Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DISH Network, LLC

  9601 S Meridian Blvd Englewood, CO 80112-5905

• 

  Dish Express, Inc

  1101 N Fulton Ave Evansville, IN 47710

• 

  ASMG

  5008 Southwood Circle Lincoln, NE 68516

• 

  DISH Network, LLC

  3023 Riverwatch Pkwy Ste G Augusta, GA 30907-2016

• 

  Dish Network

  2851 Johnston St., PMB#522 Lafayette, LA 70503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my Dish bill on 9/15. Up to this day, I kkeo getting a pop up on the screen saying that my account requires attention and to call customer service. The pop up make it impossible to watch something since they keep interrupting the programming. I called Dish and was on the phone for over 2 hours. After talking to 5 people, who by the way never verified my account and gave me financial information not knowing if I was really the person on the line, I was told to wait 7 tp ******************************************* and see how to fix this issue. I even made next months payment in advance to see if that would fix the issue but it did not. When I said that was unacceptable the manager ******* (employee id XNO) hung up on me. I had to call back, requested to speak to a manager and was transferred to another agent. Took me over 2 hours to get a manager and all she offered was to send a techinician in 3 days but only if I enrolled in their insurance program. I am asking for the days I have been dealing with this bad service (4 so far) plus the days it takes for them to fix this. Additionally, I need to be reeimbursed for the month in advance I sent and need to be assured that they will change their current practices. I am very unconforatble knowing they will give my information to anybody without first making sure it is me, God know how many people have had their identity stolen because of this. I was given specific financial informacion without them verifying it was me on the line.

  Business Response

  Date: 10/10/2022

  September 30, 2022
  
  
  
  Mr. *******************
  2919 ********.
  Laredo, ** 78045
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear Mr. *************** September 20, 2022, we received your complaint, dated September 19, 2022, filed with the Better Business Bureau.
  
  You said you kept getting an on-screen message regarding your account, which blocked your programming. You stated that you overpaid your bill, and you expressed concern about the level of customer service you received.
  
  When we spoke, I informed you that I reviewed your calls to us and found no instance wherein you were provided personally identifiable or financial information during your calls.
  
  I also found that you were provided the correct information regarding how to remove the message; however, as you indicated that you had already completed the steps provided to you, the agents attempted to offer additional options, which you declined. I found that agents clearly advised you what options they had available to them, but as you declined all of them and insisted on prolonging the conversation, you were escalated to higher departments. When you reached the final agent, who had no one to escalate to,she offered the options available to you several times; however, you declined all of them again. In reviewing your calls, I did not find any instances wherein our agents failed to follow procedures.
  
  I also explained that our records show we did not receive a payment for your August 2022 balance. As such, when you made an additional payment on September 18, 2022, you paid the rest of your outstanding balance;you did not pay ahead on your account. That balance was already due.
  
  While we sincerely regret any inconvenience this issue may have caused, we are unable to provide you with a refund or compensation.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:09/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently had an increase in my bill from $89 to $115. Several months ago dish got me to change my package for a promo that would decrease my bill. Then, they said once the promo ends to call back and get another one but that they can only do it so many months at one. Once my bill increased I called several times and had to end up hanging up before even speaking to someone. One time I spoke to someone in the wrong department then sat on hold to be transferred for so long I hung up. I now have overpaid for several months. They refuse to give me another promo unless I cut my package in half and THAT will save me the extra $26. I am asking for reimbursement for the months I have overpaid and a resolution on my account that would make my bill what I was paying and can afford.

  Business Response

  Date: 10/12/2022

  October 10, 2022
  
  
  
  *******************************
  401 Oak St. W.
  *********, ** 64034
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ******************:
  
  On September 20, 2022, we received your complaint, dated September 18, 2022, filed with the Better Business Bureau.
  
  You stated that your monthly rate increased overnight from $115.00 to $177.00. You said you requested a new promotion to receive a better price, but you were advised that you had to wait until the end of your current promotion to receive a new offer. You requested that we issue a refund of your overpayment.
  
