Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,006 total complaints in the last 3 years.
754 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was looking into services from **** and decided I would try it. I live in ******** and I knew that I had hurricane damage, so I set the appointment out a couple of months. After multiple inspections of my roof, I was told I needed a new roof. So I called Dish and relayed the situation to them and cancelled the appointment. They were very nice and apologetic about the hurricanes ****** and ******, and that was the end of it. Until I got my credit card bill. They said they needed a credit card for a credit check. They charged me $50.00 for nothing. I called my credit card company and disputed the charge, I called Dish, and they said "that is what they always do, and they would refund my card, no problem". A month later it is back on my card, they told my credit card company that it is a cancellation fee. There was no mention of a cancellation fee from anyone. I never signed anything, they never did anything except talk to me on the phone. This is unjust enrichment and this company is a predatory company. BEWARE, YOU CANNOT EVEN TALK TO THEM ABOUT SERVICES BECAUSE THEY WILL CHARGE YOU. I will continue to dispute this charge.
Business Response
Date: 06/20/2025
June 19, 2025

Ms. Karen Martell
1323 Western Pine Cir.
Sarasota, FL 34240

Re:          BBB
Complaint #23399019
                8255909955693939
- 2025-05-11091

Dear Ms. Martell:

On May 30, 2025, we received your complaint, dated May 30,
2025, filed with the Better Business Bureau.

You
said that you had to cancel your installation due to hurricane damage, but you
were still charged $50.00. You disputed this with your credit card company, but
it showed back up on your card anyway.

The
company you signed up for our service through is a third-party retailer. These
funds were not received by DISH Network and therefore, we cannot issue a refund.
However, our Relationship Management Team is reaching out to them to review
your request.

Please
understand that if you have filed another dispute with your card issuer, it
could slow down the process. If the dispute is found in your favor, a refund is
not necessary.

We apologize for any inconvenience this may have caused.

If there are further questions or concerns about this issue,
please feel free to contact me at (720) 514-7747.

Sincerely,

Chris Gallegos
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Need removal of a satellite in my yard thats been there for years
Business Response
Date: 06/20/2025
June 19, 2025

Ms. Giselle Badillo
62 W. Oak Rd.
Vineland, NJ 08360

Re:          BBB
Complaint #23398154
2025-05-11090

Dear Ms. Badillo:

On May 30, 2025, we received your complaint, dated May 30,
2025, filed with the Better Business Bureau.

You requested that a satellite dish that has been in your
yard for years be removed. You provided a picture of the dish mounted on a pole.

A review of the image provided confirms that the satellite
dish in question is from DIRECTV—not DISH Network; please contact them directly
for assistance.

Sincerely,

David Rikkers
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                David
Laslo
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had ******* set up 5/23/2025. Soon after I had issues receiver currently off. I had no TV for 2 days. I made many calls to Dish on this. They would send someone to look at this at charge $95. I stated there should be no charge. Then they ask do I have their insurance? I said what insurance. Never told about insurance. I then stated how dissatisfied I was, No TV for 2days. The issue was with the failed equipment. I requested to cancel the service, come get the failed equipment. I was told they dont pick up the equipment I have to send it back to them at my expense. Then they said the charge for early cancellation is $485. Oh my gosh. I asked them what about the Dish on the roof. I HAVE to take down. My reply was I am 68 years old and they want me to go on the roof to take down. Or, I can call Design retailer to take down and I am going to have to pay them. But they had no issue letting me know I owe them $565.75 dollars. ******* failed me as a customer and had no regard for my situation. Its like saying to bad its my problem
Business Response
Date: 06/19/2025
June 4, 2025

Ms.******* **********
*************
****************

Re:          BBB Complaint #********
                **************** - *************

Dear Ms. ********************* May 30, 2025, we received your complaint, dated May 30, 2025, filed with the Better Business Bureau.

You stated that your service stopped working shortly after it was installed, and you were told it would cost $95.00 for a technician visit because you did not have DISH Protect. You expressed concern with having to return the equipment and being charged an early termination fee. You requested your account be closed without this fee and your equipment picked up.

