Complaints

This profile includes complaints for Healthgrades's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Healthgrades

  1801 California St Ste 900 Denver, CO 80202-2609

  
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  Healthgrades

  1101 Red Ventures Dr Fort Mill, SC 29707-5005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request that healthgrade remove the profile picture/ displaying of age- they displayed of me on their website. I never consented to this. I emailed customer services some years ago and also emailed them recently. I login to my healthgrade profile and removed the picture but yet it is still there. Healthgrade and sharecare is using my profile and picture to advertise for other services for their own monetary gain. Can you contact healthgrade to file this complaint. ********************************************************************

  

  Business Response

  Date: 02/15/2024

  
  Hello,
  
  The profile photo and age have both been removed and are no longer displaying on Healthgrades.com and Sharecare.com. 

  If you use a search engine, such as ******* you are looking at a cached page. You must click on their link to view the actual companies webpage to view the correct information on our website. We have requested that information be updated but Healthgrades has no control over when ****** or any other search engine re-indexes those static pages, however the data has been removed as requested. 
  
  Please contact ***************************** for any additional questions.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Mercy A

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website had false information listed about me (a physician). They had me listed as working for "advent health" which I have never worked for. They had a patient review that was completely fake stating wait time of 2 hours, and too many tests ordered and other information that didn't make any sense. I have never worked anywhere where there is a 2 hour wait time. I currently work in DPC practice and our patients never wait more than ***** minutes. I told health grades about the false review and they said they don't care what patients write or if they have the wrong doctor. They finally removed the wrong practice name and address from my profile. But they won't remove reviews that are fake. Extremely unethical website. *******************************************************************

  

  Business Response

  Date: 02/07/2024

  Hello,

  Thank you for contacting Healthgrades.
  

   You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades analyzed all the reviews submitted through our website.
   
  Healthgrades has confirmed the review (comments/opinions) (and corresponding star rating) in question meet Healthgrades criteria for display. Accordingly, our business rules prohibit us from removing this review (comments/opinions) from our site. We remind you that review submissions at healthgrades.com represent the individual opinion of patients and are aggregated for the benefit of consumers.
   
  All reviews are initiated in the providers profile, they are attached to the provider not the locations. They will follow the provider to all their locations. The date of submission is not the date of the appointment. Most submissions are a few weeks after the appointment, they can be a few years prior to the review submission.  We do not track appointment dates.

  We inform the user that by completing the review they are acknowledging they or a family member have received treatment from the provider. In addition, Healthgrades currently sends the user an email requiring the user to return to the website to validate and publish their ratings.  Healthgrades relies on the veracity of the persons completing the review.

  In the review section, Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion. We do provide an response area for providers to explain their view when there is a comment attached.
   
  How to respond to an individual patient comment information at:
  *******************************************************************************
   
  We encourage you to invite your patients to fill out a review about you so that others have a clearer picture of your practice. Please use the following link  where you can print cards to hand out to patients directing them to your review site.
   
  ***************************************************************

  Healthgrades

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote a review of an incredibly unethical interaction with a psychiatrist, ***************************, and Healthgrades approved the review on October 9, 2023, via email ( a copy of which l still possess), but never, ever published it. This misleading behavior is very damaging to those who take the time to write honest reviews of their experiences with a practitioner who may well cause harm to others. As Healthgrades approved this review, and then revoked it with absolutely zero notification, or valid explanation, they should reinstate the honest review to protect the interests of others.

  

  Business Response

  Date: 01/23/2024

  Hi there, 

  Thank you for contacting Healthgrades. 

  We were able to pull up your review for this provider on the backend and verified it was approved and never rejected. However, it appears the profile for *************************** is missing, or, homepage redirecting. There's multiple reasons why this could be occurring, she could no longer be practicing or this is a bug that needs investigating. Could you please provide some more information so we can further assist? Do you know *************************** practice location? We apologize that this occurred and look forward to your response so we can get this issue resolved. If you'd prefer, you can always respond with the additional details to **********************************. 

  Best, 

  Rachael 

  Customer Answer

  Date: 01/23/2024

  Apologies, 

  The complaint was NOT against *********************, but against ************************* . 

  

  Business Response

  Date: 02/05/2024

  Hello,

  Thank you for contacting Healthgrades.

  The review posted from your account on October 8 was approved, however upon request of the provider due to ethical responsibilities and constraints the Review function was deactivated. No reviews or stars will appear on this provider's profile.

  Behavioral health providers have limitations to participate in the promotion of reviews or responding to the review, due to specialty's ethical responsibilities and constraints.

  Respectfully,

  Healthgrades

• Initial Complaint

  Date:12/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought my most recent complaint was resolved but now I am having another one. For some reason, it appears I am being blocked from responding to healthgrades. I was able to use their email address in the past and now I cannot send emails or reply either from my *********************** email address or my ********************* email address. My Emails are getting kicked back as rejected and I was never notified that I was being blocked so I don't know what these errors are that I am receiving. If they are blocking me, they should let me know. Healthgrades should be shut down for the way they are doing business obviously very unethically and unprofessionally.

  

  Business Response

  Date: 12/13/2023

  Hello,

  Thank you for contacting Healthgrades. 

