Business Profile
Cable TVs
DISH Network, LLCThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,007 total complaints in the last 3 years.
- 754 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/06/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 20 May 2025 I called Dish to cancel my account with them. Dish *** got into my account, he asked why I wanted to cancel, I said they were too expensive. I paid $220 per month for two years and my contract was ending. I dont watch Dish and my husband only watches a few channels so it was not worth the cost. *** said that he could get me a better price ($87) keeping the channels we watched. My husband has Alzheimers, we were doing a trail run on another service but he was having problems navigating the menu so I let the *** tell me about all these channels I could get in addition (Starz, ******* (addition cost)). With speaker on, I talked it over with my husband since he was having issue, he said that if we get the golf channel and ******** the price was ok, so *** heard. So I had to agree to a two year contract. The 21st we were not home but Thursday, May 22 my husband informed me that he couldnt find the golf channel. I searched, the channel disappeared! He was so upset because he watches golf from Thursday to Sunday every week. Then I checked for ******** and it was gone! I called Dish back explaining everything, telling them we just want to cancel since we werent getting what we wanted. We were told sorry you agreed to the two year contract. I explained it was less than two days and we now werent getting the channels we watch. They said fine but we would have to pay an early termination cost which the *** stated was over $600! We asked to speak to a supervisor and got the same run around. My husband became irritate and it turned into a fight between him and me as well. Seeing we werent getting any where I said goodbye and hung up. About an hour later I get an email from Dish stating that my service is canceled. I thought they changed their mind. A box came in I packed all the equipment up and mailed out yesterday morning. In the afternoon I get an invoice for $515.12! I NEVER agree to the early termination! They recorded the call and I DID NOT agree!Business Response
Date: 06/25/2025
June 12, 2025
Mrs. Noreen Ernest
15815 SW 33rd St.
Ocala, FL 34481
Re: BBB
Complaint #23434314
8255909953698872
- 2025-06-11577
Dear Mrs. Ernest:
On
June 6, 2025, we received your complaint, dated June 6, 2025, filed with the
Better Business Bureau.
You
said that when you called in to close your account, you were convinced to keep
the service. However, you said that you did not get Fox News and the Golf
channel as promised; therefore, you dispute the early termination fee.
I
reviewed the call recording when you agreed to the new contractual agreement and
did not find that you asked if the Golf channel or Fox News would be included when
you agreed to the new programming package. However, in the interest of customer
service I waived the balance on your account.
If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7754.
Sincerely,
Scott Diaz
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc:
Denver / Boulder Better Business
Bureau
3801 E. Florida Ave., #350
Denver, CO 80210
Nicole
SteffaniCustomer Answer
Date: 06/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23434314, and find that this resolution is satisfactory to me.
Sincerely,
Noreen ErnestInitial Complaint
Date:06/05/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Against Dish Network for Misleading Sales Practices and Undisclosed Cancellation FeeDear Better Business Bureau,My name is ***** ****** and I reside at ************************************** ***********. TN ***** I am filing a complaint against Dish Network, located at *****************************************, due to deceptive sales practices and an undisclosed early termination fee.a Dish Network salesperson came to my home to sell TV service. They used an iPad to process the order and explicitly stated that I could try the service and cancel at any time without penalty. No contract was presented, and I did not sign any documents. Based on this assurance, I agreed to the service.When I decided to cancel shortly after, Dish Network informed me of a $420 early termination fee, which was never mentioned by the salesperson. I contacted Dish Networks customer service and spoke with multiple supervisors, but they refused to waive the fee, claiming it was part of their standard terms. This feels like a deliberate misrepresentation, as the salespersons verbal promise led me to believe there would be no financial penalty for canceling.I have attempted to resolve this issue directly with Dish Network without success. I am requesting that the BBB investigate this matter and urge Dish Network to waive the $420 cancellation fee, honoring the salespersons verbal commitment. Additionally, I ask that Dish Network be held accountable for ensuring their sales representatives provide clear and accurate information to customers. I can be reached at my number and email when i filled this complaint for further information. Thank you for your assistance in resolving this matter.Business Response
Date: 06/25/2025
June 14, 2025
Mr. ***** ******
***********************
*********************
Re: BBB Complaint #********
**************** - *************
Dear ************************** 5, 2025, we received your complaint, dated June 5, 2025,filed with the Better Business Bureau.
