Business Profile

Cable TVs

DISH Network, LLC

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Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,981 total complaints in the last 3 years.
745 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since January 2025 my dish will shut off and give me a 1553 error code and a 1303 error code. I had a technician come out yesterday and he replaced the *** on the dish, he said the signal was slow. He said that if we had any further issues to contact dish again and he will come back out to try to resolve it again. My husband called because it was doing it again this evening. The customer service agent that was on the phone had a TV blaring in the background with someone yelling profanities. She was trying to get off the phone asap. Telling us it was an internet issue. Meanwhile I was on my internet working. We told her to send the tech back out or come get the equipment out of our house!
Business Response
Date: 04/28/2025
April 26, 2025

Ms. ********* *****
**************
************, *************

Re:          BBB Complaint #********
                **************** - ************

Dear ************************** 4, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.

You said you have been experiencing technical issues since a January 2025 technician visit. You also expressed dissatisfaction with the customer service you received. You requested your service be repaired.

When we spoke, I offered to send a senior-level technician to do a full evaluation of your equipment setup, which you accepted. If you continue to experience issues afterward, you may reach out to me directly at **************.

We strive to provide excellent customer service and we regret your experience was unfavorable.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********

Customer Answer
Date: 04/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as my service is remedied.

Sincerely,

********* *****
Initial Complaint
Date:04/02/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm just now able to get to this as My partner passed away from battling cancer last year. My countless hours on the phone w customer service was pointless. We are on fixed income. Asked DISH how we could save money and said if we change receiver to non recording we could save 5-7$ mo. We were not under contract at the time but unbeknownst to us, was roped into a contract. Not only did our rate go up (from $48.18/mo last pd 9/8/23 to $84.60/mo) with only local and basic channels as before. When I wanted to change the plan back they said no, and we lost our long standing plan and manageable payment. Now they say I have to pay to get out of contract. I've been trying to speak to management but to no avail on several occasions. The literally hours spent trying to resolve this with them has been burdensome and over taxing. I've been on a fixed income and a customer of theirs for over 20 years. I would like retribution i.e. letting me out of this contract with no penalty, as well as the extra money I paid extra all these months since 9/24/23 when this "contract" took effect. I feel blackmailed by this company, I don't watch DISH anymore. I would like to know if there are any other agencies I can make this complaint to, I feel they're taking advantage of seniors. I am estimating $84.60 x 20 months ($1692.00), less original payment of $48.18 x 20 mos. ($963.60) (Net $728.40) would be a fair refund, plus immediately canceling my contract/service with no further penalty. This does not include less the $5-7 month they said I would save if I switch the receiver. I'm also not charging for the agonizing time spent on hold and on the phone waiting to be escalated to someone who should have been able to help me. Thank you.
Business Response
Date: 04/22/2025
April 21, 2025

Ms. **** ***** *******
PO Box 728
********************

Re:          BBB Complaint #********
                **************** - ************

Dear **************************** 3, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.

You said that your bill was supposed to be lower after you exchanged equipment, but it increased from $48.18 to $84.60. You were also not made aware of the 24-month contract requirement. In addition, you mentioned you were unable to resolve this until now due to the recent passing of your partner. You requested to be released from the remaining term of the commitment and refunded $728.40.

On October 2, 2023, you were informed that your monthly rate was incorrect (as it was quoted $71.09,but you were charged $76.83); therefore, a monthly credit for $5.74 for 23 months was applied to your account to correct the issue.

A review of your September 23, 2023, call revealed that the 24-month commitment was disclosed to you and you verbally agreed to it.

On behalf of DISH Network, please accept my sincere condolences for the loss of your partner.

As a courtesy, I waived the remaining term of the commitment and you can cancel your service without penalty. Therefore, your refund request is denied.

If there are further questions or concerns about this issue, please feel free to contact me at *************.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DISH Network is refusing to provide a receipt for services rendered. When contacted by phone, was told there is nothing they can do. To be clear, I paid them and they refuse to provide a receipt.
Business Response
Date: 04/18/2025
April 17, 2025

Mr. ****** ******
PO Box 342
*********, CA 95363

Re:          BBB Complaint #********
                **************** - ************

Dear *************************** 1, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.

You stated that we refused to send you your bills even though you made the payments.

Our records show that a ticket was created and honored regarding your billing statements being reprinted and sent to you.

We apologize for any inconvenience this may have caused.

