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Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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DISH Network, LLC has 277 locations, listed below.

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    Customer Complaints Summary

    • 5,005 total complaints in the last 3 years.
    • 753 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dish Network will not cancel my service. Account#*******************

      Business Response

      Date: 08/22/2022

      August 19, 2022



      Mr.R. ***********************
      10205 **************.
      *********,** 37931

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ****************:

      On August 11, 2022, we received your complaint, dated August 9, 2022, filed with the Better Business Bureau.

      You indicated that you have been unsuccessful in canceling your account. You requested a refund and that your account be canceled.

      A review of your account confirms that your service was canceled effective August 9, 2022, per your request.

      I have processed a refund of $54.76 for the credit balance of the account. Please allow up to seven days for processing and delivery.

      We appreciate your feedback, and your concerns will be shared internally with the appropriate personnel.

      We strive to provide excellent service,and we regret that your experience was unfavorable.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***********************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday 7:00 AM - 3:30 PM MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      ********************************************************************************************************************************************************* 80210

                      *********************

      Customer Answer

      Date: 08/23/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      However, there may be a secondary issue concerning the return of the equipment. The representative I spoke to when I first contacted Dish Network told me that I would not be required to return the equipment due to it's age. Since then I have received a box requesting that I return the equipment. I recycled the main receiver and one of the ******* I will be returning the second ***** the hub and the ***** I do not expect any charges for the recycled equipment.


      Sincerely,

      R ***********************

       

    • Initial Complaint

      Date:08/09/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with Dish for **************************************** & said to lock in my current service for $105 a month, if I signed a 2 year contract. I asked her if Id loose any channels or have to call every 3 months about discounts coming off, she replied no. After 2 months my **** went back up to $137 a month. I called to complain, the manager told me they only keep the recording for 60 ************** could be done now. I told him to cancel my contract or lock in my rate at $105, without canc any of my channels. I am a 60 years old and now know that Ive been scammed. He then proceeded to tell me that $10 was all she could take off. Why would anyone sign a 24 month contract for $10 a month. I would never have agreed to that. I just wanted my pmt to be automatically deducted at 105 a month. She even failed to put me on auto pay, knowing she was not being honest about my new great rate. Its funny she lowered my **** for exactly 60 days! My resolution: I want the contract cancelled immediately. Thanks,**** Works

      Business Response

      Date: 08/22/2022

      August 19, 2022



      Mr.**** Works
      314 ****************.
      ********,** 41017

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Mr. **************** August 11, 2022, we received your complaint, dated August 9, 2022, filed with the Better Business Bureau.

      You indicated that after being a customer for 15 years, you spoke with an agent that offered to lock in your rate for $105.00 a month with a two-year commitment. You were told that you would not lose any channels and you would not need to call back to renew any promotions. You stated that after two months, your rate went back up to $137.00. You said that your attempts to resolve this issue by phone were unsuccessful, and you were told that you would be charged an early termination fee should you decide to cancel. You requested that your commitment be canceled immediately.

      A review of your account reveals that you spoke with ************************* from our Executive Escalations Team on August 16, 2022. **************** confirmed that you were provided with misinformation regarding your pricing. As a result, he waived your early termination fee and you will not be penalized upon cancellation.

      We appreciate your feedback and your concerns will be shared internally with the appropriate personnel.

      We strive to provide excellent service and we regret that your experience was unfavorable.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***********************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday -Friday 7:00 AM - 3:30 PM MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      ****************************************
                      ******, ** 80210

                      *********************

      Customer Answer

      Date: 08/22/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** Works
       

    • Initial Complaint

      Date:08/09/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I disconnected my service with Dish Network. I had auto pay set up with them. I paid all my money in full and I owe them no more money. A guy from dish network came to my house on 7-11-2022 and removed my dish equipment and took the dish and both receivers with him. I have paper work proving that. Then they hooked up girlfriends equipment ***********************. Now I received an email that they are charging my card on file $449.00 on August 16th for unreturned equipment. When the dish network guy took the equipment with them and left paperwork regarding it. I have called Dish network and they refuse to help. They say they arent charging my card and they cant remove my card on file but its says on my dish account they charging me on $483.80 on August 16. The amounts are different. I do not owe them any more money. Can you please help me they are trying to rip me off money. Attached is account info and email and paper work stating the equipment was removed on 7-11-2022.

