Business Profile
Cable TVs
DISH Network, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.1/5 stars
Average of 1,030 Customer Reviews
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Review fromKevin J
Date: 08/09/2022
1 starKevin J
Date: 08/09/2022
Absolutely horrible customer service. I have had this company for over a year and a half and recently began having 015A errors. Eventually I decided to call in and the e tech on the phone diagnosed the system remotely and said it was the satellite that was the issue. To get it finished/fixed, it would be $101.61. So bring THEIR system and error, I have to pay?! Oh but wait, they have a PROMOTION where I can enroll in dish silver protection for three months and its free. So I have to sign up for MORE to get my system fixed which is YOUR companys equipment? Total scam.DISH Network, LLC
Date: 08/25/2022
On August 15, 2022, we received your review, dated August 9, 2022, posted with the Better Business Bureau.You disputed DISH Network charging for a technician visit.Please note that our customer agreements provide that you agree to be responsible for the equipment that is leased to you and in your custody. Our equipment is fully tested and vetted prior to installation, and installations are fully tested before the technician leaves the site. We have no control whatsoever of the equipments environment after that. Our records show that you are receiving our DISH Protect Silver free for three months, and you received your August 10, 2022, technician visit free as well.Kevin J
Date: 08/25/2022
So yea, I was told that if I wanted my service call to be handled at no cost I had to enroll in a program that I magically qualified for. Its pretty shameful that you hide in your hundred page policies of fine print but refuse to honor your equipment no matter what. By your definition I lease the oldest equipment you have (because you refuse to upgrade it unless I pay for it) and no matter what its my fault if YOUR equipment malfunctions. That same philosophy applied to a ******* it worked when you drove it off the lot so just because it later broke due to something beyond your control - we dont have to honor it.Review fromDaniel R
Date: 08/09/2022
1 starDaniel R
Date: 08/09/2022
Online Survey 08/05/2022:I chatted with ******* briefly (unless it from a previous Chat I had in May or a few weeks ago) and ****** yesterday 08/04/2022. ****** told me to call customer service because she couldn't help me. ******** answered the phone and said there was nothing he could do about the mistake/problem that occurred around May 21st. On May 16, I requested the Pause Mode to be removed because I was coming to ******* for **** days. After I returned to Alabama, I called to put my account back in the Pause Mode again. It appears that the Rep who answered the phone did not put my account back in the Pause Mode for 6 months as I requested, because I was billed $242.81 in June and $122.16 in July. I know there is a fee to remove the Pause Mode but the bills should only be $5.38/month. I received a notice that $128.16 is due on August 17th. I tried to explain this error at least 4-5 times in the Chat room and on the phone since May. Since there is nothing that can be done, I request canceling my account immediately. If you don't respond to this form, I will call and cancel my account after I contact the BBB and share this with social media friends.Response:With this. We are limited with our options through chat, however, I do have a account specialist that take care of our loyal customer such as your self. They do not have a chat option, however, you can reach them directly at a different **************** Number. NO Help at all!DISH Network, LLC
Date: 08/29/2022
On August 15, 2022, we received your review, dated August 9, 2022, posted with the Better Business Bureau.You said that you paused your service, but you continued to be billed.When we spoke, I informed you that, in reviewing your calls to us, your account was not paused when you requested it to be so; as such, I waived and refunded your last two payments.We sincerely regret any inconvenience this issue may have caused, and we appreciate you bringing your experience to our attention.Review fromBrooke B.
Date: 08/08/2022
1 starBrooke B.