Sincerely,

******* ******
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************
                ******,CO 80210

                ***** *****

Customer Answer
Date: 04/20/2025

Complaint: 23147229

I am rejecting this response because:
The document provided is not a receipt, it's a bill for the next month's service. Furthermore, DISH assertion that they do not provide receipts is untrue.
I have received receipts (see attached) via email every month that I have been a customer at DISH since 2017. After February of 2025, I stopped receiving these receipts for seemingly no reason. Nobody at DISH Network has been able to explain why, and nobody can provide a receipt for payments I have made. They continue to provide Bills for further service, but never a true receipt.

Sincerely,

****** ******
Business Response
Date: 04/30/2025
April 29, 2025

Mr. ****** ******
PO Box 342
*********, CA 95363

Re:          BBB Complaint #********
                **************** - ************

Dear *************************** 25, 2025, we received your rebuttal, dated April 25, 2025, filed with the Better Business Bureau.

You rejected our response stating that the document you received was not a receipt, but a bill and you attached a copy of a previous one you received via email. You maintain that DISH Networks assertion that receipts are not sent is untrue.

Based on the attachment you included, this is an automated transactional email sent to customers that are on AutoPay once a payment is taken. With this information, we were able to confirm that your account was impacted by a systemic issue, which has since been resolved. Unfortunately, due to lapse of time, we are unable to generate the transactional email for the March payment.

We apologize for any inconvenience this caused you.

Sincerely,

******* ******
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ***** *****
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have no channels past 140
Business Response
Date: 04/17/2025
April 16, 2025

Ms. ******* *****
***************************************
*******************

Re:          BBB Complaint #********
                **************** - ************

Dear ************************** 3, 2025, we received your complaint, dated March 31, 2025, filed with the Better Business Bureau.

You said that you do not have any channels past 140.

My attempts to contact you by phone on April 10 and 16, 2025, were unsuccessful;however, I left a voice message offering my assistance.

A review of your account does not reveal that you have contacted us regarding any technical issues. Please call us at **************, and we would be happy to assist with troubleshooting this problem.

If there are further questions or concerns about this issue, please feel free to contact me at ************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **************************************
                ******, CO 80210

                ****** ********
Initial Complaint
Date:03/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dish network will not come and remove an old Satellite dish from my roof because it is not mine and the person who had the account moved close to 10 year's ago!! The dish is hanging upside down off my porch roof pulling shingles and who knows what else along with it!! It's going to put holes in my roof along with the wires It's already pulled away from the house!! It needs fixed and Dish refused because I'm not the account holder!! I can take it down but then dish will get a bill for however much it costs me to get the roof fixed!! They need to get these wires and Satellite straightened out!!!
Business Response
Date: 04/21/2025
April 18, 2025

Ms. ***** ********
*************************************************
****, ** 17404

Re:          BBB Complaint #********
                ************

Dear Ms. ******************* March 31, 2025, we received your complaint, dated March 30, 2025, filed with the Better Business Bureau.

You expressed concern that the satellite dish used by the previous owner (who moved ten years ago) is dangling off the roof. You are concerned that it will leave holes.

Once installed, the satellite dish becomes a permanent fixture of the property and it is the homeowners responsibility to remove it at their expense, once service is canceled.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********
Initial Complaint
Date:03/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last December 2024 I contacted Dish about my bill and told them I was a senior citizen and needed my bill lowered. They agreed to lower my bill to $48 for 12 months if I agreed to a 12 month commitment. Well, now my bill has gone up $7 after 3months!!! I called 4 times today, was disconnected once, and they told me the extra $7 was only for 3 months!! I was NEVER told that at any time. If I'd known this I would've went with ********* and, i would've never agreed to a 12 month commitment! And, again, I cannot afford the extra money. And, I don't watch TV except only at night.
Business Response
Date: 04/16/2025
April 3, 2025

Ms. **** ******
***************************
********************

Re:          BBB Complaint #********
                **************** - ************

Dear Ms. ***************** March 31, 2025, we received your complaint, dated March 30, 2025, filed with the Better Business Bureau.

You said that you agreed to a monthly rate of $48.00 for 12 months, but you found that it increased. You ask that we honor the rate that you were quoted.

When we spoke, I advised you that I would apply a $7.00 credit to your account for the current month and a $7.00 credit for the next six months to honor the monthly rate. I also told you that when you agreed to our credit offer, it was not a price lock and the monthly rate is subject to change.

