Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
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  Yes! Communities

  426 Apache Trl Mulberry, FL 33860-3406

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  Yes! Communities

  489 Starratt Rd Ste 111 Jacksonville, FL 32218-6715

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  Yes! Communities - Antelope Ridge

  4001 Gray Fox Hts Colorado Springs, CO 80922-2729

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  Fountain Springs

  1410 S 9th St Kalamazoo, MI 49009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ************** in June 2024 with my daughter and 1 dog. At the time the community was having numerous issues staffing. I was never told I needed to pay a pet deposit for an ***. I am still currently living here and in March 2024 I logged in to pay my rent and noticed it was $320 more than usual. The office staff informed me that I was being charged a deposit and monthly fee for my dog that Ive had for 3 years. My daughter is also currently pending disability approval with the state so I went to the office to provide her *** letter for the dog from her doctor written 4/2024. I was told they only use a third party for approval and that I had to pay the full amount or theyd file an eviction but that the money would be returned upon his approval. I paid the full amount and the third party approved the reasonable accommodation for the dog the following month. I am now being told that they will not return the deposit or pet fee. Im constantly being given the wrong information and my rent keeps going up. Please help.

  

  Business Response

  Date: 04/14/2025

  After speaking with management, we were informed that we reached out to Ms. ******* multiple times prior to today regarding her concern. She stated she needed time to get back with us. When it was discovered Ms. ******* had a pet, she was informed of the fees associated. She stated she was approved for *** animal in April of 2024. We requested her to provide any documentation regarding because YES had not received anything. To have the initial $250 nonregistration pet fee and monthly fee waived, she agreed to bring prior documentation demonstrating this was an *** dog. She has since been approved through our third-party vendor-OurPetPolicy. Once Yes received the *** approval, the monthly pet fee was waived. We have been waiting for any prior documentation of *** approval to waive the non-registration fees. We have reached Ms. ******* today. She forwarded the letter from 2024 she provided for *** approval. The corresponding fees will be waived/credited. We consider this matter resolved at this time.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although the information theyve provided was not an accurate recount of the original situation, the funds were returned and we are moving forward. Thank you. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is an on going issue with the park management they have locked my account two months in a row now to where I cant pay my rent first month it was locked bc my gf an roommate were not on the lease this month it is locked due to they want to continue to give my issues the past two weeks I believe about two animals in my residence that one is a certified emotional support dog an the other is a service dog got them a letter from my doctor that they decided don't give them enough of my medical info an now as of 4/ 2 a three day notice to pay rent or move after they knowingly locked my account

  

  Business Response

  Date: 04/03/2025

  After speaking with management, we were informed that the resident was advised we've received the request for Fair housing accommodations, it is still currently under review and the stop pay has been removed from the account. Resident also informed that in the event the request is denied, and animal is not removed from home they will be placed back on stop pay until the violation is corrected. We consider this matter resolved at this time.

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to file an appeal for a wrongful eviction based on someone who never lived here. A theft occurred at the ******************** in November and based on the vague description of the thief in the video they arrested someone that visited our house a few times. None of that involves us yet I was given an eviction notice today. I've lived in this house for 23+ years. Been a loyal patron to the community and yet I'm being treated like I've done something wrong. I'm a 63 year old disabled woman who needs constant help from family members to do anything. We were given letters twice earlier this year to confirm the occupants of the house. Myself, my son and my granddaughter who take care of my needs as in-home nurses have never done anything remotely criminal. We live a quiet life and despite confirming everyone is accepted here, this eviction happens. My granddaughter is 5 months pregnant and in college. She can't be having this kind of stress put on the baby. My son quit his job and moved back into the state to take care of me after I was hospitalized last year. We're all surviving here together.I live on SSI and foodstamps. I can't afford to pay the $323 legal fee on this month's new lot rent. Not even allowed to have $2,000 in my bank account ever. I need someone to get in touch with me to address this issue ASAP. Thank you.Hoosier Estates ***** ***** *******, ******* Lot #MV614

  

  Business Response

  Date: 04/08/2025

  After speaking with management, we were informed that we spoke with ***** *****. We explained she was being evicted because her son that was living with her broke into our maintenance shop January 13, 2025, and was caught on camera. The reason this took until recently to file the eviction was, we had to wait for the police to finish their investigation. The video was not clear enough to make out a face, but ******* daughter let the police know it was ******* son, and the police found one of the stolen items at a local **** shop. The prosecuting office has charged ******* son, ****** *******, with the crime and he is in jail waiting trail currently. We explained to her the community guidelines state she is responsible for her occupants and guests. We spoke with management about this issue prior to filing the eviction. We did let her know that she does have some time to find a buyer for her home and to find herself a new place as we have to wait for the court date and the ruling from the judge. We consider this matter resolved at this time.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23150359
  
