Complaints

This profile includes complaints for Healthgrades's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Healthgrades

  1801 California St Ste 900 Denver, CO 80202-2609

  
• 

  Healthgrades

  1101 Red Ventures Dr Fort Mill, SC 29707-5005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked to have my DATA and ACCOUNT DELETED. They refuse to comply with my request.

  

  Business Response

  Date: 10/06/2023

  Hello,

  Healthgrades requires all consumer account deletion requests to be received in the OneTrust system to be processed. No requests were received through this webform at OneTrust and therefore the request could not be completed. Please submit your request at this link: ******************************************************************************************************************** for your request to be processed.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 10/07/2023

   
  Complaint: 20679357
  
  I am rejecting this response because: They have not done anything to resolve my issue
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 10/19/2023

  
  Hello ********,
  I went to the link supplied by the business, and it is telling me that the link is no longer active. I have tried to follow the procedure that the business is requesting, but it tells me that the links are not active, and I cannot get to anything that they are requesting to fill out. It will not let me respond to my complaint. Every link I am sent is telling me things like, Webpage not found, this is a non-existing page, and I get the 404 error code, This is an "invalid page, non-existing."
  This is typical of what has been happening. No matter where I go, it will not allow me to proceed. I have been getting the runaround when trying to do this on my own, and I am getting the same errors when I submitted this through the BBB. Can you please reopen my request? I would like to have this completed and have my data and files removed. Thank you in advance for your help.
  Warm regards,
  *************************

  
  

   

   

  More IMESSAGE FROM BUSINESS:
  
  
  Hello,
  Healthgrades requires all consumer account deletion requests to be received in the OneTrust system to be processed. No requests were received through this webform at OneTrust and therefore the request could not be completed. Please submit your request at this link: ******************************************************************************************************************** for your request to be processed.
  Thank you,
  Healthgradesnformation...

  

  Business Response

  Date: 10/27/2023

  Hello,

  The deletion of your consumer data was completed via OneTrust tickets HF5PFEH9WH and XWGZ8TGFX4 with an email confirmation being sent from that platform on 10.24.23. The other tickets submitted via OneTrust (HF5PFEH9WH, XWGZ8TGFX4, 5VV36D6CJA, RJPY2BBJ6Y, QFRXLXCPTJ, MHZJV5QE46, GQJ6CY4FGJ, C8RPWWJQHB and WQHHRYB8JA) were closed as duplicates as the deletion of your data was already completed on previously submitted requests.

  The links and data are no longer available, as all consumer data Healthgrades held for you was deleted as requested and this information no longer exists in our systems. 

  If you have any further questions, please contact *****************************.

  Thank you,

  Healthgrades

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has to do with writing reviews. They are purposely not allowing and blocking posts/reviews of negative reviews that has content that revel a provider to be incompetent or shows them in a bad light. They say they are transparent but are not allowing reviews to transparently reveal the health care providers work or lack of work. They are now to the point of making things up saying I am requesting legal action which was never requested by me. All just to reject a review that unfortunately does reflect a negative review.

  

  Business Response

  Date: 09/11/2023

  Hello,

  The comment submitted did not meet Healthgrades display criteria.
  

   
  Healthgrades is not a regulatory agency and we do not report incidents that patients have relayed to us, or through us, to the appropriate authorities/boards.  If you have a grievance to report, you may do so with the state licensing board in the state where the provider practices.
   
  The Patient Experience Review is intended to review the quality of the provider care. Discussion of potential legal or court issues in a comment are beyond the scope of what we accept.
   
  The star value of your survey has remained, just the comment was suppressed. You're welcome to submit a revised review.
   
  All comments, both from patients and providers, are filtered for inappropriate content prior to being published.
   
  We remove comments we believe violate our Editorial Policy.
   
  View our Editorial Policy and review guidelines:
   
  ***************************************************************
   
  **************************************************************************

  Please contact us at ***************************** for additional assistance.