You are disputing the early termination fee of $420.00 that was applied to your DISH Network account because you said that it was never disclosed to you. You also stated that you never signed an agreement. You are requesting a billing adjustment.
Our records show the early termination fee was previously ********* a courtesy, I waived the remaining balance of $28.26.
We apologize for any inconvenience.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************************;
******, CO 80210
****** ********Customer Answer
Date: 06/25/2025
Complaint: 23429717
I am rejecting this response because:
Sincerely,
***** ******i sent them a payment of $28.26 how do I get that back. I sent it before I new they were going to wave it as well.
Business Response
Date: 07/03/2025
July 2, 2025
Mr. ***** ******
***********************
*********************
Re: BBB Complaint #********
**************** - *************
Dear Mr. ***************** July 1, 2025, we received your rebuttal, dated July 1, 2025, filed with the Better Business Bureau.
You rejected our response requesting a refund for your $28.26 payment.
A refund check of $28.26 will be mailed to the address on your account. Please allow up to 14 business days for processing and delivery.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C
cc: ****** / ******* Better Business Bureau
**********************************************
******, CO 80210
****** ********Customer Answer
Date: 07/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:06/05/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i don't owe the money company waited a year to charge me i canceled the service dec 15 2024 moving waited two weeks to get boxes to return equipment which was return on dec 30 2024. i heard nothing then received letter 3 weeks ago saying i needed to pay this money. it very strange to me i was claiming a bankruptcy that this year which took approximately 41/2 months that i did my self without legal help. Could have included them this the *** something going on please investigate.Business Response
Date: 06/25/2025
June 23, 2025
Mr. James Rowe
542 Dana Ln.
Escondido, CA 92027
Re: BBB
Complaint #23428457
2025-06-11511
Dear Mr. Rowe:
On June 5, 2025, we received your complaint, dated June 5,
2025, filed with the Better Business Bureau.
You stated that you closed your account on December 15, 2024,
and returned the leased equipment. However, you just received notice of a
balance due. You requested assistance.
Our records show that your account was closed on December
19, 2024. A $100.00 early termination fee and a $20.00 box return fee were
applied, and a final bill generated on January 19, 2025. Our records indicate
that, while active, the account was on eAutoPay, which was removed on the date
the account was closed. To view and pay the final bill, you would have had to
log into our website at www.mydish.com.
Your account was sent to a collection agency on February 5,
2025. As a courtesy, I waived the outstanding balance of $121.75.
Sincerely,
David Rikkers
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.
cc: Denver /
Boulder Better Business Bureau
3801 E.
Florida Ave., #350
Denver,
CO 80210
David
LasloCustomer Answer
Date: 06/26/2025
Complaint: 23428457
I am rejecting this response because:
Sincerely,
James RoweInitial Complaint
Date:06/04/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was promised a $200 prepaid ********** after I signed up with **** with a 2 year contract. The requirements were waiting 1 month and paying my first months bill, I have met my end of the obligation and now they are refusing to provide me with the $200 dollar prepaid MasterCard, they now claim I was never promised that but the initial phone call when I signed up which was recorded by Dish is when I was promised it. I asked my grandson to call on my behalf and at one pointed they offered a $150 bill credit, my grandson refused the offer stating it wasn't fair to give up $200 that could be spent anywhere for a billing credit.Business Response
Date: 06/20/2025
June 12, 2025
Ms. Sharon Bishop
7622 Brabham Way
Elk Grove, CA 95758
Re: BBB
Complaint #23426496
8255909997669855
- 2025-06-11461
Dear Ms. Bishop:
On
June 5, 2025, we received your complaint, dated June 4, 2025, filed with the
Better Business Bureau.
You
said that you were offered a $200.00 gift card for signing up; however, you
have not received it and customer service was no help.
I
contacted you by phone today and left a voice message.
Our
records reflect that the gift card redemption email was sent to the email address
on your account ([email protected]) May 7, 2025. Please follow the included steps to receive
the card.
If
there are further questions or concerns about this issue, please feel free to contact
me at (720) 514-7754.