  I am rejecting this response because:
  
  1: ****** ******* is not ***** ******* son. He is an ex-boyfriend of ******* daughter. Only 3 people are registered to be at this property and that was verified in during the occupancy paper. ***** *****, *********** ******, ****** *******. No one else lives at this property and haven't for several decades.
  2: ******* daughter did not file any statement saying ****** ******* was the perpetrator. Police have not spoken with her at any period for this baseless accusation.
  3: Lebanon does not have a local **** shop. The only **** shop in ******* closed over a decade ago. The closest **** shop from here is 20 miles away in *************
  
  There is a clear lack of effort on managements part to understand the situation. Please confirm the above information and speak with local management to resolve this matter. I still fully expect the eviction to be dropped and refunded the $323 for the legal fees on this matter. There has been no wrong-doing of any kind here. It is all speculation on local management's behalf.
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 04/21/2025

  After speaking with management, we were informed that ****** ********* address listed on his arresting paperwork has ***** ******* address as his current address. His sister ********* ********** gave a report to the police department letting them know ****** had taken the items he stole to the **** shop. The officer we spoke with on the case is Detective ******. He said he had called around to **** shops until he found our backpack leaf blower. We were not given the information on which exact **** shop it was. According to the list of people ***** said should be in her home, ****** *******, has not been approved by *** to live there. We have sent multiple notices of compliance to ***** to get everyone approved but we haven't received anything back from her. We have attached a copy of the charges from My Case showing the ********************** address as his and when court is. I have also attached a screenshot from MV614 MA Summary page showing the approved occupants for that home and attached a screenshot of the conversation between my former SLA, ***** *****, and Lucuis's sister, ********* **********. I can also provide the Detective's number if needed. We consider this matter resolved at this time.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23150359
  
  I am rejecting this response because:
  
  Until last year ****** ******* was a minor and lived in this house the majority of her entire life as did *********** ****** before that. Both of them physically went to the office in person and got confirmation from the local management of their approval on both occassions after receiving the occupancy letter. *********** the first time and ****** the 2nd time. There is video footage and timestamps of them being there and doing the approval process in person on their phones in front of management themselves at that time. This is not something to even debate about.
  
  A police report does not confirm a persons address. Anyone can say they live anywhere by that logic. The theft and the case against ****** ******* has nothing to do with us three living here. I will continue to state there has been no wrong-doing by any of us and that this eviction needs to be removed and the administrations fees refunded for this.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in mid January in March I received a bill for $1371.00 my rent is only $1169.00 I was told to hold on to my rent until they found out why I was being charged $1371.00 after over a week they told me I was being billed for two months. The lady tried to force me to pay that plus a extra $100 for late fee and paper filing even after after admitting to being at fault to which I refused. Now I'm being told my charges are over $1500 for the month of April. Just for one month. That's way more than the two months charge. Claiming over $260 for water and sewage. How is this possible??? I have no leaky or running toilets I don't have laundry equipment or even use the dish washer at all. They are robbing me for no reason can someone please help.we are hardly even home to use water at all .$260 for one month is outrageous. Im not going to pay this high again.they keep saying it's way too high but I'm still being forced to pay it again it's even more for one month.

  

  Business Response

  Date: 04/04/2025

  After speaking with management, we were informed that We appreciate the opportunity to address your concerns and provide clarification. upon reviewing the account history we observed Jan, Feb billing where she had no charges for any utilities where services were applied to the account in March resulting in higher charges for the month of March, we charged late fees of $60 and administration fees $40.00 due to non-payment of rent and 3 days posting on the door. These fees are standard and applied to all resident that pay late; however, we assured her that if the oversite was on our part, we would remove the fees, after identifying the billing issues we promptly removed these charges. ***** billing and maintenance issues the ***** bill was higher due to the increase of water usage our Maintenace team inspected the unit and found a leaking fill valve in one of the restrooms this issue has been rectified by replacing the faulty valve. We apologize for the inconvenience this may have caused. We issued a credit of $176.00 on the sewer and we issued $61.23 credit on the water bill. We consider this matter resolved at this time.
  

  Customer Answer

  Date: 05/27/2025

  Once again my bill is $1540 nothing has changed in my home. I still have no laundry equipment or even use this dish washer. My bill last month was finally a normal bill of $1244 every month before that was almost $1400 except for when it was over $1500 and now my June bill is stating $1540. This is ridiculous. Nothing is being done and when I inquire about it the manager is very rude and disrespectful. She has even told me if I complain again they might ask me to move out my unit. Please direct me to where I need to go for help.

