Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  11 Sun Drive Evington, VA 24550

• 

  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

• 

  Hidden Falls / Yes Communities

  9 Pinetree Rd Lawrenceville, GA 30043

• 

  Hidden Falls / Yes Communities

  3291 Veterans Memorial Hwy Lithia Springs, GA 30122

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A community my family and I have been living in has been promising since the day we moved in they were going to make the necessary repairs to our home so we could live comfortably and in a good manner. We have a hole underneath our home they still hasn't been repaired, a broken sink pipe causing water damage and leaks and black mold in our home.

  

  Business Response

  Date: 09/13/2022

  After speaking with local management they stated that maintenance went out yesterday to repair and fix the issue.

• Initial Complaint

  Date:09/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in this community for 3 + years. I have watched complex managers come in and out, one for embezzling rent funds from the community. After they fired that woman, they hired their new apartment ***********************. ***** is a thief. She charged me $300 for mowing my yard. I have all rocks, no grass and maintain my own yard. When I questioned her, she refused to give any proof of yard work and said if I didn't pay it, I would be evicted. My lease has been auto-renewal for the whole time I have been here, but ****** stated that she wasn't renting anymore and put me on a month to month and charged me an extra $200 a month. Last month after a family emergency I let them know I'd be late on rent, and would cover any late fees as well. The day I turned in my rent, she sent me up for eviction court for non payment. She told me I HAD to pay the legal fees for this eviction she put on me when I have paid, and then when I made a verbal agreement, she decided to violate our verbal agreement and request the money NOW. Her words" you should have brought in the rent and attorney fees" How would I know about attorney fees when they weren't there until after I paid my rent? She stated " Late rent should be paid by money order, and not western union" She specifically removed the mailbox from the front office so that people couldn't pay by money order anymore, and said she would not be accepting money orders any longer. I paid it still after finally getting the number to the corporates office. I told her I was getting a lawyer, because she was *********'s me and my family. Weekly phone calls, telling my kids she was issuing fines for watering my plants, continuous home checks. I feel that she attack us because we are black, because she does not treat any other residents this way. My eviction paperwork also proved that she is charging an extra 100 dollars per month for my rent. After the complaint, Yes refused to renew my lease. This is PURE harassment. Legally

  

  Business Response

  Date: 09/07/2022

  We have spoken with local management and they have provided us with the following information and updates. Nahshon and ********************* were sent a non-renewal back in February and have been on month to month since then. They did get sent to eviction last month due to nonpayment. The residents had not paid by the 10th and was sent to eviction, residents did end up paying through western union on the 12th and as soon as we seen that we canceled the eviction. Resident was notified that they are still responsible for the legal fees. All fees are documented in the residents ledger, they are receiving a $100 month to month fee. They did receive a $350 mowing fee from the previous manager that I did collect, and it is on the ledger as well. I spoke to ******* regarding the mowing fee and sent him the pictures that the landscape company sent, this force mow was done before I started here at Mountain Gate.

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17920123
  
  I am rejecting this response because:

  The eviction was sent on the 12th. The legal documents state this. I have the documents still. ************** Attorney at Law, South Mointain Justice Court,direct quote, "7. As of 8/12/2022 the following amounts are due and owing:Rent of *******; late fees of  ($25.00 + (5 Days x $5.00)". Line 6 says we had until the 11th, even though that's a lie,  and you defaulted on a verbal agreement, the eviction notice absolutely was not sent on 8/10/2022. The pictures of the yard show no difference. You did not send the before pictures that caused a $350 mowing of rocks. No notice was sent in February.  Also address the refusal to renew as retaliation.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/14/2022

  We have spoken with local management and they have informed us that Nahshon and ********************* were sent a non-renewal back in February and have been on month to month since then. They did get sent to eviction last month due to nonpayment. The residents had not paid by the 10th and was sent to eviction, residents did end up paying through western union on the 12th and as soon as we seen that we canceled the eviction. Resident was notified that they are still responsible for the legal fees. All fees are documented in the residents ledger, they are receiving a $100 month to month fee. They did receive a $350 mowing fee from the previous manager that I did collect, and it is on the ledger as well. I spoke to ******* regarding the mowing fee and sent him the pictures that the landscape company sent, this force mow was done before I started here at Mountain Gate.