We appreciate that you brought your customer service concerns to our attention for internal review.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ****** ********
Customer Answer
Date: 04/16/2025

Complaint: 23135249

I am rejecting this response because:
You told me the credit would be applied thru December. Which is 8 months. Not 6 months.
Sincerely,

**** ******
Business Response
Date: 04/25/2025
April 25, 2025

Ms.**** ******
***************************
*******************

Re:          BBB Complaint #********
                **************** - ************

Dear *************************** 24, 2025, we received your rebuttal, dated April 24, 2025, filed with the Better Business Bureau.

You rejected our response stating that the credit should be for eight months and not six as I stated.

I apologize for the confusion, and you are correct: the credit I applied will last for the entire 12 months.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **********************************************
                ******,CO 80210

****** ********
Initial Complaint
Date:03/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spoke with a *** 1/20/25 @11:35am he stated my bill will be ****** and thats including tax and cost for the equipment. He gave a confirmation#***** and said I was getting ******* free for 24 months. On today 3/29/25 I spoke with ***** and she stated all this is not true. No one will look at the ticket nor listen to the call. When I first signed with Dish I signed a contract stating my bill will be no more than a ****** I have not seen a bill yet. This company promise prices lock people in on contracts and changes prices where you can not afford. ***** told me because I am not under contract there is nothing that can be done even though the ***resentative confirmed the changes and gave a confirmation number for the changes. This is fraud.
Business Response
Date: 04/16/2025
April 11, 2025

Ms. ***** ********
3500 ******* Ln.
Hernando, MS ********************************************************************** BBB Complaint #********
                **************** - ************

Dear Ms. ******************* March 31, 2025, we received your complaint, dated March 29, 2025, filed with the Better Business Bureau.

You said that you were informed your monthly bill would be $109.00 and you would receive ******* for free for 24 months. However, your bill was not reduced to $109.00 per month and were informed nothing can be done because you are not in a commitment.

The call was reviewed and you were advised to redeem the ******* offer online, which was not done. When we spoke, I offered to help you accept the ******* offer (and to waive the associated commitment), but you declined.

You are not currently in a commitment; you may disconnect your service at any time without penalty. You are still receiving the price lock discount until January 2026.

We apologize for any inconvenience.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********

Customer Answer
Date: 04/17/2025

Complaint: 23134026

I am rejecting this response because: ****** contacted me stated she reviewed the call. ****** stated and confirmed the person I talked to from Dish on the date in questioned DID SAY MY BILL WOULD BE ****** GOING FORWARD FROM THAT DATE. ****** stated she would NOT honor what I was promised by the ***resentative. ****** stated she would coach the ***resentative instead. I advised ****** that was not fair because she acknowledge the *** promised me ***eatedly that my bill would be ****** going forward. Dish is being very deceitful.
Sincerely,

***** ********
Business Response
Date: 04/25/2025
April 25, 2025

Ms. ***** ********
3500 ******* Ln.
Hernando, MS ********************************************************************** BBB Complaint #********
                **************** - ************

Dear ***************************** 24, 2025, we received your rebuttal, dated April 24, 2025, filed with the Better Business Bureau.

You disputed my response because I am unable to honor the quoted price of $109.00.

When we spoke, I offered to assist you in accepting your ******* offer, waiving the associated commitment and right sizing your programming (in order to lower your bill), but you declined. As previously stated, you are still receiving a price lock discount without being in a commitment, meaning you are able to cancel your service at any time without penalty. We regret that you disagree with the resolution stated in my previous response.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********

Customer Answer
Date: 05/02/2025

Complaint: 23134026

I am rejecting this response because:
Again ****** would NOT honor what the representative stated which was ****** pricing. ****** stated she would coach the representative and at the same time acknowledging she listened to the recording and acknowledging the recording stated ****** is what I will be charged going forward with the channels I have. ****** offered to take some of my channels to get my bill lowered. That's not what the representative confirmed with me before the call ended. The representative stated ALL my channels will stay the same BUT my bill will be ******. I stated to ****** I would decline her offer to take my current channels to lower my bill and let the BBB know .... ****** stated it didn't matter the complaint/reply well it will come back to her. I want what the representative stated. I want what ****** ***** the representative stated what my bill will be.
Sincerely,