      Business Response

      Date: 08/29/2022

      August 27, 2022



      ***********************
      302 College St.
      *****, ** 62839

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Mr. ***************** August 11, 2022, we received your complaint, dated August 9, 2022, filed with the Better Business Bureau.

      You said you disconnected your account and a DISH Network technician picked up the equipment. You indicated that you were charged for unreturned equipment fees, which you are disputing. 

      Our records indicate that all necessary equipment was returned and the unreturned equipment fees were reversed on August 10,2022. Your account is at a zero balance. 

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      *******************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      *********************************., #*** 
                      ******,** 80210

      *********************

    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a promotion from DISH Network to have **** satellite TV installed at our home. The promotion stated that new subscribers were to receive a $300 MasterCard gift card (we are new subscribers). We never received the gift card. I have been on the phone numerous times with **** to resolve this issue but have had zero success. Each time the rep ****** that either the card was shipped or there is no record of the issue. The last time I called (8/8/2022) the **** representative stated that every time I call they create a "new ticket". I took this to mean that I am starting over each and every time. Can you please help?Installation date: 10/26/2021. Offer #:PQ300AV Thank you,***********************

      Business Response

      Date: 08/19/2022

      August 11, 2022



      ***************************
      835 ***********., GCR 6421
      **********, ** 80447

      Re:          BBB Complaint #********
                      **************** - ************

      Dear **************:

      On August 11, 2022, we received your complaint, dated August 9, 2022, filed with the Better Business Bureau.

      You stated that you signed up for service to receive a $300.00 gift card, which you have not received yet.

      Please note that our records show a replacement gift card was issued on July 27, 2022. As previously advised, please allow 6-8 weeks for our third-party vendor to fulfill the gift card. We apologize for any inconvenience.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *******************************
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      M-F 8:00-4:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      **************************************
                      ******,** 80210

                      *********************

      Customer Answer

      Date: 08/20/2022

       
      Complaint: 17692642

      I am rejecting this response because: DISH has told me that they have re-issued the gift card 4 times since January 2022. Each time I have waited 8 weeks to receive the card.

      I will wait AGAIN for another 8 weeks and will contact the Better Business Bureau during the last week in September, 2022 if I have still not received the card. The card should be sent to ******************************************** 80447.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/08/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on july 19th, 2022 we came off of a contract with dish network, the bill we were going to be getting after this is ****** in which we thought to be to high for our budget. so i called to cancel my dish, the lady i talked to said there were other options if we wanted to try a different package for ***** so i wasn't sure about this as it didn't carry programs that we would have like viewing. she told me that she would give me 30 days to decide on whether this is what we would want. i called back to dish network on this day 8-15-2022 because we decided this is not the programs that we cared about, so i asked them to cancel....they told me i had agreed to another 2 year contract.....which i would not have done knowing that i had a 30 days to decide if this was what we wanted to do. i though this was very unfair just coming off a contract, its like they baited me in to this. now they are charging us a cancellation fee......of ******+ . i don't know if you can help it may not be a lot of money to some but if you are retired it is, thank you for having this available for the public, sincerely, ************************

      Business Response

      Date: 08/22/2022

      August 19, 2022 



      ****************************
      5 *****************.
      ********, ** 59714

      Re:          BBB Complaint #********
                      **************** - ************

      Dear **************:

      On August 17, 2022, we received your complaint, dated August 16, 2022, filed with the Better Business Bureau.

      You stated that you were entered into a new two-year commitment without your knowledge. You requested that we waive your early termination fee.

      I attempted to contact you at ************** on August 18 and 19, 2022, but I was unable to reach you and I left a message. I also emailed ******************** with a request that you contact me.