  Customer Answer

  Date: 09/22/2022

   
  Complaint: 17920123
  
  I am rejecting this response because:
  She is still kicking us out in retaliation for seeking help. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/04/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Notice Of Termination for Nonpayment Of Rent notice taped to my front door on this September 2nd saying I have 5 days to pay rent or I'll be evicted. Rent isn't DUE until the 5th of each month. I'm on social security disability so I don't get my deposit until the 3rd of each month unless it falls on a weekend or holiday. I went to drop off the rent check and I talked to the lady there and she told me that corporate is forcing them to send out these notices. I seen a couple other people who also went down to the office who were miffed about this and I also seen notices taped to house after house up and down the trailer park here in Shorewood. I can upload proof upon request.

  

  Business Response

  Date: 09/07/2022

  Hello, Per YES policy, rent is due on the 1st of the month and a 5-day notice for payment is delivered on the 2nd of the month. This is a collection policy and the residents still have a grace ****** until the 5th as on the 6th a late fee will apply.

  Customer Answer

  Date: 09/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a very serious problem with the smell of the water. It has a very strong rotten egg smell that is causing me to gag every time I use the water. I have lived here for 11 or twelve years and it has never smelled this bad. I feel there is a negligence in the water treatment process and needs to be addressed as soon as possible. They have also raised my lot rent about 50 dollars and I feel that I shouldn't have to pay that for stinky water.

  

  Business Response

  Date: 09/14/2022

  After speaking with the office they informed us that the water was checked by EAP and everything looked good and there are no issues. Also he received a site rent increase back in March which is the yearly rental increase that every resident receives. Also the amount was not $50 but was $28 so they are not sure where the resident is getting that amount. 

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive paid my rent on time every month ever since my divorce in 2016. My lot rent has been ****** each month for the past few months. Without an ample time of notice in writing ( thirty days or more) my rent went to 573.and change. Thats ****** difference I would like for this issue to be corrected as it was. Ive been here since 2010, I own my trailer. Im on SSI and cant afford to just get up and go at almost 59 years old. Thank you

  

  Business Response

  Date: 09/07/2022

  Hi, There was a letter on 6/16/22 sent to ******** notifying her of her rent increase and renewal opportunity. she did not renew, the monthly was applied. I checked in her file, there aren't any pets mentioned. ******** received a pet finding fee because she continuously keeps her dog on a tie out in her yard which is prohibited per community guidelines. ******** was appropriately charged the pet finding fee along with the $10.00 pet fee. One pet fee was added to her account because we were only aware of one, she has stated in her statement that that she has more than one. We have never charged for sheds and until the community is notified by upper management there will not be a charge for sheds. Thank you

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17812763
  
  I am rejecting this response because:I did not receive any notice of change in my monthly payment, and as to regard of the renting me my own shed for ***** a month yes that is true cause ***** the manager asked me for proof that I own my shed so I got out my original paperwork and read it to her. She was satisfied at that point. She even sent a email out about sheds being rented. And their was another lie told, about me keeping my dog tied out all day. ***** hired a security guy for the Park, I saw a guy urinating in the middle of the street on his work truck. So I security came and seen I had a tie out on my deck. Hes never seen my dog on it cause it doesnt get used she dont like it. I ended up paying 633.10 out of 841.00 from my SSI check. I dont know what the purpose of them wanting to take from people the way that they do. Its a sorry place to live but I have no choice for a little while longer. Its nasty, drug infested and management stays in her office with her door shut when shes there, no better then some of the other ones weve had. If she would have came to my house and seen for herself that there was no dog trail or tearing up the yard then she wouldnt have to carry a lie she was told.Just like the time when they told my son he couldnt drop off my rent check after he had been doing it for a year. They mailed it back to me and charged me a late fee just to get a few more dollars. A Billion ************** stooping so low.. or is it the Manager? 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 18,2022 and the amount *******. I had a water leak below the meter and was told by the property manager at the time that it was my responsibility to get it fixed that property manager ended up quiting the next day. I called 3 plumbers and each one that came out told me that it was not my responsibility to pay for the repair because it was on the properties side of the meter. the property manager refused to pay for it so it came out of my pocket. I have tried to contact the new property manager and have been ignored numerous times. I am reaching out to try to get this resolved.