A review of your account reveals that when you contacted us to cancel due to technical issues, we offered to send a technician to your home at no cost, but you declined; we have no record of you being told there was a $95.00 charge.

As stated in your contractual agreement, there is a $25.00 fee for the return shipping kit, as we require the leased equipment (receivers and remotes only)to be shipped back to ***

In the interest of customer service, I waived the outstanding balance on your account.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                ***************************************************;
                ******, CO 80210

                ****** Steffani
Customer Answer
Date: 06/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* **********
Initial Complaint
Date:05/28/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were charged for pay-per-view movies and adult movies between May 1 and May 13 in the amount of $302.25 that no one in our household ordered or viewed. I contacted customer support at ************************ 3 times and was told all 3 times the movies were ordered to the receiver at my address and they could not or would not remove the charges. I believe my DISH acct was hacked and someone was able to pirate my info, whether through my email or password and have since changed the password. The parental control code that I had entered to prevent my disabled husband from accidentally ordering such movies no longer worked. I believe that was changed by whoever was able to hack my DISH account. That has since been reset.
Business Response
Date: 06/19/2025
June 4, 2025

Ms. Jane Pratschner
2918 Madison Ave. N.
Fargo, ND 58102

Re:          BBB
Complaint #23388377
                8255909355762706
- 2025-05-10915

Dear Ms. Pratschner:

On
May 28, 2025, we received your complaint, dated May 28, 2025, filed with the
Better Business Bureau.

You
said that you believe your account may have been compromised, as you have been
billed for a number of adult Pay-Per-View (PPV) movies. You maintain that no
one in your home ordered these PPVs and you would like them credited.

When
you contacted us on May 20, 2025, we informed you that the PPVs were ordered
through your equipment, and we agreed to remove the ability to order them
without calling customer service. You were also advised that PPV purchases are
final and cannot be refunded.

If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7754.

Sincerely,

Scott Diaz
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:
          Denver / Boulder Better Business
Bureau
                3801 E. Florida Ave., #350
                Denver, CO 80210

Nicole
Steffani
Customer Answer
Date: 06/25/2025

Complaint: 23388377

I am rejecting this response because: even though DISH said pay per view & adult movies were ordered to the receiver at my address between May 1 and May 13, 2025, no one in my home ordered them. We have no record of them on our TV, our hopper or see the movies anywhere. The only place they show is on our bill. Again, NO ONE in our house ordered, viewed or deleted these movies, but we were charged $302.25. I paid the bill because I have an excellent credit rating and I don't want to take a hit for a late payment. I want to be reimbursed. And furthermore, I want to be assured my DISH account information is SECURE.

Sincerely,

Jane Pratschner
Initial Complaint
Date:05/28/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been contacting Dish about numerous things and have been told I am in no contract as of now, so it is alright to do this and that, also they did not tell me I was in a contract as thy are now trying to claim.I called because I was trying to cancel the subscription with them and get ROKU, I am disabled and cannot afford them, and they spring this nonsense on me.They said they would look into it, and find a recording, and asked me where I would like it sent. Then they told me they found a recording of me agreeing to a contract when I got a change done, so it is resolved I need to pay or get charged more when I opt out. I said let me hear the recording, they said they have no way of sending it to me.
Business Response
Date: 06/19/2025
June 17, 2025

Mr. Philip Yount
1012 E. Glen Ave.
Peoria Heights, IL 61616

Re:          BBB
Complaint #23388028
2025-05-10911

Dear Mr. Yount:

On May 28, 2025, we received your complaint, dated May 28,
2025, filed with the Better Business Bureau.

You stated that you were told you are not in a contract;
however, when you called in to cancel, you were told that you were. You stated
that you were then told we have a recording of you agreeing to this contract.
You requested a copy of the recording. You also requested that the contract be
voided and to receive compensation.

A review of the call recordings found that on June 21, 2024,
you spoke to our representative, and agreed to a new two-year commitment in
exchange for a $30.00 decrease in your monthly rate. We are not able to provide
you with a copy of the recording without a subpoena, court order or search
warrant. I found no record of a call where you were told that you were not in a
commitment. The Early Termination Fee (ETF) associated with the contract is
valid.