  Healthgrades

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been emailing Healthgrades for support of my online profile for over a month. I supposedly have access to update my information in my profile, but when I submit the information, it is never updated.As it stands, Healthgrades continues to use a photo I have tried to delete, an address of a previous employer I worked for in a completely different specialty, and also uses my previous employers phone number and address.I have followed all instructions that they have given me, including emailing them all of the information and supporting documentation to change the profile, yet nothing has been updated or corrected.I have been going in circles with this and am exhausted from wasting my time and resources.This is affecting my business, livelihood, and ability for patients to reach me via Healthgrades. Its also placing an undue burden on my previous department to receive calls for a provider who no longer works there.

  

  Business Response

  Date: 09/05/2023

  Hello,

  While our team is currently working on a solution for providers with residential practices, for our business safety policy an address zoned as residential unfortunately cannot be added by our team onto the website, therefore the profile has been removed from Healthgrades.com as requested via ticket 69581.

  Please contact ***************************** for any additional assistance.

  Thank you,
  

  Healthgrades

  Customer Answer

  Date: 09/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company pulls information from other sites and displays it - which they did for me which included my PERSONAL NUMBER AND ADDRESS. They barely corrected it after I told them to take my info down. They refused and would only replace the address and phone number with a different one. They also allow anyone to leave reviews without verifying identity. They allowed a review to be left which was false and basically said too bad. This has negatively affected my image and business and they dont care. Its so frustrating. I want the review taken down and for them to actually vet who can leave info on their site.

  

  Business Response

  Date: 08/28/2023

  Hello,

  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. The personal phone number was corrected via ticket ***** on October 11, ************************************************************** that ticket on Healthgrades.com currently.

  You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades analyzed all the reviews submitted through our website.
   
  Healthgrades has confirmed the review (comments/opinions) (and corresponding star rating) in question meet Healthgrades criteria for display. Accordingly, our business rules prohibit us from removing this review (comments/opinions) from our site. We remind you that review submissions at healthgrades.com represent the individual opinion of patients and are aggregated for the benefit of consumers.
   
  In the review section, Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion. We do provide an response area for providers to explain their view when there is a comment attached. We encourage you to invite your patients to fill out a review about you so that others have a clearer picture of your practice.

  Please contact ***************************** for any additional questions.

  Thank you,

  Healthgrades

   

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My former employer added a photo and my personal phone number to my Healthgrades account. *** edited my profile to remove the photo, but it still shows up on the public page. Also, I have edited my profile to get rid of my personal phone number that was added and to add my work phone number. However, my personal phone number is still on my public profile, along with my photo. Ive contacted Healthgrades twice via the online contact form, but I still havent gotten a response. Id like this issue resolved as soon as possible.

  

  Business Response

  Date: 08/14/2023

  Hello,

  
  Ticket ***** was submitted and completed requesting a photo to be removed from your profile. We have confirmed that the photo is no longer appearing on your Healthgrades.com profile. All updates made in the Provider Portal take 2-3 business days to reflect on Healthgrades.com. 

  
  When you use a search engine, such as ******* you are looking at a cached page. You must click on their link to view the actual companieswebpage. We have requested that information be updated but Healthgrades has no control over when ****** or any other search engine re-indexes those static pages. Sometimes they do this in a timely manner (a week) and sometimes it can take them up to a month.

  
  If you need any additional assistance with information on your profile, please contact *****************************.

  
  Thank you,
  Healthgrades

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misrepresentation of my practice on their site which ultimately has a one star review, though, the information for me is not correct. They do not have my practice correct address (I haven't worked at that location since 2015 and was only employed there for 3 days), phone number, licensure (MSW listed which is wrong), but list other information about my practice. The review will impact my business as it is at the top of ****** searches. I'd like the review removed, as well as my profile because it is not me and falsely representing me and my private practice.

