Reviews

This profile includes reviews for CenturyLink's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CenturyLink

  931 14th St # 10 10th Floor Denver, CO 80202-2994

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  CenturyLink

  1025 Eldorado Blvd Broomfield, CO 80021-8254

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  CenturyLink

  6700 Via Austi Pkwy Las Vegas, NV 89119

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  CenturyLink

  3033 N. 3rd Street #1000 Phoenix, AZ 85012

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  CenturyLink

  P.O. Box 2068 Phoenix, AZ 85004

Review Details

• Review fromHolly H

  Date: 11/14/2024

  1 star
  It took me 1.5 hours and five people to get an appointment set up to install my internet. I was told I'd get 500 Mbps. Apparently, that wasn't an option, so I ended up getting 200 Mbps for the same price. I was told my modem and installation fee would be removed from my bill. When I got my first bill, the charges were on there. I called and was told they could not be removed and that it was noted that I agreed to them. I will call again and submit a credit request.

• Review fromJeff C

  Date: 11/13/2024

  3 stars
  Unpaid bill from over a YEAR ago??I don't know if it's a SCAM or CenturyLink billing is broken.I enjoyed my service when I had it, the minimal stars is for what happened later.I closed my account over a year ago, paid my final bills and a year later I am getting emails with a link to pay past due bill.There is no copy of the bill, no indication of what it's for and I no longer have an account to view anything on their site.The email states:"This notification pertains to your account ending in: 2781 Please make a payment ****,You currently have an unpaid balance of $54.83 for an account you previously had with us. Please use the button below to pay this balance.If anyone from Century can contact me, please do.Your phone number does NOT work ending in 0182.Your email cannot be replied to Your chat bot is not helpful

• Review fromSarah B

  Date: 11/12/2024

  1 star
  Zero stars. Technician no-showed twice to service installation appointment, and CenturyLink appointments take weeks to get. I waited weeks for my initial appointment, took off work, and the technician was unable to complete the job for whatever reason. Then waited a month for another appointment, and the technician no-showed. Instead of apologizing and prioritizing my installation, they offered me an appointment two months from now. There was no resolution. I will not do business with this company. They feel like scam artists and cannot figure out how to manage their own services. I'd hate to be a paying customer and need their support.

• Review fromAlexander G

  Date: 11/12/2024

  1 star
  Week-Long Outage and ***************************** I am extremely frustrated with CenturyLinks handling of my current service outage, which has now lasted over seven days with no resolution in sight. I have attempted multiple times to contact customer service, but the experience has been beyond disappointing:1. Repeated Rescheduling My appointments have been rescheduled several times without explanation, delaying the restoration of service I depend on for work and daily life. Each time, I am left waiting without any clarity on when I can expect the issue to be resolved.2. Limited Communication When I do manage to speak with a representative, they are unable to provide any meaningful support beyond updating the ticket. Despite multiple attempts, I have not been able to escalate the issue or speak to a manager. The system appears deliberately set up to prevent customers from getting meaningful assistance or escalation.3. Unhelpful Automated Messages I have received repeated text messages urging me to mark my issue as fixed, which would then cancel my service appointment. This feels like a tactic to avoid addressing the problem, leaving me in a cycle of unresolved service issues and rescheduled appointments.CenturyLink is the only fiber provider in my area capable of delivering the speeds I need, so switching ISPs is not an option for me. As a result, I feel trapped with unreliable service and no real recourse.This experience has left me feeling frustrated and helpless. Im urging CenturyLink to take these complaints seriously and create a system that supports its customers rather than obstructs them.

• Review fromColt H

  Date: 11/12/2024

  1 star
  If I could give 0 star I would. I've never had a worse experience trying to get internet ever in my life until now. I placed an appointment online at the begging of November. The appointment was set for Nov. 7th. They texted me on the 6th and cancelled without giving a reason as to why. No call back number. No link. Just cancelled. I called their support team and had it rescheduled for November 12th. I get another text on November 11th. Same message. No explanation. Called back. Was told I was going on hold but got hung up on. Waited 30 mins for a call back but got none. Called back and talked with a different *** and they said they don't provide internet for my area. Called again on November 12th and talked with a different ***. ** said they DO provide for my area. ** gave me another support number to call. She said it was an issue with their system not having my address in the map. She'll call me back on Friday at the latest, but it could take up to 10 days for them to add my address to their system then another full week to send someone out to install internet at my address. Every *** I talked to seemed as if they had better things to do and pushed me off to the next *** who fed me more ********. Is this really how you run your company? I would be embarrassed, and I don't see how Quantum Fiber will still be around in the next 5 years. Absolutely horrible customer service and horrible communication. You'd be better off running a hotspot on your phone rather than dealing with the unprofessional services that the Quantum Fiber team provides.

