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Business Profile

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Mapquest, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mapquest, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mapquest, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 187 total complaints in the last 3 years.
    • 73 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted MapQuest several times to fix my business listing. Nobody has replied after 3 attempts over a 4 month period. The only response is a canned email from MapQuest B2C Support that states 'Were receiving higher than normal volume '. The site steers you towards spending money with a 3rd party company (Yext) to get your listings fixed. After review of others that have filed a complaint against MapQuest, it looks like this is the only way to get a response. We have so many customers that are going to the wrong address. The address they have listed is our old address before we moved. The correct address is ************************************************.

      Business Response

      Date: 01/09/2023

      Hi *****,


      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.

      Have a great day.

      *************************
      MapQuest Technical Support

    • Initial Complaint

      Date:12/25/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *************************. Some one who I do not even know, intentionally left a dark, toxic, malicious and harmful review about me. It is causing my **************** ****** *********** Business, and my family's Bread a lots of harm. This was done in MapQuest under La **** Realty in *****************, ******* **. The picture in the review is another gentlemen with his wife and children from La ***************, but sadly it comes up under my full legal name and picture including Yelp. Here is the *** ADDRESS:********************************************************************************************* Please, Please help me and delete, fully remove this lie and defamation of character against me. First, the review states the man's wife. BUT I'm not married, *********'m I with La **** Realty. I'm with **************** ****** also I'm not ****, my name is *************************, neither do I deal with renters. I only deal with sellers and buyer. Another thing is the date given of the review 1/2/21. That date is false, I was not in *********** two years ago. I just got my lisence 10 months ago, not even a year. I've contacted ******* Yelp, all of them, AND MAPQUEST. It's been just over a month. My Broker at **************** Group has done his part to help me. And adviced me to let you know, because you can do something about it. Because this is legal false defamation of character. PLEASE, BBB, PLEASE help me out. Mentally I'm drained, I've had to explain to several clients is false accusation. Yet, MapQuest does not respond and this is excalating and not good at all. It is not me, please delete me and this false review from MapQuest and La ****, ****** and all. Whatever you need to do, Please help, it is not me at all.Sincerely,*************************** ************ @**************** Group ***************************

      Business Response

      Date: 01/04/2023

      Hi there,

      The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket. Thank you for the information.

      Have a great day.

      *************************
      MapQuest Technical Support

      Customer Answer

      Date: 01/05/2023

       
      Complaint: 18638152

      I am rejecting this response because:

      I need to have this defamation of character about me to be permanently removed. With much respect, this is very frustrating as it is a dark lie. And I'm not the person, it is very malicious. I've been trying to solve this for a long time. But I finally had to reach the BBB to assist me on this matter. The date placed for the review was done  on 1/2/2021. I was not a Realtor or an Agent in that date or year. I've had my License for approximately 11 months. Wow, this is not right, this very malicious and it has to be permanently removed. This is not something which I would even contemplate in doing to an individual. This is defamation of character, and it's not right.

      Sincerely,

      *************************

      Business Response

      Date: 01/17/2023

      Hi ********,

      The MapQuest support team is addressing the issue and you should have received a response to your previous email or ticket. Thank you for the information.

      Have a great day.

      *************************
      MapQuest Technical Support

    • Initial Complaint

      Date:12/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am President of the ***** of ******** of ******************, a non-denominational church. Our church moved at the beginning of September of 2022 and we have tried unsuccessfully ever since then to get Mapquest to provide the updated address in their searches. We are no longer at ********************************, we are now at ******************************************************************. When we file the complaints we are always told "Sorry, there is a high volume of complaints" and the issue never gets fixed. Our new address was verified by ****** and is also listed on our website, unitylasvegas.org, and our ******** and ******* pages. Thank you!Best regards,***************

      Business Response

      Date: 01/04/2023

      Hi there,


      The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket. Thank you for the information.

      Have a great day.

      *************************
      MapQuest Technical Support

    • Initial Complaint

      Date:12/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent several emails and request to change my incorrect website address but I still havent got any response or update on my business profile. Incorrect website address still remains on the mapquest and it is very critical issue for my business.All I want is just make correction!!!!!!!!!

      Business Response

      Date: 01/04/2023

      Hi ***,

      The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket. Thank you for the information.

      Have a great day.

      *************************
      MapQuest Technical Support

    • Initial Complaint

      Date:12/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sent Mapquest several requests via email ( as to no one answers their customer service phone line) to remove my business listing. They are posting my personal cell phone and home address online. I do not provide services for my business from my home. I have no use for Mapquest for my type of business. I never gave them permission to post this info. I would like my listing deleted ASAP.