  I attempted to contact you by phone on September 22, 2022,and October 10, 2022, but I was unable to reach you. I left a voicemail on both occasions and sent an email to *********************** with a request that you contact me.
  
  Please be advised that the increase in your monthly rate is due to a change in your core programming package from our ******** Top 120 package to our ******** Top 250 package on March 28, 2022. Our system shows that this change was processed via your DISH Network receiver. As the change in your core package was processed in this manner, we view that charge as valid and we maintain that no compensation is due.
  
  You were advised to call back when your current commitment expires on March 23, 2023, as we are unable to apply more than one promotional offer to an account at a time. We regret any inconvenience this may have caused. If you wish to reduce your monthly bill, please contact our customer service team at **************** to select a core package with a price point more in line with your budget.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************************
  Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  Monday - Friday 8:00 am to 4:30 pm MST
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
  *********************

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18043555
  
  I am rejecting this response because:

  1. Those amounts are inaccurate.

  2. I called and also left you a voicemail on 10/11 at 12:18pm and never received a call back. 
  

  3. I have already spoken to a customer service rep that was supposed to have changed my rate and package back and DIDNT. 
  

  4. I did not nor did anyone in my household make this change. 
  

  5. My bill AFTER this complaint has now went from $115 to $136. ANOTHER $21 jump. Im sure I must have hit something on my receiver again for that charge, didnt I? I

  Sincerely,
  
  ***************************

  Business Response

  Date: 10/20/2022

  October 17, 2022
  
  
  
  *******************************
  401 Oak St. W.
  *********, ** 64034
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ******************:
  
  On October 17, 2022, we received your rebuttal, dated October 17, 2022, filed with the Better Business Bureau.
  
  You stated that the amounts in our response were incorrect.You said you were advised that your monthly rate would be changed back to your previous amount, but it never was. You also said your monthly rate has now jumped to $136.00 per month.
  
  After further research, I do see where your monthly rate was initially $89.18 per month and then increased to $114.18 per month.
  
  A review of your online chat from September 18, 2022, shows that you did express a desire to have your monthly rate of $89.18 restored. Our chat agent properly advised you that to make this happen, you would be required to change your programming package back to ************ Top 120 package that you had prior to March 28, 2022. The chat shows that you never processed this change to your services; therefore, the programming package you had at that time remained active.
  
  Our system shows that you have an account balance of $134.18. This balance was caused by a missed payment due on September 20, 2022,and an incomplete payment of $109.18 that was received on October 16, 2022.Your current monthly rate is $119.18 per month. This is an increase from your previous monthly rate of $114.18, as your autopay discount was discontinued due to the removal of the autopay feature from your account on September 18, 2022.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************************
  Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  Monday - Friday 8:00 am to 4:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
  *********************

• Initial Complaint

  Date:09/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Prepaid account was opened with Dish. I had been late on paying in the past and service was cut off the day payment was due if not paid as it was a prepaid account. I called and canceled the service in July of 2020. We sent the equipment back by way of a tech named ***************************. He took the equipment from our house.I started receiving statements two months later. I called Dish and requested they stop sending statements and fix the issue in their system as it was a prepaid account and canceled already. The agent advised they would.I continued being charged through December. I called Dish one more time and advised I would not be paying and they needed to fix this in their system. The agent again said they would fix and tried to get me to sign up again. I've know had this sent to collectors and explained the same issue to them, but no one is fixing the actual issue. It's a small amount of $267 but being charged for a service you didn't have is unacceptable. The resolutions and arguing over this has been going on for over two years. Dish needs to correct this issue and stop harassing me.June 6, 2021

  Business Response

  Date: 09/26/2022

  September 22, 2022
  
  
  
  ******************************************
  202 S. 1st St., Unit A
  ******************** 46962
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ****************:
  
  On September 20, 2022, we received your complaint, dated September 18, 2022, filed with the Better Business Bureau.
  
  You stated that you canceled your DISH Network service in July 2020, but you continued to be charged. You requested that we waive the charges to your account after your account cancellation in July 2020.
  