  Healthgrades permits all consumers from providing feedback on their patient experience and does not block emails from submitting provider reviews. All reviews are subject to audit and can be rejected if they do not meet our business rules. If comments are rejected, an email will be provided with additional information.

  We have reviewed our audit queue and there are no pending reviews for either of your emails. 

  Please contact us if you have any additional questions. 

  Thank you,

  Healthgrades

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Healthgrades published my private cell phone number in their directory listing of physicians and theu do not have ANY WAY to contact them to take it down. When I try to log in to my profile to take it down they allow me to change every field except that one. When I contact customer service the online form does not send due to server error. There are no phone numbers AT ALL to spea to a human being. Meanwhile my cell phone keeps ringing from patients looking for appointments!! How can a business not have any way to contact them and they publish your personal cell phone, and they have a sever problem for at least a week that I've been trying to get in touch with them??!!

  

  Business Response

  Date: 12/13/2023

  Hello,
   
  Thank you for contacting Healthgrades. 
   
  We appreciate you letting us know of the error in the data.  We are sorry and never intended to publish a residential phone number. One of the public data sources that Healthgrades uses lists this residential number as your business practice number. Healthgrades intent is to collect the most accurate and complete information for all provider profiles.
   
  Our team has attempted to retrieve your updated practice number via Customer Support Ticket ***** but has not received your reply.  Please send your  professional address, phone number and NPI to ***************************** and our team will fix this immediately. As an alternative, you may update the information yourself through our provider portal: ****************************************************************** is a free service provided by Healthgrades.

  Please contact us with any additional questions.

  Thank you,

  Healthgrades

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently made aware of an inappropriate review left on a website called healthgrades.This review was left on a profile for me that I did not make or consent to having made in February2022. In February 2022, I was not working with the health system linkedto this healthgrades profile. I had started a new job in another state ****** 2022. It is likely the patient had me confused withanother resident physician. Additionally, it is not appropriate for disgruntled patients to leave public reviews on medical trainees.The patient left a review that I did not perform a breast exam and she was later found to have breast cancer. While I am unsure if this patient was ever seen by me, clinical breast exams are no longer part of the *********************** guidelines.Furthermore, the patient did not like that a medical student was involved in her physical exam. It is vital to medical student education that they be active participants in clinical visits. While I am unsure if I have ever even seen this patient, I always ask patients if they are comfortable with a medical student participating in their encounter.Please remove this review and the erroneous and non-consensual profile.

  

  Business Response

  Date: 12/05/2023

  Thank you for contacting Healthgrades.
   
  You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades launched an examination into the profile and analyzed all reviews submitted through our website.
   
  During our examination it was discovered that ( 1 ) review (comment/opinion) (and corresponding star rating)  did not meet Healthgrades business criteria and will be suppressed. ( Student ) This will process in ***** business hours.
   
  Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion. We do provide a response area for providers to explain their view, if the review has comments.
   
  How to respond to an individual patient comment information at:
  *******************************************************************************
   
  We also encourage you to invite your patients to fill out a survey about you so that others have a clearer picture of your practice.   Please use the following link  where you can print cards to hand out to patients directing them to your review site.
   
  ***************************************************************
   
  Please Note:
  All reviews are initiated in the providers profile, they are attached to the provider not the locations. They will follow the provider to all their locations. Please update your location. 
   **************************************************************************;

  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. While we collect information that is in the public domain for licensed healthcare providers, many elect to manage their own profiles and update them with their current information. Because you are a practicing provider, and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades will continue to publish this information on your profile to our website. To claim your profile and update data, please refer to the link here: *******************************************************
   
  Respectfully,

  Healthgrades

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misrepresentation of my practice on their site which ultimately has one star reviews, though, the information for me is not correct. They do not have my practice location address correct (I haven't worked at that location since 2014) and my licensure (MSW listed is wrong). The review will impact my business as it as at the top of internet searches. I'd like the reviews removed, as well as my profile because it is falsely respresenting me and my private practice.

  

  Business Response

  Date: 12/05/2023

  Hello,

  Healthgrades obtains information from hundreds of public data sources. We apply data management best practices to surface the most trustworthy information to display on your Healthgrades profile. Healthgrades typically updates the data to your profile every few months, however the best information comes from you and your practice. If you keep your information current and accurate, we do not overwrite profile information with those data sources. Healthgrades offers the option to claim your provider profile on Healthgrades.com or contact our team to make updates on your behalf. 

  All reviews are initiated in the providers profile, they are attached to the experience of the consumer with provider, not the locations. They will follow the provider to all their locations. Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion. We do provide a response area for providers to explain their view, if the review has comments. 
  
  How to respond to an individual patient comment information at:
  *******************************************************************************
  
  We encourage you to invite your patients to fill out a review about you so that others have a clearer picture of your practice.  
  

  Please contact ***************************** for additional assistance with your profile information.

