Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Boost Mobile has 263 locations, listed below.

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  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  Boost Mobile

  387 Strander Blvd Tukwila, WA 98188-2916

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  Boost Mobile

  957 Memorial BLvd Picayune, MS 39466

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  Team Mobile - Green Springs

  66 Green Springs Hwy Homewood, AL 35209-4902

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  Boost Mobile

  827 Taylor Ave Towson, MD 21286

Review Details

• Review fromTodd P

  Date: 04/15/2023

  1 star
  The worst illegally taking unauthorized amounts of money, installing an APP CLOUD WITHOUT MY CONSENT. And the BBB WONT DO A THING, BECAUSE THEY BRIBE U MORE THAN I CAN BUT I CAN SAY F*** YOU

• Review fromAnd B

  Date: 04/15/2023

  1 star
  Boost recently forcefully migrated my family plan to "new" multiline plan. The only "new" on this plan is smaller amount of hotspot data - it is 12Gb instead of 30Gb my family plan had before. I was customer of ********************** for long time and was with Virgin Mobile before it was acquired by Boost. I was trying to check with Boost support if that maybe a mistake - but not it is what new plan for me will looks like.I am seriously considering to move all my cell services to T-Mobile now - Boost seems also has troubles with all systems, it barely operational and sometimes their app also not working. It is such a shame to what Boost turned into.

• Review fromBlayne O

  Date: 04/14/2023

  1 star
  They are the worst cell phone company ever they advertise UNLIMITED plans but yet they put a limit/cap to how much high speed data you can use per month.

• Review fromMary S

  Date: 04/14/2023

  1 star
  Boostmobile has updated the website and now I cant access my account and Im having a hard time getting my refund for Bill and 2 SIM cards they are not helping me activate. Im called multiple times and chatted with customer service and they are sending me in a loophole. I cant even use my phone on.

• Review fromMary M

  Date: 04/14/2023

  1 star
  Boost mobile try to charge my credit card ****** for service I didn't have cause I didn't want there service no longer .First of all they cut my service off after 7 days of paying my bill I finally got it back on I was without service 7 days boost mobile refused to turn back on and not refund my money. I didn't let that go I got my phone back on! But as soon as I could afford another service I let boost mobile go. And they try to charge me 255 dollars and some change April 5 2023 boost mobile could not give me a reason to why they was tryin to charge me on my cash app card !!!!! Also credit card company aware of this I called them ASAP when it happened.I have drop boost almost 6 mos ago.. They are horrible business.Also I told boost Mobile I'm going to BBB this time..I guarantee that boost will not try me again hopefully no one else.

• Review fromJackie F

  Date: 04/14/2023

  1 star
  I usually make a payment with a gift card but last month I paid with my card for the first time in years with no problem. This time I made a payment and it gave the option to save my card and enroll in autopay which I deselected. Once I submitted the payment I got a text saying they enrolled in autopay anyway without my permission. I tried to remove my card from being saved and had to call customer service. They said that they had to have a card on file which I've never done before and have never received a notification of this. If I never used a credit card in the past and can still pay by gift card, why is there a need to have a card on file? When I asked for a supervisor, none was available. This must be a known problem because I was able to unenroll in autopay using the automated system but I was not able to remove my card. I had to still ask for a representative to find out THEY WON'T REMOVE MY CARD AND WON'T LET YOU SPEAK TO A SUPERVISOR. I WOULD GIVE 0 STARS IF THE OPTION WAS AVAILABLE.

• Review fromJennifer C

  Date: 04/13/2023

  1 star
  Horrible customer service. They refuse to let you talk to supervisor. They "updated" my phone and it hasn't worked correctly since that day. I got a message saying I wasn't on plan anymore after paying the monthly fee three days before.

• Review fromtiana m

  Date: 04/13/2023

  1 star
  FALSE advertisement!!!! Boost mobile states they have unlimited data on all packages !! but if you go over your data cap for your package , internet speeds will slow ! this is the lie !! your internet will not work on the phone at alll if you go over you cap of data ! phone will read *******

• Review fromDoris S

  Date: 04/12/2023

  1 star
  I have had boost mobile for several years. Never a problem until the last three months. Dish Network owns Boost now. They say their systems have been hacked since February. No one can get into their online account. They want you to download a new Boost One App. The App is no good. It has alot of reviews mostly bad ratings. Saying they can't get into their account with the new Boost one app. This is so frustrating. When you can't get into your account to see your bill or to pay your bill is pretty bad. No reason for this to be still going on. All I keep getting when I call Boost is you have to download the new app. But the new app doesn't work. I hope somebody can get this mess straighten out. Boost isn't interested in getting it fixed.

• Review fromAndrea N

  Date: 04/12/2023

  1 star
  I was a happy Republic Wireless customer for 7 years. Several months ago, the telephone service became terrible--calls cutting out constantly and people could not hear me even though nothing else had changed on my end. I finally got sick of people not being able to hear me, so I opened an account with another carrier and they submitted a request to Republic Wireless to transfer my number to the new carrier. Instead, without my authorization and without contacting me to confirm, Republic abruptly cancelled my service and transferred my number to a totally different carrier that I had never even heard of before. Once I found out about this, I contacted Republic Wireless and the agent told me that they would contact the third party carrier that they had erroneously transferred my number to and get my number back. I was to call back in 48 hours. When I called back, I was told that no action had been taken, no ticket was open and that they could not put me in touch with anyone else at Republic that could help. Finally, after I ranted and raved, the agent agreed to open a ticket and asked me to call back in 3 days. I am not at all hopeful--it seems Republic's strategy is to just ignore you and hope that you will go away. I will not go away because that number is tied to so many accounts that it is not a simple matter of just texting some friends and family and giving them a new number. There is a major cost in terms of my time to create new security profiles with every web site and account that use my old number for two-factor authentication, and I have significant concerns that a fraud could be perpetuated by someone who wrongfully obtained my number.