Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DISH Network, LLC

  9601 S Meridian Blvd Englewood, CO 80112-5905

• 

  Dish Network

  1704 9th St Wichita Falls, TX 76301-5003

• 

  Dish Network

  287 North Maple Steet Winchester, KY 40391

• 

  Dish Network, LLC (Central Florida)

  12315 W Colonial Dr Winter Garden, FL 34787

• 

  Dish Express, Inc

  1101 N Fulton Ave Evansville, IN 47710

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for DISH TV. As a promotion, I was issued a rebate in the form of a debit card. The card had expired and I was told by DISH on 7/30/2022 I could get the card replaced. When I called today to follow up, I was told my name is not on the account (which it is) and my replacement was denied. The ticket number created is: *******

  Business Response

  Date: 08/25/2022

  August 24, 2022
  
  
  
  
  *******************************
  2189 North State Route 123
  *******, ** 45036
  
  Re:          BBB Complaint #******** 
                  **************** - ************
  
  Dear ****************:
  
  On August 8, 2022, we received your complaint, dated August 5,2022, filed with the Better Business Bureau.
  
  You said you received the promotional gift card offered at the time you started your DISH Network service, but it expired before you could use it. When you spoke to a DISH Network representative on July 30, 2022, you were informed the gift card would be replaced. However, when you called on August 5,2022, to inquire as to the status, you were informed it was denied due to your name not being on the account.
  
  We communicated via email on August 23 and 24, 2022. I explained that the memo the agent was referring to regarding your name not being on the account actually states the offer name provided is invalid. This means the "offer" or "promotion" name that was given with the reissue request does not exist; therefore, the reissuance could not move forward as there was no valid cost center to apply it. The notation also requested that the correct offer name/code be applied and resubmitted.
  
  In lieu of the gift card, I offered to either release you from your commitment, waive the $160.00 early termination fee, and refund you last payment, totaling $304.82, or to apply a one-time credit to your account for $350.00, with the additional $50.00 for the inconvenience this issue has caused. You accepted the one-time credit, but only for $300.00, which is equal to the amount of the gift card offered.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  
  ***************************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: 8:00 am-4:30 pm MT (M-F)
  **************
  
  cc:           ****** /******* Better Business Bureau
                  ******************************************************************************************************************************************************* 80210
  
                  *****************************

  Customer Answer

  Date: 08/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************
  

   

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a tech. scheduled on Aug. 3,2022 between 8am & 12noon and I was to be notified when he was on his way. I had not heard anything by 11:40 so I called Dish and the lady told me that I was notified by email at 9:30am that the appointment time was changed to between 12 noon and 1:45. . I told the lady that I had not received any email from Dish. She said the email was sent by Gmail at which time I told her I have never had a Gmail account with ****. She then said that was the email address you had when you signed up with Dish and I said no it wasn'************ then asked me what my email address was and I told her. She then wanted my password to change the address, which I gave her. After giving her the information she entered it wrong and she told me she could not change it . After talking to and being transferred several times and the last time I was transferred to a female from out of the U.S. I finally had he transfer me to a U.S. person I could understand. After telling the lady several times what had happened I was told that my password could not be changed and that I had to contact my internet server to change it . I then requested to talk to her supervisor .After several minutes I was transferred to a person ******. After going thru the entire situation him doing some checking he said my email address was changed by ****, a agent for Dish on January 10 . I ask him what he was going to do about it . He said that he only could give me a one time curtesy credit of $29.00. I said I had a lady give $5 a month for six months. He said that expired on July. Thru the entire conversation with ************** was given the impression he really was not sure of what he was telling me so I told him I didn't know if I wanted what he offered . Also I did contact my internet server to have my email address change and between being on the Phone with Dish and my internet service I was on the phone 5 to 6 hours which was totally unnecessary.

  Business Response

  Date: 08/25/2022

  August 23, 2022
  
  
  
  *******************************;     
  64 ***********.
  ****,** 65453
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ************************:
  
  On August 8, 2022, we received your complaint, dated August 5, 2022, filed with the Better Business Bureau.
  
