Reviews

This profile includes reviews for CenturyLink's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CenturyLink

  931 14th St # 10 10th Floor Denver, CO 80202-2994

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  CenturyLink

  650 Denton Blvd NW Fort Walton Beach, FL 32547-2113

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  CenturyLink

  5300 Recker Highway Auburndale, FL 33823

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  CenturyLink

  P O Box 52187 Phoenix, AZ 85072

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  CenturyLink

  965 N Keller Rd Altamonte Springs, FL 32714

Review Details

• Review fromLeonard O

  Date: 05/25/2023

  1 star
  *********** running at 2Mbps/4Mbps can not run two tablets (off), three phones (two gone), one tv (off), two IoT devices and one computer (only accessing web information). Three hours trying to run troubleshooter with multiple no results. Live chat, not responding on wifi via computer, wifi via phone app or 5G phone service on phone (website unavailable). Call customer service listed on internet for customer service and magically it is not customer service anymore (I guess they don't update their pages, multiple pages). Can't run troubleshooters, access chat or call these people. The review two days prior to this does not say area but they were not informed of a fiber switch that also took their work from home offline. (. I finally opted to call the NEW Customer line and spoke with someone who shared that our service was discontinued because they moved all Fiber Customers to Quantum Fiber in our area and that we should've been notified. WE WERE NOT! 2hrs, 8 representatives AND the forced purchased of this new ********************* later, the issue is still unresolved.) Is that me also, I HAVEN'T A CLUE, no one to talk to at CENTURYLINK.

• Review fromHeather M

  Date: 05/22/2023

  1 star
  Horrible service and terrible customer care. After moving in with my elderly mother, we closed my household down and I moved into her home where she has century link. Theyre the absolute worst. Bought a new modem after working with their tech department who couldnt fix the issue in October. It worked! Until today. I was told they cannot understand what is happening but would be more than happy to sell me another new modem. Turns out theyve been getting her to buy equipment for years. A total scam!

• Review fromTanya K

  Date: 05/18/2023

  1 star
  After being a CenturyLink customer for the better part of 8 years, we've hit a wall in dealing with them. Yesterday we spent over an hour on the phone troubleshooting the issue of having no ************* It worked intermittently throughout the day thereafter, with ** having to unplug the router several times to regain access. The final straw hit last night as we were attempting to access our streaming services to no avail. This morning (5/18) after being told by the prompt that their customer service division for existing customers is available from 8ET, I called at **************************************** getting a representative after several attempts. I finally opted to call the NEW Customer line and spoke with someone who shared that our service was discontinued because they moved all Fiber Customers to Quantum Fiber in our area and that we should've been notified. WE WERE NOT! 2hrs, 8 representatives AND the forced purchased of this new ********************* later, the issue is still unresolved. Now it'll take a technician coming to the house on Tuesday before this can be resolved. I work from home - no internet means no access to my job! We have streaming services - no internet means no access to our streaming services! This is VERY UNACCEPTABLE and it needs to be resolved in a more expedient manner so that I'm able to resume my normal activities as I've paid from the appropriate services to avail my family and I the option to do so!

• Review fromConnie R

  Date: 05/16/2023

  1 star
  When I first contacted the business several years ago around 2015-2017. The charges soared in three years from $30 to $90. The person I talked with said I must be mistaken. I read to her the two different bills to prove to her I was telling the truth. They were going to start charging me over $120 for telephone and internet. I dropped my phone and kept the internet. The other thing that really bothered me was since I was at poverty level income I asked about the subsidies granted to low income for phone and internet. They told me the money had run out and I couldnt get it. I told them I had it before and why couldnt I get it again. I kept getting one excuse after another. In 2019 I contacted COVID the first time and those symptoms lasted until the end of 2020 when all my muscles quit. I was too weak to think about bothering with my internet bill. Then I had to change my bank account number. The first time was no problem in having auto pay. But a few months ago they took me off auto pay and I tried to get back on. I thought I was but then received an overdue bill. I called and was sent to a web site or to use the app. I tried both and thought I did it right but last month I found out it wasnt set up. I went to the app and kept getting the same page over and over. I called and kept getting the same recording. I finally decided to contact them through messenger and got a response. They told me the site to get the information to get the discount and got back with them. And then they said I needed to verify more info and said to myself that I didnt need this kind of business that keeps stalling on me getting nothing done. I have become very dissatisfied with them throughout the years I have been with them. I was with them since **** and their practice kept getting worse as their prices went up. When the price was $90 I was spending 1 /9 th of what I received in SSDI. Never once did they apologize or reimburse me for the high charges.

• Review fromMark S

  Date: 05/15/2023

  1 star
  This company is bordering on a scam joke. To get anything done they will transfer you multiple times as you wait through their phone system for hours. They have perfected the art of wearing down your resistance through endless red tape. I have been attempting to cancel service with them for multiple days and each time I am transferred multiple times with each department saying I need to speak to another department.

