Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Boost Mobile has 263 locations, listed below.

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  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  Boost Mobile

  1507B Spring Hill Ave Mobile, AL 36604-3206

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  Team Mobile - Green Springs

  66 Green Springs Hwy Homewood, AL 35209-4902

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  Boost Mobile

  235 N Tyndall Pkwy Panama City, FL 32404-6433

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  Boost Mobile

  1420 Paramount Dr Ste B Huntsville, AL 35806-2834

Review Details

• Review fromTRINA D

  Date: 08/10/2022

  1 star
  Rep was eager to get me off the chat? Constantly asking "Is there anything else we can help you with?:My question has not been answered. *****, your un-friendly advisor. I let ***** know that my order should have been arriving last month (July 31, 2022); ***** could tell me anything about my order because the account was not authenticated. There was nothing to authenticate. I did not have a cell number, no pin number, and no account number. Since I did not have a PIN number and no pin number, I asked for help. ***** couldn't help me. She ask me for the last payment date and payment amount on your account. There was not payment, no equipment, and no payment amount. It was just an awful experience, especially after talking to four reps.

• Review fromShannon W

  Date: 08/10/2022

  1 star
  I have been having issues with service for a month. Every time I call I get a different answer or solution which does not work. I am now trying to get my account number to port my phone number to a new service and they won't even give me my account number without driving to a store with my ID. They say if I can get phone calls to the phone attached to my account i can get it that way, but I CAN'T GET CALLS BECAUSE MY SERVICE IS TERRIBLE. It's been an absolute run around and they have absolutely no interest in helping me resolve any of my problems.

• Review fromnicole j

  Date: 08/10/2022

  1 star
  Worst customer service they lie and say they will credit you for phone not working and they dont. agents hang up the phone cant get a manager. internet constantly does not work. Rude. must constantly wait hours for them to fix phone and it still does not work. They are so ghetto. This company is the worst. I have to constantly use my other phone which is not with Boost . I will be dropping them as soon as my daughter leaves for college next month I hate them. Made several long calls to them and phone and internet is still not working.

• Review fromThomas H

  Date: 08/10/2022

  1 star
  My phone just stop working on the 5th of August at night . I called boost mobile Saturday day evening. I spoke with a agent I said my phone stopped working. And I like this ******* A72 but I dont want to pay ****** for the phone because the phone is 2 yrs old the tech is old too pay ****** and Im a good customer that has automatic payment monthly. There must be something to lower the cost. He told me to go online fill out the payment and buy the phone and I can get you a ****** mail in rebate. I did what he asked me to do . Because I thought I would get those rebates in the mail. So I purchased the phone! I said ok I bought the phone when will I get this rebate? He said I didnt mean for you to purchase yet ! He said its ok just return the phone when you get it. He said you want it by Monday or Tuesday? I said I want it right now I have no phone II have mEdical issues . He said ok its **************************************************************************************************** the shipping . I dont wave my status being a disabled. What I realize no one cares anymore. Boost wasnt always like this. They provided excellent service and not so much confusion. I called boost again Sunday August 8th because I have 3 other phones from boost mobile 2 simm cards were too old 1 was good but there was a problem with it. She told me its coming Monday dont worry. Monday came I wanted to check the status of my phone. I couldnt find my purchase of my phone on boost I checked my email it was there .but the tracking number was wrong the guy I bought the phone from made another mistake. So now I met ***** the boost agent. She was so nice this was Monday 6pm no phone she gave me 20 dollars credit for the days I missed with no service and gave my ***** back for the fast 2 day ship. I learn today its Thursday they said I never payed for 2 day shipping I said why did ***** give me my 2 day shipping fee back.she said 100% I get my phone Tuesday. They are disorganized

• Review fromTashara T

  Date: 08/09/2022

  1 star
  Have brought and phone and returned it within the days to return it and still have not yet receive my refund since March when it has been verified by ****** that they received the phone back in March and boost refuses to give me back my refund. I have all the proof of everything

• Review fromDeb A

  Date: 08/08/2022

  1 star
  Used to be awesome company to work with but, since partnering with Dish, too many negative changes. Can no longer recommend as I always did - requiring to be a Dish customer to get a plan that is more expensive than what RW used to charge? No option to not have data? Erased all what RW stood for.

• Review fromMorgan K

  Date: 08/08/2022

  1 star
  I had an account with Republic Wireless for years. Unfortunately, when they were bought out by Dish, they became a terrible service. The phone, that I bought through them, literally less than a year prior (the ************** would no longer work on their network. They informed me that in order to continue having service, I would have to buy a new phone from them. Instead, I opted to cancel my service and go with another provider. I expressly told them to cancel my service, and I did everything available on my end to do that. They refunded me the last month that I was unable to use my phone. Today, I received an email about being billed. I opened it up. I have been billed for the last two months since cancelling my service. They have assured me that they will be refunding the billing, and that they have *now* cancelled my account, but, it has been a terrible customer service experience for me.Truly, just a terrible company since being bought by Dish, with either incompetent or purposefully incapable employees.

• Review fromDaniel R

  Date: 08/05/2022

  5 stars
  Boost mobile in ************* **. Is under new management. And I have to say they are just amazing. Even management goes above and beyond. I am so glad we switched. And I highly recommend anyone to switch to boost mobile in ************* **.

• Review fromMona L

  Date: 08/02/2022

  1 star
  Boost is a lying deceiving company which lies for the sole purpose of making more money.I went in to Boost store to upgrade my phone which I was told I could do. When I go there, I find out that I can't upgrade because the phone was not 270 days old, but I have been a customer way over three years. If I wanted to upgrade, I would have to change my number and if I wanted to keep my number, I would have to pay full price of the phone instead of making monthly payments. Yet that was not what I was told by Boost Mobile when I spoke with them over the phone. This will be my last month with boost. If I have to buy a new phone and I have to change my number, then it will definitely be with another company. The phone I have is not the phone I would have bought but the phone was a replacement phone because boost upgraded their service and certain phones could not meet the upgrade. Instead of giving me a phone with the same caliber they gave me this cheap ******** phone that is cracked it mutes when it wants to it goes on hold when it wants too, and all Boost can say is I'm sorry well they should be because this is my last month with Boost. If I knew Saturday what I know today I would have changed companies, then. Be proud Boost for the lousy job you are doing. Great way to get and keep customers.

• Review fromAshley O

  Date: 07/31/2022

  1 star
  Worst phone service ever they do not keep there word they lie about screenshots you have from a previous chat they only want to give credit for towers that been down since June 23rd and it's July 31st and they still don't want to give anything but $10