Sincerely,
Scott Diaz
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc:
Denver / Boulder Better Business
Bureau
3801 E. Florida Ave., #350
Denver, CO 80210
Nicole
SteffaniCustomer Answer
Date: 06/23/2025
Better Business Bureau:
I did speak with Scott Diaz the day after he left the voicemail. He has corrected the problem; I received the card in today’s mail 6/23/2025. Mr. Diaz was polite and professional when I spoke with him. Although I am satisfied with the outcome, the timeline described by Mr. Diaz is incorrect, but all’s well that end’s well.
I have reviewed the response made by the business in reference to complaint ID 23426496, and find that this resolution is satisfactory to me.
Sincerely,
Sharon BishopInitial Complaint
Date:06/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of Dish for 23 years and during that time I have had a few disputes but now the bait and switch is ridiculous. My bill was $49.33 then it jumped $12.00 to $61.33 suddenly so I called; the representative talked me into a switch to the flex pack which would to $49 and change and was told the channels are the same but just more added. Found out in a few hours that it had removed channels so I called and asked to be switched back to old program, but the a new representative tried to add more channels which would cost $60 and I said no I want to go back to old channels. Now the representative said that going back to old package would now be $75, this is ridiculous. You raised the rates $12 then raised them again by another $14 for a total increase of $26 all in the span of 6 hours. I cancelled the service after 23 years.Business Response
Date: 07/07/2025
July 2, 2025
Ms. ***** ******
******************
******, WA 98058
Re: BBB Complaint #********
**************** -2025-06-11800
Dear ************************** 11, 2025, we received your complaint, dated June 4, 2025, filed with the Better Business Bureau.
You said that your bill was $49.33 and suddenly increased by $12.00 to $61.33. You stated that when you called to inquire as to why, the representative convinced you to switch to the Flex Pack for $49.00 and assured you the channel lineup would not change, but it did. You called back to go back to your old plan, the price increased for the same package to $********* believe this is a case of bait and switch. You request a billing adjustment.
A review of your account found that the initial $12.00 increase to $61.33 was caused by a $12.00 monthly courtesy credit expiring. Therefore, the actual price of the package was higher. When adding it back on, the current price was prorated due to it being added while your account was in the middle of billing cycle.
As a courtesy, I issued a refund for your last payment of $49.33.
We apologize for the inconvenience and confusion this may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:06/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter and I have both had Dish for over 7+ years sometimes separate accounts at different locations. I recently moved back in with my daughter and cancelled my Dish account as she already had one. Prior to moving in with her I had an account in VA for less than a year. As soon as I had it hooked up it started messing up. Couldn't rewind, fast forward, would record wrong program, recordings could be just a black screen, had to unplug and reset on a weekly basis as I would get a message saying "connection to ****** lost" code 1309 (weekly) , playback code error 2402, program being watched freezes and would have to change the channel and or Dish would start searching for a connection, etc. I had tech's come out and they would replace equipment but issues still persisted. After moving in with my daughter at a new residence, new contract the issues continued with totally different and new equipment. We had a tech come out and he did some things and said if it persisted to call back. I informed him I would be calling back as these issues have been going on for over a year. He asked if I could at least wait for 2 weeks because the tech will get dinged if he is called back sooner than 2 weeks!! So I waited 2 weeks and called back. The tech on the phone informed me that the problem was not with my equipment but that Dish has been having technical difficulties. So I asked for a discount since this had been going on for over a year. He said he could not but Dish was offering Paramount + for free which I didn't want or I would already have it. I was not scheduled for a tech to come out as it wasn't our equipment. Called in today to have it disconnected as we are paying for services that we have not been getting. I was informed that since we were breaking contract they would be charging me over $500 because we didn't have enough tech visits, that I was told I didn't need as wasn't the equipment!! Why would I have a tech visit when not in my equipment?!?!Business Response
Date: 06/19/2025
June 8, 2025
Ms. ***** ******
*************
**************************
Re: BBB Complaint #********
**************** - *************
Dear ************************** 4, 2025, we received your complaint, dated June 4, 2025, filed with the Better Business Bureau.
You expressed concern regarding ongoing technical issues and you would like to close your account without penalty.
