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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 263 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 868 Customer Reviews

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    Review Details

    • Mark V

      Date: 02/27/2025

      When I say I have done a whole lot of online business in the last 15 years and Boost mobile being the worse experience Ive ever had, I mean this whole heartedly! I wouldnt recommend Boost mobile if someone paid me to!

    • Joseph W

      Date: 02/20/2025

      They lie and do not keep there word and called for two lines got four with out me even asking charging me for it and after telling me I will pay this amount but really now have to pay twice that

    • Jeffrey G

      Date: 02/14/2025

      Back on January 12th, 2025 my roommate went to Boost to get a plan and phone. Got approved and got the phone. Then the snow storm on January 21st & 22nd happened. And on the 22nd, he slipped and fell, cracked the screen to the point it wouldn't take finger inputs, it would turn on and show you the screen but wouldn't let you swipe or put the code in. Since me and him had gotten evicted and were staying in a hotel until we found somewhere to move, he kept trying to get them to send it to the hotel... it was our place of resident for 4 months, it's where we lived at. But they wouldn't send it to him there, he tried having it sent to his bosses house, her husband said RTS, he finally got them to send it to his doctors office, after trying since January 23rd. He got it delivered on February 12th, which, coincidentally coincided with when he got the phone and plan initially. He called them and explained they had delayed sending his phone, and now when he did get it the service was on its last billing day. They would NOT understand that he hasn't been able to use phone 3 weeks out of the 4 weeks for a plan monthly. They would not give him any extra time for when thwy had delayed sending him his phone, through places that said it was okay to send it.

    • Camara C

      Date: 02/05/2025

      I am supposed to be on the $25 plan as promised in the store. I'm still paying $50 a month. **************** will not help me, neither will the store. I purchased the phone, and now I can't unlock it to switch to another carrier! It's like I signed a contract with a pre paid company.

    • Kay L.

      Date: 02/03/2025

      The Guy who works there is very rude to customers and I got cursed out by him in front of other customer.He has a very bad attitude and makes boost Mobile look bad as a Company. I would give 0 Stars but I had to put 1 which he didn't deserve that.More training should be done.

    • Heather F

      Date: 01/23/2025

      They charged me three times two of which a payment in the same amount of *****and the other amount is 52 then they tried to tell me I owe more money and refuses to refund my money back to cards thats not even mine!!! I have had this service for years and since I bought a iPhone 16 from them they have been giving me a heck of a time with everything and charging me earlier than the due date of the bills all I wanted was my money back til the due date and change the amount of service to 57 dollars which they then said I cant do til April!! Said it has to be 6 months before I can change the billing again I think this is some bullcrap

    • Corinne V

      Date: 01/21/2025

      Terrible customer service. You try to use the chat feature on the website...they direct you to call. You call and the agents give you incorrect information. You ask for a supervisor and you get hung up on. I have an unactivated line that is about 2 weeks old. It has not been used. I have requested to cancel - which they "cannot" do and they will not refund the cost of the line. This is due to not getting my device (went return to sender) and not being able to order the same phone at the advertised price. I have been with Boost for over 10 years. I haven't had many issues, but whenever I do it is nearly impossible to resolve with the agents. You only get scripted responses and passive aggressive fake niceness. I am cancelling my service and moving to another carrier. I would warn anyone looking to use boost that it is cheap for a reason, because there is NO support.

    • Euarina C

      Date: 01/07/2025

      I tried cancelling this account and even deleted my payment information and they still charged my account without my authorization. I called customer service who said they don't give refunds and they didn't charge my account but I have proof they did. They then tried to say I didn't delete my account after they admitted the debit card was not on the account. They lied several times trying to cover up the unauthorized use of an account I no longer have access to. I would not recommend this company to anyone.

    • David S

      Date: 01/02/2025

      When we decided to cancel our accounts and go with another carrier in November, they conveniently "missed" that we wanted to cancel our accounts (even though my husband was on the phone for several hours with the process of switching) and then charged us for two months. When we called in January, they kept my husband on the phone for over an hour, refused to refund those two months (because they had no "proof" that we had canceled), and rather than listening and canceling, they kept trying to give us offers rather-despite the fact that we have had a different carrier for two months already. The run-around brought my normally sweet and calm husband (who is a nurse and well-practiced in defusing tension) to the point of shouting obscenities into the phone at the customer service representatives over the refusal to refund the two months and repeatedly yelling "PLEASE JUST CANCEL MY ACCOUNTS." It was an awful experience and makes us wish we had canceled when Republic switched to Boost.

    • Rachel A

      Date: 12/31/2024

      boost mobile is absolutely horrible and will not unlock my phone that i paid for completely. They are scammers and argue with me about. They want to steal money from you and dont offer services nationwide.

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