Business Profile
Natural Gas Companies
nTherm, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Natural Gas Companies.
Reviews
Customer Review Ratings
2.16/5 stars
Average of 183 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCindy W
Date: 02/06/2023
1 starCindy W
Date: 02/06/2023
This company has called my place of employment several dozen times in the past couple months and have asked to speak to everyone from the owner, director of finance, person who pays bills, person who handles ******** *** account, blah blah blah. I have expressed several dozen times I am not interested in switching suppliers due to multiple reviews. I hang up, they call back sometimes up to 4 times in a row. Today I threatened to fill a police report for harassment and slammed phone down. Hopefully that will be last time hearing from this company and all of it's rude workers.nTherm, LLC
Date: 03/14/2023
Hello. We are sorry to hear what you're experiencing and want to help. It sounds like your phone number(s) may have some how become duplicated in our system. This is a relatively easy fix. We believe we have found your 800 phone number ending in ****. We have added that number to our internal do not call list. If this doesn't solve your problem will you please give us a call or send us an email to request that we add you to our internal do not call list? This should eliminate the calls moving forward. We understand how frustrating receiving unwanted calls can be and hope this helps. We are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. We can be reached at ************ or via email at ******************************************* Thank you for your feedback. -************Review fromDale Patrick W.
Date: 01/30/2023
1 starDale Patrick W.
Date: 01/30/2023
i called to complain about thembeing my gas supplier and they said it had been authorized over the phone and there wasn"t anything they coulddo about it except give me a newer lower rate which would be more than half of what the current rate is that they are charging me. i NEVER authorize anything over the phone. i am still stuck with paying a gas bill that is almost 2 1/2 times higher than what it should be thur my cities aggrigation program which i think i was signed up for. i cancelled them.nTherm, LLC
Date: 03/14/2023
Hello. We are sorry to hear you had some trouble with our enrollment and rates. Before we're able to service any utility accounts we require the customer go through a third party verification (TPV) call. This is done by three way calling a third party verification service. Then a computer ask the customer a series of questions. These questions confirm their consent to enroll and that they are an authorized party. Based on your claim it sounds like there may have been someone else that authorized us to service your account. Will you please give us a call or send us an email? We are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. We can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************Review fromKatherine P
Date: 01/23/2023
1 starKatherine P
Date: 01/23/2023
They will not stop calling my place of employment. I know they're not affiliated with our current gas provider even though they imply they are. The salespeople are blunt and pushy. Incredibly obnoxious!nTherm, LLC
Date: 03/16/2023
Hello. We are sorry to hear you're experiencing this issue and want to help. It sounds like your phone number(s) may have become duplicated in our system. There is an easy fix for this. Will you please call or email us and request that we add you to our internal do not call list? This should eliminate any calls moving forward. We are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. You can reach our customer service team at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************nTherm, LLC
Date: 03/16/2023
Hello. We are sorry to hear you're experiencing this issue and want to help. It sounds like your phone number(s) may have become duplicated in our system. There is an easy fix for this. Will you please call or email us and request that we add you to our internal do not call list? This should eliminate any calls moving forward. We are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. You can reach our customer service team at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************nTherm, LLC
Date: 03/16/2023
Hello. We are sorry to hear you're experiencing this issue and want to help. It sounds like your phone number(s) may have become duplicated in our system. There is an easy fix for this. Will you please call or email us and request that we add you to our internal do not call list? This should eliminate any calls moving forward. We are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. You can reach our customer service team at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************Review fromElissa H
Date: 12/30/2022
1 starElissa H
Date: 12/30/2022
An extremely rude and pushy salesperson called acting as if she was already our provider for natural gas. Luckily I knew better and sent her on her way. If this is how the company is training their sales team, theyre very unethical and not trustworthy. Buyer beware.nTherm, LLC
Date: 03/16/2023
Hello. We are sad to hear about your experience with our company and want to help. What you've described doesn't align with our training or goals. Will you please give us a call or send us an email to get placed on our do not call list? This should eliminate any calls moving forward. We are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30 at ************. You can also reach us at ******************************************* If you let our customer service team know about your experience we may be able to retrain the representative. We hope this helps and thank you for your feedback. -************Review fromDavid W
Date: 12/24/2022
1 starDavid W
Date: 12/24/2022
I signed up for what was supposed to be a non-promotional variable rate for natural gas in ****. The reasonable, market rate lasted for only one month. Unfortunately, I didn't check the rate after the first month until a large bill caught my attention. I then discovered that after the first month, Ntherm had been charging me a variable rate that was almost double the market rate although they continue to advertise a reasonable variable rate to lure in new customers. I complained to Ntherm but to no avail, so I discontinued service with them.This is an unscrupulous firm, avoid doing business with them. I would have given them a no star rating if that were possible. I've also filed a complaint with the ******************************** which I hope but rather doubt will cause them to clean up their act in ****.nTherm, LLC