      Please be advised that I waived your early termination fee as requested. Please allow ******************************************* your account balance.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *******************************
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Monday - Friday 8:00 am to 4:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      **************************************
                      ******,** 80210

      *********************

      Customer Answer

      Date: 08/23/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ************************
       

      thank you very much, for helping me with this issue, i am happy with the outcome, i am sorry it had to come to this. i tried two times to ask them to please not charge us for for another two years contract. i feel that this case has been 

      solved to my satisfaction, again, i am very greatful 

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We requested to return a receiver 3 months ago. Only got the return box 2 weeks and immediately packed up receiver and dropped off at a *********** place, Advance Auto,in Orange,** on 08/04/2022. We didnt take the receipt with the tracking number,since we felt we didnt need to. Today,08/08/2022, I received an email from Dish stating i was being charged an additional $50 for unreturned equipment. Immediately contacted Dish to advise that package was already picked up by *** and on its way. The representative,******, put on hold for over ****************** there was nothing he could do but credit the next bill.I asked to speak to a supervisor, which took an additional 20 min..a "supervisor" came on the line and told me he couldn't help how long it took for me to receive the return box and that if i dont pay the $50, my service could be interrupted. I advised him the box was already on its way back but it didnt matter..I also advised him that my wife spoke with a Live Agent on 08/05/2022 and was advised there would be no issue. The supervisor stated live chat doesnt have anything to do with their company. Within 5 minutes of hanging up with supervisor, i opened app and seen that my bill has been charged over $50 more.

      Business Response

      Date: 08/25/2022

      August 24, 2022



      Mr. ***********************
      2465 ***************.
      *******, ** 22727

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ****************:

      On August 11, 2022, we received your complaint, dated August 8, 2022, filed with the Better Business Bureau.

      You said you requested to return a receiver three months ago, but only recently, you received a box with which to return it. You stated that you were charged an unreturned equipment fee for the receiver, which you disputed, and you expressed concern about the level of customer service you received.

      A review of our records indicate that we shipped you a box on June 13, 2022, with the tracking number 1Z0F65100338205918. It was delivered June 20, 2022. Your leased receiver was received on August 9, 2022, and the $50.00 fee was reversed.

      I reviewed your calls to us and found no instance wherein you were placed on hold for prolonged amounts of time. The agent you spoke with on August 8, 2022, provided you with the correct information. He advised you that once the equipment was received, the fee would be automatically reversed. I also found no instance wherein you were told that the online chat has nothing to do with our company, nor do our records reflect any contact received for your account between May 29, 2022, and August 8, 2022.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *********************
      Senior Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      **************************************
                      ******,** 80210

      *********************

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had to put our dish Network on pause because we were moving from **** to ****. We had our TV services resumed in May, I believe. We didn't realize until Late July that we were not getting our local **** channels, but we were being charged for them. A technician came out the next day, and resolved the issue after working with a DIRECTVs technical support, where he verified that whoever re-started our services did not properly put in a specific code to switch our channels to locals. It was clearly the fault of dish network. I contacted them today to ask them to refund the months they were charging us for a service that we did not receive. Long story short, they told me they could not do that. This is a breach of contract, and I want them to correct it and refund the amount they owe us, plus taxes.

      Business Response

      Date: 08/26/2022

      August 25, 2022




      *******************************
      8093 ******************
      *********, ** 44646

      Re:          BBB Complaint #******** 
                      **************** - ************

      Dear ********************:

      On August 8, 2022, we received your complaint, dated August 8,2022, filed with the Better Business Bureau.

      You said that you had your service restored from DISH Pause at your new residence after moving from **** to **** in May 2022. However, in July 2022 you realized that you could not access your local channels. After troubleshooting over the phone and with a technician at your home, it was determined to be a system-related issue. You called in to request the $12.00 per month fee for local channels be credited to your account for the two months you did not receive local channels, but your request was denied because you did not report this in a timely manner.

      We communicated on August 25, 2022, via email, and I offered to waive the remaining $20.00 early termination fee, credit your account for the two months of local channel charges and waive the final, adjusted balance. You accepted this as a resolution to your complaint.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,




      ***************************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: 8:00 am-4:30 pm MT (M-F)
      **************

      cc:           ****** /******* Better Business Bureau
                      ************************************************************************************************************************************************************* 80210

                      *****************************

      Customer Answer

      Date: 08/27/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************
       

    • Initial Complaint

      Date:08/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving advertisements regarding Dish network even though I've opted out SEVERAL times in the past both over the phone and in writing. I've been a victim of fraud by someone else opening a Dish account in my name (TWICE) and have told them I will NEVER do business with them. I will sell my tvs before I use Dish network. Still every week or so I get another advertisement in the mail. This advertisement borders on (if it doesn't actually constitute) harassment.