***** ********
Initial Complaint
Date:03/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In Apri of 2024 I noticed my auto payment for Dish did not come out of my account. I went to my account and saw it was still set up to come out and there had not been any refused charges on my checking acct. I tried to figure out what was wrong, but had to contact their customer service when I was unable and that it was still set up as auto pay. They didn't even try to fix it but sent me to a "help" service where I was supposed to pay to fix it. Called again but no help, so told them to cancel. Shipped equipment back when boxes were received. Received a call during the months after telling me I still owed for a month of service, that showed I had paid for it. Did confirm that they received equipment. Now they are billing me for month of service and equipment, saying they never received it. I have had their service a number of years in the past and never had issues, but something is very wrong now. I finally quit taking their calls after explaining numerous times, that I did not owe them anything. Now they have turned me over to a collection agency for the first time in my life (that is 75 years) Beware this company now. Perhaps a report here will help resolve this.
Business Response
Date: 04/16/2025
April 3, 2025

Ms. ***** *******
*****************
****************

Re:          BBB Complaint #********
                **************** - ************

Dear Ms. ****************** March 31, 2025, we received your complaint, dated March 29, 2025, filed with the Better Business Bureau.

You said that you were enrolled in *******, but found that your payment was not deducted in April 2024 as expected. You stated that you attempted to resolve this issue without success, and ended up closing the account and returning the equipment. However,you received a notice from a collections agency showing a balance due. You ask that your bill be corrected and for the debt to be removed from your credit report.

When we spoke by phone, you told me that when you contacted us to fix the ******* issue you were directed to a different company to resolve the issue, but they wanted to charge you. I explained that we process our payments and manage our own AutoPay system, but that I would look into what you were told and determine if feedback is necessary. I also advised you of the remaining programming balance and box return fee being valid. You made a payment of $174.69 to cover these charges. Although we did not receive two of the three receivers we were expecting, I removed all of the equipment charges, in the interest of customer service.

I requested that the debt be removed from our collections agency, which can take 24 hours. I also requested that the debt be removed from your credit report.Please allow up to six weeks to be completed.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **************************
                ******, CO 80210

                ****** ********
Initial Complaint
Date:03/28/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been a **** customer for 11 years. After many years had passed I wanted to upgrade my **** equipment to a 4K ****** and a 4K **** to take advantage of our new TVs having 4K. Turns out that there is no 4K satellite content on ****. I have never been able to watch anything 4K on ****. **** can only stream 4K content over an Internet connection. I already have ****** so theres no point in this redundancy. Adding 4K to the name of their equipment leads a reasonable person to believe they have 4K satellite content which they dont. At the same time our bill has been going up and up and up each month without us making any changes to our services. We are now paying $165 a month or the same content and resolution as we did 11 years ago. No improvements. I inquired about this and was told that my monthly bill could be brought down to $139 a month if I agree to a 2 year contract with early termination fees. This is predatory and I wont do it. $165 a month is way too much for **** services. Ive been ripped off by **** for years now. I want refunds and lower costs without having to sign a 2 year agreement. My ************************************************ some clout.
Business Response
Date: 04/16/2025
April 3, 2025

Mr. **** *******
*******************
******, AZ 85745

Re:          BBB Complaint #********
                **************** - ************

Dear Mr. ****************** March 28, 2025, we received your complaint, dated March 28, 2025, filed with the Better Business Bureau.

You stated that your bill has increased and you would like to receive a promotion to lower it. You stated that you were offered a two-year price lock promotion with a two-year commitment, which you declined since you did not wish to agree to a contract. You also expressed dissatisfaction with the 4K content we provide.

When we spoke on March 28, 2025 (in response to an email you sent us), I informed you that our best promotions require a contract. As an exception, I offered you a $25.00 monthly reduction to your bill for 12 months without a commitment. I also advised you that, unlike the 2-year price lock offer, this discount would not lock in your rate. You accepted my offer, and I also went over the 4K content available with the 4K equipment you currently possess.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

**** ******
Senior Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ********************************************
                ******,CO 80210

***** *****
Customer Answer
Date: 04/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I switched to Dish from ********* and have a printed offer from Dish to receive a $500.00 prepaid Mastercard for switching. I have tried dozens of times to get this done both online and on the phone with Dish for 3 months and have followed all of the steps and have come to the conclusion that they just wont give the offer.
Business Response
Date: 04/16/2025
April 2, 2025

Mr. **** *********
*************
Delta, UT 84624

Re:          BBB Complaint #********
                **************** - ************

Dear Mr. ******************** March 28, 2025, we received your complaint, dated March 27, 2025, filed with the Better Business Bureau.

You said that you were offered a gift card for signing up with DISH Network, but you have not received it.

When we spoke, I advised you that we would honor the gift card manually, as you have been unable to complete the redemption process. I indicated that it could take six to eight weeks for processing.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **************************
                ******, CO 80210

                ****** ********

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DISH Network, LLC is NOT a BBB Accredited Business.