A review of your account reveals that it was activated on December 28, 2024. The first time we received contact from you regarding technical issues was on March 10, 2025. You reported a frozen screen and a free technician visit was scheduled. When the technician arrived, your system was checked and it was found that cables needed to be tightened. Your next call regarding technical issues was on June 4, 2025, and a free technician visit was set up. When the technician came to your home, he reviewed your system and replaced a power cable, in an abundance of caution, but found no issues with your signal. As your account does not reflect ongoing technical issues (that were not resolved), we are unable to meet your request to close your account without penalty.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******, CO 80210
****** ********Customer Answer
Date: 06/25/2025
Complaint: 23418197
I am rejecting this response because: The tech found nothing wrong with signal but I was still having issues and the tech witnessed one while there. The issue the tech saw was the show freezing, won't rewind or forward, had to change the channel and go back but then you lose the option to rewind and watch the show that you had been planning on watching which is why it was on that channel! The tech called his boss and I heard him say that it was normal for shows to freeze! Lie! I am 60 years old and have had a dish since Prime Star and no they don't freeze and make you change the channel to get it to work again and Dish didn't have this problem until sometime last year. I also have videos of the issues happening. I had Dish at my previous address, prior to moving in with my daughter, where I was having the same issues (sure this was in my initial complaint). Constantly calling tech support, some tech visits and had to unplug my **** on a weekly basis! You would think with totally different/new equipment when moving would have fixed the issue and it didn't. That's when I found out that it wasn't the equipment but something larger with Dish. That is why I/we want to be able to disconnect early with no penalty.
Sincerely,
***** ******Business Response
Date: 07/03/2025
July 2, 2025
Ms. ***** ******
*************
**************************
Re: BBB Complaint #********
**************** - *************
Dear Ms. ***************** July 1, 2025, we received your rebuttal, dated July 1, 2025, filed with the Better Business Bureau.
You rejected our response stating that you want to be able to disconnect your account because the problem is not with your equipment, but with ************************** said that you were told the freezing programs are normal.
Our records reflect that a technician was sent to your home twice, and the technicians did not find anything wrong with your signal or equipment. Due to this we are unable to meet your request to release you from your contract.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******, CO 80210
****** ********Initial Complaint
Date:06/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been with Dish Net over 30 years. We have ,NEVER, been late on a payment. We are Seniors and TV is an integral part of our life. Both retired and on a fixed income. We have the SMART PACK, we pay for the Dish Protect Plus. It seems our bill continually goes up and we watch the same movies over and over again. For instance Channel ***************************************** the morning we have to watch again in the evening. You would think a valued customer as we are, Seniors, and on fixed income (as many are) we could get some sort of cut rate. We used to get all the movie channels. We are lucky we can afford the Pack we have now. The sad part is we live way out of City Limits so Satellite is the only way we can get TV. Would you PLEASE PLEASE put your corporate heads together and figure something out ?? Its not like yall are going to go broke. You might even draw more to come to Dish Net verses ********** Please think ?? about it. $ ****** a month is killing us. Respectfully ******** *******Business Response
Date: 06/20/2025
June 8, 2025
Ms. Kristine Hoffman
175 Daniel Road East
Center Point, TX 78010
Re: BBB
Complaint #23415240
8255909441885867
- 2025-06-11354
Dear Ms. Hoffman:
On
June 4, 2025, we received your complaint, dated June 3, 2025, filed with the
Better Business Bureau.
You
expressed concern regarding your monthly rate increasing and repetition of
content. You asked that we look at offers to lower your rate.
When
we spoke by phone, I advised you that your last promotion ended in February
2025, which resulted in a rate increase. I offered you our Price Lock Advantage
with a two-year commitment at a rate of $105.57. I went over the disclosures
which included an early termination fee of $10.00 for each month that is not
completed. You agreed to the offer. I also explained that we are unable to
address the programming content issue, as we do not own the channels we provide,
and we recommend that you contact the channel providers directly regarding your
concerns.
If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7754.
Sincerely,
Scott Diaz
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc:
Denver / Boulder Better Business
Bureau
3801 E. Florida Ave., #350
Denver, CO 80210
Nicole
SteffaniInitial Complaint
Date:06/02/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Part of my contract is On Demand movies and shows. These are not available for reasons unknown to me. The message on screen is "Internet based On Demand content is not available in your area". A DISH representative, *******, via a chat, tried to fix On Demand but as not successful. He said I needed a service call that would cost me $95. I refused. I should not have to pay to get a service I pay for fixed. I asked for a refund and ******* turned wise a** and offered me a refund... $0.I am available for further input.Business Response
Date: 06/20/2025
June 13, 2025
Mr. ****** ******
*********************************************************
Re: BBB Complaint #********
**************** - *************
Dear ************************** 2, 2025, we received your complaint, dated June 2, 2025, filed with the Better Business Bureau.
