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Business Profile

Natural Gas Companies

nTherm, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Reviews

Customer Review Ratings

2.16

Average of 183 Customer Reviews

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Review Details

  • Jennifer W

    Date: 08/31/2023

    Jennifer W

    Date: 08/31/2023

    Extremely rude and obnoxious. The woman has called our office 4 times in a 5 minute span - will not listen to what we have to say. Continued to talk over me.

    nTherm, LLC

    Date: 09/01/2023

    Hello. We are sorry to hear about your experience and want to help. What you've described doesn't align with our companies' best practices. We have added the phone number associated with you email address to our internal do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any further assistance, please don't hesitate to reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************ or via email at ******************************************* We hope this helps enough to have you reconsider your rating of us. Thank you for your feedback. -************

  • Natasha H

    Date: 08/27/2023

    Natasha H

    Date: 08/27/2023

    Very great work environment. Love the people. Very nice company.

    nTherm, LLC

    Date: 09/06/2023

    Hello. Thank you for making the time to review us! We appreciate your feedback. -************

  • Irineo V

    Date: 08/26/2023

    Irineo V

    Date: 08/26/2023

    Love the job great work environment very friendly people Great pay

    nTherm, LLC

    Date: 09/06/2023

    Hello. Thank you for reviewing us! We appreciate the feedback. -************

  • Luis S

    Date: 08/24/2023

    Luis S

    Date: 08/24/2023

    This is a great company very friendly and great pay

    nTherm, LLC

    Date: 08/25/2023

    Hello. Thank you for reviewing us! We appreciate the support. -************

  • Brandy A

    Date: 08/24/2023

    Brandy A

    Date: 08/24/2023

    **** at extension **** called to ask for someone that takes care of billing. I said they were not in. She was insistent and RUDE. I took her name and number for the correct person and then she LIED and said we called her. Considering I was the ONLY PERSON here at the office at the time she said someone called (2 min ago). I told her then that we can disregard this phone call (i already knew this sounded like such a scammy company by not giving the name of the business and super low details on to why they were calling). She proceeded to tell me that "no we can't disregard this phone call" She then tried to call back.Love all these 5 star reviews. Clearly bots or people that work for them. Listen to all these 1 stars!

    nTherm, LLC

    Date: 08/25/2023

    Hello. What you've described doesn't align with our companies' best practices and is unacceptable. We are investigating internally and will take corrective action where necessary. In the meantime, we have added the phone number associated with your email address to our internal do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. Should you require any further assistance, please don't hesitate to reach out to our customer service team. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for your Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************ or via email at ******************************************* We would like to mention that we don't employ the use of bots or any type of automation software although we have been encouraging our employees to leave honest reviews. We hope this helps. Thank you for your feedback. -************

  • Brandi S

    Date: 08/23/2023

    Brandi S

    Date: 08/23/2023

    Someone cold called my office and spoke with a team member asking for management. They were told I could be reached by email, but my team member was told "I have already tried calling and leaving messages and I am going to just keep calling until I can get through". This is unacceptable and I called back this morning to say so. I had to get assertive to be put through to a manager, and she was very nice and promised to put us on the Do Not Call List. We will see if this is the case... But this company will definitely call a million times acting like they must speak to a manager/owner about "the account" that doesn't exist.

    nTherm, LLC

    Date: 08/24/2023

    Hello. We regret to see what you've experienced and want to help. What you've described doesn't align with our companies' best practices. As such we are investigating internally and will take corrective actions where necessary. In the meantime, we have located the phone number associated with your email address and added it to our internal do not call list. This should eliminate the calls moving forward. Please allow ************************************************************************************* have any additional phone numbers we may be marketing to, please don't hesitate to reach out to our customer service team. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************

  • Andrea N

    Date: 08/20/2023

    Andrea N

    Date: 08/20/2023

    Great company I love working here. I would recommend this company to whomever is interested in starting a new career.

    nTherm, LLC

    Date: 08/22/2023

    Hello. Thank you for reviewing us! We appreciate the feedback. -************

  • Helen O

    Date: 08/16/2023

    Helen O

    Date: 08/16/2023

    ****** from this company called my office yesterday and demanded that my office manager break into a client meeting because there is an overdue invoice. I have never heard of this company until now and do not ever plan on doing business with them. I feel verbally threatened by this person and if he calls again, I will be calling the local police authorities and filing a police complaint against him for verbal abuse.

    nTherm, LLC

    Date: 08/18/2023

    Hello. We are sorry to hear about your experience and want to help. What youve described doesnt align with our companies best practices and is unacceptable. We are investigating internally and will take corrective actions where necessary. In the meantime, we have located your phone number and placed it on our internal do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. Should you have any additional phone numbers we may be marketing to, or have any other concern, please dont hesitate to reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30.They rarely experience any hold times so you should be able to reach someone quickly and easily. They are available at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback as we are always looking for ways to improve. -************

    nTherm, LLC

    Date: 08/18/2023

    Hello. We are sorry to hear about your experience and want to help. What youve described doesnt align with our companies best practices and is unacceptable. We are investigating internally and will take corrective actions where necessary. In the meantime, we have located your phone number and placed it on our internal do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. Should you have any additional phone numbers we may be marketing to, or have any other concern, please dont hesitate to reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30.They rarely experience any hold times so you should be able to reach someone quickly and easily. They are available at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback as we are always looking for ways to improve. -************

  • Amber C

    Date: 08/12/2023

    Amber C

    Date: 08/12/2023

    This is a great company that has great, hard working employees.

    nTherm, LLC

    Date: 08/15/2023

    Hello. Thank you for reviewing us! We appreciate you. -************

  • Joseph B

    Date: 08/10/2023

    Joseph B

    Date: 08/10/2023

    Horribly obnoxious people, I've asked them to stop calling my place of work at least 5 times and they keep showing up. Ntherm are swindlers pedaling garbage that you have to **** at math to fall for, never a chance these idiots would get a dollar out of me but their scummy business tactics waste my time at work constantly. Slightly upset that 1 is the lowest the star system goes.

    nTherm, LLC

    Date: 08/11/2023

    Hello. We are sorry to see you feel this way and want to help rectify this for you. We don't bill any of our customers so we aren't fully aware of what your concern is but it definitely sounds like you should be placed on our internal do not call list. This should eliminate any further calls moving forward.Unfortunately, BBB.org doesn't provide us with your phone number so we need you to help us help you. Will you please reach out to our customer service team and request to be added to our internal do not call list? Please also let them know that you left us a review online so that they can investigate any concerns you may have. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They are available at ************ or via email at ******************************************* We hope this helps.Thank you for your feedback. -************

nTherm, LLC is NOT a BBB Accredited Business.

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