  

  Business Response

  Date: 08/15/2023

  Hello,

  In response to your request, Healthgrades has deactivated the review function on your profile. This is not a normal option but, in your case, due to your specialties' ethical responsibilities and constraints it is permitted. It will allow the display of your profile it just takes away any option of reviews and all previous review data would be suppressed as well and has been removed on Healthgrades.com.
  

   
  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. Because you are a practicing provider, and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades will continue to publish this information on our website.

  
  The practice information on your profile has been updated to match what is listed on your business website and this information is displaying on Healthgrades.com. You may submit any additional updates or changes to your Healthgrades profile, please access to your profile by clicking on the following link: **************************************************************** contact ***************************** for additional updates or account issues.
   
  Thank you,
  Healthgrades

  Customer Answer

  Date: 08/15/2023

  This complaint has been resolved with Healthgrades. Thank you. 

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Healthgrades has created an unauthorized profile with my name and profession including an address and phone number with which I am not associated and claimed that an appointment can be made with me at that number.

  

  Business Response

  Date: 08/07/2023

  Hello,
  
  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. Because you are a practicing provider, and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades will continue to publish this information on our website.
  
  If its due to incorrect information on your profile, you may update this by creating a username and managing your profile in the Healthgrades portal, or send us the correct information and we would be happy to make the updates on your behalf.
  
  If you have additional questions or need further assistance, please contact us at *****************************.
  
  
  Thank you, 

  Healthgrades

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am no longer practicing and contacted healthgrades, but no response from them. I want my profile to be deleted. I have already deleted my psychology today profile as well as others. I have a lawsuit against my ex and he has a felony pending. He has rejected my plea deal and we will be going to trail, therefore he continues to give me one stars to tarnish my reputation in court. I have not been practicing for a year now and plan to not enter the field again. Please delete my profile ASAP!

  

  Business Response

  Date: 08/01/2023

  Thank you for contacting Healthgrades.

  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. Because you are a practicing provider, and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades will continue to publish this information on our website. 

  Profiles can be updates to reflect that providers are not accepting new patients, taking a sabbatical, etc. via the Provider Portal. 

  The Star Rating and Comment section of your profile was inactivated by our Patient Experience team on July 31 per your request on Ticket 66639. 

  In response to your request, we have started the process to deactivate the review function. This is not a normal option but in your case due to your specialties' ethical responsibilities and constraints it is permitted. It will allow the display of your profile it just takes away any option of reviews and of course all previous review data would be suppressed as well. It should update on Healthgrades website in 2 to 3 business days. Share Care should update a few days later.
  

   
  Healthgrades provides information on healthcare providers as a free service to consumers, patients and other healthcare professionals. In its provision of this service, Healthgrades aggregates information from publicly available sources. While we collect information that is in the public domain for licensed healthcare providers, many elect to manage their own profiles and update them with their current information.
   
  Because information regarding healthcare providers practices is publicly available and of interest to the general public, Healthgrades business policies prohibit me from removing any licensed provider from our website.
   
  Please note, when you use a search engine, such as ******* you are looking at a cache page. You must click on their link to view the actual companies webpage. We have requested that information be updated but Healthgrades has no control over when ****** or any other search engine re-indexes those static pages.  Sometimes they do this in a timely manner (a week) and sometimes it can take them up to a month.

  Thank you,

  Healthgrades

• Initial Complaint

  Date:07/26/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I are the owners and sole residents of **************************************************************. This is a private residence, not a business or professional practice. We are also the sole customers of record of phone number ************. Healthgrades incorrectly lists this address and telephone number as associated with the following individuals:******************************************************************** ******************************************************************* I requested removal of this incorrect information directly with Healthgrades via their "edit" link with no success.My request is removal of this incorrect address and incorrect phone number from Healthgrades online listings and internal database as expeditiously as possible. Thank you. ***********************

  Customer Answer

  Date: 07/27/2023

  A further online search located a third Healthgrades listing that incorrectly identifies our residential address as a place of business:
  
  **********************************************************************
  
  As with the previous two incorrect listings, we request removal of this address from Healthgrades online listings and internal database.
  