You said you are being notified that Internet-based On-Demand content is not available in your area. You disputed the technician visit fee to address the issue. You also expressed concern with the customer service you received. You requested a free technician visit to fix this problem.
When we spoke, I informed you that the $95.00 technician visit fee is standard for any technician visits unless you have DISH Protect. As an exception, I offered you a free visit. You accepted, and one was scheduled for June 17, 2025. If you run into further issues, please contact me at **************.
We regret that your experience was unfavorable.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C
cc: ****** / ******* Better Business Bureau
**********************************************
******, CO 80210
****** ********Customer Answer
Date: 06/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:06/02/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since March I have been billed for services that I don't receive--$169.85. I have reached out to the company four times. They keep telling me there is nothing they can do about it. First they said it was for services they don't receive. They told me when I called it was a black out date. Another channel--still no program. Then they told me I needed a ****** at no charge. The tech told me they couldn't give me the ********* programming because they don't have a contract to televise. Then they told me that the charges were for insurance which I never agreed to. I haven't been paying for what I don't receive and they add it on to the next bill. My regular bill is $81.86 and I am willing to pay for that.Business Response
Date: 06/19/2025
June 7, 2025
Mr. Robert and Mrs. Elaine Davis
2824 Park Rd.
Belleville, IL 62220
Re: BBB
Complaint #23407455
8255909645990786
- 2025-06-11209
Dear Mr. and Mrs. Davis:
On
June 2, 2025, we received your complaint, dated June 2, 2025, filed with the
Better Business Bureau.
You
said that you have been billed for service you have not received. You contacted
customer service and received conflicting information. You also expressed
concern that you did not receive Cardinals games, and you did not request our
insurance.
A
review of your account reveals that you accepted DISH Protect (our insurance) free
for one month on March 29, 2025. As it was not removed after the free period ended,
you continued to be charged. It has been removed and you have been credited for
the full charge. You also agreed to our MLB Extra Inning package on March 27,
2025. You have since called in and requested for it to be removed; as a
courtesy, all of the charges have been credited. Your current balance due is
$78.40 for services from June 8 to July 7, 2025.
We
strive to provide excellent customer service and we regret that your experience
was unfavorable.
If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7754.
Sincerely,
Scott Diaz
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc:
Denver / Boulder Better Business
Bureau
3801 E. Florida Ave., #350
Denver, CO 80210
Nicole
SteffaniInitial Complaint
Date:05/30/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For two months in a row Dish has claimed a request for Pay Per View has come from my receiver. Although I know I didn't make the request the first time around, I went ahead and paid the money. I contacted Dish again today, because although I've paid, it's appeared on my bill again. Now they're claiming I requested it again on May 1st. I sent a copy of my bill to show that it was paid on May 2nd and that the supposed charge came from my receive in April. After chatting with 3 different people, one who randomly disconnected the chat, I was told the issue would be reported. I asked would someone follow up with me and they said no, that I had to follow up with them. This is horrible service. I'd like to cancel at this point without any penalties. It is fraud to charge someone for something that they didn't even order.Business Response
Date: 06/19/2025
June
6, 2025
Ms.
Jessica Horace
2518
Pines Pointe Dr.
Katy,
TX 77493
Re: BBB
Complaint #23400353
8255909846925706
- 2025-06-11166
Dear
Ms. Horace:
On
June 9, 2025, we received your complaint, dated May 30, 2025, filed with the
Better Business Bureau.
You
said that for two months you have been billed for a Pay-Per-View (PPV) you
already paid for.
A
review of your account reveals that a PPV was ordered on May 1, 2025, and paid
for on May 17, 2025. Your bill due in April 2025 was $144.76 and your bill due
in May is $144.76, indicating no change. Enclosed are copies of each for your
records.
If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7754.
Sincerely,
Scott
Diaz
Corporate
Case Manager
Executive
Escalation Team
DISH
Network, L.L.C.
Enclosures
(2)
cc:
Denver / Boulder Better Business
Bureau
3801 E. Florida Ave., #350
Denver, CO 80210
Nicole Steffani
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