma F

  Date: 08/01/2024

  1 star
  Woww nunca pens que existiera algo as.Frontier es lo peor que me ha pasado.Compr 4 boletos para mi familia en los que **** +700 dlares.Ellos ****aron con tiempo suficiente y les dijeron que el viaje haba salido ya y que tendran que comprar otro pasaje.Como no pude resolver ***** tuve que volver a comprar otros boletos pero con otra aerolnea.Esa tarde llam al terrible customer service pero no me daban solucin as que decid decirles que los iba a demandar con el departamento de vuelos de ***. Ellos decidieron darme un crdito por lo que yo haba pagado as que me pareci bien.Decid darle otra oportunidad a las tres semanas de ese evento y compr un boleto con ese crdito para una hermana que vena a visitarme. Cuando ella **** al aeropuerto le retrasaron 3 horas el viaje.Ella estuvo esperando, despus le cancelaron el viaje porque el avin estaba lleno. (Esto le pas a ms de ****************************************************************** hermana ya ***** documentado maleta) en fin, me toco comprar otro boleto con otra aerolnea ya que no solo le cancelaron, peor an!! Los dejaron a todos botados en otra ciudad (******) ya que era con una parada. Wowww era la primera vez que usaba esta basura. As qie definitivamente perder ese crdito de +700 dlares porque jams usara de nuevo esta aerolnea.

• Review fromBee M

  Date: 08/01/2024

  1 star
  Frontier Airlines: A Nightmare from Start to Finish!I wish I could leave them a Zero. This airline should close their doors. My family of 25 are extremely dissatisfied with Frontier Airlines. Our recent flight was a catastrophic experience from beginning to end.We arrived at the airport a generous three hours before our scheduled departure. To our astonishment, we received a text message a mere seven minutes after arriving, informing us of a flight delay from 2:20 PM to 5:00 PM. When we reached the Frontier counter, we were promised a food voucher, but finding a Frontier representative was akin to searching for a needle in a haystack. After much searching, we finally located an employee who promised to assist us after boarding her flight to ******. Needless to say, this promise was broken.Upon requesting a manager, we were met with rudeness and hostility. The manager adamantly claimed that vouchers were only provided for delays exceeding three hours, disregarding the ambiguity of whether that timeframe started from boarding time or departure time. Despite presenting Frontier's policy, which did not clarify this detail, the manager refused to budge. This airline charges for everything from selecting your seat, to check bags, carry-ons, priority boarding and boarding passes. Oh and if your luggage is over by 4 lb that's 75 additional dollars.Our group of 25 individuals is appalled by the lack of customer service and the blatant disregard for passenger welfare demonstrated by Frontier Airlines. We will NEVER choose this airline again and strongly advise others to do the same.