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Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,001 total complaints in the last 3 years.
    • 755 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After several years of month to month ************ I decided to cut the cord and close my account. Dish would not provide an online option to close and made it necessary to call to close the account. After two abusive agents, I was finally successful at closing my account. Dish arbitrarily charged my account an undisclosed and unauthorized $135 termination fee, which I did not agree to. They valued their receiver at $15 dollars ( see statement ). I was always a month to month customer. I never signed a contract. After my repeated request, **** was unable to provide me with any written contract at the point of the account closing.Date of unauthorized fee ********

      Customer Answer

      Date: 09/23/2022

      Please go ahead and close the above mentioned case.

       

       

      I appreciate everything BBB does for consumers and the community.

    • Initial Complaint

      Date:09/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been Trying to get Dish for two years now. When I first got the chance, i set up to have them come out to set up for me at my old House, but to my surprise, our house was right by a powerline where the Dish had to be, and it could not catch a signal so now that I and my wife purchased a home guess what I did went online to dish to set up an accountthe online price after the credit check was ************************************************************************************************************************************************************** and they told me that it would be 185 up front now when I first tried to get it set up witch was not that long ago did not have to put anything upfront then I went online, and it was 25 but because my you want more money up front I had call in and then they told me 185 I have never seen anyone work so hard to not to take my money all I wanted was service with your company but now I don't think I want anything to with youthis has been the worst purchasing experience i have ever been through i feel like you wanted to see how much moch money you could push out of me before i crack then you tried to tell me all these numbers as if you were doing me a favor saying you have waved all of these fees of installation and you do that for every customer either get your s*** togahter on how you fix this or fold your company cause this is sad .

      Business Response

      Date: 10/12/2022

      October 12, 2022



      Mr. *********************
      3660 ****************.
      *************, ** 78132

      Re:          BBB Complaint #********
                      ************

      Dear **************:

      On September 16, 2022, we received your complaint, dated September 15, 2022, filed with the Better Business Bureau.

      You stated that you have been trying to get DISH Network service for two years, and you recently went online to create an account, which required a $25.00 payment upfront. You had a problem with making a payment, so you called in and the sales agent explained that you would have to pay $185.00 to setup service. You want to know why you were quoted different prices for the service when previously you were able to setup an installation with no upfront costs.

      When we spoke on October 12, 2022, I explained that credit qualification determines price point, and upfront costs will vary based on the type of equipment setup for the order. If you qualified for service previously with no upfront fees, something must have changed on your credit file.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Hours: Mon Fri 8:00 am to 4:30 pm MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      *********************************., #***
                      ******,** 80210

                      *****************************

    • Initial Complaint

      Date:09/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I switched to Dish network in March 2022..I signed contract for paper billing..was receiving paper billing through **** the last 4 months with out my convent Dish cable provider has been making me pay with personal credit card or they will turn off my cable service.. I call them every month and Dish Operator states next month youll receive your bill through the ****.. I havent they also state we are going green and we prefer to auto withdraw from your checking accountI refused they also charge me penalty for being late when *** never received a bill through ******

      Business Response

      Date: 10/07/2022

      October 6, 2022



      *******************************
      106 ************.
      *************, ** 79735

      Re:          BBB Complaint #********
                      **************** - ************

      Dear **************:

      On September 16, 2022, we received your complaint, dated September 15, 2022, filed with the Better Business Bureau.

      You stated that you have not been receiving paper bills, as this is your preferred method of receiving your statement. You requested that we ensure you receive your monthly statement via USPS.

      When we spoke by phone today, I advised you that our records indicate your account had been set to receive paperless billing. This option has been removed and your account has been flagged so it will not revert to the previous method. We apologize for any inconvenience this may have caused. As a courtesy, I reversed the $10.00 late payment fee assessed on September 10,2022.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *******************************
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Monday - Friday 8:00 am to 4:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      **************************************
                      ******,** 80210

                      *********************

    • Initial Complaint

      Date:09/15/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Dec 2021, I called trying to cancel my DISH service. I had just made an automated payment and had not completed the month of service I paid for, so of course *******(CSR) suggested a pause for 9 months to swallow up all my money rather than reimbursement. I then called at the 9 month **** to try to cancel again. ***** then gave a huge savings spill on perks & all kinds of goods & that my monthly bill would be less than $80. If there was a residence that we could move the perks to. I then extend my pause for another 3 months thinking maybe I could find someone to help out. I find a place to use, it set up installation appointment. However I end up canceling & decide to go ahead & cancel the service after talking to other DISH customers about all my perks, they all laughed at me stating I have been fooled. DISH will not honor it. I call to cancel before installation takes place and **** tells me I cannot cancel without paying a $240 cancelation fee. I just paid 9 months of service I wasn't even using and now they expect me to pay $240 more to cancel a service I haven't even used! That is highway robbery. DISH IS A THEIF!!! I just want to cancel a service I have not used in almost a year without being charged. On another note they get very personal with their questions when trying to cancel.