Date: 08/08/2022
Dish net is an awful company. We signed up, they immediately took our money, never responded to texts or phone calls about installing and when we finally reached them said 2 weeks. Then they said 1 week. Then they said 1 week when we wanted to leave. Then they said 2 weeks was only possible. We both work from home. Dish doesnt help anyway. They refused to give back our money until 3-5 business days, but took it out within 1 hour? And could provide service or communication for 2 weeks? They were completely rude. I suggest NEVER using this company if you want good service and to keep your money.DISH Network, LLC
Date: 08/25/2022
On August 15, 2022, we received your review, dated August 8, 2022, filed with the Better Business Bureau.You expressed dissatisfaction with your experience initiating a DISH Network account.I emailed you at ************************** to explain that I am unable to locate the account with the information provided. I requested that you provide me the account number or the phone number linked to the account so I might better investigate this issue.Please note that, normally, installations are scheduled during the sales call; however, if you contacted an independent retailer, this may be different.Additionally, the three to five business day timeline for a refund is standard, as it takes into account the amount of time your bank takes to process the transfer. While payments may be removed from your bank account balance immediately, they are not sent to businesses instantaneously.Review fromNina C
Date: 08/08/2022
1 starNina C
Date: 08/08/2022
******* I was rejected three times, refused a supervisor request and was still unable to close out my account. OMG !Dear Dish Network,I am a customer and soon-to-be previous customer of *******. Your customer service wait time has been horrendous. And simply arguing with many Representatives is not a way to do business.I am appalled by your company in regards to simply wanting to cancel service and being refused to do so. I have spent a week of my time trying to cancel service. I understand I am within a commitment contract, I am willing to pay to get out of this contract and to return your box. I am moving out of state I have sold my home and I'm moving into a hotel indefinitely. Can you please help me to quickly and efficiently close out my service.Thank you for your time.DISH Network, LLC
Date: 08/22/2022
On August 15, 2022, we received your review, dated August 8, 2022, filed with the Better Business Bureau.You indicated that you have been unable to close your account and your request to speak with a supervisor was denied. You stated that you have been attempting to close your account for over a week but have been unsuccessful.A review of your account reveals that you spoke with *********************, from our Executive Escalations Team on August 9, 2022, and she was able to cancel your account as requested. In addition, in the interest of customer service, ************** also waived your early termination and equipment return fees. Your account currently has a zero balance.You will receive shipping labels to return the leased equipment (receivers and remotes only). Please return the equipment within thirty days of disconnection to avoid unreturned equipment charges.We appreciate your feedback, and your concerns will be shared internally with the appropriate personnel.We strive to provide excellent service, and we regret that your experience was unfavorable.Review fromC. G.
Date: 08/07/2022
1 starC. G.
Date: 08/07/2022
This business is very sneaky. Canceled our service and paid a $3.92 balance. The company took it upon itself to reactivate and charge me ****** because I paid my final balance. Good thing I received a notice so I could turn off auto pay. What a scam! I had to cancel my services again.DISH Network, LLC
Date: 08/19/2022
On August 15, 2022, we received your review, dated August 7, 2022, filed with the Better Business Bureau.You stated that your account was reactivated when you made your final payment of $3.92. You stated that you were charged $139.00 for service after the account was reactivated. You requested that we waive this balance.When we spoke by phone today, I advised you that our system shows your account was reinstated via the MyDish app. I also advised you that there have been no charges to your card and there is a remaining balance of $25.18 for services provided after the account was reinstated. As a courtesy, I have waived this balance.C. G.