  When we spoke by phone today, I advised you that our phone records only go back two years, and I was unable to find any notation on the account showing that a disconnection request was made. I did, however, find an account notation for a disconnection due to nonpayment around that same time. However,as I advised you, during the ******19 pandemic, we were prohibited from canceling a customers service due to non-payment. Therefore, even though your account should have been disconnected due to non-payment, normal service and billing continued.
  
  I applied a one-time credit to your account of $267.31 as an exception. Please allow ************************************ your account balance.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************************
  Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  Monday - Friday 8:00 am to 4:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
  *********************

• Initial Complaint

  Date:09/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my account with Dish Network and had to pay a fee of $302 to cancel even though i had no used their service in a year. I paid the $, they sent me the box i needed to return the equipment and i returned all of the equipment owed. Today i received another bill from them stating I owed the $100 more for unreturn3d equipment. I returned all equipment and have the images to prove it was all it the box; however, the representative i spoke stated they didnt care and that i had to pay.

  Business Response

  Date: 10/04/2022

  September 29, 2022
  
  
  
  
  Mr.***************************
  101 **********.
  Victoria,** 77905
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ****************:
  
  On September 20, 2022, we received your complaint, dated, September 18, 2022,filed with the Better Business Bureau.
  
  You said you returned all of the leased equipment when you closed your DISH Network account, but you were still charged $100.58 for two unreturned receivers.
  
  As stated in my email and voice message on September 29, 2022, I reviewed your account records and the information you provided, and as an exception, I waived the aforementioned balance and removed the two receivers from your account.
  
  Your account balance is now $0.00.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  
  ***************************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: 8:00 am-4:30 pm MT (M-F)
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *****************************

• Initial Complaint

  Date:09/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed after 2 years of service with NO late payments or anything for ******. This is ***** more than my normal bill. I called and they told me that after 2 years they do that. Well, I was never notified, anything. What? When I called the guy on the phone said we could get my bill back down to where it was. Fine and that I could be reimbursed for the overcharge. I explained that I wanted my ***** back. Never received it! I don't understand how any company can get away with overcharging their customers like that. I gave them permission to take ***** or so out of my account. NOT ******. In the time of *****, Dish should NEVER be allowed to take money from someones account without making them aware of it. God, that's food money for my family, gas for my car so I can get to work!!! I seriously hate DISH!! I just want my ***** back!! I'm the only person in my household working. I only got Dish for my disabled husband to have something to watch during the day while I'm at work. NOTHING gives them the right to overcharge a loyal customer like that. That money was meant to put food on our table! I want my ***** back. I received the SAME service for 2 years at ***** why would you up it like that? WHAT a RIP OFF!!! I want my ***** back! I called Dish on 9/9/22. I was told I would get the refund but No go! I want it back!

  Business Response

  Date: 09/26/2022

  September 20, 2022
  
  
  
  
  *********************************************
  1104 ***********.
  ***************, ** 15748
  
  Re:          BBB Complaint #******** 
                  **************** - ************
  
  Dear ******************:
  
  On September 20, 2022, we received your complaint, dated September 18, 2022, filed with the Better Business Bureau.
  
  You said that DISH Network raised your bill by $47.00 without notice or authorization. When you spoke with a representative, you were told that is what DISH Network does after two years. You requested the additional $47.00 be refunded.
  
  When we spoke on September 20, 2022, I informed you that, when you agreed to subscribe to DISH Network service, you were informed of the two-year price guarantee. The monthly statement emailed to you gave the month of the promotion. The example I provided was directly from your February ****************************************:  You are currently in month 19 of 24 of your promotional discount. You replied that you are too busy to read email, demanded the $47.00 refund and then disconnected the call.
  