  You expressed concern with the incorrect email address being on your account causing confusion for an appointment, you could not get it corrected. You were offered a $29.00 credit, but you did not accept it.
  
  When we spoke on August 22, 2022, I confirmed that the correct email address is on your account, and the technical issues resulting in the appointment have been resolved. I offered you a one-time $50.00 courtesy credit, which you accepted as a resolution.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network L.L.C.
  Hours: Mon-Fri 8:00 am to 4:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *****************************

  Customer Answer

  Date: 08/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************
  

   

        When myself and *************************** spoke on the phone on August 22,2022, we came to a partial settlement in which I was offered a $50.00 credit, which I excepted, and we are to speak further by phone are email between November 1, and December 1,2022, in regards to a complete settlement.

• Initial Complaint

  Date:08/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/18/22 I spoke with Alee a gentleman from ******* & cancelled stars & the movie channel because our bill had increased over $70.00 per month. **** asked me our street address & security code to verify our account. He said our bill would be reduced to about #***.00 per month which I agreed upon. Today I cancelled ******* because we are moving out of state. ******* said we will be charged $190 plus $15 for cancelling early on our contract. I said that I never signed a contract since I Know that we were moving out of state., ****** said that when we gave our security code that we sign a contract. PLEASE help, because I did not sign a contract. Thank you *****************************

  Business Response

  Date: 08/24/2022

  August 22, 2022
  
  
  
  Ms. *****************************
  813 ************************.
  ******, ** 95630
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ****************:
  
  On August 5, 2022, we received your complaint, dated August 3, 2022, filed with the Better Business Bureau.
  
  You disputed the early termination fee applied to your DISH Network account. You said you were not aware of any 24-month commitment associated with your account.
  
  A review of our records indicate that *********************, on our Executive Escalations Team, contacted you on August 10, 2022. ************** reviewed your calls to ** and found that the 24-month commitment was not properly explained when you contacted us. As such, she waived your early termination fee.
  
  We sincerely regret any inconvenience this issue may have caused.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  Monday to Friday, 6:00 AM - 2:30 PM MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
  *********************

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently contacted dish network about adding another receiver. After they wanted to charge me for a service call and wanting me to sign a new two year commitment i decided i would look for other services. Grated they did offer to wave the service fee after arguing for 30 min. but refused to wave the two year commitment.When i called a few weeks later to disconnect my service i was put on hold for 15 min. before i got to speak with someone. She was quick to offer me deals to keep my service since i had been a dish customer for 13 years! I explained that time had passed! I was calling to disconnect my service. She explained it would take her a few to process my request. after being put on hold on and off for the next 30 min. i was getting pretty frustrated. i pointed out to her i had been on the phone for over 45min total trying to disconnect my service. I than requested to speak with her supervisor after explaining I've been on the phone for 50 min now I just needed to cancel my service. He said he could do that for me. It took him all of 30 seconds for him to tell me it was done! I asked him why I've been put on hold repeatedly for the last 30 mins. trying to get this done. And then he proceeds to tell me its going to cost me $15 to return my receivers. Thats my complaint! i've had service for 13 years and been on the phone at this point for ************************** to disconnect my service. And why was i put on and off hold for 30mins to do something that took the supervisor 30secs? If they would only try this hard to keep your service! I would have never switched!

  Business Response

  Date: 08/15/2022

  August 10, 2022
  
  
  
  Mr. ***************************
  802 ********************************.
  ******, ** 28752
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ****************:
  
  On August 5, 2022, we received your complaint, dated August 3, 2022, filed with the Better Business Bureau.
  
  You stated that you were charged $15.00 to return your receivers. As a longtime customer, you said you should not have to pay this fee.
  