Date: 03/16/2023
Hello. We are sorry to hear about your experience with us and want to help. If there is anything we can do to improve your customer experience please don't hesitate to let us know. If you'd like we can place you on our internal do not call list. We are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30. You can reach us at ************ or via email at ******************************************* We apologize it took us this long to respond to you. We appreciate your feedback. -************Review fromMarc W
Date: 12/24/2022
1 starMarc W
Date: 12/24/2022
Agree with other reviews. Ignored 3 calls in a row from them. Finally answered the fourth one, and they were very pushy asking me to check my energy bill. I asked them to mail information to me to look over. After hanging up, they called back again and my wife answered and they were very pushy with her as well.nTherm, LLC
Date: 03/16/2023
Hello. We are sorry to hear about your experience with us and want to help. What you have described doesn't align with our employee training or goals. If we can improve your customer experience, in any way, please let us know. We can place you on our internal do not call list if you would like. This should eliminate any further calls. We are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30. You can reach us at ************ or via email at ******************************************* We hope this helps and appreciate your feedback. -************Review fromAndy S
Date: 12/16/2022
1 starAndy S
Date: 12/16/2022
Very pushy sales rep, unwanted/unsolicited phone call. Not a reputable businessnTherm, LLC
Date: 03/14/2023
Hello. We are sorry to hear you're experiencing this issue and want to help. We understand how frustrating receiving unwanted calls can be. Will you please reach out to our customer service team and request to be added to our internal do not call list? This should eliminate the calls moving forward. You can reach us at ************ or via email at ******************************************* We are here for your Mon-Thur 8:30-5:00 and Fri 9:00-4:30. We hope this helps. Thank you for your feedback. -************Review fromElaine D
Date: 12/14/2022
1 starElaine D
Date: 12/14/2022
Negative One stars from me. I have not picked up, but their reps use the same relentless tactics described by others here. I blocked the 4 numbers that have called already today.nTherm, LLC
Date: 03/20/2023
Hello. We are sorry to hear you're receiving unwanted calls and want to help. Will you please reach out to us and request to be placed on our internal do not call list? This should eliminate any further calls from all five of our call centers. We are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30. We can be reached at ************ or via email at ******************************************* We hope this helps and thank you for your feedback. -************Review fromJanet C
Date: 12/01/2022
1 starJanet C
Date: 12/01/2022
A rude sales person from this company just phone our office 4 times within 15 minutes. Upon answering the phone all I heard was "Owner please". When I answered "excuse me" she then wanted the office manager in which I told her she was not available and then she asked for the manager. I then put her into the voice mail of the office manager. She then called back and demanded to talk to the president of the company. After her nasty behavior, he did opt to take the call and tell her not to call our establishment ever again and that he would not buy anything from her. He ended the call. She had the audacity to call again and the president took the call and hopefully made himself clear about her company's business practice being rude and aggressive. If you have to sell something this hard, you know it is a scam. They do not deserve one star.nTherm, LLC
Date: 03/20/2023
Hello. We are sorry to hear this happened and want to help. Your experience is not representative of our best practices. Will you please call our customer service team and request to speak with a manager? If you call in we may be able to identify the sales person responsible and take corrective action. This could prevent this situation from happening to any other potential customers. We would also be happy to add you to our internal do not call list at the same time. This should prevent any future calls from any of our five call centers. We are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. We can be reached at ************ or via email at ******************************************* We hope this helps and thank you for your feedback. -************Review fromHeather S
Date: 11/17/2022
1 starHeather S
Date: 11/17/2022
ZERO STARS! They will robodial you until you pick up. If you do not answer they leave just a person's name and number to call back. This is tremendously obnoxious, rude and disrespectful when you are at work and they call you 10 times in a row! I have told them we are not interested and have requested they remove us from their call list. I was told today by "*****" that they will only remove my number if I give them my husband's number and only after he calls them back. She then proceeded to hang up on me immediately. I see a Class Action suit against this company!!nTherm, LLC
Date: 03/20/2023
Hello. We are sorry to hear about your experience and want to help. What you have described doesn't fall in line with our best practices. Although we don't robodial, we do understand that receiving unwanted phone calls can be frustrating. Will you please give our customer service team a call and request to speak with a manager? If you call in we may be able to identify the rep you spoke with and take corrective actions. We would also be happy to add both your husband and yourself to our internal do not call list at the same time. This should eliminate any further calls from any of our call centers. We are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. We can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************
nTherm, LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.