Complaints

This profile includes complaints for Healthgrades's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Healthgrades

  1801 California St Ste 900 Denver, CO 80202-2609

  
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  Healthgrades

  1101 Red Ventures Dr Fort Mill, SC 29707-5005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Healthgrades has my practice and licensure status incorrectly listed as as follows: 1 Disciplinary Action Found Noncompliance with a Board Order (6/12/2001)?Action Taken: Revocation?Summary: *************************, M.D.NATURE OF COMPLAINT:?Physician violated the terms and conditions of the Settlement Agreement entered into with the Board effective January 2, ****. Physician failed to adhere to the terms of his probation agreement with the Board in that he: 1. Consumed alcohol. 2. Allowed his license to lapse. 3. Failed to inform the Board of his address and telephone number. 4. Failed to submit to biological fluid testing; and 5. Failed to provide status reports from his treating chemical dependency professional.ACTION TAKEN:?License is REVOKED.?June 7, ************ Reinstated?. The Board has reinstated the Physician's license and placed the license on ten years Probation.??*************** The real status of my license is as follows acquired from a medical consultant: Primary Source Verification. Licensee Name:**************************** Profession Name:Medical ******************* Licensee Number:R6D13 Expiration Date:1/31/2024 Original Issue Date:12/13/1983 Primary Business Address:************************* **********************************************************************:St. Louis County Other Business Addresses:View addresses (licensee-search-detail-branch.asp? passkey=1231833) Board Certification:Neurology, Psychiatry, Addiction Medicine

  

  Business Response

  Date: 07/05/2023

  Hello,

  We were able to find the following information regarding your license:
  

  06/12/2001 MO License was revoked for non -compliance with Board Order. 
  06/07/2005 **  License Reinstatement on Probation. 
  
  The reinstatement entry has been logged and will be loaded by end of this business week per our standard Sanctions load process. Once that is processed your profile will show as active with your location information and license, etc.

  Thank you,

  **********************

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a healthcare provider. Healthgrades is allowing the publication of abusive and untrue comments on their website. When I asked them to take the comment down, they refused to do so. Specifically the review in question happened when I was pregnant and I feel like the company is allowing this treatment of a pregnant female physician. The landscape is extremely difficult for women in medicine and these websites just make things worse. The patient stated that I did not respond to mychart messages, which is untrue. I have always responded to mychart messages with the exception of the time I was on maternity leave, when my partners responded for me. Additionally, the review was posted during a time when I was 9 months pregnant; I feel like I am being attacked because of my pregnancy. The patients I treat all have gynecologic malignancies and may have negative feelings towards pregnant people. I explained this to the company, but it seems like attacking pregnant women is okay according to their "standards."The company claims that reviews are not always posted on dates of service. Please note, patients often post reviews close to the date of service because that is when they are the most upset. Realistically, the patient did not post the review 6 months after the visit. Finally, it seems like the treatment I provided cured this patient's cancer. Therefore, the conclusion that the visit with the physician was a "waste of time," is not a rational one. Or, it is a lie. Thank you.

  

  Business Response

  Date: 06/22/2023

  ****************,
  
  Thank you for reaching out to Healthgrades.
  Our team has reviewed your request and the review in question and found that it meets our editorial guidelines and policies. Patient experience surveys allow consumers/patients to express their opinion, and how a consumer rates their experience with the provider is a matter of opinion. This allows other consumers/patients who view these ratings to draw their own conclusions and decide whether they will rely upon that information.
  We would encourage you to respond to this individual patient comment to share your side of the experience and allow other consumer/patients to get a clearer picture of your practice here: *******************************************************************************

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20131720
  
  I am rejecting this response because:

  I do not further want to draw attention to this review or this website. I do not want to respond online. The claim the patient made is false - I never stopped responding to any my chart messages. The business states that they do not want to post false reviews. The review is a type of bullying commonly seen against female physicians. I am happy to provide research articles that show how female physicians are targets of such abuse. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HealthGrades rates providers solely based of subjective reviews. Any random person can write a bad review without the back story. Most of the disgruntles people are those who did were neglectful to the patient and wants revenge because they are fronted by the provider who is concerned for the patient. Patient takes it out on the provider because the system is not what they expected. All providers in different systems are graded on the same scale. This is ridiculous because the patient population would make review bias. Providers who see more substance use patients, recently released from jail, elderly neglected patients will not be viewed well when they do not comply to outrageous family or patient's demands.Better bedside manners do not equal great medical care or concern for patients. A more objective scale is needed. Healthgrades end up smearing the reputations of providers based on emotionally driven claims. I request that Healthgrades take me off of their review list. I do not give them my permission and choose not to participate in their reviews. Thank you for your assistance.

