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Business Profile

Publishers Directory

Mapquest, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mapquest, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mapquest, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 186 total complaints in the last 3 years.
    • 73 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ************

      Business Response

      Date: 03/28/2023

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.

      *************************
      MapQuest Technical Support

    • Initial Complaint

      Date:03/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** Post

      Business Response

      Date: 03/28/2023

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.

      *************************
      MapQuest Technical Support

    • Initial Complaint

      Date:03/23/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

      Business Response

      Date: 03/23/2023

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.

      *************************
      MapQuest Technical Support

    • Initial Complaint

      Date:03/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Without giving them any information, MapQuest has listed an incorrect address listing for our business, and it is taking them to a competitor of ours when people try to find our business. I have filed multiple complaints and received no update from them. Not a timely or accurate service, and I hope we can get this resolved soon.

      Business Response

      Date: 03/23/2023

      Hi there,


      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.


      *************************
      MapQuest Technical Support


    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted multiple requests to MapQuest to have my name and phone number removed from a business listing that has been closed for years. Please stop ignoring my requests: 2/13/23 #*******, 3/20/23 #*******. I need my personal phone number removed from Mapquest as I receive spam calls regularly, furthermore I never asked Mapquest to collect and post my business information.

      Business Response

      Date: 03/21/2023

      Hi there,


      The MapQuest support team will address the issue today and you should received a response to your previous email or ticket. Thank you for the information.


      Have a great day.


      *************************
      MapQuest Technical Support

    • Initial Complaint

      Date:03/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I'm upset that six months worth of emails didn't fix the problem. Why are they forcing the public to have to complain to BBB just to get a response?   There are numerous posts on BBB about the same issue. 

      Sincerely,

      *****************************

      Business Response

      Date: 03/16/2023

      Hi *****,

       

      On 3/6/2023 the MapQuest team responded to the 11/20/2022 request stating

      Ive deleted this listing from our database and you should see this reflected in a few days.
       
      When searching with a search engine, please note it may take 2-4 weeks to see the information removed as they will need to clear their search index. Thank you in advance for your patience.

       

      I hope this helps.

       

      *************************
      MapQuest Support

    • Initial Complaint

      Date:03/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted MapQuest multiple times regarding a number change for my business listing on their website. Their website displays my personal phone number. Which I have tried to change. They have said it would be fixed. I have even spoke with them on the phone with no response. I need to get this number changed because I am getting spam calls multiple times everyday.

      Business Response

      Date: 03/02/2023

      Hi there,


      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.


      Have a great day.


      *************************
      MapQuest Technical Support

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a physician and Mapquest has my personal cellphone number listed to the public which I did not provide permission to release. I submitted a ticket request to have it removed and have not heard anything back. This is a safety concern for myself as well as my patient's

      Business Response

      Date: 02/28/2023

      Hi there,


      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.

      Have a great day.


      *************************
      MapQuest Technical Support

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

      Business Response

      Date: 02/09/2023

      Hi *************

       

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.

      Have a great day.

      *************************
      MapQuest Technical Support

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

      Business Response

      Date: 02/01/2023

      Hi there,


      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.

       

      We see that ticket numbers 2343124 and 2359628 were submitted about this issue. You mentioned, "I have sent numerous ticket requests". We would like to make sure all of the requests get closed so you don't receive any unnecessary responses. Do you have any other ticket numbers we can close?


      Have a great day.


      *************************
      MapQuest Technical Support

    Mapquest, Inc. is NOT a BBB Accredited Business.

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