Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  11 Sun Drive Evington, VA 24550

• 

  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

• 

  Hidden Falls / Yes Communities

  9 Pinetree Rd Lawrenceville, GA 30043

• 

  Hidden Falls / Yes Communities

  3291 Veterans Memorial Hwy Lithia Springs, GA 30122

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a ******* of yes! Communities and have received a letter on 12/30/2024 that was "dated" for 12/18/2024 stating that my lease is up for renewal and at this time they will not renew. It states that I must vacate the premises, make the home move in ready, and return all keys by 1/1/2025. I'd like to emphasize that the letter was received on 12/30/2024. There is no way physically possible to move myself and my service dogs anywhere in two days, let alone on a major holiday in which most moving companies are closed, nor do I have the finances when my lease was supposed to end in March 2025.

  

  Business Response

  Date: 01/08/2025

  After speaking with management, we were informed that we spoke with the resident and there was a typo on the letter. Her lease expires 3/31/2025. The resident received a non-renewal from *********** due to late payment history. We consider this matter resolved at this time.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to contact in regards to my current property lease and been stonewalled at every turn, including nobody physically present in the office during office hours and MULTIPLE phone calls unanswered

  

  Business Response

  Date: 12/30/2024

  After speaking with management, we were informed that **** ***** came into office Monday 12/23 during our lunch break. Once we got back, I proceeded to assist her and answered all the questions she had. Ms. ****** wanted to get a copy of her lease agreement and if she would be able to set up any payment arrangements for the balance they will have once they move out. I explained to her she would have an opportunity to clear out the balance after we walk the unit and see what repairs we need to make. She apologized for the issues her roommates have caused, and would make sure they left the house in the same conditions we gave it to them in. We consider this matter resolved at this time.

  Customer Answer

  Date: 01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I appreciate my property manager an the staff but I am not please with corporate & their computer websites for rent portals.There was an error with the rent, my payment was refunded an issued to my account. The rent was paid early to avoid the delay with holiday of 11/28/2024 & still the rent didnt post until 12/04/2024 with confirmation code but was then refunded. Then days later the rent went from $1,275.37 to *******, I was told the corporate manager is not overriding the price back to the correct amount. I am not sure why the payment rejected the account it was no insufficient funds. I have been in contact with management non-stop an everyday I am being told to wait for the lead manager to override, I am not trying to be delinquent on my bills. I am always paying them on time. I am very upset with whats taking place. Now as of today 12/11/2024 the total went down $1350.37 but it has not changed back to original lease rent agreement. And I was told to wait to pay with ************* until price was changed. If someone can place adjust it back so I can pay my rent. Thank you

  

  Business Response

  Date: 12/12/2024

  After speaking with management, we were informed that this was taken care of this morning. There was an issue with the approval being changed so there was a ***** ** could not approve. credit has been complete and we did advise her that payment still has to be certified funds. Thank you. We consider this matter resolved at this time.

  Customer Answer

  Date: 12/12/2024

  If my complaint can please be removed it would be appreciated. It has been settled an I was assisted accordingly I appreciate the help from BBB.
  
  ******* Tyner 
  ************
  

  
  

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am ******* ****** and we lived at ****************** starting in December of 2023. This was the worst experience we have ever received from anywhere. We had to deal with constant water heater issues for the first 6 months of us living there. We were being harassed by the management when we complained about them not fixing our water heater properly. This problem happened over 20 times where maintenance had to come out and could not figure the issue out. Maintenance told us they hated working for the company and they quit not long after. This led to the whole community without maintenance for 2 months also. Then here in July we notified the office manager that we would be moving out and sub-leasing because we could not stand living there with all the issues, and Now they say we never told them that even though we were all up in their office making sure they knew. Now they want to file an eviction, and are claiming subleasing is not allowed but in the lease it specifically states sub-leasing is allowed. This has been an awful experience and I would recommend nobody uses this company. I also believe they are discriminating since we are younger. Also the water heater was not fixed until we refused to pay rent until it was working properly.

  

  Business Response

  Date: 11/26/2024

  After speaking with management, we were informed that resident has a current roommate that is living in the home and is listed as an occupant, she is not willing to help pay for rent anymore. ***** is upset that we filed for eviction on Monday because of non payment. He did let me know that he is not currently living in the home and thought that he could sublet. I explained that this was against the lease and the community standards. He has not mention anything about the hot water being an issue. He did in the past have issue with the pilot light being lit. We consider this matter resolved at this time.