      Business Response

      Date: 10/12/2022

      October 11, 2022



      ************************
      PO Box 1441
      *******,** 85533

      Re:          BBB Complaint #********
                      **************** - ************

      Dear **************:

      On September 16, 2022, we received your complaint, dated September 15, 2022, filed with the Better Business Bureau.

      You stated that you placed your DISH Network account on pause, and when you called in to cancel, DISH Network convinced you to move the service. You later changed your mind, but when you attempted to cancel the account, you were told that you would be charged a $240.00 early termination fee.

      My attempts to contact you at ************** on October 7 and 11, 2022, were unsuccessful, but I left a voice message with my contact information.

      A review of your account indicates that on September 12, 2022, you accepted a new 24-month contract that was tied to a promotion called our Price Lock Advantage,which provided a $10.00 programming cost discount and a price lock on your programming cost for the 24-month commitment. A mover was setup to install and activate a ***** receiver that you owned at a new address. On September 14,2022, you changed your mind and called in to cancel your service, and you were informed that a $240.00 early termination fee would be charged. You disputed the charge and disconnected the call, and no further action was taken on your account.

      As an exception, I waived the early termination fee on your account to allow you to cancel without penalty.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network L.L.C.
      Hours: Mon-Fri 8:00 am to 4:30 pm MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      ********************************************************************************************************************************************************* 80210

                      *****************************

    • Initial Complaint

      Date:09/14/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called to discontinue service and was told I am still under contract beacuse I recieved a discount on the price.That is not true I had to discontinue my services to get the better price.They claim I would have gotten a discount only by entering my pin number, however I specifically asked if this would extend my service and I was told no it would not.

      Business Response

      Date: 09/23/2022

      September 20, 2022




      *********************************
      5730 ****************
      ****, ** 85212

      Re:          BBB Complaint #******** 
                      **************** - ************

      Dear ******************:

      On September 16, 2022, we received your complaint, dated September 15, 2022, filed with the Better Business Bureau.

      You said that when you called in to cancel your service, you were informed you were still under contract, which you agreed to by entering your account PIN. You said that you did not agree to this.

      When we spoke on September 20, 2022, I informed you that a review of the July 25, 2021, call revealed you called in about a rate increase. The agent you spoke with informed you that your new customer offer had expired. They told you about the Preferred Customer Offer and read the necessary disclosures, then they flagged your account with the offer and advised you to call in again within seven days to accept it. On July 30, 2021, you called in, accepted the offer by entering your PIN into the automated system, essentially signing the contractual commitment. Nevertheless,I offered to release you from the remaining term of this commitment as an exception, which you accepted as a resolution.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,




      ***************************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: 8:00 am-4:30 pm MT (M-F)
      **************

      cc:           ****** /******* Better Business Bureau
                      ************************************************************************************************************************************************************* 80210

                      *****************************

    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We switched from Spectrum to Dish Network, just last week. We had the final install scheduled for September 10. Not only was the installer late for the 12pm - 5pm appointment window, but here was here past 8:00 pm on a Saturday night and most problems were left unresolved. Apparently, the ****** 3 is new and this was his first installing the device. He was wonderful, but no one he called at Dish could help him with all of the issues. Now we have three televisions, in main rooms, that we cannot watch. We were told that someone would be here Wednesday 9/14 to rectify the problem. When no on showed up, we called Dish and they shared that they will not have anyone to the house until 9/21. This is unacceptable! I want a full credit and want out of the contract, unless they send someone immediately.

      Business Response

      Date: 09/29/2022

      September 27, 2022



      *******************************
      1524 **************.
      ******, ** 28173

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ********************:

      On September 16, 2022, we received your complaint, dated September 14, 2022, filed with the Better Business Bureau.

      You stated that your installation technician was unable to complete the installation, leaving you without service. You said you were told the next available appointment was on September 14, 2022, but when no technician showed up you were advised that your appointment was not until September 21. You requested a credit for your time without service and requested to be released from your two-year commitment.