  When we spoke by phone today, I advised you that the equipment return fee is disclosed at the time of sale, and again in your contract. Nonetheless, I waived it as an exception. Please allow 24 hours for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************************
  Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  M-F 8:00-4:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
  *********************

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We switched from ********* to Dish Network based on Brochure which clearly states that all packages include local channels. Only, after the Dish satellite receiver was installed (June 29,, 2022) and during setup were we informed that local channels would be an extra $12/month. So far, efforts to resolve this issue have been unsuccessful. This is blatant false advertising. I am uploading a portion of the advertising flyer. We respectively request that the $12/month be revoked for the 2-year guaranteed not price increase contract. Thank you.******************************** Emeritus ********** *********** Systems ******************************** Business Building 204 1 ********************** ************************************

  Business Response

  Date: 08/12/2022

  August 9, 2022
  
  
  
  *****************************
  547 ***************.
  **********, ** 72762
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ******************:
  
  On August 5, 2022, we received your complaint, dated August 3, 2022, filed with the Better Business Bureau.
  
  You stated that you signed up for service under a promotion including your local channels for $94.99 per month. However, you were still charged an additional $12.00 for the Local Channels package on your first monthly ****. You requested that we apply a $12.00 monthly credit to account for the length of your service commitment.
  
  When we spoke by phone on August 9, 2022, I advised you that I applied a $12.00 monthly credit as you requested. You will see it on your next ****.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************************
  Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  M-F 8:00-4:30 pm
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was at ******* for 26 years and only reason i changed to dish is because i could not seem to get the ebb - emergency broadband relief internet. never received never responded nothing was done.i switched to dish/hughesnet and the following errors took place after i ordered service.i was guaranteed that i would receive ALL the ************** games. i got blackouts for all home games of the **************.i called and spoke with several dish employees and i was told by everyone that there was no way that i could get tigers home games no matter what.desperate i called ******* to reinstate and cancel my dish and hughesnet.******* offered bally detroit so i could get every game. when you are a fan you want everygame. these games kept my sanity as i was going through my illness and my husbands illness at the same time and the tigers games SAVED MY SANITY i discovered that i had damage done to my home from poorly installed equipment, left holes in my siding. bent and destroyed the skirting, left two small holes in side of siding i now have water damage to front bedroom ceiling left a large cable wire hanging from the outside of my home which i left to show in pictures what was done.when i called to cancel dish and hughesnet they never sent a box for 3 weeks and hughesnet never has yet to send a box to return.dish and hughesnet have kept charging me when i cancelled both services and went back to ******* which can be verified by *******.i need help as i am receiving bills from dish and hughesnet for services that i did not receive.i am 76, retired and disabled and i am mortified as to what i had to go through due to dish employees that told me that i would get all the tigers games, both at home and away.All i wanted was the same as i had at ******* The only reason i wanted to switch was i was not being given the discount through ******* for the help with my internet/phone bill. EBB question. do i get reimbursed from ******* due to their error?

  Business Response

  Date: 08/30/2022

  August 30, 2022
  
  
  
  *************************************
  320 ********************
  ************, ** 49508
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ************************:
  
  On August 5, 2022, we received your complaint, dated August 3, 2022, filed with the Better Business Bureau.
  
  You stated that you canceled your service because you were told you would be able to watch all ******* Tigers games, but you found out you could not watch any. You also said that the installation caused damage to your home. In addition, you have not received the box and prepaid shipping label to return your leased receiver. You requested that we repair the damage to your home and provide an adjustment to your account balance.
  
  When we spoke by phone on August 30, 2022, I advised you that DISH Network does not carry the Bally Sports Detroit channel, and the *** Extra innings package is solely for out-of-market games. As a customer service gesture, I waived your early termination fee.
  
  I informed you that we did open a damage claim to investigate the damage to your home. It was determined that the damage is on the opposite side of the roof from where your DISH Network equipment was installed. As such, we are unable to reimburse you for this damage.
  
  You confirmed that you have received the equipment return box and prepaid shipping label. Once we receive your leased receiver, we will credit back the $300.00 unreturned equipment fee charged. I emailed you at ******************* to provide me the tracking information, so that I can confirm the return.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************************
  Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.      
  Monday - Friday 8:00 am to 4:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
  *********************