  Thank you,

  Healthgrades

• Initial Complaint

  Date:11/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having an issue with Healthgrades in posting reviews. I have reached out to them in the past about this problem but they keep on saying that they're really busy which to me is no excuse. I keep on checking and then I get an error message that this page is not working. This is unacceptable as they are supposed to be there for you to write a review about a doctor. This has happened to me on at least three or four other occasions and now I have since written another two or three reviews and cannot seem to get them to answer me either through their customer service email or their phone.

  

  Business Response

  Date: 12/05/2023

  Hello,

  Thank you for contacting Healthgrades.

  Our team has reviewed all pending reviews and they will be posted to Healthgrades.com in 1-2 business days. Due to a high volume of reviews, the audit process can take 1 business week. 

  Please contact us for any additional assistance.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on Oct 27, I posted a review on Healthgrade. When I confirmed it, there was a clear message that said that the post could immediately be deleted or edited by logging into my account and making the change. This is NOT true. I want my review to be deleted immediately. I also used the form. The response to the form is basically that they MIGHT respond. My account is under the email address provided.

  

  Business Response

  Date: 11/03/2023

  Hello,

  Thank you for contacting Healthgrades. We have removed your reviews for ******************. The review is no longer appearing on the provider's profile.

  Thank you,

  Healthgrades

  

  Business Response

  Date: 11/03/2023

  Hello,

  Thank you for contacting Healthgrades. We have removed your reviews for ******************. The review is no longer appearing on the provider's profile.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************************

• Initial Complaint

  Date:10/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Healthgrades.com created a profile using my name and prior employer/place of practice and has a business model that elicited reviews of me as a provider specifically within the context of this employer/place of practice including wait times, scheduling ease and friendliness of staff employed by my employer/place of practice at that time. Healthgrades.com has not accurately updated changes to my employer/place of practice over time. I have recently claimed ownership of my profile on healthgrades.com to update my employer/place of practice to accurately reflect my current employer/place of practice. I have asked healthgrades.com to remove old negative reviews which were elicited under my old profile. Healthgrades.com Website makes no distinction between current reviews relevant to my current profile/place of practice and my old profile/place of practice. It presents these old reviews in a manner which is misleading as it appears they are of my performance in my current place of practice. I have pointed this out to Healthgrades.com making them aware that they are knowingly presenting reviews of my performance in the context of my old employer/place of practice in a manner that misleads visitors of my Profile on healthgrades.com to believe these reviews are reflective of my performance in the context of my current employer/place of practice. This not only misrepresents the views of the reviewed themselves but also of my current performance and of my current t employer/place of practice. They have reasonable options to remedy this by providing an archive of old profile listings with associated reviews or simply allowing old reviews to expire once there is a change of provider practice. They make no effort to do this or any other reasonable remedy and instead knowingly maintain the misrepresentative and fraudulent information which they profit from and to the disservice of the community (patients), providers and their employers/places of practice.

  

  Business Response

  Date: 10/26/2023

  Thank you for contacting Healthgrades. 

  Our current process doesn't remove reviews based on if a provider moves to a different practice. However, we appreciate the feedback and will discuss this internally with our team. We have investigated all reviews on your profile, and removed any reviews that are older than 5-years for relevant and recency reasons. If you have any further questions please contact **********************************. 

  Respectfully, 

  The Healthgrades Team

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20722095
  
  I am rejecting this response because:

  1. Healthgrades solicited reviews of me and my prior practice location and knowingly maintains these reviews on my current profile knowing they are not relevant to my current practice/employer/place of practice, are misleading to the public and damaging to the reputation of myself as well as to my practice/employer/place of practice and to my staff.
  2. Healthgrades induced me to claim my profile under false pretenses such as to verify the details of my profile and to manage my profile, however, refuses to allow me to manage my profile to remove reviews which I know to be inaccurate representations of my current profile including of my current practice/employer/practice location.  
  3. Healthgrades exposes me to risk by maintaining these misleading reviews on a profile they have induced me to claim and to manage. 
  3.  By inducing me to claim and to manage this profile and allowing reviews which I know to be inaccurate and misleading on my profile Healthgrades exposes me to risk from my employer/place of work being disparaged by my profile as well as from the patients who left these reviews as they are not pertinent to my existing profile  
  4.  I have a duty to an accurate representation of myself and my place of practice to the public and Healthgrades is interfering with my ability to perform this duty. 
  5. By inducing me to claim my profile and manage my profile to which healthgrades attracts patient to for the purpose of leaving reviews healthgrades exposes me to the risk of violating HIPAA as permitting reviews on a profile I manage could be misconstrued as confirming those leaving reviews on my profile are patients of mine and/or at my current place of practice, which is not information I am permitted to disclose to the public even if a patient chooses to submit a public review of me.  It would be one thing if a patient maintained a review of me on a  site managed by them and quite another on a profile managed by me as their healthcare provider.
  

  Please remove the one star reviews of my prior profile as previously requested or of all reviews submitted prior to my current profile update as mentioned in my original complaint or remove my profile from healthgrades in its entirety as I do not want to be associated with healthgrades nor with this misrepresentation of the reviews purportedly left my former patients nor the misrepresentation of my past and/or current employer(s)/ place(s) of practice  

  This is a matter I take very seriously and I am working with my current employer to address the matter locally and nationally.

  Sincerely,
  
  ***********************