  

  Business Response

  Date: 08/31/2022

  We spoke with local management regarding this complaint. Management spoke to **** last month when he first put in a ticket regarding getting reimbursed. They received the invoice from him and the back story. There was nothing in writing or any notes with the previous community manager stating that if he paid for it, or that it would get reimbursed. Management called him to let him know that they would not be reimbursing him by what was discussed with ********************

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17798693
  
  I am rejecting this response because: no one ever contacted me and the person that was in charge there quit the same day so i couldnt get anything in writing. This is another way for them to cheat anyone out of payments. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes community in *********. ***************** has been without water going on 3 days now. The management says they were fixing a main broken pipe and that the water would be on yesterday. We were without water until 10:30pm last night when the water came on briefly for a few minutes and got shut back off. Woke up this morning with no water at all. It has been 3 days since anyone has been able to cook or do dishes or laundry much less take a shower. This is ridiculous. When will the water be back on?

  

  Business Response

  Date: 08/31/2022

  We have spoken with local management at Meadow ****. Meadow **** had a 6 inch water main break and the plumber came out to repair it Friday 8/26. Water was off from 9 am to 9 pm. Sometime after the water was turned back on, the pipe burst again. The plumber came back out 8/27 to repair the break. Water was off from 9:30 am to 10 pm. Sometime after the water was turned back on, the pipe burst again. The plumber came back out 8/28 to repair the main again, and water was off from 9 am to 6 pm. The water was turned back on each night and notices were sent out to Meadow **** residents. The water has not been turned off since it was turned back on Sunday 8/28. If the resident has further concerns or questions they would like addressed they are more than welcome to call management at their community office as there is an open line of communication.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into ****** **** community to apply for and rent a home. Husband and I were told it would be easier and cheaper to buy due to not having the best credit. The salesman there, Cory was very helpful at first and made it seem like a breeze. He gave us 2 different home options and we chose the option that would fit our budget(2007 home) . He submitted everything the next day for 5% down to the mortgage company and at first we were denied. We resubmitted everything again for 10% instead and we’re almost instantly approved. Spoke with Cory again the same day we were approved and asked how long did we have to come up with our almost 5k down payment. When I spoke to him on 8/15 he said we would need to pay the down payment no later than 8/25 and asked when we could provide a partial payment. I brought a $1,000 deposit to hold the home in to him on 8/19 and he agreed to us paying the rest on 8/25. On 8/23 I spoke to him an hour before the office closed to find out that a seller had purchased the home we were buying. He gave no warning that this might happen nor did he cal to let me know that this has happened. I had to call him to find this out. He then proceeds to offer us a 1997 home for nearly the same purchase price that suddenly became available “yesterday”. Mind you we had signed and was told everything was submitted but the closing docs which we were told we had 2 days to complete. His response when we asked how could this happen, “My company makes more money on a cash deal than a financed deal. I had to keep food on the table for my family just like you do for yours.” Nice to know a company like this fosters this mentality and screws over hardworking families like this in this economy. Our kids were so happy to have a place to call home finally and that is all gone now. Will definitely be taking legal action against this company and leaving this review wherever I can do no one ever falls victim to these scammers again.

  

  Business Response

  Date: 08/30/2022

  Regional Management has updated us with the response below.

