Reviews
Customer Review Ratings
Average of 130 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKim D
Date: 06/07/2024
5 starsKim D
Date: 06/07/2024
Thank you!!I was so nervous when there is some issue on my compli account and he tried his best to figure it out. It totally save my day. Thank you for your kind words and be patient. Thank-you so much for your help! ***
American Databank, LLC
Date: 06/11/2024
Hello,
Thank you so much for the feedback for the team. Have a great day!
Regards,
************************* - Director, Compliance
American DataBank Group
700 17th St. Suite 1000
Denver CO, 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review fromElvis G
Date: 06/07/2024
5 starsElvis G
Date: 06/07/2024
Today I had the pleasure of receiving help from **************.He was very professional, he took all his time to help me in my Complio where I had a mistake that no one helped me and with his time and intelligence he made it happen.I Appreciate your time. Than you so much. ***********************American Databank, LLC
Date: 06/11/2024
Hello,
Thank you so much for this review of Bee. We appreciate the feedback on your experience with him!
Regards,
************************* - Director, Compliance
American DataBank
700 17th St., Fl 10
Denver CO, 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review fromLyndsy W
Date: 06/06/2024
1 starLyndsy W
Date: 06/06/2024
Terrible system and terrible customer service. Will mark students who are compliant as non-compliant.American Databank, LLC
Date: 06/07/2024
Hello,
Thank you for sharing your frustrations with us.
After review of the account it appears the initial cause of the issue was the cancelation of your fingerprinting package. If you could clarify why that was done we would be happy to share the circumstances with the school and see if they would be able to allow us to accept the fingerprints.
We would be unable to accept the *** results at this time without the school's express direction due to the elapse of over a year since they were completed.
Regards,
************************* - Director, Compliance
American DataBank Group
110 16th St 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review fromTaylor P
Date: 05/31/2024
5 starsTaylor P
Date: 05/31/2024
Bee was amazing! He took his time and was very clear and direct with me. Such a sweet individual! He helped with everything. Very much appreciated him. Thank you bee!!!American Databank, LLC
Date: 06/03/2024
Good day,
Thank you so much for sharing this review. The feedback for the staff is great to see.
Regards,
************************* - Director, Compliance
American DataBank Group
110 16th St 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review fromSaumya N
Date: 05/30/2024
5 starsSaumya N
Date: 05/30/2024
**** was super helpful!! He quickly helped me with my issue and was very friendly. Super great experience.American Databank, LLC
Date: 05/31/2024
Good afternoon,
Thank you so much for providing your feedback. Have a great day!
Regards,
************************* - Director, Compliance
American DataBank Group
110 16th St 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review fromVirginia V
Date: 05/25/2024
5 stars********************* was the BEST! He helped me work through things in Complio and was very patient! Great customer service skills and very personable.Review fromDella P
Date: 05/24/2024
1 starDella P
Date: 05/24/2024
I was told I had to use American Data Base for a background check for my school,WGU, in order to complete student teaching. I mailed my 2 fingerprint cards off on 4/5/24 and they recieved them on 4/11/24. They said they were processing my fingerprints and that I would recieve a email within a few days with the link to my background check. Fast forward to a week later and I never recieved anything. No email or call. I called then to find out the status of my background check and they claimed they were waiting for my fingerprints. I told them I git an email saying tou recieved them on the 11th. The lady checked and sure enough they had them. She said she would get the ball rolling and start the background check. It would take 24 to 48 hours. A few days later I recieved an email stating I had to print a waiver out because they could not process my finger prints through their old vendor and they switched vendors. I called because I thought I had to pay more fees. The guy informed me that all I had to do was print the form out, sign it, scan it, and email it back to them. When asked how long will it take he told me 24 to 48 hours. Waited a couple of days and got an email from them. I'm thinking it's finally my background check. Nope, another thing to sign because they switched vendors yet again. I have been going back and forth with these people. Fast forward to today and they are telling me my fingerprints were processed on 4/15/24 and expired on 5/15/24. I never recieved a link and they are taking 0 responsibility. I paid for a service that I did not recieve. This is the most incompetent company I have ever dealt with. Nothing but scammers. They keep saying I have to make another order. I will not guve these people another dime of my money. I have every email and call logged. This will be going to court. I'm probably not the first person that they have stolen from and I probably won't be the last. I only left one star because I couldn't post without putting a star.American Databank, LLC
Date: 06/03/2024
Good day,
Thank you for reaching out to us.
After review, I do see that the communication surrounding the fingerprints was not to the standard we expect and we have provided further training to the employees involved. I apologize for the confusion and inconvenience this caused.Due to the errors in communication, we can process the fingerprints again, free of charge, if you can send a new set of prints to our current address (see below). Please note, we moved offices this weekend and your previous documents will reflect an outdated address.
***************************
Denver, CO 80202Please include a receipt for the rolling of your fingerprints when you send in your cards so we may provide a refund check for the cost of rolling fingerprints.
Please let me know if you have any questions or concerns regarding this matter as we are happy to assist in any way we can.
************************* - Director, Compliance
American DataBank Group
110 16th St 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review fromMaria G
Date: 05/24/2024
5 starsMaria G
Date: 05/24/2024
**** was very kind, patient and professional. He walked me through the process and quickly understood what it was I needed to resolve my issue. Thank you for this positive customer experience ****!American Databank, LLC
Date: 05/28/2024
Hello,
We appreciate you sharing the feedback for your call to us.
Regards,
************************* - Director, Compliance
American DataBank Group
110 16th St 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review fromTerrelle F
Date: 05/23/2024
5 starsTerrelle F
Date: 05/23/2024
*** was wonderful he stayed with me and walked me through the entire process. He answered all my questions. He went above and beyond.Phenomenal work ethic.American Databank, LLC
Date: 05/28/2024
Hello,
Thank you for posting this comment and feedback for him. It is helpful to us to know how your experience was.
Regards,
************************* - Director, Compliance
American DataBank Group
110 16th St 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************Review fromMichael J
Date: 05/22/2024
5 starsMichael J
Date: 05/22/2024
I recently had the pleasure of speaking with ***************************** regarding my school clinical compliance, and the experience was extraordinary. Initially, I was overwhelmed with concerns and frustration, but *******'s professionalism, patience, and kindness quickly put me at ease. He attentively listened to my issues and calmly guided me through the correct process to share my profile with the hospital.*******'s exceptional customer service skills were evident throughout the call. His ability to clarify and simplify the steps I needed to take was incredibly reassuring. By the end of our conversation, I was nearly in tears of joy and gratitude. ***************************** is an outstanding representative, and I am immensely grateful for his help. Thank you, *******, for your exceptional service!American Databank, LLC
Date: 05/28/2024
Good afternoon,
Thank you so much for sharing this detailed review of your experience with our team. Its very helpful for us to see this feedback and know how things went for you.
Regards,
************************* - Director, Compliance
American DataBank Group
110 16th St 8th floor
Denver CO 80202
Direct Phone Line: ************
General Phone: *****************-200-0853
E-mail: **********************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.