Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  Boost Mobile

  387 Strander Blvd Tukwila, WA 98188-2916

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  Boost Mobile

  957 Memorial BLvd Picayune, MS 39466

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  Boost Mobile

  827 Taylor Ave Towson, MD 21286

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  Boost Mobile

  2620 Creighton Rd Pensacola, FL 32504

Review Details

• Review fromLenny G

  Date: 08/24/2022

  1 star
  I was a Republic Wireless customer for 8 years. Was always happy with the service. That all changed about around a month ago. I have been getting complaints from my office that they can not get through to me. My phone doesn't ring. While away on vacation I am getting messages that I have no phone service. Can only make 911 calls. After calling support about the problem, I realized I am now dealing with Republic Wireless By Dish. Then I was told I had to switch to a 5G plan. I told them I probably don't have a 5G phone. Some how they don't know what kind of phone I have. They were actually trying to set me up on a network that I cannot connect to. I asked if I can get a phone replacement because this problem was caused by their switch to a new system. My phone still works, the difference now is the network changed. My phone is only 2 years old. I don't even think they offered a 5G phone at the time. I have seen other companies offering free pone to switch to 5G. From reading other comments, I see there was an offer for a discount & credit. But now that I am complaining about the problems I'm having, there is no discount or credit available. I also see that people are not even getting the promised discount and credit.

• Review fromdon c

  Date: 08/23/2022

  1 star
  I wish to file a complaint against Boost Mobile for horrific customer service as well as what I believe to be very questionable procedures. I was a customer for several years and purchased 2 ******* cell phones from them. I received some poor customer support from ********************** so I cancelled my contract a few weeks ago. I tried to use the phone I purchased from boost on another providers network only to be told that since I purchased the phone only 4 months ago I need to wait 8 more months before they can unlock it. I dont think that is a correct policy and I believe federal guidelines state that if the phone is fully paid and the service contract is in proper order, a unlock should be issued. I however agreed to those conditions and tried to get a phone I purchased from boost mobile in jan. 2021. That phone was in service with boost mobile for over a year which meets their requirements. I spent over an hour with their customer service ***** but they kept on transferring me to different depts. Once a rep hung up on me. Finally got to speak to a manager and he said he needed my 4 position pin. I gave him the pin number I have always used but he said the system would not recognize it. That was it, the phones will be locked by boost mobile forever. He said because they valued customer security there is nothing he could do. Offered any possible alternatives ways to confirm my identity but he insisted the 4 digit pin was the only way.I spent well over 5 hours during this past week working with boost mobile trying to get my phone unlocked but to no avail. Highly recommend against doing business with boost mobile.

• Review fromElizabeth K

  Date: 08/22/2022

  1 star
  I lost my phone on a plane 2 weeks ago traveling. The next week, 8/8, I tried to suspend my account; just in case someone stole the phone they couldn't use my service. Boost Mobile has an option for the customer to suspend their account online, however, when I tried it didn't work, so I went into a boost mobile store. The in-store customer service rep couldn't suspend the account for some reason; he called the phone line customer service. I waited 30 - 40 minutes but finally the account was suspended. Now I regret not asking why it took so long for them to suspend the account. The in-store rep told me that they would need to unsuspend the account if I found my phone and needed to activate it once again. I bought a new phone that same week and immediately went into the same boost mobile store to have my account unsuspended and the new phone activated. For some reason the in-store rep couldn't unsuspend the account, she called boost customer service, they couldn't unsuspend the account, so she was sent to ******* customer service. My phone is a *******. ******* customer service had us on hold what felt like forever only to come back and say I would have to wait 1 -2 business days. The issue was "escalated" up. Well, the next week my phone was found by the airline and shipped back to me. I went back to the boost mobile store - my account was still suspended and still hadn't been unsuspended. We went through the motions once again - the in-store rep had to call boost mobile customer service, they proceeded to refer us to ******* customer service once again. I waited a long time and finally I spoke with a ******* rep only to be told that ******* does not handle suspending or unsuspending a service provider account. They are the manufacturer of the device but they don't have control over the service provider customer account. This made sense! ******************** passed the buck when it was on them to fix the problem! Bad customer service and inept technicians.

• Review fromlinda j

  Date: 08/19/2022

  1 star
  The customer service at the store was great! However, their manager (****) ,left me with the phone I bought from them online which will not hook up with their network. these non working on their network are still for sale on line ! ******* S10. Im not understanding how they have my money and this phone wont even hook up on their network. Im feeling very upset about this!! I wanted my money back he said no. not even a replacement without spending more money !