  We further request that Healthgrades notify other data brokers to whom they may have sold or disseminated this incorrect information (such as Sharecare) of their error and request deletion from those online listings as well.
  
  Please note that we have received intrusive phone calls and correspondence from individuals thinking we are a nursing agency. This jeopardizes our privacy and security. 
  
  Thank you for giving this matter the prompt attention it warrants.
  

  
  

  

  Business Response

  Date: 08/01/2023

  Hello,

  The providers listing your address and phone number have had this information removed and the profiles are no longer accessible on Healthgrades.com. Healthgrades has also added your phone number to our list of numbers to block from being displayed on our website in the future. 

  Thank you,

  Healthgrades

   

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20380295
  
  I am rejecting this response because:

  Regrettably there is still a listing on Healthgrades.com that incorrectly cites our residential address as a place of business. Please see link below:

  **********************************************************************

  Once this incorrect listing has been removed, I will be happy to accept the business response.

  Thank you.

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/09/2023

  There is a listing for one additional provider which incorrectly identifies our private residence as a place of business [please see link below]:

  **********************************************************************

  We respectfully request removal of this incorrect information as it potentially jeopardizes our family's privacy and security. 

  Thank you for your consideration. 

  

  Business Response

  Date: 08/17/2023

  Hello,
  
  In response to your request, Healthgrades has removed the location information from ********************************* profile and is no longer searchable or active on Healthgrades.com. Healthgrades has also completed a search of our system for your phone number to ensure it not appearing on any additional profiles.

  
  Thank you,
  Healthgrades

  Customer Answer

  Date: 08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Healthgrades has inaccurately listed the profile data for a physician. They list a physician is working in locations that they are not. This leads to inaccurate results and attempts for patients to make appointments where a physician is NOT working. By FEDERAL LAW - PHYSICANS ABSOLUTELY MUST ENSURE THEIR PRACTICE LOCATION INFORMATION IS CORRECT. Somehow, Healthgrades is not aware of this. When they were contacted by the physician to correct the information that a doctor's work location is inaccurate on the Healthgrades website, their return comment is that they "obtain their information from publicly available sources." Maybe they do, but these sources are not accurate and haven't been accurate for more than 5 years. HEALTHGRADES has an obligation to ensure that their published practice locations for all physicians is accurate. When physicians are not working in a location, they mislead the public and print false information. Moreso, when they are contacted by a physician and asked to correct the data, they need to correct the data!!! It is negligent on their part to refuse to correct the data and tell the physician that it is the physician's job to correct the Healthgrades website. Furthermore, healthgrades is junk. Physicians can not violate HIPAA and respond to any of the comments. And, the comments mislead the public into thinking that their information provided on the website will result in any true improvement in the healthcare system.

  

  Business Response

  Date: 07/19/2023

  Hello,

  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. These sources list information consistent with the provider practicing in *******. Without forwarding practice information, the last known location must remain on the profile. Additional practice information was requested via Ticket ***** by the Healthgrades team on July 11 but no additional information was provided. 

  Healthgrades removed the Hospital affiliations as requested on July 5 and they are no longer visible on the Healthgrades.com profile.

  If you have any additional concerns or questions please contact our team at ***************************** and we would be happy to update your profile on your behalf. 

  Thank you,
  

  Healthgrades

   

   

  Customer Answer

  Date: 07/26/2023

  This is not resolved.  Healthgrades has not removed the information and still shows locations and contacts with hospitals that I havent been affiliated with since long before the pandemic.  Furthermore, it lists incorrect specialty affiliations despite their idiotic assertion that they HAVE TO leave the last affiliation active. Who mandates this besides themselves?  Make them answer that question.   Healthgrades is an independent organization that reports to no one but their own ego.  The majority of their information about ALL providers is incorrect and misleading to the public.