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26, 2022 I called Dish to request cancelation of my service that I had with them for over 7 years. I was told there would be an early termination fee of $400 because of a **** that was installed back in March of this year. I was not home that day and my husband was working with the technician. First off, the technician should have never installed a new **** as he should have been able to see in their records that we had previously had at least 4 ***** in the house and after all these years of service, they were owned by us. He should have reminded my husband of this in order to not incur addtl. charges. We had decided to save some money and requested service only to our main TV in March. (All other ****'s had been disconnected and put in a box. A technician was sent out to check out equipment, because we had the service plan included, so there was no fee for his service call. During that visit my husband asked about having access in the bedroom as well, in which the technician talked him into a ****, not reminding him that we already owned 4. I feel like this was a deceptive move to get us back into a 2 year contract. Nothing was said about the 2 year contract and the early termination fee. We were already on our way out with Dish, looking for ways to lower our bill and were waiting anxiously for fiber to be available in our area, as service was not consistent. Knowing fiber was coming soon (and is now here) our plan was to end our ties with Dish as soon as we could. We would have NEVER agreed to a 2 year contract on a **** that we didn't need that is now costing us a $400 early termination fee. Feel very deceived and would like to see this fee waived. We will NOT recommend Dish to ANYONE EVER!

  Business Response

  Date: 08/22/2022

  August 18, 2022
  
  
  
  ********************
  234 ***********************************.
  Climax Spgs., ** 65324
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear **************:
  
  On August 3, 2022, we received your complaint, dated August 3, 2022, filed with the Better Business Bureau.
  
  You stated that you canceled your service, and you were told that you owed $400.00 for an early termination fee tied to an equipment upgrade in March 2022.
  
  When we spoke on August 18, 2022, I informed you that a review of your March 8,2022, call revealed that a new 24-month contract was disclosed for adding service to an additional room. Nonetheless, I waived the $400.00 early termination fee as an exception. The full amount will be refunded; please allow seven to ten business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Hours: Mon-Fri 8:00 am to 4:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *****************************

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with Dish on July 28, I was to receive a $100.00 prepaid card. Shortly after that call, I received an email that stated I would receive a $200 prepaid card, and *** Redzone a no additional cost. I contacted dish to cancel the order. I tried to go through the link that was emailed, and I was not able to do so. I called Dish, and spoke to numerous employees. Finally the last one said I would receive the bonus, and *** redzone once its sent to the back office. Additionally, I was told that I would be able to get the dish anywhere apps on two of my smart televisions that operated from the Spectrums app. After installation, I tried to download the apps and was unable to do so. I called Dish, and was told that a **** is needed. I was mislead by untruthful associates as a sales tactic. I would to receive the $200.00 prepaid card, *** Redzone package, and have Dish come out and set up a box at no additional charge in one room in my house.

  Business Response

  Date: 08/22/2022

  August 16, 2022
  
  
  
  
  *****************************
  2161 *************.
  *******, ** 70461
  
  Re:          BBB Complaint #********
                  **************** ************
  
  Dear ****************:
  
  On August 3, 2022, we received your complaint, dated August 2, 2022,filed with the Better Business Bureau.
  
  You said that on July 28, 2022, you initiated an account and you were supposed to receive a $100.00 gift card. Shortly afterward, you received an email offering a $200.00 gift card and the *** RedZone. Your efforts to cancel the former offer and receive the latter were unsuccessful. You also indicated that you were told a Joey ******** is required to download the Dish Anywhere application. In addition, you expressed concern with the customer service you received.
  
  When we spoke on August 16, 2022, I informed you that the promotion offer code was needed to start the process to issue the gift card. I also explained to you that the $200.00 gift card with *** RedZone offer requires a minimum of ************ Top 120+ package, which would increase your bill to approximately $115.00 per month.
  
  As an exception, I applied a credit of $200.00 to your account in lieu of the gift card. You decided not to upgrade your programming.
  
  A free technician visit was scheduled for August 18, 2020, from 8:00 am to 12:00 pm, to install a Joey ******** so you can use the Dish Anywhere application.
  