• Review fromBonnie G.

  Date: 08/19/2022

  1 star
  Boost refuses to refund my credit stating that I did not overpay. I have opened 5 tickets; each one being closed by Boost saying I did not overpay. I spoke with manager *****. She assured me that my refund would be in my account in 3 to 5 business days. No refund after 7 days. I also tried to report my son's phone stolen. I was told in the Boost store that they could not report his phone stolen or Blick his number due to a system change. I switched to a different carrier and Boost refuses to refund my credit balance. They the worst!!!!!!

• Review fromJennifer M

  Date: 08/18/2022

  1 star
  Worst customer service chat ever, they put you on hold on the chat when your with an agent forever, than they ask you to tell them the problem, you tell them the problem and they put you on hold once again forever. Do any of their idiots know what their doing, probably not. I pay for scam and spam blocking only to be notified 20 times in less than a minute that they blocked a scam likely. What am I paying it for when I can do that s*** myself

• Review fromShelly V

  Date: 08/18/2022

  1 star
  Bad customer service they proceed to not help u.take your money online then when u would like to active a phone and bring your num over. U pay $25 then the sim arrived they don't use this card any more it a black card. then the customer service tell u to go and by another sim card from the store outside then u call to activate then they want another$35 I tell them I not paying another cent.I said provide a credit on account my account to use the white sim card I went to buy and My online $25 also the rep said they can't. They have to refund my money. This is a scam. Don't get boost. I have to be hospitalized for this it's to much.Plus my disability has my depression and anxiety spoke to 20 reps no solution. refund ASAP.

• Review fromJohn T

  Date: 08/15/2022

  3 stars
  I have had RW service since 2014, and have over that time purchased 4 phones from RW. Until last month, I was unaware that RW had been acquired by Dish Network. I have been happy with the phones, and I have always used the lowest priced service since most of my calling, texting, and data use are over my home WIFI. I have never had any of the service problems mentioned by other reviewers. However, in April RW emailed stating that new Plans would be offered, and if a current customer chose a new Plan & bought a phone from RW, the customer would receive a one-time $50 account credit & a $5/mo discount on service as long as the customer kept the chosen Plan. RW failed to give the $50 one-time credit & failed to apply the $5/mo credit until I filed a complaint with the BBB. My partner also signed up for a new Plan & bought a new phone from RW, but to date she has not received the benefits of the April 19th offer. We are trying to resolve the issue with RW, which by the way, has a secret address which is: Republic Wireless LLC, *******************************************. You can't find that address anywhere on the internet, but I received a letter from RW at that address after filing my BBB complaint.

• Review fromJames S

  Date: 08/13/2022

  1 star
  I switched carriers after they were bought by Dish and since they would no longer support my phone. I called about their cancellation policy before I decided to make the switch since I was on the year long prepay plan. I was told that I would be refunded my amount minus the months of service that I used. When I called to cancel, I was told they could not do a refund. I had to pressure them on the issue and explain they said they ****. They then agreed to process the refund at the next billing cycle. I called back after the next billing cycle and not getting my refund. I was informed that no refund was processed and that I should have gotten a refund ticket number. They then said my refund would be processed in 5-7 business days. I finally got my refund, but cannot help but feel like they were actively trying to steel my money. I had talked to several different people and every one of them said something different when it came to getting a refund. At best, they just don't know what they are doing. The number of follow up calls and checking on refund status was absurd.

• Review fromJennifer B

  Date: 08/11/2022

  1 star
  Tried to get them to reactive my phone number they wouldnt because I couldnt remember my 4 didgit pin. They said phone activated and I said ok give me my pin then since you say its activated they said they cant find any information yet they had my husband information our address etc. I asked ok can you send my my information to my email since I cant access the app for boost either and dont remember my pin. They didnt help me at all. Dont understand why I cant get my phone back on since you say I have service every other phone company can activate a phone without a pin code . They were extremely rude and flat out refused to help me I gave my information birthdate phone number and email. but because I didnt have a pin couldnt do anything? Makes no sense I even gave the boost mobile card number and my name and ssn number even. I said how is it possible you say phone activated on your side but you cant give me any information or reactive my phone they would not give me any explanation I said refund my money they wouldnt unless I remember my pin. They are FRAUDS! No help rude service.