  On September 9, 2022, your account was credited $40.00 of the $47.00 you requested. As an exception, I applied a credit of the actual difference ($7.72).
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  
  ***************************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: 8:00 am-4:30 pm MT (M-F)
  **************
  
  cc:           ****** /******* Better Business Bureau
                  ************************************************************************************************************************************************************* 80210
  
                  *****************************

  Customer Answer

  Date: 09/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************
  

   

• Initial Complaint

  Date:09/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On august 19, I was told if I paid my past due bill in full my following month would reflect a $40 retroactive credit where a credit existing on our account was missing and Id see the $40 credit due applied. Equaling a total of $80. I said are you sure, she said I dont see any reason it wouldnt- which solidified my trust it would be there. Shes employed by dish telling me itll be there. Itll be there! So when I cal back the following month about the missing credit, they said due to the past due account we didnt qualify for the $40 credit and would not be issued the $80 credit. I wouldve left that day and switched instead of paying, had I known that because I swear I have had the worst time with dish from the very beginning. Theft by deception. You all said Id be given the credit and then changed your tune after I paid the account. Its wrong and a very poor business practice, if not illegal.

  Business Response

  Date: 10/11/2022

  October 7, 2022
  
  
  
  *********************************************************************************************************************************** 42103
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ****************:
  
  On September 20, 2022, we received your complaint, dated September 17, 2022, filed with the Better Business Bureau.
  
  You indicated that on August 19, 2022, an agent informed you that if you paid your past due balance, a $40.00 retroactive credit would be applied to your account for the past month plus another $40.00 credit for the current month. However,when you called the following month regarding the missing credits, you were told that you were no longer eligible.
  
  When we spoke by phone, I informed you that due to your bankruptcy claim, you are no longer eligible for the $40.00 monthly credit that you previously received;nevertheless, in the interest of customer service, I applied the $80.00 credit that the agent promised you during the August 19, 2022, phone call.
  
  I also informed you that your commitment has been waived and you will not be penalized upon cancellation.
  
  Per your request, your service was disconnected effective October 4, 2022. You will receive shipping labels to return the leased equipment (receivers and remotes only). Please return the equipment within thirty days of disconnection to avoid unreturned equipment charges.
  
  We strive to provide excellent service and we regret that your experience was unfavorable.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: Monday Friday 7:00 AM 3:30 PM MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *********************

  Customer Answer

  Date: 10/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************
  

   

• Initial Complaint

  Date:09/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I once again had my Dish Network Services Reactivated for a short time. I thought I would try their TV Service again. I decided I did not want it again. I went and Cancelled my Services with them. They slapped me yet once again with an Early Termination Fee like they have done in the Past. In the past I have tried to explain to them that there was a notation on the account that if I were to Cancel my Account Early the Fee would be waived. I am being told I owe $166.26 Early Termination Fee. I am not willing to pay that fee as my Equipment being used on the account was Owned Equipment and deemed Obsolete. I am seeking yet once again to have Dish Network Waive the Early Termination Fee. Thank You.*****************************

  Business Response

  Date: 10/10/2022

  September 30, 2022
  
  
  
  *********************************
  913 *******.
  ***********, ** 66958
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ********************:
  
  On September 20, 2022, we received your complaint, dated September 17, 2022, filed with the Better Business Bureau.
  
  You indicated that you again reactivated your DISH Network service; however, you canceled it after deciding that you did not want to keep it. Upon cancellation, you were charged with an early termination fee in error. You stated that you were not in a commitment because your equipment is owned. You requested that this fee be waived.
  
  A review of your account reveals that your service was reinstated, per your request, on September 20, 2022. As a result, the early termination fee was reversed. Please contact me directly if you encounter this issue again in the future.
  
  We strive to provide excellent service and we regret that your experience was unfavorable.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: Monday -Friday 7:00 AM - 3:30 PM MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for services not rendered. Dish was unable to install a receiver/dish at a previous residence. I contacted dish to disconnect services pay early termination fees. Dish is charging me prorated charges for TV services I could not receive since i could not have a receiver/dish installed. I inquired about having the charges removed since I did not have a receiver to use their services and was told, "we can only removed the charges if you remain a dish customer". I am being charged for a service that has not been rendered.

  Business Response

  Date: 10/04/2022

  September 29, 2022
  
  
  
  
  Ms.******** ***********;       
  1616 **************************.
  ***********, ** 27587
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ****************:
  
  On September 20, 2022, we received your complaint, dated September 17, 2022, filed with the Better Business Bureau.
  
  You said that DISH Network was not able to install service at your new residence due to HOA restrictions, and you requested we waive the service fees.
  