  We regret that your customer service experience did not meet your expectations.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  
  ***************************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: 8:00 am-4:30 pm MT (M-F)
  **************
  
  cc:           ****** /******* Better Business Bureau
                  ************************************************************************************************************************************************************* 80210
  
                  *****************************

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 3rd Dish installed a dish for cable **. At 8:30 p.m. the dish didn't work at all. On the 3rd I called in and was told there would be no one for two weeks to come out and fix the problem. On June 3rd I returned all equipment to *** Store. **** acknowledged the receipt of the equipment. I never had the pleasure of any ** programs. As soon as the installer left the ** did too. I didn't have the service for 24 hours after installation and I was told the correction would take two weeks. I could not go without the news and my programs. I am a senior of 71 years and I feel like this should be excused and done with! This is unfair, they didn't even offer an alternative of any kind, an antenna, total discount to offset the situation nothing so after the call I returned the equipment and my loyalty to Dish. I just ask them to leave me alone and "NOT PUT IT IN THE CREDIT BUREAUS."

  Business Response

  Date: 08/24/2022

  August 20, 2022
  
  
  
  
  *****************************
  15552 ****************************.
  ******, ** 80015
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ****************:
  
  On August 3, 2022, we received your complaint, dated August 2, 2022, filed with the Better Business Bureau.
  
  You said you had your service installed on June 3, 2022, but it stopped working by that evening. You requested a technician visit, but you were advised none were available in your area for two weeks. You canceled your account and returned your equipment. You requested the balance on your account be expunged and the incident removed from your credit report. 
  
  Your account was disconnected on June 8,2022. Please be advised that DISH Network reserves the right to attempt to fix technical issues. Although the early termination fee is valid, it has been waived in the interest of customer service. I confirmed that all necessary equipment has been returned. A credit has been issued towards your account to bring it to a zero balance. Additionally, I asked the collection agency to close the account in their system and ensure it is removed from your credit file. Please allow up to eight weeks for the bureaus to reflect any updates.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  *********************************., #*** 
                  ******,** 80210
  
  *********************

  Customer Answer

  Date: 08/31/2022

  I just talked to a ******* at ************ who verified service was on 6/6/2022 - canceled 6/8/2023 - and verified equipment received and processed.
  The service was nothing that was promised. The dish was not receiving a signal and I had poor reception. 
  I did not feel the service was worth it. I am a dissatisfied non-customer 
  

  
  

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I could stream Amazon and ******* through the Dish. This is NOT the case. You have to have internet set up. I specifically asked the rep if the dish would stream Amazon and *******. He told me yes as long as you have a ******. So I bought the ******. It does not work without internet. The ONLY reason I got the Dish was because I couldnt stream on my smart TV. I come to find out the only reason that was is because it was locked. I would have NEVER gotten dish as there is no need for it. I was lied to and want to cancel. Now they want to charge me $450 to cancel. It is a SCAM. I had the dish installed late Friday. Called today to have it cancelled. They told me I have 3 business days to cancel. Now theyre saying its a 24 hour rule.

  Business Response

  Date: 08/19/2022

  August 15, 2022
  
  
  
  ************************************************
  11920 **************.
  ***************** 44023
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ********************:
  
  On August 3, 2022, we received your complaint, dated August 2, 2022, filed with the Better Business Bureau.
  
  You said that you were provided incorrect information by a DISH Network representative.  You also said you were told you have a three-day window to disconnect your service without an early termination fee.  You requested to have your early termination fee waived.
  
  Please note that you initiated your account online, so there was no salesperson involved.  However,you contacted us prior to initiating service.  I reviewed your calls to us and found that the agents with whom you spoke prior to initiating your service online provided you correct information. 
  
  On July 13, 2022, you contacted us to inquire about DISH Network service. You asked several times if you needed internet to stream, and each time the agent advised you that internet service is required in order to stream.  After you were told this twice,you indicated to the agent that you would receive streaming through the satellite dish, and the agent again advised you that internet is required for any streaming service.
  
  I reviewed your other calls to us and found no instance wherein you were told you have a three-day window to disconnect without the early termination fee. DISH Network provides a 24-hour grace ******* and you were correctly told about it.
  
  On August 5, 2022, a Senior Resolution Specialist made an exception and waived your early termination fee.  During that call, you also demanded that a technician be sent, free of charge, to remove your satellite dish, even though during your July 13, 2022, call you told the agent you spoke with that the satellite dish was already there when you moved in.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  *********************
  Sr. Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  Monday to Friday 6:00-2:30 PM MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************