Our records indicate that you disconnected your account on
May 29, 2025, and an ETF of $260.00 was charged. As a courtesy, I applied a
credit of $130.00 to the account to waive half of the ETF. The final balance
now due is $159.18.

If there are further questions or concerns about this issue,
please feel free to contact me at (720) 514-6215.

Sincerely,

David Rikkers
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                David
Laslo
Customer Answer
Date: 06/22/2025

Complaint: 23388028

I am rejecting this response because:
I called concerned about the prices and said I will have to terminate my viewing,
then they said hold, and gave me a special price to stay, not once stating I have to stay
or beak a contract, this happened a number of times, there was never any agreement to a new contract.
Furthermore, I was told time and time again, then, when I later went down to basic TV
to be able to afford staying, it would not affect anything,
as is being now said it did, at to stop ware off of contract time.
You offered me a deal, ending up paying more than half of all wrongly due,
as I should not be paying anything, this is not acceptable to me.

Sincerely,

Philip Yount
Initial Complaint
Date:05/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a ************ customer with 3 lines on my account. I was recently charged two large, unexpected Phone Discount Reversal fees totaling $152.52, despite having received these discounts when I signed up and made payments consistently.These charges were not explained, and customer service has refused to reverse them or apply any goodwill credits even though similar goodwill credits were applied to my account previously (on May 1, 2025).I am on Autopay with three iPhones (all active), and I am simply asking for the same fair treatment Ive previously received. Boosts refusal to assist despite their own prior corrections feels dishonest and ************* requesting a refund of the $152.52 or the reapplication of my discount, along with confirmation that my monthly bill will reflect the plan I agreed to.If this cannot be resolved, Ill be switching to another carrier and pursuing additional remedies.
Business Response
Date: 06/20/2025
June 18, 2025

Mr. Joshua Allegretta
50 Lawn Ave., #2
Warwick, RI 02888

Re:          BBB
Complaint #23387782
                29539296387211 - 2025-05-10913

Dear Mr. Allegretta:

On May 28, 2025, we received your complaint, dated May
28, 2025, filed with the Better Business Bureau.

You
said that two credits, totaling $152.52, were reversed and you were not
provided an explanation and no one would reapply them. You request the credits
be reapplied and your plan reinstated with the original discount or an
equivalent adjustment.

A
review of your bill history does show the two credits were reversed on April
30, 2025, which increased the balance from $269.17 to $421.69; however, they
were subsequently reapplied, on May 1, 2025, reducing the balance back to
$269.17. In addition, a payment for $116.65 posted to the account, on May 1,
2025, but this was $152.52 short of the amount due at that time.

Our
records show the current amount due ($215.48) is correct. However, it is not
reflected on the bill you provided with your complaint.

We apologize for any inconvenience and confusion this
may have caused.

Sincerely,

Chris Gallegos
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           Denver
/ Boulder Better Business Bureau
                3801
E. Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani
Initial Complaint
Date:05/28/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dish Network took another payment this month from my checking account through the use of the debit card I used for the original payment without my authorization. I called them, they told me they made a mistake and money would be refunded within 3-5 business days. I gave them a week, and when I called in again today they tell me up to 7 more business days. I have other bills coming out of this account.
Business Response
Date: 06/20/2025
June 18, 2025

Mr.****** *****
*******************
****,MI 48470

Re:          BBB Complaint #********
*************

Dear Mr. **************** May 28, 2025, we received your complaint, dated May 28, 2025, filed with the Better Business Bureau.

You stated that a duplicate payment was made. You contacted customer service and requested a refund. You were told the refund was being processed, but you have not received it yet.