   

  Good afternoon,
  
  I sent the following response to this prospect after speaking with our SLA…
  Good afternoon, we strive to accommodate every potential resident that we can. I am sorry to hear you feel the way you do however it is not our general practice to remove a home from the market in anticipation on a potential prospect returning with down payment at a later date. In this particular case, the full down payment was never provided and the sales agent never said he would remove the home from the market. We sell and lease homes everyday and we have a high volume of prospects. Our sales agent did offer other homes in your available price range. We wish you well in your continued home search.

  Customer Answer

  Date: 08/30/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I understand a listing cannot be removed from the market until full down payment is received. That is not the reason for my complaint. The complaint is in regards to poor business practice and false information being given from your sales agent. Transparency is something you expect being a first time buyer and that is not what was received. 
  
  Sincerely,
  
  
  
  ********* ********

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a house from this trailer park and ac was supposed to get fixed they told me it was under warranty for 60 day's they have not doing anything ************* mobile home park in ***********************

  

  Business Response

  Date: 08/24/2022

  We have spoken with local management and they provided us with the following update on how this matter was resolved. "I called and spoke to resident in regards of the yes service desk ticket. All pro was called to check out ac. All pro noticed that home needed 10in duck repair. When they came out to fix the ducking, they noticed that it was going to be more than the 10in ducking that they had originally quoted me, it was going to be now 10ft of duck repair that was going to be needed. All pro does not do more than 10 in duck repair. I called another vendor, and he came out today to look at it and said that he can start the job tomorrow to repair the ducking. ***** assisted me in doing a manual check for the overage balance. I called the resident and gave him all the updated information and he was happy."

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave my intentions of rental assistance through the iowa housing athority to ***************************** office manager for yes communities. She agreed and we called the housing athority together. Due to an email address change for yes comminities manager i had to wait several days and was instructed to use a different email address to complete the application at which time i made several calls to make sure everything was submitted and they just needed the information from the office manager.On saturday August 20, 2022, ***** called me to inform me that the yes communities regional manager refuses to allow me to get rental assistance until my past due balance is paid in full with all the late fees and they refuse to submit the paperwork for them to be paid by the iowa housing and finance athority. **** housing athority requirements include to remove all late fees and intrest from the ******* account and the payments process in approximately 30 to 45 days. I was threatened with an eviction that would go on my record and asked "when can you be out?" We have been purchasing our home in the park for 4 years worth of payments. I was diagnosed with an uncurable cancer and my husband has to have surgery on his eyes to prevent complete blindness and our finaces are complicated. I went to the office several times to seek a resoulution and the manager has decided to take my home instead of completing the paperwork. We have 6 years before our home is paid off and I believe yes communities is trying to steal my home by threatening the eviction process and being able to keep all the money I have already invested.

  

  Business Response

  Date: 08/23/2022

  After speaking with local management they informed us on how this matter is being addressed:

  
  1. Community Manager and resident have spoken in-person, email, and phone conversations.

  
  2. Summary of resolution...after speaking with upper management, I offered several other programs to the resident; *************** local churches, United Way and/or friends and family.

  
  3.  She said that she is not going to be able to pay for August or September rent so I did let her know that further action would have to be taken unfortunately.
  
  I spent over 15 minutes on the phone listening to her and her situation. Resident said she has reached out to several other with organizations with no funding available other than **** Rental Assistance Program. I asked her what i can do to help her and she said that she understands my position and that there is nothing I can do at this time. She said that she has exhausted every option locally, stating that **** Rent Assistance was her last resort.

  Customer Answer

  Date: 08/23/2022

   
  Complaint: 17746808
  
  I am rejecting this response because: after 6 years of residency, and the fact when we talked in office i was told the paperwork for funding would be submitted. After several reachouts, i got a call saying it would be refused. I do have understanding that certain things are preventing her from accepting the agreement, but i spent time wasted and effort to get this done as quickly as possible and the delay in response is what has caused the most problems. Efforts could have been spent other places and things  i have exhausted all local help and everyone is referring me to the one place that has funding. 
  
  Sincerely,
  
  *****************