• Review fromKaylyn A

  Date: 05/15/2023

  1 star
  Ive had multiple issues in the span of 5 years with them. But they are my only option to getting Wi-Fi. So I had them for about 5 years. We recently moved (literally a few miles down the road.) when I called to get my services moved. I had to cancel my existing service, send my modem back. Then I had set up a new account and be sent a new modem. Im having to cancel and start a new account I got transferred to multiple people multiple times, they kept transferring them immediately saying you are out of my service territory I will transfer you to someone else. Then their next available appointment to have someone come out to activate services was 2 months away. I waited about a week or so and got it rescheduled for the following week. 2 days in a row they did not show up. I called they tried luring saying no one was home. I told them I have set at home all day, I have alarms in my driveway that tell me someone is here. No one showed up. I got it rescheduled for the next week. I had to call out of work because it was the soonest day available, they show up and did what they had to outside, I waited until I got the notification from CenturyLink my internet was active. I went to set up my modem, it didnt work. I called they said I had to wait up after 7pm because their system still has it as pending. Waited until after 7pm same thing. I call again, they tell me now I need someone else to come out to activate the service, that the initial was just to set up service not activate it. **** gets disconnected I had to called back again, I talk to someone else and get an entirely different story. They tell me I have to wait until 7pm the following day (mind you this is on a Thursday, they are closed the weekend so if Friday doesnt work I have to wait until Monday to talk with someone again) surprise Friday didnt work either. Now here we are Monday, still no internet after a month of waiting. Now I gotta wait until Wednesday for someone to come out. I hate this company.

• Review fromMuehloa P

  Date: 05/11/2023

  1 star
  They've made it increasingly difficult for me to pay for a mistake they made. I've been patient, understanding even. I spoke with someone who I thought was really helping me out, instead come to find out, they were just leading me along, left out a few key details and never finalized our agreement. I am back at square one. The way they do business is untenable. I am not shocked at all by the **** star rating.

• Review fromRandi A

  Date: 05/10/2023

  1 star
  I canceled service with CenturyLink over 6 weeks ago. They even sent me a text message verifying my cancelation that day. Now they're still billing my autopsy as though I never canceled. **************** hangs up on me every time I get through. Do not give these people your information.

• Review fromSteven P

  Date: 05/10/2023

  1 star
  I was promised a $65/month charge for life and they are reneging on it. Basically they LIED to us.I'd chose no star if I could.Here is my chat with them.Embedded Chat Chat started at 8:26 AM Thank you for chatting with Centurylink. You are chatting with ******, how can I help you?I just received my bill and it has increased from $65 to $75 per month.I signed up for the $65 for life.Nice to chat with you ******!??8:28 AM J I will be more than happy to solve your billing inquiry, before we continue I would like to let you know what we made an adjustment in the bills and a notification was sent two months ago about the bill will increase +$10.00 for all our customers, this was a business decision and in this kind of cases we can't adjust or modify the plan.************** so basically you all LIED about the $65 for life?I'm sorry to tell you this, and I hate to give this news to loyal customers like you, however we really try to take care of our customers in order to not affect them with the prices. As you know, everything has been going up and unfortunately it was impossible to hold our prices this time, it will this $10 and that would be all.8:29 AM got it, YOU LIED I am really sorry for the inconveniences ************** did all in my reach to explain in the best way why the bill has increased.8:30 AM J If you're trying to type something, I am not receiving anything. Please use the enter key on your keypad to send the message.************** I'll be looking elsewhere for an internet provider. So instead of keeping your promises, you will end up losing customers.I guess we can't trust anything Centurylink says.8:32 AM Is there anything else that would you like me to check ******?J Also I tried to activate price for life in your account but it's an old plan which was removed a long time ago.**************** will contact Centurylink again once I have made the switch to another internet provider.Thanks for NOTHING

• Review fromPenny E

  Date: 05/08/2023

  1 star
  We recently purchased a vacation home in the Winter ** area and I ordered the internet service provided by Centurylink as there was already a modem in the home. Once we arrived for our first use of the home the internet was horrible and I struggled all weekend to even get ahold of someone to help me. All I received was a message saying their offices were closed even though I see ads in their local phone book that their support is 24/7 - NOT!! Once I returned to my permanent home I called Centurylink to see if they showed any problems and they said no problem on their end and then offered me upgraded internet for only a $99 install charge. They told me to be at the home on 5/5 between 8a-4p which we did make another trip there to meet the technician. At approx 3pm no one had yet showed so I called the main number and was told there was no order and that no one would be coming - GRRRRRRR! I was then transferred 3x and each time was asked to verify my information. I was so upset by the 3rd person I spoke to that I hung up as they couldn't help me anyways. I will NEVER use this company again and hope that others see this review and decide the same. WORST customer service hands down! I can't believe they can even remain in business!