Our records confirm that a refund of $112.95 was processed on May 28, 2025, and sent electronically to a card ending in 6888. Please contact your financial institution to confirm receipt of these funds.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ***** *****
Customer Answer
Date: 06/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:05/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 05/27/25 an agent of the creditor, "******," stated there was confusion on the account and it was submitted in error, and for an incorrect and greater balance.
Business Response
Date: 06/19/2025
June 3, 2025

Ms. Rebecca Winship
14381 Headlands Lane
Foley, AL 36535

Re:          BBB
Complaint #23385117
                8255909785411486
- 2025-05-10832

Dear Ms. Winship:

On
May 28, 2025, we received your complaint, dated May 27, 2025, filed with the
Better Business Bureau.

You
said that on May 27, 2025, the creditor informed you the balance was submitted
in error and for an incorrect amount. You requested a correction to your credit
report.

My
attempts to contact you at (334) 893-5363 on May 30 and June 3, 2025, were
unsuccessful, but I left a message each time. I also sent an email to [email protected] with a request that you contact me.

When
you were initially sent to collections, the balance was $227.40 for service
rendered. However, it increased to $666.30 due to the leased equipment not
being returned. The balance is now zero because you paid the $227.40 and the
equipment was received. Nonetheless, the collection attempt remains valid
because you did not pay the balance in a timely manner.

If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7762.

Sincerely,

Alicia Clark
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:
          Denver / Boulder Better Business
Bureau
                3801 E. Florida Ave., #350
                Denver, CO 80210

                Nicole Steffani
Initial Complaint
Date:05/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled their services in 2022 and when I called to cancel they stated I could have 30 additional days of service free and that I did not owe a balance. Instead, they charged me and when I recently disputed it; Dish changed the reported date to May 2025. I originally called and requested to speak with a manager so they could listen to recording but they did not call me back. The message at that time stated all calls are recorded yet they would not listen to it to collaborate what actually occurred.
Business Response
Date: 06/19/2025
June 4, 2025

Ms. Rachel Dunn
5010 Round Table Dr.
San Antonio, TX 78233

Re:          BBB
Complaint #23384684
                8255909854978175
- 2025-05-10834

Dear Ms. Dunn:

On
May 28, 2025, we received your complaint, dated May 27, 2025, filed with the
Better Business Bureau.

You
said that when you contacted us to cancel your service back in 2022, you were
told that you could keep it for another month at no cost; however, you said
that you were charged for the service. You disputed the balance and you have
concerns with the validity of the reporting.

A
review of your account does not reveal that you were provided with any free
service when you requested to disconnect your account.

Our
records show you have settled the balance; as a courtesy, I requested that the
balance be removed from your credit report. Please allow six to eight weeks for
the credit bureaus to be fully updated.

If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7754.

Sincerely,

Scott Diaz
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:
          Denver / Boulder Better Business
Bureau
                3801 E. Florida Ave., #350
                Denver, CO 80210

Nicole
Steffani
Initial Complaint
Date:05/27/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been customers for many years but technical issues as of the last 12 months have us rethinking this decision. A few months ago we had to have our reciver replaced which took over a week. Today we had total service loss now it's going to be another week before a technician can come out to fix the issue. If your products are not reliable then your customers are not happy. We pay for a product and we are not receiving what we paid for. It is a monthly issue that we have to turn everything off and reset the new receiver which takes hours to watch TV.
Business Response
Date: 06/20/2025
June 18, 2025

Mr. ******* ******
**********************************************************************************

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. ***************** May 28, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

You said that over the past 12 months, you have been experiencing technical ********* took more than a week to replace the receiver and since then, you have experienced signal loss issues every month. When you called in about the problem, you set up a technician visit; however, the appointment was canceled two days later. You would like someone to contact you and rectify the situation.

When I spoke to Mrs. ****** today, she said that you canceled the technician visit because the television was working at the time. She indicated the issues continue. I explained that, although it was working at the time, intermittent signal loss is not supposed to happen on a regular basis; therefore, we scheduled another technician visit for Saturday, June 21, 2025; I emphasized that, even if the service is working, you should refrain from canceling because a technicians expertise is necessary to ascertain the reason. As a courtesy, I offered to waive your current balance and applied a $50.00 monthly credit for six months to your account, which Mrs. ****** accepted.

We apologize for any inconvenience this may have caused.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********

Customer Answer
Date: 06/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******

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