  When we spoke on September 29, 2022, you said that your new service provider,Spectrum, agreed to pay the early termination fee, which they did. I agreed to waive the remaining balance of $131.12.
  
  I verified your address and sent an equipment return kit for the two receivers in your possession.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  
  ***************************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: 8:00 am-4:30 pm MT (M-F)
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
  *****************************

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phone Dish Network to switch service from Mediacom to them for tv purposes on 9/13/2022. Was promised that service would be installed on 9/16/2022. Received communication that service would be postponed till 9/18/2022. Phoned and spoke to ***** #NIN. Said service would be installed on 9/16/2022 between 8am-12noon. On 9/16/2022 phoned at approx 2:20 pm asking where tech was for install. Was told tech was there and had been since 1pm. Not true. Nobody was here. At approx 2:35 tech shows up. Installed service, however; tv box did not work. Cannot watch tv. Tech called ***********,** dispatch to have another tech come to my house and put in a box that worked on 9/17/2022. He was told by dispatch that cannot happen, I heard this over his speaker on his phone. Called and spoke to another Dish representative at ************ and was told I would receive a call on 9/16/2022 before the day was out to have a new appt for a new box to be installed. No call. Phoned Dish on the evening approx 8pm of 9/16/2022 and spoke to Melody #PM5. She said that there was nothing in the notes of a new install date. She scheduled a new date of 9/19/2022 for a tech to come out. No television service as of 9/17/2922 due to cancelling Mediacom on the premises of have Dish as promised. Dish fraudulently gave me an install date and has continually put off install or installed defective equipment merely to obtain another customer. Would like to have television service as promised and not pay them for the days I do not.

  Business Response

  Date: 09/29/2022

  September 29, 2022
  
  
  
  *********************************
  113 ************.
  **********************, ** 93285
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ************************:
  
  On September 20, 2022, we received your complaint, dated September 17, 2022, filed with the Better Business Bureau.
  
  You expressed concern about your initial installation.
  
  I reviewed your calls and our records, and I found that our local office reached out to you to keep you updated regarding your installation. They informed you that the technician was delayed on a previous job and was running late but would still arrive within the appointment window of 12:00 PM to 5:00 PM. The ****** 3 that the technician installed had a broken fan, so you were scheduled for the soonest date to have it replaced. On September 17, 2022, your account was credited a $12.87 time-without-service credit. I added an additional $20.00 courtesy adjustment as well.
  
  We appreciate you bringing your concerns to our attention and sincerely regret any inconvenience this issue may have caused. We pride ourselves on providing exceptional service and we regret that your experience was less than satisfactory.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
  *************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
  *********************

  Customer Answer

  Date: 09/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************
  

   

• Initial Complaint

  Date:09/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a sign posted on my home that lets them know to call me before any installation. I have multiple abandoned dish satlite holes in my home and roof that I am tired or repairing. I want them to come back and repair all the holes in on my siding and remove all dishes on from ******* and make same repairs.

  Business Response

  Date: 10/11/2022

  October 6, 2022
  
  
  
  ***************************
  51 ***************.
  ********, ** 07008
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************:
  
  On September 19, 2022, we received your complaint, dated September 17, 2022, filed with the Better Business Bureau.
  
  You said your rental property had several masts from satellite dishes left on it that you wanted removed, and you requested the holes be repaired.
  
  When we spoke, you indicated that you had already removed several masts and were not requesting that the others be removed, but you asked about the masts being left. As I explained, we do not remove satellite dishes as part of a normal disconnection, but we can do so for a fee upon the request of an account holder. When our technicians remove a satellite dish, they leave the mast as it seals the installation holes.
  
  Our records reflect a single, active account associated with the property that was installed over four years ago. Our records do not reflect that the satellite dish has been moved. The masts or other dishes to which you referred may be from another company, but our records only reflect the current satellite dish that is in use.
  
  As I explained, our Service Agreement provides that an account holder must have either the authority or authorization to have the service installed.
  
  We sincerely regret any inconvenience this issue may have caused.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  Phone Hours: Monday Friday, 6:00 am to 2:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
  *********************