      As I advised you by email, we sincerely regret any installation issues. As a courtesy, I have applied an additional one-time credit for $82.10. This credit, in addition to the previous one-time credit issued to your account, will cover one month of service. We regret any inconvenience this may have caused.

      Please note I was able to review the phone call from September 11, 2022, when a technician appointment was requested. This call review shows that **** called in, and she was properly advised that the next available technician appointment was September 21, 2022. We apologize for the wait; however,appointments are scheduled on a first-come-first-served basis. Appointments are also dependent on technician availability in your area.

      We regret that your experience was unfavorable; however,your early termination fee is still valid.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *******************************
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Monday - Friday 8:00 am to 4:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      *******************************., #***
                      ******,** 80210

      *********************

      Customer Answer

      Date: 09/29/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************
       

    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi purchased some very expensive power surges from dish Netwerk when I had my cable installed in 2018 I was told that if anything happened to them that Dish would replace them and then I had a lifetime warranty when I purchased them two of my surges no longer working And they refuse to replace them saying that Im out of warranty or that my warranty is out of date when I was told it was a lifetime warranty I feel hoodwinked right now because they were very expensive I need them to either replace them or refund me my money I dont feel that a person should be told one thing and then some thing else is done

      Business Response

      Date: 10/07/2022

      October 3, 2022




      ***************************************
      1028 ************.
      ********,** 29108

      Re:          BBB Complaint #********
                      **************** ************

      Dear *******************************:

      On September 14, 2022, we received your complaint, dated September 14, 2022, filed with the Better Business Bureau.

      You stated that when you had DISH Network service installed in 2018, you had surge protectors installed. You said you were told they have a lifetime guarantee.However, after two of them stopped working, DISH Network will not replace them because they have surpassed the warranty period.

      When you and I spoke on September 30, 2022, I explained that these devices are not guaranteed for life. However, as a courtesy, I agreed to apply a credit to your account for one month of service or $128.78, which will allow you to purchase replacement surge protectors. You accepted this offer.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,




      ***************************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: 8:00 am 4:30 pm MT (M-F)
      *************

      cc:           ****** / ******* Better Business Bureau
                      ********************************************************************************************************************************************************* 80210

                      *****************************

    • Initial Complaint

      Date:09/13/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Dish Network installed on Friday, August 26. I was promised a $300 rebate/debit card for signing up for service I called Dish several times to claim my card, but keep getting put on hold.My account number is: ****************** do not have a promo code as I found the $300 sign up offer on the internet.I would like to receive my rebate card promptly!

      Business Response

      Date: 09/06/2022

      **************************** issue regarding their $300 gift card can only be addressed by Dish Network, as it is their offer. We request the complaint be moved to Dish Network, LCC and transferred to the ****** BBB so that it no longer appears on Godishs BBB record.

      Thanks,

      Business Response

      Date: 10/13/2022

      October 10, 2022



      *****************************
      2903 *******************.
      *******, ** 48604

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ****************:

      On September 20, 2022, we received your complaint, dated September 13, 2022, filed with the Better Business Bureau.

      You stated that you were offered a $300.00 gift card to start DISH Network service, but you have not received this card. You also stated that you were not provided with a promotional code, as you found the offer on the internet. You requested that we provide this gift card.

      I attempted to contact you by phone at ************** on September 30, 2022 and October 10, 2022, but I was unable to reach you. I left a voicemail on both occasions. I also sent an email to ******************* with a request that you contact me.

      Please be advised that our records show your account was not pre-approved to receive this gift card offer, nor was a promotional code provided. Without being approved for this offer and without providing a promotional code, we are unable to issue a gift card. We regret any inconvenience this may have caused.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *******************************
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Monday Friday, 8:00 am to 4:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      *******************************., #***
                      ******,** 80210

      *********************

      Customer Answer

      Date: 10/13/2022

       
      Complaint: 17792287

      I am rejecting this response because: Dish states that I was "not pre-approved"  to receive the gift card offer, not did I provide a promotional code. I signed up for ************ on its website. How could I possibly be pre-approved? The website stated I would receive a $300 gift card for signing up for service. I signed up for its service. There was no mention of a promotional code in the form I filled out.  Dish now states I needed some sort of pre-approval and a promotional code. This simply a ruse to avoid having to provide the $300 gift card. Furthermore, I never receive a voicemail from Dish Network. I simply want the $300 gift card stated in the offer. I performed my end of the contract, Dish is failing to perform its end of it.