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22581612
  
  I am rejecting this response because:
  This is completely false information. Im filing the complaint because they are trying to charge me tons of late fees and other fees even though we should of legally been let out of our lease a long time ago when we didnt have a water heater in our unit for 2 weeks. This was a horrible experience as well as illegal.  My goal is for the office to file the eviction and waive the rent balance due since we could counter sue them.
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have completed the move out of my property located at the Oaks at ********** in ********, **. The property was sold as of September 1st. I have abided by all move out requirements and the lot lease has been transferred to the new owner. It is now November 19th and I have not yet received my security deposit back. I have provided my forwarding address in writing and verified over the phone multiple times with multiple representatives including ********* in ********, **** and ***** in ************** and the Regional manager *******. I have been having my phone calls screened. I was told the check was corrected and mailed on November 5th from ******** and it has not yet been received. They refuse to return a phone call. They refuse to void the check and send another via ***** so I can have a tracking number. I have also contacted the corporate resident relations department via voicemail multiple times and via ******** multiple times. I have not received any communication back from the corporate representatives either

  

  Business Response

  Date: 12/02/2024

  After speaking with management, we were informed that We're working with Cash Recovery on the delayed SD. The ** was already reissued and ***** is aware. We consider this matter resolved at this time.

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22577853
  
  I am rejecting this response because: according to the last communication before every one stopped responding, that check was mailed on 11/5. I have yet to receive it and it is now December 2nd. I have filed a warrant in debt with the local court and the local office should be served shortly with the summons or have already received it. The deposit was due back to me on 10/16. At this point we are nearly 2 months past due. Not to mention the time, costs, and efforts associated with follow through. The lack of communication and blatant refusal to reissue the check and provide a shipping method with tracking number is unacceptable. I have yet to be contacted by anyone at the corporate level. The local staff in both ******** and ************** as well as the Regional Manager have all refused to return contact despite numerous attempts. 
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 12/11/2024

  The complaint has not been resolved. The check has still not been received and no contact has been made or returned via the corporate or local offices.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at this location for 2 years, I have documentation of broken things at the residence that they have failed to fix. I have spent over $25,000 living here. Went 6 months without a toilet. Outlets do not work, mice, sewer issues, broken tub. I still pay rent every month in full like expected. Reached out to management several times including when the come to do inspections quarterly. Issues are never fixed, I have records of this events. Decided to move out because I cannot get help with the things I need and they will not communicate with me properly. Would like to be compensated for living with broken things for the last 24 months. I also feel as though they are trying to push it under the rug now that our lease is up and were an African American l****** household! I have attached just a few screenshots that I could find, but I have voice memos etc.

  

  Business Response

  Date: 11/21/2024

  After speaking with management, we were informed that the residents schedule is one that is hard to get into her home and we usually had to re-schedule GKs several times. She wasnt happy that the exterminator wasnt reaching out to her, but in fact he was just not on her schedule. This all took about 3 days to get it completed, but they were finally able to get in her home and treat the home. We spoke to the resident and there were no real issues spoken about. The toilet has been fixed and all other work orders were done in a timely manner. She did ask if she had to pay rent this month and we told her she would. Not quite sure what repairs she is speaking of that would amount to $27k. We consider this matter resolved at this time.

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22561925
  
  I am rejecting this response because: The above information is not correct. I did not ask to not pay rent. My gold key was completed on 11/19/24. I was not aware it was a good Key, I thought it was a vacate inspection. When given notification of Gold key we receive a 2 day notice no time or date of exactly when. I have a dog and the staff change so much I am unaware of they are. Which is concerning and scary. We usually ask that it be within the time frame that they posted in, just after 4 or 5 (during office hours) so we can be there and speak with them about things. I didnt not ask to not pay rent, I asked if we would be accommodated for not having things that worked while living here. Rent was paid on 11/5/24 so this statement is false. Also I went over everything that was still not fixed in the location, I have proof of the maintenance man saying he did not try certain things to fix it when ******* asked him. I believe she is the regional property manger. She asked if they should come out and fix it and I explained to her the time to fix it was when we asked and I am half way moved out. This entire experience has been a nightmare and this company does not do business correctly. I have been paying rent in full for 2 years and cannot use my tub, no toilet for 6 months, sewer always backed up, paying out of pocket for products to fix it. The office informed me animal control was coming right away the day I called them and they never showed. To find out no one serviced out in that area so who exactly why you all call to come out? I have a video of Tuesday inspection if needed. Please let me know where I can send it. I have a few for proof!
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being charged an extra $250 fee for not signing our lease before the deadline. The deadline was allegedly Oct. 15th, and we also weren't sent the document until 3 p.m. on Oct. 14th. We work 3rd shift, so 3 p.m. would be essentially the middle of our sleep cycle. We ended up signing on the 30th. If it were necessary to sign it before the 15th, why would the lease only be sent out at the very last minute? We have it in documentation format that says that our lease wasn't set to expire until Oct. 31st. When trying to hash this out with the new manager ****, she interrupted us, then hung up on us. She sent a rude text message explaining that she sent out a letter about the lease dated Aug. 19th. It also happens to mention that our lease doesn't expire until Oct. 31st. We called her back with this information, and **** acted extremely unprofessional again- muttering "Oh my God" under her breath after discovering that our lease didn't expire until the 31st. She followed that up with "that's why we wanted everyone to sign on the 15th so we wouldn't have this issue". We asked for her superiors' number, she officially refused to give it out. We asked again, she hung up on us. Again. We've lived here for almost 8 years now, and we've never come up against these arbitrary deadlines before. We've also not yet had the privilege of dealing with an office manager as rigid, rude, discourteous, and unprofessional as **** has been so far. She is in the business of people, and instead of working with the residents, she has decided to try and throw her weight around. As residents who have followed the rules of this community for almost a decade, we'd expect to be treated better than we are currently. In conclusion, we'd like the month-to-month fee taken off of our rent bill, as we signed the lease before it expired. Our rent is due before the 13th, and we'd like to pay what we actually owe. We would greatly appreciate a response as quickly as possible.