  

  Business Response

  Date: 06/02/2023

  Thank you for contacting Healthgrades.
  
  You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades analyzed the reviews submitted through our website.
  
  Healthgrades has confirmed the reviews (comments/opinions) (and corresponding star rating)meet Healthgrades criteria for display. Accordingly, our business rules prohibit us from removing the remaining reviews (comments/opinions) from our site. We remind you that review submissions at healthgrades.com represent the individual opinion of patients and are aggregated for the benefit of consumers.
  
  Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion. We do provide a response area for providers to explain their view, if the review has comments.
  
  How to respond to an individual patient comment information at:
  *******************************************************************************
  
  We encourage you to invite your patients to fill out a review about you so that others have a clearer picture of your practice.   Please use the following link  where you can print cards to hand out to patients directing them to your review site.
  
  ********************************************************
  
  

• Initial Complaint

  Date:05/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Negative patient review that had defamatory / libelous content for ******************************* that has not been removed

  

  Business Response

  Date: 06/02/2023

  **************, 

  Thank you for contacting Healthgrades. We have removed the review as it violates our editorial policies and suppressed your review functionality given the sensitivity of your specialty. If you prefer we turn your review functionality back on, please contact us at **********************************.

   

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fake review claiming Im a drunk and smell bad not a patient filed flag or review healthgrades did nothing to remove

  

  Business Response

  Date: 05/16/2023

  Thank you for contacting Healthgrades. 

  It appears the review in question was removed 5/14/2023. Please contact ********************************** if we can provide anything additional for you.

  

  Business Response

  Date: 05/16/2023

  Thank you for contacting Healthgrades. 

  It appears the review in question was removed 5/14/2023. Please contact ********************************** if we can provide anything additional for you.

  Customer Answer

  Date: 05/16/2023

   
  Complaint: 20063621
  
  I am rejecting this response because:the one star review is gone but the star still remains and is detracting from my rating.  It must also be removed.  Healthgrades has an obligation to vet its reviews in a better fashion.  My reputation was damaged and I lost patient referrals due to the *** vetting by healthgrades and allowing this review to remain up since February.  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/24/2023

  Thank you for contacting Healthgrades. 

  
  It appears the review in question was removed 5/14/2023 and is not appearing on your Healthgrades.com profile when reviewed on 5/25/2023. Please contact ********************************** if we can provide anything additional for you.

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20063621
  
  I am rejecting this response because: I need to see the one star rating removed as well.  It was part of the fraudulent review.  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/02/2023

  Thank you for contacting Healthgrades. It appears we removed the star-rating as well. If you have any additional questions or concerns, please reach out to ***********************************

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Healthgrades unfairly censored a review for Dr. ******************* alleging it violated the community guidelines, without clarifying what part of the community guidelines were violated. The complaint pertained directly to the provision of my health care and the impact it had on me as a result of the quality of the care provided. I believe it was unfair for them to censor my review and not provide me with an explanation as to why my review was censored.

  

  Business Response

  Date: 05/16/2023

  Thank you for contacting Healthgrades. 

  We've conducted an investigation and found the content of your review did not meet our internal guidelines and editorial policies. However, your 1-star rating remains on the site. The reason your comment was rejected is because it states/implies provider misconduct. We suggest you contact State Boards to file a official complaint. You can always resubmit your review at anytime, however we'd recommend keeping any legal accusations out of the content. 

  Please contact ********************************** with any additional questions or concerns. 

  Customer Answer

  Date: 05/17/2023

  
  Complaint: 20040932
  
  I am rejecting this response because:
  
  I was informed that the review was censored due to an alleged violation of community guidelines, not "internal guidelines" or editorial policies. There is nothing in the community review guidelines which disallows posting about provider misconduct, so I believe this exception is being arbitrarily applied. Further, the guidelines do say to not post content mentioning legal matters or proceedings, but it doesn't disallow posting about misconduct. The post was not about any court proceeding or legal matter. There are many reviews on healthgrades for other providers where misconduct is alleged, so this exception is being arbitrarily made for ******************.
  