      Sincerely,

      *************************

      Business Response

      Date: 10/24/2022

      October 21, 2022



      *****************************
      2903 *******************.
      *******, ** 48604

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ****************:

      On October 18, 2022, we received your rebuttal, dated October 18, 2022, filed with the Better Business Bureau.

      You maintain that you were offered a $300.00 gift card to start service, but you have not received it. You also stated that you were not provided with a promotional code, as you found the offer on the internet. You requested that we provide this gift card.

      I advised you via email that our records show your account was neither preapproved to receive this gift card offer nor was a promotional code provided; therefore, we are unable to issue a gift card. I also advised you to contact our third-party retail partner, ********************, directly if you wish to dispute this matter further.

      As an exception, I offered to apply a $300.00 one-time credit to your DISH Network account in lieu of the gift card. You accepted, and I applied the credit to your account. Please allow ************************************ your balance.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *******************************
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.                                                                      
      Monday - Friday 8:00 am to 4:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      **************************************
                      ******,** 80210

      *********************

    • Initial Complaint

      Date:09/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, 9/13/2022 we called Dish, inquiring about getting Thursday ********* Games, as we have for years. We explained we subscribe to *** Network, BTN, and FS-1, all available sports channels. We also volunteered that we heard Thursday ********* Games had become an Amazon Prime Exclusive, so we knew we might need a Prime Membership (out of Dish's hands). We do not have Internet. We simply wanted to know how to get the games.We spoke with no less than (7) call center representatives, (2) of which were supervisors, spending in excess of (2) hours on the phone, an unfathomable, horrific amount of phone time! We never got an answer until the last person, who indicated we'd need to purchase $70.00 Viasat Satellite Internet for $70.00 per month. We said that was cost-prohibitive and declined.We asked the last supervisor (******?) for a $40.00 - $50.00 one-time courtesy credit, for the unconscionable amount of phone time. He indicated that could be done, but we'd need to get transferred again. We were transferred twice more; the first offered only a $10.00 credit; then only a $5.00 credit, which we extremely unhappily accepted! (We had no remaining patience/tolerance for the ridiculous phone time and never-ending transfers.)

      Business Response

      Date: 10/07/2022

      October 6, 2022



      **************************
      9900 ***********., Lot 18P
      ********,** 68069

      Re:          BBB Complaint #********
                      **************** ************

      Dear ************:

      On September 14, 2022, we received your complaint, dated September 13, 2022, filed with the Better Business Bureau.

      You expressed concern with the time it took to get information on your options to get the Amazon Prime streaming service on your television. You also mentioned not being able to receive a credit that was offered by a DISH Network agent.

      When we spoke on October 6, 2022, I confirmed the information provided was accurate.The Amazon Prime streaming application is a service that requires internet access and an external device such as an Amazon Fire Stick or a Roku player to access the application.

      As an exception, I issued a one-time $40.00 credit to your DISH Network account.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network L.L.C.
      Hours: Mon-Fri 8:00 am to 4:30 pm MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      ********************************************************************************************************************************************************* 80210

                      *****************************

      Customer Answer

      Date: 10/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ***** was very good to work with.

      Sincerely,

      ***********************
       

    • Initial Complaint

      Date:09/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ******* installed because it was cheaper and they told me I would have everything the same as with the old company. That wasn't true because I found that I had no ******* sports coverage. They won't let me cancel without paying a $440.00 cancelation fee. I had the service for almost 3 months but only used it a short time before going back to the old company to get the sports stations.

      Business Response

      Date: 09/23/2022

      September 19, 2022




      ***************************************
      1072 *************.
      ****, ** 48723

      Re:          BBB Complaint #********
                      **************** - ************

      Dear **************************:

      On September 14, 2022, we received your complaint, dated September 12, 2022, filed with the Better Business Bureau.

      You said that when you agreed to subscribe to DISH Network, you were told you would receive all the programming you had with your previous provider; however, this was not true. You requested to cancel without an early termination fee.

      When we spoke on September 9, 2022, regarding this issue, you said the programming you were promised included Bally Sports. I agreed to cancel your DISH Network account, waive the early termination fee, and waive the return shipping fee.

      A refund of $26.23 has been issued.

      I explained the equipment return process and verified the address to send the equipment return kit to, which is scheduled to arrive at your residence on September 22, 2022.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,




      ***************************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: 8:00 am-4:30 pm MT (M-F)
      **************

      cc:           ****** /******* Better Business Bureau
                      ******************************************************************************************************************************************************* 80210

                      *****************************

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