  

  Business Response

  Date: 11/12/2024

  After speaking with management, we were informed that a mtm fee of $250 has been credited to the residents account. We consider this matter resolved at this time.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I paid yes communities ****** on Sept 15 ********************************************************* yes communities was suppose to give me.trailer I paid the ****** and I got nothing I have contacted them several times And they do nothing

  

  Business Response

  Date: 10/30/2024

  After speaking with management, we were informed that we cannot contact ******* *******. We have a protective order against him for harassment. He was a temporary maintenance tech for almost 2 months. We caught him going into the barn and the office at 1 am. He took tools and supplies unauthorized but have managed to get some things back. He was not doing the work needed. He also lost the Yes truck key and he was told to replace it. He contacted the locksmith, he paid the locksmith, and I am pretty sure that the locksmith gave him a receipt. I did not tell him that he would be reimbursed for his mistake. ******* ******* has already tried several times calling Corporate to get this money back and was told no. He is not supposed to be contacting anyone onsite employment because of the protective order we have against him. HR has been in contact with him. We consider this matter resolved at this time.
  
  

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22487528
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting 2022, yes community mowed our lawns for free. The mowing company started ruining my skirting and chopped down my flowers. I complained to the office. ****** said, he had over 50 complaints, like mine. He said, they would replace all the damaged skirting. 2023- 2024, they charged for mowing. Mowing company has totally destroyed ALL my skirting. I've been fighting this issue now for three *******. I have called their relations department 4 times. No one is helping me get my skirting fixed. I have kept records of, phone calls, going to the office and I have pictures. The only reason I continued to let them mow is because I was told they were getting skirting in and would replace mine. I'm about to file a law suit. I'm 64 years old and live alone, I feel this is why they keep lying about fixing the skirting. I need someone to Please, help me to get them to fix what was ruined because of their mowing company

  

  Business Response

  Date: 11/06/2024

  After speaking with management, we were informed that the skirting has been replaced and is complete. We consider this matter resolved at this time.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a trailer in a mobile home community. The mobile home was already here. I did not have to move it here. After the hiring of a new property manager, I and other minorities have been targeted with orders to make adjustments to our trailer and decks. I was required to have my hitch removed. The hitch was properly adorned with siding for aesthetic purposes when I purchased the home over a year ago. This process required me to spend hundreds of dollars. I received another demand regarding an access panel, while other trailers housing Caucasian occupants havent been required to remove their hitches. This managerial behavior is targeted and discriminatory.

  

  Business Response

  Date: 10/31/2024

  After speaking with management, we were informed that CM received ******** ** left at the office 10-24-24 afternoon and as he requested written communication CM sent him an 8x8 message.
  We talked about the site reminder and let him know that the office is working with all residents to get their sites up to our guidelines so we can look our best. CM had between ***** notices posted yesterday throughout the day to multiple residents. Resident thanked CM for responding back and he apologized for jumping to conclusions just because he got a notice requesting that he get a plan to fix a couple items on his home or site. The items CM had asked for on this notice is adding an access panel so that meter reading or plumbing work needed can be done. There are times when our radio read meters dont pick up a read and maintenance must manually read and cant. The second item CM requested to have done is skirting the decks and they are not skirted at all. CM offered to give a few pieces of skirting to ******* if he would like but he is thinking of going a different direction than vinyl skirting on his deck. He is working on getting a picture of what he wanting to do so we can get a site enhancement form done and uploaded so it is an approved upgrade to the site. Resident was happy by end of conversation and felt at ease with speaking with us as he did realize that I was not targeting him and I was fairly doing my job. He also thanked CM for being Candid, transparent, and patient with him regarding his emotional response to the site reminder. I like to partner with my residents to reach our goal as I said to him and many others, this is their home and I just work there and my goal is to help improve the community and make it the Best place for them to live in. I respect them as residents and I respect their homes. Paying for these upgrades are expensive and I know it cant be done at a drop of the hat and I am more than willing to work with residents on time, material, and financials to get to an end goal we can both be proud of. We consider this matter resolved at this time.