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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 263 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 849 Customer Reviews

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    Review Details

    • Gabe S

      Date: 04/11/2023

      Worst service ever! Customer service is no good. They hang up on you and dont even go the extra mile to help. They take your money but dont help resolve issues you may have! If you read this dont use them at all!

    • Zach S

      Date: 04/11/2023

      Purchased plan offline and sim wouldnt activate. Went to store and they charged me ***** again and still dont have service and they refuse to refund.

    • Russell S

      Date: 04/10/2023

      I feel they have right to make it r8ght with me u customer if u get a phone from ********************** and it don't wk right apparently they don't think so ********** in past was junk ph didn't have it long they didn't give new one or refund bk at all was stuck with it

    • Joann W

      Date: 04/10/2023

      I have been trying to get my refund back for two weeks from Boost customer service, I have been lied to so many times, and it's so hard to understand there English, can't supposedly talk to a supervisor because they aren't around I am told. The worst company I have ever dealt with! It's awful, no customer service with this place, if they owe you anything, I am sure I will not get my money back, all lies from them.

    • Daniel M

      Date: 04/09/2023

      Now if you pay with your credit card, they make you save your card info, and there's no option to remove it, they automatically sign you for auto pay, and you have to call and wait a long time to speak to someone to remove your info, very dissatisfied with the way they operate now.

    • Dairien P

      Date: 04/09/2023

      Worst customer service ever. I had 2 phone lines months ago And when my phone got stolen I couldn't even cancel the line because boost mobile got hacked and customer service was shut down for 2 months and I was paying for two lines (87$) when it should have been 50. Now they won't even give me my money back. Worst service ever. Don't use them. They rip you off and talk to you like your stupid. I had another lady willing to help me then the man *** I talked to today said he is canceling my ticket and I won't get a refund!!!!!!!!! Bunch of ******** I'm changing companys

    • Paul L

      Date: 04/08/2023

      Horrible service. Dropped calls, lost signal, paying for 5G service but only getting 5G half the time. The Boost app is impossible to use sometimes. Dish network has ruined Boost. Long time customer here but not for long.

    • Carolina A

      Date: 04/08/2023

      Boost Mobile is a big disappointment. **************** is horrible. If they don't know the answer they hang up on you.

    • Deborah S

      Date: 04/08/2023

      For three weeks I tried to port out my number from Republic Wireless. It keeps showing up that there is a zip code error. I've been on the phone with them repeatedly and they still have not resolved the issue. They have given me "alternate" zip codes to try and even told me that if I upgrade my service that might work. I shouldn't have to pay a charge to have my number ported out.

    • RobynM P

      Date: 04/08/2023

      Problem exists with the new Boost Mobile system (2023).On April 5, 2023, I was sent an email by Boost threatening to cut off my service if I did not make a monthly payment immediately.My next payment to Boost was not even due until April 8, 2023, but I decided not to argue with Boost - and simply made an additional,( early 2nd payment) 3 days before my Boost scheduled April 8th auto payment would take effect.5 April I received from Boost a text and email confirming receipt of the additional payment (even though none was actually due)... But my service was suspended anyway....Boost **************** confirms that i actually now have a $70 credit with them, as of 7 April 2023...But still no cell service!!!Boost, allegedly could not process my money because my "account was not suspended by Boost, but suspended by this customer" (also not true).I took a 90 minute bus trip to the nearest Boost office in ******* (where I live), and the Boost office Manager called Boost. He also was told - that my account could not be reactivated before April 9th. No valid reason was given.I ask of Boost (1) to provide an explanation for their unprofessional punitive treatment of this longtime customer - (2) apologize (3) ***** a reasonable assurance that they will not again deprive me of my contracted phone service without due cause.

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