      Business Response

      Date: 08/24/2022

      August 22, 2022




      **********************;    
      450 ************.
      *******, ** 73044

      Re:          BBB Complaint #********
                      *************

      Dear ************:

      On August 8, 2022, we received your complaint, dated August 7,2022, filed with the Better Business Bureau.

      You said you have made several requests to stop receiving advertisements from DISH Network.

      Most print advertisements, but not all,are sent by companies that sell DISH Network satellite hardware and programming. They are independent companies that set their own policies and business procedures.

      I have placed your address on our Do Not Contact list. However, we do not share any information with the independent companies that sell our product.Therefore, we suggest that you call the phone number on each advertisement and request to be placed on their Do Not Contact list.

      The United ********************* also has some suggestions to prevent the receipt of unwanted print advertisements:

      ******************************** (***) created a "Do Not Mail"registry. The *** has approximately ***** members. Registry members are no longer allowed to be contacted by members of the ***. Email registration is free at www.dmachoice.org. It takes approximately two to three months before a significant reduction in junk mail is seen. The *** registry provides a partial solution; junk mail may still be received from non-*** members. The *** contact information is as follows:

      ***Choice Consumer Inquiries
      *********************************************************************** 20006

      There are methods available to refuse delivery from non-governmental institutions. You may request Form ****, Application for Listing and/or Prohibitory Order. The Supreme Court ruled Form **** can be used to refuse all undesirable mail, including junk mail. When submitting Form ****, include a sample piece of junk mail. It takes 30 days to have your address added to the list. Your listing is then active for five years.

      I hope this information may assist you.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,




      ***************************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: 8:00 am-4:30 pm MT (M-F)
      **************

      cc:           ******/******* Better Business Bureau
      3801 **************., #***
      ******, ** 80210

      *****************************

    • Initial Complaint

      Date:08/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dish promised me as a new customer I would get a 100 dollar **** then another 300 dollar ****. They have not done this. I would like what they promised.

      Business Response

      Date: 08/26/2022

      August 26, 2022



      ***************************;             
      916 ***********.
      *****,** 61554

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ****************:

      On August 8, 2022, we received your complaint, dated August 7, 2022, filed with the Better Business Bureau.

      You stated that when you signed up for DISH Network you were promised a $100.00 **** card plus another $300.00 ****. You said DISH Network is refusing to honor the promotion.

      When we spoke on August 26, 2022, I explained that you signed up for DISH Network through one of our sales partners who offer and control their own promotions.You already contacted them and were unable to get them to honor what they sold.I advised you to contact ****** at ************** regarding the $100.00 gift card. The $300.00 gift card is a pre-qualified direct marketing promotion,which would have been mailed to you and would have included an offer code for the promotion. As an exception, I offered a one-time $300.00 account credit,and you accepted my offer.

      If there are further questions or concerns about this issue, please feel free to contact me at **************

      Sincerely,



      ***************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network L.L.C.
      Hours: Mon-Fri 8:00 am to 4:30 pm MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      ********************************************************************************************************************************************************* 80210

                      *****************************

      Customer Answer

      Date: 08/26/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.THANK YOU FOR HELPING ME!!!!

      Sincerely,

      *************************
       

    • Initial Complaint

      Date:08/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled dish Network after they raise the price $40 more than what I was paying overnight they said I would have to send the equipment back they would send me a box and a shipping label which I did and we sent it back they said they didn't get it and I owe them $500 they keep calling the tracking number is 1Z4039F09013154043 and it was delivered on 7/13/22 and they said they didn't get it

      Business Response

      Date: 08/25/2022

      August 24, 2022



      Mr. *****************************
      520 ***************.
      *************, ** 43311

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ******************:

      On August 8, 2022, we received your complaint, dated August 6, 2022, filed with the Better Business Bureau.

      You said that you returned your leased equipment, but you were charged unreturned equipment fees.

      A review of our records indicate that your leased receivers were logged and removed from your account on August 9, 2022.  All unreturned equipment fees were reversed at that time and your account has a zero balance.

      Please note that your rate increased because your new customer promotion ended with your June 2022 bill.  Each bill we generated provided you with a countdown of the months remaining in your promotion, so you would not be taken unawares when your promotion ended.

      We sincerely regret any inconvenience or confusion this issue may have caused.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *********************
      Sr. Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      **************************************
                      ******,** 80210

      *********************

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