  This shows that the contract that Healthgrades has with its users is vague and unclear, and subject to arbitrary change, such that it may be used to defend doctors on personal whims if it is believed that the review alleges misconduct.
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Healthgrades is inaccurately indicating that my ******** psychology licensure was suspended due to "abuse or use of alcohol/substances while practicing". Not only is this completely false, and defamatory, but is also irreversibly effecting my reputation. I voluntarily accepted an administrative suspension for not knowing that a client had romantic feelings for me. According to APA standards of care it does not matter whether I knew this information or not, I am responsible. I agreed to stop practicing for 2 years and be fined. The person making allegations confessed to attorney general's in writing that not only was I not aware, but admitted that he allegations were manufactured and that I had refused her contact since 2016, IN WRITING. She waited 6 years to file allegations after she was refused contact with me on multiple occasions. Her allegations were found by the licensing board and MPA compliance commitee to be false and were dismissed as such. It was a voluntary, administrative suspension with zero legal ramifications. There was no allegation EVER that I used substances or alcohol during practice (or in my personal life for that matter). The only person ever found to have been abusing alcohol, was the allegent, again confessed in writing to AGs, along with confessions of purchasing 10s of thousands of dollars in firearms in a 2 month period.Healthgrades needs to stop providing false and defamatory information that costs practitioners significantly. Get a customer service contact for providers to contact, please!

  

  Business Response

  Date: 05/04/2023

  Hello,

  The Sanction Documentation from the board shows that the current sanction listed the incorrect category assignment.  Our team has removed the current inaccurate category from your profile and will reload the corrected entry that reflects the ************** listing.
  

  Thank you,

  Healthgrades

  Customer Answer

  Date: 05/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding Healthgrades: so frustrating, I don't even practice in the field, and I can't get rid of my profile (I never even set up a profile as I am a very private individual)Ridiculous. I tried to delete profile and I can't even get an e-mail from them.

  

  Business Response

  Date: 04/28/2023

  Hello,

  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. As the license information for you is still active, and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades will continue to publish this information on our website. If your NPI number is inactivated, the profile will be eligible for removal.

  Thank you,

  Healthgrades

   

  Customer Answer

  Date: 08/23/2023

  I no longer have a valid Social Work License

  My name should not come up under a Healthgrades search

  
  

  
  

  

  Business Response

  Date: 08/23/2023

  Hello,

   

  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. Because you are a provider with an active NPI number and ** State Medical License, and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades will continue to publish this information on our website.

  If you need additional assistance please contact *****************************. 

  Thank you,

  Healthgrades

  
  
  

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 22, 2023, a malicious fraudulent negative review and a 1-star rating was left on my profile by someone purporting to be a patient of mine but who in fact was not. The review stated that they made an appointment, did not enjoy their appointment, and that they will not be making a new appointment. Since I do not take appointments it is impossible for this person to have been a patient of mine. I informed Healthgrades of the situation but they failed to provide me with any help or removal of the fraudulent review. They do not have any criteria for filtering malicious reviews from non-patients. Because I do not take appointments and I do not see patients, I cannot have new reviews or new ratings that could balance the original malicious review. I demand a removal of the false review.

  

  Business Response

  Date: 04/19/2023

  Thank you for contacting Healthgrades.
   
  You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades analyzed all the reviews submitted through our website.
   
  Healthgrades has confirmed the review (comments/opinions) (and corresponding star rating) in question meet Healthgrades criteria for display. Accordingly, our business rules prohibit us from removing this review (comments/opinions) from our site. We remind you that review submissions at healthgrades.com represent the individual opinion of patients and are aggregated for the benefit of consumers.
   
  In the review section, Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion. We do provide an response area for providers to explain their view when there is a comment attached.
   
  How to respond to an individual patient comment information at:
  *******************************************************************************
   
  We encourage you to invite your patients to fill out a review about you so that others have a clearer picture of your practice. Please use the following link  where you can print cards to hand out to patients directing them to your review site.
   
  ******************************************************************

  Please let us know if you have any additional questions or concerns. 

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Health grades is covering for ************************************** the *** is now looking into this procedure which isnt legal in ***************** he belongs in Jail and HealthGrades covers for him I think there getting paid off from this criminal

  

  Business Response

  Date: 03/28/2023

  Hello,
  
  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals.
  
  Healthgrades is not a regulatory agency and we do not report incidents that patients have relayed to us, or through us, to the appropriate authorities/boards. If you have a grievance to report, you may do so with the state licensing board in the state where the provider practices.
  
  Thank you,
  Healthgrades