  

  Business Response

  Date: 06/02/2025

  After speaking with management, we were informed that Maintenance went to the home and found that the fill valve in the master bathroom was leaking , maintenance replaced it and also replaced the water meter that way we should have no more issues. We will get credits issued for the overage on June 1st 2025. We consider this matter resolved at this time.

• Initial Complaint

  Date:03/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The administrator of the *** community wants 8% commission to sell my mobile house and told me that only YES agents can sell it. I owned the mobile house. I have the right to assign an agent to help me with the transaction. Costumer Affairs should investigate this community for the abuse and over charging for the land rent. Its outrageous. We should file a group lawsuit.

  

  Business Response

  Date: 03/17/2025

  ****, please provide the community full name and site/lot number you live in. 

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I provided notice 90 days before that we were buying a home and would not be renewing our lease. 30 days before they reached out to confirm we purchased a home and to confirm our move out date. I moved out days before and turned my keys in at the end of day. I was not removed out of the system and was charged 1619 dollars for the next month. This is 400 more than our rent ever was! I reached out and was told theyd return the money with my security deposit but have to go through their process which is multiple weeks. I understand them holding my security deposit. But $1619 because they messed up?! This is causing us a turmoil as we just purchased a new home and funds are limited. The money needs to be refunded, Not Held and added when they feel like it. This is so unacceptable

  

  Business Response

  Date: 03/14/2025

  Brandon In order for us to look into you concern can you provide us with the community name and full address you used to reside at?

  Customer Answer

  Date: 03/18/2025

  Shawnee Community 

  ************************;

  Baroda MI 49101

  Lot: 147

  Property Manager: Brandon 

  Thank you for help, as this is causing stress and issues for us in our new home  

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My conflict with Yes! Communities boiled down into 3 central issues.(1) Property Damage: Unwillingness to repair property damage that's potentially hazardous to the health of the occupants. (2) Rent Dispute: Their admission in writing to not attempting to make contact with all contract signatories before raising rent and offering a lease renewal. (3) Extralegal Threats: Entanglement in Infinity Water Billing and a threat to terminate the lease based on hearsay, for which they have doubled down on. (1) On 1-28-24, I reported a leak to Yes! Communities. The leak occurred again on 4-11-24. Once more on 10-27-24. And 1-17-25. Each time it was reported, Yes! claims to have sent out a contractor and my concerns of mold from the year-long leak were never investigated by Yes! Today, 2-3-25, a contractor is replacing the roof but the interior damage remains and, while Yes! claims that it will be addressed, I have little confidence in their operating in good faith on this matter. It's taken A YEAR SO FAR.(2) Yes! claims, using in-house systems as proof, that they attempted to make contact with me during the period in which I would need to renew my lease and be notified of a legitimate rent increase. I received no such letter. My co-signer, **** *******, also received now letter. District ****** ******** admitted that no contact was attempted to make my cosigner aware of the issue. Given shocking admission to the flagrant disregard for my cosigner's inclusion in contractual matters, I'm not convince the letter was ever received in my mailbox. They are in violation of MCL 554.634.(3) On 1-6-25, I was contacted by the Yes! Community Manager with a threat to terminate my lease with a legal framework and based entirely on hearsay from a vendor who claims I was excessively vulgar. The email read "If I continue to be *told* this information we will be filing to terminate your lease..."Not once did management seek my side of the story or consult the recordings of the call.

  