Date: 08/19/2022
I stated I was told I reactivated the account by paying balance and clicking supposed button. Which in fact when I spoke to a supervisor, I was told that was a lie and that I couldn't reinstate services via the internet. Listen to the so called recorded line, as I requested the supervisor to do as well. You will see the truth no matter what you want to publish. You only offered to waive said added fees after payment when you called about my BBB review. Nice try Dish Network!Review fromJoseph V
Date: 08/07/2022
1 starJoseph V
Date: 08/07/2022
Cancelled my *************** after 2 days of installation and they billing me for almost $500.00 cancellation fees. False promises on programing and satellite signal that keep disconnecting/connecting every couple of minutes. Horrible service the installer told me that I have 3 day to cancel and if I do I will not be charge, Now I will file a law suit in small claim courtDISH Network, LLC
Date: 08/19/2022
On August 15, 2022, we received your review, dated August 7, 2022, filed with the Better Business Bureau. You stated that your DISH Network service was not up to your standards, so you canceled your account. You requested that we waive your $480.00 early termination fee.When we spoke by phone today, I advised you that your service agreement states that you have 24 hours after installation to cancel your service before the contract goes into effect. As you signed this contract and exceeded the 24-hour window, we maintain that your early termination fee is valid. I have attached this contract for your records.However, as an exception, I offered to reduce this fee by 50%, to $240.00. You accepted this offer. I have applied a one-time credit of $240.00 to your DISH Network account; please allow ******************************************* your current balance.Review fromJared R
Date: 08/06/2022
1 starJared R
Date: 08/06/2022
We had dish for a little over a year, then moved and put our account on pause. A year later we get another place and we could barely afford dish anymore. My wife simply called and asked how to cancel. Key word ask and got disconnected. The next morning they charged my account $220!! Your customer service is a joke. The person on the phone did not disclose any info about cancelling fees and so on. My wife tried to contact them again to have this reversed and they said they couldnt do anything about it. Wow really? I guess my starving family didnt need that $200. Thanks guys. Great service. What a joke.DISH Network, LLC
Date: 08/25/2022
On August 15, 2022, we received your review, dated August 6, 2022, filed with the Better Business Bureau.You indicated that after having your service for over a year, you moved and placed your account on DISH Pause. You stated that a year later, after obtaining a new home, your wife called and asked how to cancel; however, the service was disconnected and your account was charged $220.00. You said your wife was not informed of any cancellation fees and her requests to have the charge reversed were denied.When we corresponded via email, I informed you that a review of your account reveals that your automatic payment of $238.51 posted to your account on July 25, 2022, and was applied to the service provided.In addition, a review of the phone call from July 26, 2022, reveals that a female called, identifying herself as **********************************. During this call, she said she wanted to disconnect service due to the automatic payment processing after she tried to remove it from the account. While reviewing this account, it was notated that we received requests via chat message, on July 11 and July 26, 2022; however, the disclosures were not acknowledged, so the agents were unable to process the requested changes.At the time of installation on May 9, 2022, you agreed to a 24-month term commitment. As time spent on DISH Pause does not count toward your commitment period, upon cancellation, an early termination fee of $420.00 was applied to your account as you had 21 months remaining. In the interest of customer service, I offered to reduce this fee from $420.00 to $210.00. Please contact me directly if you would like to accept this offer.Your current account balance is $380.73.You will receive shipping labels to return the leased equipment (receivers and remotes only). Please return the equipment within thirty days of disconnection to avoid unreturned equipment charges.We strive to provide excellent service and we regret that your experience was unfavorable.Jared R
Date: 08/25/2022
I did in fact email you back but still never received a response. Also, ***** is a male, not a female. Thanks. Ill definitely be taking this complaint elsewhere.Review fromBrenda C
Date: 08/05/2022
1 starBrenda C
Date: 08/05/2022
Called to cancel charged $47.35. They will send prepaid labeled box, but you have to pay $15 each box to return x2. I go online to pay the **** and then it reactivated my account. Had to call again wait time was 16 min, someone picked up and hung up before I said anything. Called back another 16 min wait then she wants you to hold on the phone another 20 min while she cancels the account. Meanwhile I tried to chat with somebody from dish and they are unable to cancel an account 4 people kept asking me why I wanted to cancel. I have never had to pay a cancellation fee to return boxes. They will never get my business again. HARD TO CANCEL ACCOUNT.DISH Network, LLC
Date: 08/25/2022
On August 15, 2022, we received your review, dated August 5, 2022, filed with the Better Business Bureau.You indicated that you called to cancel service, and you were charged $47.35. You said you also paid $15.00 for prepaid shipping labels. You went online to pay your final ****; however, this payment reactivated your account. After several attempts, you were able to speak with an agent and again cancel your account.My attempts to contact you by phone on August 24 and 25, 2022, were unsuccessful, but I was able to leave a message on each attempt. I also sent an email to ******************** with a request that you contact me.A review of your phone call from August 4, 2022, reveals that your service was canceled upon your request. During this call, the agent did not provide you with a final balance and advised that your final billing statement would be available within 72 hours. That same day, we received a reinstatement payment of $47.63 made online. Your service was again disconnected on August 4, 2022, per your request.I have applied a credit of $15.25 to your account to waive any additional fees applied to your account when the service was reactivated. Your current account balance is $27.75.We appreciate your feedback and we will share your concerns internally with the appropriate personnel. We strive to provide excellent service and we regret that your experience was unfavorable.Brenda C
Date: 08/25/2022
Why was I charged $47 again? I paid my bill in full. They reactivated my account again and charged me. The credit she gave did not cover the amount they charged me. They send me boxes and want me to go to the dish and get equipment off that they put on with a power drill. I have never had to pay to send the boxes and equipment back with any company after renting them 4 yrs.Review fromChris S.