      Business Response

      Date: 12/20/2022

      Hi there,


      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.


      Have a great day.


      *************************
      MapQuest Technical Support

    • Initial Complaint

      Date:12/11/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My incorrect business address has been displayed on my MapQuest profile and despite requesting the removal or change of address, this has not been fixed. This is affecting my business because customers are confused about my address. The correct address is: ***************************************** ****************************************************************

      Business Response

      Date: 12/14/2022

      Hi ******,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.

      Have a great day.


      *************************
      MapQuest Technical Support

      Customer Answer

      Date: 12/14/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to "customer support" at ********************** almost a dozen times and not a single human being has ever responded. In the meantime, they continue to display incorrect, misleading, and harmful information about my business. I want my company's listing at https://www.mapquest.com/**/**************/myuntangled-media-359996095 completely removed from their system.

      Business Response

      Date: 12/19/2022

      Hi there,


      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.

      Have a great week.


      *************************
      MapQuest Technical Support

      Customer Answer

      Date: 12/19/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mapquest is listing personal address as business address. This is a privacy risk and I have contacted Mapquest to remove, but no response/action taken.

      Business Response

      Date: 12/08/2022

      Hi *******,


      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.

      Have a great day.

      *************************
      MapQuest Technical Support

      Customer Answer

      Date: 12/08/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our business address is listed incorrectly on Mapquest. I've notified Mapquest repeatedly about this issue for well over a month and have received no response outside of an automated response saying they'll contact me regarding fixing the iissue. Instead of our actual address, **********************************************************. they simply list a different road name, *********, and include directions that go to someone's home.

      Business Response

      Date: 12/05/2022

      Hi ****,

       

      The support team has a large number of businesses to update. You should hear from the team about this issue today.

       

      Have a great day.

       

      *************************

      MapQuest Customer Support

    • Initial Complaint

      Date:11/11/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like hundreds of other complaints, I have been requesting for the past year that my home address to be removed from MapQuest. Clients or prospects looking for my business should not be showed my home address. In fact, I do not want my business address or any other info about me listed with MapQuest. There is always a promise to follow up, but that never happens. I have never authorized my information for use in their maps. MapQuest is forcing businesses into their directory, and the "opt-out" involves signing up for an account with them so that you may "manage" your listing. All that is allowed, however, is to change the address, not remove the listing. It's become a drain trying to get myself removed, and after a year, the listing remains with no follow-up. They are a disreputable company that should not be allowed to scour business listings in an attempt to force businesses to use their service.

      Business Response

      Date: 11/16/2022

      Hi *******,

       

      We don't see a business listing matching the description on MapQuest. Would you post the MapQuest.com link here so we can remove the listing, please?

       

      *************************

      MapQuest Technical Support

      Customer Answer

      Date: 11/30/2022

      The information you are requesting is contained within the attachment to my complaint. Your ticket numbers are: #******* and #*******. 

      URLs to the two listings for my business that I wish deleted from your directory are:

       

      https://www.mapquest.com/**/**********/flux-appeal-358953685

      https://www.mapquest.com/**/**********/flux-appeal-457407899

       

      Kind regards,

      ***************************************

      Business Response

      Date: 12/05/2022

      Hi *******,

      The support team has a large number of businesses to update. You should hear from the team about this issue today.

      Have a great day.

      *************************
      MapQuest Customer Support

      Customer Answer

      Date: 12/09/2022

       
      Complaint: 18391034

      I am rejecting this response because: the matter is not resolved, I did not hear from MapQuest, and the listings remain. 

      Sincerely,

      *************************

      Business Response

      Date: 12/14/2022

      Hi *******,

       

      MapQuest support case ******* was resolved by myself on 11/1/2021. My response was:
      Hi there,

      Thanks for contacting MapQuest!

      Unfortunately, we are not seeing this listing anywhere on MapQuest. If you still see it, could send me the MapQuest *** link? We'd be happy to help!

      Thank you,

      *****

       

      MapQuest support case ******* was resolved by a support team lead on 12/5/2022. The response was:
      Thanks for contacting MapQuest.
       
      Ive deleted this listing from our database and you should see this reflected in a few days.
       
      When searching with a search engine, please note it may take 2-4 weeks to see the information removed as they will need to clear their search index. Thank you in advance for your patience.
       
      Please let me know if theres anything else I can do for you. Thank you for helping us to improve our data!
       
      Kind regards,

      *********

       

      If there are still listings that need to be removed, send the *** of the MapQuest listing and we will remove it. Again, MapQuest does not control ****** searches in any way. It may take 2-4 weeks to see the information removed as they will need to clear their search index.

       

      *************************
      MapQuest Technical Support

    Mapquest, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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