We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Wyatts Towing

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

This business has 2 alerts

Complaints

This profile includes complaints for Wyatts Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wyatts Towing has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 107 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saturday 9/15/2023 Vehicle was towed from commercial parking lot on ************* and ************.98% of the parking lot was empty I parked in front of Yummy Pho (a business that was closed for remodeling)Time in parking lot was less than an hour Car was towed at $404.27 Charges that I feel were fraudulent "After Hours Fee" $96.38. Business says they are a Monday - Friday, they towed my car on a Saturday. They did not receive a call from business owners, they were parked around the corner watching me. This is Predatory Towing and against House Bill ****.

    • Initial Complaint

      Date:09/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed from a friend's apartment complex after I was invited over by my friend who lives there. I was told after I called that my car was towed for not having a parking permit when I was part in visitor parking. With so many complaints, why hasn't this place been shut down for all the illegal c*** they have pulled.

    • Initial Complaint

      Date:09/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was parked at my apartment building and was towed on the morning of August 30th. Upon retrieving my car, they charged me $303 to get my property back. $228 of which was the charge to tow it, the rest of the money was from storing my car for the few hours they had taken it from me. Then when my car was returned, I found it in worse condition than it had been in the previous night. Because it was sitting in a dirt parking lot, smushed between other cars, there are now scratches on my car. It isnt the worst thing in the world but the fact they would not acknowledge that my car could have been hurt in the process was the moment I realized I was being extorted by a predatory company. People I know who have been towed in ****** were charged about 1/3 of my tow charges for parking illegally. I understand they are trying to be a successful business but it feels like I was involved in a shakedown. If the charges had been reasonable, and they would have accepted the fact that they scratched my car, I would have no issue with them, just my apartment building who called the tow company. Side note: the people in front of me in line had charges of over $400. One group of ladies had their car reported as stolen. It was picked up by the towing company but when Wyatts found out they had listed it as a stolen car, Wyatts left it somewhere on the side of the road in ****** and refused to give more precise directions.

    • Initial Complaint

      Date:08/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Illegally towed vehicle per apartment manager at ************ and ******** revised towing laws no 24 hour notice and no signage per ******** revised statues

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I work on a construction site. In the employee parking I had double parked. I needed room to get in and out of my vehicle. When I came out after work my vehicle was gone. I inquired to the ** and they had ***** toed my truck

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this *********** is engaging in predatory towing practices. I was parked in a parking lot for a little over an hour on a Saturday, and my car was towed. There is a sign indicating that the parking is for ****************************** customers only" however, I went to a restaurant in the same shopping center, just on the other side of the lot, and was towed. There were cars there when I parked that were still there when I returned, that had not been towed. I believe the rate I was charged was outside the range of the public utilities commission.

    • Initial Complaint

      Date:08/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed by wyatts towing for no parking permit but the permit was in the top corner of the driver's side but because it was under the tinted part they claim it wasn't visible. I called my apartment Manger and was instructed that they can check and if it does they can release it. I then called wyatts towing and asked what to do and was told the same thing. My car was not drivable because I'm waiting for a part to be delivered and told that lady that answered the phone that and all she could tell me that I'd have to come down and they would see what they can do. When I got there the lady went and looked in the windshield to see if was there and she saw it but said she would have to call her supervisor on what to do so she said she needed to help the next person until she hears back from her supervisor the supervisor apparently didn't respond in timely matter and had to wait thru more people until she got a response. I was then told they wouldn't release it because the permit wasn't visible and that I would have to pay to get it out.

    • Initial Complaint

      Date:08/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive parked my vehicle at the ************** apartments for months and never had an issue until 8/5/2023 ***** Towed my vehicle without any warning provided. They dont have any viable signs saying your vehicle will be towed. The new ******** law states towing companies are supposed to provide 24hr notice before towing a vehicle and no notice was provided. Im requesting a full refund.

    • Initial Complaint

      Date:08/01/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Wyatts Towing Company due to an individual parked illegally in my assigned parking space. After waiting for service for two hours, I called into the company and was greeted by an extremely rude customer service representative. I explained the situation and asked if it made sense. This individual said No, and asked for my name. Then, before I could explain further, said Thank you, bye bye, before hanging up the phone on me. Is this seriously the level of professionalism I am to expect from this company? I didnt even get to explain myself when I pay $75/mo. for parking at this residence. The utter disrespect is unbelievable.

    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/30/23 my boyfriend's car was towed from my paid parking spot at ********************** My car was at the mechanics so I wasn't using my space. I figured since I wasn't going to call to tow the vehicle it would be fine. Especially since I've had to have a car towed from my spot before and ******* towing said they needed proof in my leasing addendum to do so. ****** and ******* work together and ******* patrols around town to get themselves business by towing cars which I don't think is ethical. I pay $150 a month to park at my building and shouldn't have to register my boyfriend's car for one night while my car wasn't in the spot. It should be on the person renting the parking spot to call if someone is in their spot not have ******* towing company drive around to tow whatever and whenever they feel.

    Wyatts Towing is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.