Date: 08/04/2022
1 starChris S.
Date: 08/04/2022
My grandmother had dish network for over 8-9 ****** *** paid the **** for her every month. My grandma unexpectedly passed away in May *** called them to let them know I wanted the account closed. Not only did they not care, they were more concerned about someone else taking over the ****, when I told them I wanted the account completely closed, the lady gave me a very long list of things to send in, which I did, only for them to send me a ****** **** (there should of been no balance bc I paid it the same month she passed) & send a *** man to my door without letting me know they were coming while Im still grieving (not worried about a cable box) demanding that I give them the boxes like we were trying to steal them or something. They dont care how long you are a customer with them, nor do they care if u pass away. Not to mention I dealt with a very very nasty csrs that works for them way before any of this took place. **************** is terrible & they have no empathy for their customers at all.DISH Network, LLC
Date: 08/26/2022
On August 15, 2022, we received your review, dated August 4, 2022, filed with the Better Business Bureau.You stated that your grandmother had DISH Network for eight or nine years, and you paid the bill every month. Your grandmother recently passed away, so you contacted DISH Network to disconnect the account. You expressed concern with the cancellation process. You sent the equipment back as requested and then received a $700.00 final bill when there should have been no remaining balance. *** also arrived at your home without notice.I sent you an email and to date have not received a response.With the information provided, I am unable to find an account to address your concerns. If you could contact me directly via email with the account number or the phone number associated with the account, I would be able to look into this issue further.Review fromMark F
Date: 08/03/2022
1 starMark F
Date: 08/03/2022
I just cancelled my DISH service after many years with them. After being told last month they would offer me a one year discount to keep me as a customer, they billed me at a higher amount than what was agreed. When I called to complain, I was passsed along to three different representatives. They gaslighted me, saying no such representation had been made to me. I asked for the employee I spoke with last month to be placed on the line with us, and they refused. I hope this review will help warn others to watch for their bait and switch tactics. They do not provide names, email addresses or confirmations in writing of their discounting.DISH Network, LLC
Date: 08/24/2022
On August 15, 2022, we received your review, dated August 3, 2022, filed with the Better Business Bureau.You stated that you canceled your service after DISH Network refused to honor a lower price that was previously quoted to you.When we spoke on August 22, 2022, I explained that I reviewed the phone calls tied to your account and found a call from July 7, 2022. During this call our agent offered you our Welcome Pack, and after going over the channels included in this package, it was determined that our Top 120 programming package was the best package for you. He offered you a monthly $30.00 discount that would run for 12 months and provided you with a one-time $40.00 account credit to allow you time to consider your options. He explained that he would be sure to note what was talked about and offered.I regret your experience was unfavorable, and I processed a $44.25 credit balance refund. Please allow seven to ten business days to receive this refund.
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