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Business Profile

Natural Gas Companies

nTherm, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Complaints

Customer Complaints Summary

  • 198 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ntherm has contacted us multiple times. We continue to ask them to stop calling us but to no avail. This is harassment at this point.

    Business Response

    Date: 01/27/2025

    Hello. We regret to learn about your experience and want to help. What youve described doesnt align with our companies best practices and is being looked into. In the meantime, we have added the phone number youve provided to our companies do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. Please dont hesitate to reach out to our customer service team should you have any other concerns. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this resolves your concern. Thank you for providing your feedback. -**** *.

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company continually calls us harassing us to give them a duke energy bill i have repeatedly told them to stop calling and we are not interested in there services however despite may requests they continue to call and harass us and will not take a no for an answer this needs to stop

    Business Response

    Date: 01/09/2025

    Hello. We regret to hear about your experience and want to help. We have added the phone number youve provided to our do not call list.This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST if you have any other concerns. They rarely experience any hold times so you should be able to reach someone quickly and easily. They are available at ************. We hope this helps. Thank you for your feedback. -**** *.

  • Initial Complaint

    Date:01/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/8/2025. Called repeatedly. I answered one of the calls, said I needed to leave and to send me the information via email or mail. She went into the sales pitch anyway, at which point I told her I was no longer interested and hung up. She called back, being rude, and I told her to quit calling and to lose my number. Still received at least one more call that I ignored.

    Business Response

    Date: 01/09/2025

    Hello. We regret to hear about your experience and want to help. We have added the phone number youve provided to our do not call list.This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns, please reach out to our customer service team. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for your feedback.-**** *.

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, November 26th we received another call from NTherm from a ***** who was rude and insisted on talking to the Finance manager/treasurer. This has been continuing for the past 4 weeks and is very annoying to deal with the lack of courtesy and harassment on the phone line for our church.

    Business Response

    Date: 11/26/2024

    Hello. We regret to hear about your experience and want to help. What youve described doesnt align with our companies best practices and is being looked into. In the meantime, we have added the phone number youve provided to our companies do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST.They rarely experience any hold times so you should be able to reach someone quickly and easily. Our customer service team can be reached at ************.We hope this helps. Thank you for providing your feedback. -**** *.

  • Initial Complaint

    Date:11/15/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received three back to back phone calls and one voicemail from this company on November 12th, 2024 at 2:26 PM EST. ************ called again today (November 15th, 2024) at 2:08 PM EST and I answered with the intent to have my number removed from their call list. As soon as I said Hello, a woman went into a sales pitch about saving money on an account that I do not have. I told her I did not have an account and to please remove my number from their list. She said Yeah but and repeated her sales pitch. I repeated my previous statement and request and instead of doing as I asked, she started talking about how my phone number was on an account. Please remove my number from your call list. I do not have an account and I do not want this companys services. Teach your employees to not harass the people they call.

    Business Response

    Date: 11/15/2024

    Hello. We regret to hear about your experience and want to help. We have added the phone number youve provided to our companies do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns, please reach out to our customer service team. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for your feedback.-**** *.

    Customer Answer

    Date: 11/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ******

  • Initial Complaint

    Date:11/14/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company will not stop calling incessantly despite requesting them to stop. This is a business line and is disrupting our business.

    Customer Answer

    Date: 11/14/2024

    ****** ******

    Business Response

    Date: 11/14/2024

    Hello. We regret to hear about your experience and want to help. We have added the phone number youve provided, as well as the phone number listed on your website, to our companies do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They rarely experience any hold times so you should be able to reach someone quickly and easily. Our customer service team is available at ************. We hope this helps. Thank you for your feedback. -**** *.

  • Initial Complaint

    Date:11/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ntherm calls constantly, we have told them on numerous occasions we are not interested in their services and they still call us. Please put our number on the DO NOT CALL list for this business so they do not contact us again.

    Business Response

    Date: 11/12/2024

    Hello. We regret to hear about your experience and want to help. We have added the phone number youve provided, as well as the one listed on your website, to our companies do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST.They rarely experience any hold times so you should be able to reach someone quickly and easily. They are available at ************. We hope this helps.Thank you for your feedback. -**** *.

    Customer Answer

    Date: 11/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has repeatedly called me over and over again trying to get me to switch from our local gas/electric co-op. They promise better rates but all of their reviews say otherwise. They somehow got my direct line, and find a different vanity phone number to call me every month or so. Today as soon as they told me who was calling, I said "Please take me off your call list, again, we are not interested" and hung up. They proceeded to attempt to call me THREE times after that. I've blocked numerous numbers but they keep finding ways to call me. Horrible business.

    Business Response

    Date: 11/08/2024

    Hello. We regret to hear about your experience and want to help. We have added the phone number youve provided to our companies do not call list. This should eliminate the calls moving forward. Please allow ************************************************************************** phone number(s), please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They rarely experience any hold times so you should be able to reach someone quickly and easily. They can be reached at ************. We hope this helps. Thank you for your feedback. -**** *.

  • Initial Complaint

    Date:11/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Company keeps calling after being advised we are not interested in their services.Want placed on their do not call list

    Business Response

    Date: 11/05/2024

    Hello. We regret to hear about your experience and want to help. We have added the phone number youve provided to our companies do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns, please dont hesitate to reach out to our customer service team. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. Thank you for your feedback. -**** *.

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite being told we are not interested in their services, we receive rapid back to back phone calls from NTHERM from various people. It's interruptive and invasive.

    Business Response

    Date: 11/04/2024

    Hello. We regret to hear about your experience and want to help. We have added the phone number youve provided to our companies do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns, please reach out to our customer service team. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for your feedback. -**** *.

nTherm, LLC is NOT a BBB Accredited Business.

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