  Business Response

  Date: 02/10/2025

  After speaking with management, we were informed that (1) Property Damage: Unwillingness to repair property damage that's potentially hazardous to the health of the occupants.
  Each and every time that the resident reported the leak the community staff did respond. Including determining that the issue which was reported at as a window leak, was in fact a roof leak. Once this was determined we sent out a vendor who resealed the roof. Upon it being reported each additional time the vendor returned and fixed it again. As of 1.24.25 we have approved a full roof replacement as well as all interior damage being repaired. The interior damage will be addressed as soon as the roof replacement is completed which is currently in progress and should be completed within days. (2) Rent Dispute: Their admission in writing to not attempting to make contact with all contract signatories before raising rent and offering a lease renewal. Per YES procedure, a lease renewal letter was mailed to the home being leased on 9.19.2024 for his lease that expired on 11.30.2024, which is 72 days in advance of the lease expiring. At no time was the staff advised that the second lease holder was not in fact living in the home, therefore no additional notifications were sent anywhere else. (3) Extralegal Threats: Entanglement in Infinity Water Billing and a threat to terminate the lease based on hearsay, for which they have doubled down on. On Jan 3 2025 we received an email from ****************************, who is the company that the community has retained to monitor water reads and bill the residents directly. The email is as follows:
  To Whom it may concern:
  On 12/16/24, a representative returned *** ******** voicemail asking for a payment plan for his two month past due balance. **************************** is a billing service for YES! Communities and ****************** Home Park where *** ******* resides.
  We do offer payment plans for up to date accounts where residents had a leak or a medical issue. We offer a 10 day hold for anyone with only one past due balance. We offer free automatic payments, an online portal which will allow you to view and pay your bill. We offer reminders for past due and potential shut off pending.
  *** ******* has access to all of this with his online account set up with an email address of ******************* He refuses auto pay and to set up to receive the 24 hour notice of pending shut off.
  We have answered multiple Better Business Bureau complaints from this resident, as well as hours of him reciting laws and his connections to lawyers, law enforcement and his repeated threats of recordings and disparaging remarks against our customer service representatives and field technicians. He has cursed out our staff and then feels slighted when we end the call due to his foul language. He told our employees they are an embarrassment. He demands that our staff answers misleading questions with a yes or no in order for him to catch us breaking the law. I do not feel that *** ******* is at all concerned with other citizens or residents of his community. We bill over 180 homes in this community. We currently have 38 residents including *** ******* who are delinquent on their December billing. Water is a monthly billing, that is due monthly with a clear due date printed on the billing. It also comes with a warning of company policies as well as an amount if you pay past your due date. I have included his most recent bill above for reference. The following paragraph is printed on each bill, each month.
  
  Access your account at ********************* using your account number and password. You can confirm payment receipt, review billing history or make a payment. You may also sign up for internet bill delivery or to request an email reminder should you inadvertently let your account become seriously delinquent. Please note: If payment is not received on or before ten days following the due date, your service is subject to immediate termination. If your payment is not received the day before your scheduled service termination date and a service call is required to terminate service or collect payment, additional fees will apply. These fees along with your outstanding balance must be paid in full before service can be restored. We're sorry, cash cannot be accepted by our field personnel. Please contact our ***************************** to set up a FREE automatic payment using your checking account number. **************** hours are 8:30 a.m. to 12:00 noon and 1:00 ****** 5:30 p.m. Monday - Thursday
  8:30 a.m. to 12:00 noon and 1:00 p.m. to 4:00 p.m. on Friday.
  *** ******* should have paid 12 bills during the year between his move in to the community on 12/11/23 thru 12/11/24.
  As of this writing, IBE has received 4 payments and 3 of those payments were only made after we were forced to shut off his service for non payment. I am sure you can see why he is not a good risk to offer a payment plan.
  I hope this information is helpful to you as well as *** ******* as he refuses to hear anything that is said or even referred to in writing that would help him to be able to pay his bill in a timely manner without additional late fees and shut off fees for non payment.
  Sincerely,
  *****************************
  Infinity Billing Enterprises
  Upon receiving this email, we reached out to the resident to let him know that if threatening language and/or action was used towards our staff or vendors, it could result in breach of his lease leading to the permissible legal action. We consider this matter resolved at this time.

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22892409
  
  I am rejecting this response because: (1) Until the interior is started, I am not convinced that Yes is acting in good faith and the matter remains unresolved. 
  
  (2) "I didn't know I needed to contact the cosignatory" is not good enough and, as far as I can tell, it's your responsibility. I'm not convinced any effort was properly made to contact us at all and I simply don't want to have to pay the price for your negligence. If you're willing to let a leak go for more than a year without actually fixing it, how can i trust that you did this properly, too? 
  "And at no point was staff advised" is not acceptable either. I made no secret of the fact that my father does not live me. It came up during my walk-through and signing of the lease. If that was not written down, that is 100% on your institution. Additionally, I have an email that I sent to management on 11/15/23 with my Dad's phone numbers and home address. So, the contention that you were not advised is simply false. This matter remains unresolved. 
  
  (3) This is a gross mischaracterization of the literal words that were used. "If I continue *TO BE TOLD THIS* information we *WILL BE FILING TO TERMINATE YOUR LEASE..." and the open hostility toward me is unacceptable. You did not say my use of language could breach the lease, you did not point to a rule I violated, you did not say you'd pursue permissible legal action. You, based on hearsay, have threaten my living situation, even knowing that i have preserved the conversation in question. Unacceptable. This matter remains unresolved. 