• Review fromChristy J

  Date: 11/11/2024

  1 star
  Someone who is not me was using my Centurylink account to get internet service and I tried and tried to get them to remove it and they will not. They also will raise my internet bill without warning and it is not the price I was promised or signed up for. They will not tell me exactly when my bill is due nor let me have a regular account where I can just pay over the internet like every other normal bill. They are forcing me to have a prepaid account. Several years ago I was part of a class action lawsuit against them for their fraudulent practices and ever since then they put me through this h*** and charge me for things that are not mine.

• Review fromMichael H

  Date: 11/11/2024

  1 star
  I called to ask some basic questions about bridging and ports. Whether or not they used a CGNAT or if they automatically had any port blocks. What should have been a very quick and simple call was instead met with someone who had no idea what I was talking about. That's fine, until they repeatedly put me on hold just to come back and ask me if I was inquiring about something completely different. Finally I'm told "No, we don't." As if that was an answer for anything? I then get asked if I'm trying to set a bridge to which I said "Yes, I am." And I'm told I can do so on the **** This was false, and when asked if he could show me where just in case I missed it, he again put me on hold just to come back and say that he didn't want to bother with accessing the *** so he wouldn't help me. Up to this point I was cordial but out of frustration I said the customer support was useless and hung up. Not 10 minutes after this my Modem is bricked. Full outage. It's worth noting at this point that I work as an IT Administrator and this is literally my expertise. So I call support once more to see if perhaps there's a poorly times outage, or if my account had somehow gotten locked. An hour later I'm still arguing with this woman about how it's not because of my routers, that I don't have to use supplied routers, and that my network has been setup, and configured for 3 months with no issue. I humor her, and go through the basic steps one more, and nothing. At this point I realize that it's going nowhere with her and hangup and dial again. I have to force this third tech to just hard reset my modem from heir end and after much arguing, she does and of course the issue is resolved. Showcasing exactly that the first **** got ****** and bricked my modem out of spite. I asked her to escalate so any commands that may have been sent in could be checked and she flatly refused despite my assistance. Terrible, terrible spiteful, vindictive behavior.

• Review fromMelissa L

  Date: 11/11/2024

  2 stars
  I have been a CenturyLink customer for over 10 years now and have needed a technician to come out for repairs several times over the course of those years. I now work full time from home and had to schedule a repair ticket for last Friday (4 days out). I know we had a major snowstorm on that day, and really didn't expect the technician to show up and they didn't. What I did expect though, was a call to apologize and an offer to reschedule. Instead, after 6PM, I saw online, my repair ticket stated - Missed Appointment. It took a phone call from me in order to get a new appointment schedule - another 5 days out. I hope I still have my job to pay their bill by the time they get here to fix the problem!!!

• Review fromStephanie L

  Date: 11/08/2024

  1 star
  Do not get internet service through Centurylink. They will increase your bill without notification and then charge exorbitant late fees. Still take your money every month and just keep letting the late fees accrue without any communication. **************** is a joke, they don't care how long you've been with them. If I could leave zero stars I would.

• Review fromJonathan v

  Date: 11/08/2024

  1 star
  Quantum Fiber is by far the worst company I have ever had the displeasure of being a customer, and I hope that someone at the ********************** follows up as they should not be allowed to do business anymore. My experience started with internet service technical issues, and it took me over a week to reach their customer technical service support. Wait ***** of over 3 hours and no option for a call back. It was faster for me to get internet service through another company, which I did, and proceeded to try and cancel my Quantum Fiber account. Again, it took over a week to reach customer service, and they do not have an option to cancel online - so you have to call. Once I finally reached them I received an email that my account was cancelled. I returned all the equipment (took pictures, tracking number, documented everything).A month later I discovered that QF and not cancelled my account after all and continued to charge my CC. It took an additional several weeks and many many phone calls to finally get the account cancelled and the charges refunded. At the time, I also confirmed (and documented) that all the equipment had been returned and received by QF and that I would not be charged for non-returned equipment. Fast forward to 2 1/2 months later and they charge my CC $288 for outstanding unreturned equipment! I think they are running a scam where they hope that ex-customers do not notice the charges - perhaps that is why they wait many months before they charge the *** So, many more phone calls to get the second fraudulent charge refunded. Please please someone do something about this company, they should not be allowed to be in business.