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Business Profile

Natural Gas Companies

nTherm, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Complaints

Customer Complaints Summary

  • 198 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite being told we are not interested in their services, we receive rapid back to back phone calls from NTHERM from various people. It's interruptive and invasive.

    Business Response

    Date: 11/04/2024

    Hello. We regret to hear about your experience and want to help. We have added the phone number youve provided to our companies do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns, please reach out to our customer service team. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for your feedback. -**** *.

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are not interested in the service of NTherm and even after multiple requests to be removed, the phone calls continue.

    Business Response

    Date: 10/23/2024

    Hello. We regret to hear about your experience and want to help. We have added the phone number you've provided to our companies do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for your feedback. -**** *.

    Customer Answer

    Date: 10/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Tri-state ******************

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ntherm consistently has harassed my office. I have received no less than five calls a day from this company. Their over the phone solicitation tactics are completely aggressive, and it takes time away from my actual job. Please place ************** on your no call list.

    Business Response

    Date: 10/18/2024

    Hello. We regret to hear about your experience and want to help. What youve described doesnt align with our companies best practices and is being looked into. In the meantime, we have added the phone number youve provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST should you have any other concerns. They can be reached at ************. We hope this resolves your concern. Thank you for providing your feedback. -**** *.

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ug 14 2024 I called Ntherm to have them cancel their service as I found out it is a variable rate when I wanted a fixed rate. Ntherm never cancelled the account and my next bill was ****** due to their rate being higher then the *********** rate.I am a disabled Veteran and didn't like the deceptive marketing on Ntherm's part nor did I like the fact they never cancelled the account.Upon request I can provide the *** Bill.Respectfully,******* *******

    Business Response

    Date: 09/17/2024

    Hello. Thank you for providing your feedback. We have ensured that both of your accounts have been cancelled. If you have any other concerns, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They rarely experience any hold times so you should be able to reach someone quickly and easily. They are available at ************. Thank you. -**** *.

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constantly calling and harassing us. We rent office space and cannot use their services. We wish to be left alone and not have a voicemail left in our main reception every day demanding we call them.

    Business Response

    Date: 08/29/2024

    Hello. We regret to hear about your situation and want to help. We have added the phone number youve provided to our do not call list.This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any other assistance, please reach out to our customer service team. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST (tomorrow, August 30th, is a rare exception where they will only be available until 1:30). They can be reached at ************. We hope this resolves your concern. Thank you for providing your feedback. -************

    Customer Answer

    Date: 09/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have requested that NTHERM remove us from their call list, but their rude and aggressive salespeople have ignored this. We have received two calls today, and we would like NTHERM to cease contact with us.

    Business Response

    Date: 08/29/2024

    Hello. We regret to hear about your experience and want to help. What youve described doesnt align with our companies best practices and is being looked into. In the meantime, we have added the phone number youve provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any other assistance, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST.They can be reached at ************. They rarely experience any hold times so you should be able to reach someone quickly and easily. We hope this helps.Thank you for your feedback. -************

  • Initial Complaint

    Date:08/27/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people continue to call despite being asked not to. If you don't answer they will hang up and call again. When you finally answer, they are very rude.

    Business Response

    Date: 08/29/2024

    Hello. We regret to hear about your experience and want to help. What youve described doesnt align with our companies best practices and is being looked into. In the meantime, we have added the phone number youve provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any other assistance, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************ with little to no hold time. We hope this helps. Thank you for your feedback. -************

  • Initial Complaint

    Date:08/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I answer a general line of a social enterprise associated with a non-profit in **********. We have received multiple calls from Ntherm in the past week. The last call I received was from ***** at extention 7116 demanding to be transferred to the person who handles the energy bill. His demeanor was that of a questionable collections agent. It seems as though Ntherm's tactic is to bully potential clients into services. We are definitely not interested in doing business with this company. Please remove our phone number from your list.

    Business Response

    Date: 08/27/2024

    Hello. We regret to hear about your experience and want to help. What youve described doesnt align with our companies best practices and is being looked into. In the meantime, we have added the phone number youve provided to our do not call list. This should eliminate the calls moving forward. Please allow ******************************************************************************** any other concerns, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps.Thank you for your feedback. -************

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NTherm was told multiple times to STOP calling us and our Legal Counsel has told them as well and they keep harassing us w/multiple calls from different phone numbers. We are a business and do not want any calls from this harassing company.

    Business Response

    Date: 08/23/2024

    Hello. We regret to hear about your experience and want to help. What youve described doesnt align with our companies best practices and is being looked into. In the meantime, we have added the phone number youve provided to our companies do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any other assistance, please reach out to our customer service team.Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They rarely experience any hold times so you should be able to reach someone quickly and easily. Our customer service team is available at ************. We hope this helps. Thank you for your feedback. -************

    Customer Answer

    Date: 08/26/2024

     
    Complaint: 22179467

    I am rejecting this response because:

     

    See attached letter

    Sincerely,

    ***********************

    Business Response

    Date: 08/27/2024

    Hi again. We just noticed the attachment youve included. As a result, we have located a total of 12 phone numbers youre responsible for.We have added these phone numbers to our do not call list. This should eliminate the calls moving forward. Please allow **************************************************************************************************** have any other concern, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this resolves your concern. Thank you for your feedback. -************

    Customer Answer

    Date: 08/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We keep receiving phone calls from NTherm. We do not want to do business with them and I told her to stop calling. I hung up and she immediately called back. Please remove my number from their list,************ and ************ Thank you.***** and ********************* Owners

    Business Response

    Date: 08/19/2024

    Hi. We regret to hear about your experience and want to help. We have added both phone numbers youve provided to our do not call list.This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any further assistance, please reach out to our customer service team. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST.They can be reached at ************. We hope this helps. Thank you for your feedback. -************

    Customer Answer

    Date: 09/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******************************* Preferred Automotive Specialists, ****

nTherm, LLC is NOT a BBB Accredited Business.

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