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the process of purchasing the mobile home from yes communities back in December 2023. We decided to rent it first, and then began the process of officially buying in March/April of 2024. We closed on the house in July 2024. They used the deposit that we put into the rental unit and we put in the rest of the money in to have a down payment of $15,000 for the mortgage, and took a loan out through 21st mortgage for the rest. The cost of the home was around $42,000. We understood that we would still have to pay lot rent and the trash fee, which together is $460.00 even. Since then, management has changed multiple times, and we have spent the last week trying to get in contact with them to remove a charge on our account for a "homeowners fee" and "personal property." They did remove the charge for December rent, and we paid it late on December 20th. The reason we paid late, and still paid for a late charge, was due to the fact that we stated then that we would not pay until the fee was taken off, like the current manager, April ******* had informed us that we were not to pay those charges. We have proof fromt the previous manager, who moved to a different location within the company, saying that the ONLY charges we will get after purchasing the home will be lot rent, at $450, and a trash fee, at $10, making the lot rent for each month $460. We have been trying to contact April ******* and the main office since Saturday of last week. No one has been at the actual office all week. She is now telling us that we do owe this $50 homeowner fee, and we also are supposed to pay a "personal property tax" as shown on the bill for January. The current bill history for December is also incorrect on our statement, as the current manager removed the homeowner's fee and we only paid an additional late fee, and some other fee. Currently, the company is under lawsuit for wrongful eviction as of Sept 2024, and price-fixing Sept 2023.

  

  Business Response

  Date: 02/04/2025

  After speaking with management, we were informed that Mrs. ******** and Mr. *** came into the **************** and spoke with us on 1/20 regarding their account and I explained that since they purchased their home they were not responsible for the personal property taxes until the beginning of the next year (January 2025) and now going forward they were responsible for the $23.12 monthly personal property tax amount. Also, I discovered that when they purchased the home they had never signed the site lease and had them sign one on 12/16. The $50 month to month fee was credited back on their account in December (same month that it was applied) but the late fees will stay because rent was paid late. December, they paid on the 20th and January on the 24th. We consider this matter resolved at this time.

• Initial Complaint

  Date:01/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in the same yes community ******** for years(almost 5). I have not once paid lot rent outside of the month, yet every single month if we pay our lot rent past the 10th we are issued an eviction. This is ridiculous. Things happen and we are not rich! There is no reason to file a judgment on any person so many times, making it nearly impossible to get out of this place and into a real home where I own my land. My wife went through cancer while she was pregnant and I still scrapped by and did everything I possibly could to ensure my lot rent never once went out of the month....regardless of this they still continue to file their judgements. We're paying nearly $700 a month for this tiny plot of land! It's already insane to pay that much, though I'm sure your major shareholders are loving every bit of it. You're greed is disgusting. It's like they want to get people in who can barely afford to live here, continue to file their evictions every single month hoping to catch you in a bad moment, know if they did you wouldn't have the money or resources to sell your home in time, pay off the repossessed home, fix it up for as little as possible, then resell for double the value...meanwhile their salesman has five more people ready to be put into the same cycle. Something needs to be done about this. I hope some people see this before they decide to sign on with this greedy disgusting community.

  

  Business Response

  Date: 01/21/2025

  After speaking with management, we were informed that In compliance with fair housing, all delinquent accounts are treated exactly the same as outlined in our lease. we will attach a copy of the lease signed by this resident agreeing to the terms. Additionally, this resident has filed for bankruptcy protection under chapter 13, we have stopped legal and collections on this account and the legal fee was removed. We consider this matter resolved at this time.

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am curious if my lot rent continues to be paid within the month will this prevent further legal fees? I understand that your process follows the current laws and written agreement with Yes communities. It is just hard to agree from an ethical perspective. I just want to provide more for my family and getting late fees from every company makes it extremely difficult to save money. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandmother has lived in the ************** community for 10 year plus and we have never had so many issues with management and their accounting and ledger errrors. Currently the management office owes my grandmother $259.00 dollars in late fees charged in error due to her being in the Mesilla Valley Housing Program. From 08/2022 to current these fees were charged in error and the management office onsite states they cannot correct the mistake without approval from their cooperate office. It has been over 60 days and we have yet to hear from the office management on site or the corporate office. To make matters worse today when reviewing our tenant ledger on 01/02/2025 we noticed that we are being charged more for rent than the lease agreement states. The ledger is also reflecting a past due balance that is not correct and making my grandmothers rental history look poor. We have asked management on site to fix this and again the blame is put on the corporate office.

  

  Business Response

  Date: 01/13/2025

  After speaking with management, we were informed that the residents signed a new lease Oct 2024 with $609 listed as site rent. Our MA system was charging ledger $650. We have now requested MA correction and credited account $164 ($41 monthly from Oct-Jan). I have also credited late fee for January. We consider this matter resolved at this time.