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Business Profile

Employee Benefits Insurance

Empower Retirement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefits Insurance.

Reviews

This profile includes reviews for Empower Retirement's headquarters and its corporate-owned locations. To view all corporate locations, see

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Empower Retirement has 6 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 323 Customer Reviews

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    Review Details

    • Erich N

      Date: 02/28/2023

      Erich N

      Date: 02/28/2023

      Im losing money want to stop the bleeding and cannot get ahold of anyone. $1000s of dollars gone and yet my account shows a rate of return at over 5%. I have stocks that have dropped 100% according to their profile page. Does nobody do anything with these funds and just take your money to lose it. Customer service email doesnt work either! I feel like Im ******* in the wind with this.

      Empower Retirement

      Date: 03/01/2023

      Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Cathy B

      Date: 02/20/2023

      Cathy B

      Date: 02/20/2023

      These people are disorganized, completely lacking in customer support, and have a disfunctional web page. If by some miracle you get a representative on the line, there is no guarantee their conversational English is functional enough to have a useful conversation. If you do manage to convey a need -- even for something as simple as regaining the ability to log into the web page -- my experience is they have no knowledge or ability to actually help. The "Contact Us" link on their webpage doesn't actually link to anything.

      Empower Retirement

      Date: 02/27/2023

      We are sorry to hear about your poor experience with Empower but appreciate the feedback. If you still require assistance with your account, please message us with your full name, contact number and the name of the employer associated with the account and we will have a representative reach out to you directly. Thank you.

    • Roger G

      Date: 02/17/2023

      Roger G

      Date: 02/17/2023

      They stolen my money and i have taken them to court to get my money i have won my court case against them i am waiting for my money

      Empower Retirement

      Date: 02/20/2023

      Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Mark M

      Date: 02/16/2023

      Mark M

      Date: 02/16/2023

      A Nightmare. The voice prompts are endless, simply trying to get a login for my account as required per website dialog boxes. After nearly 15 minutes of automated messages, I was then forwarded to a representative, only to then get disconnected.

      Empower Retirement

      Date: 02/20/2023

      Hello. We apologize for the issues you have encountered. Unfortunately, we are unable to assist with resolving the issue as we cannot locate an account using the information provided. If you require additional assistance, please contact our ********************* Thank you.

    • Anita G

      Date: 02/16/2023

      Anita G

      Date: 02/16/2023

      Electronic transactions have a 10 day waiting period. Huh? Funds are clearly posted on both ends. Why is mailing a payment considered more secure?

      Empower Retirement

      Date: 02/17/2023

      Hello. We apologize for the issues you have encountered. Unfortunately, we are unable to assist with resolving the issue as we cannot locate an account using the information provided. If you require additional assistance, please contact our ********************* Thank you.

    • Oliver T

      Date: 02/08/2023

      Oliver T

      Date: 02/08/2023

      You literally will have to produce your dead certificate for this company to refinance your loan. The representatives are rude condescending. I am gathering information for my coworkers to petition my employer to pull us out of empower retirement before they lose more employees. This company is a joke . Ask your potential ‘employer if empower retirement is who they use stay away

      Empower Retirement

      Date: 02/10/2023

      Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • terri s

      Date: 02/07/2023

      terri s

      Date: 02/07/2023

      Wow trying to close out deceased son's plan. Try calling customer service multiple times In the beginning they asked to speak to my son, then they wanted me to prove that his daughter (the beneficiary) was alive! Of course I had thought that all was settled after speaking with 4 "managers"But today they broke me, now they have to contact my sons former employer because the plan he has wasn't set up right for a dependant. For 4 years since his death I get a statement which is always a reminder of his passing and just wanted to close it out for the statements to stop The amount is only $700.00 Never ending battle

      Empower Retirement

      Date: 02/10/2023

      Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, the account owner will be contacted.

    • Lorraine W

      Date: 02/01/2023

      Lorraine W

      Date: 02/01/2023

      Good luck getting any customer service from this **********************. You would think with the high fees they charge for their mediocre retirement plans at very least they would let you speak with a representative during business hours. Well, think again. They have an auto attendant that blocks calls and only offers worthless, generic information. The website is blank today, no data, no navigation and the auto attendant just refers you back to the website. I am beyond disgusted with this company and if it weren't the only choice through my employer, I would have never opened an account.

      Empower Retirement

      Date: 02/02/2023

      We are sorry to hear about your poor experience with Empower. We have forwarded your concerns internally to the appropriate area and one of our representatives will be reaching out to you directly to assist. Thank you.

    • Mike N

      Date: 01/28/2023

      Mike N

      Date: 01/28/2023

      Been trying to open a self directed brokerage account in my Deferred Comp Plan. Website application process would not work, so I uploaded the required paper forms. The company confirmed the application was received in good order and everything looked good. I was told the application would be approved within 2 business days. That was 15 days ago. Contact #3 I was told the application was marked critical and should be approved *************** #4, still not set up and still pending waiting for some mystery person to approve the account. In the mean time, I'm losing $ by not being able to transfer funds to the self directed account and purchase some good performing equities. Very sad, probably the worst run company I have every delt with in 40 yrs. But I'm stuck with them until my employer listens to us and changes retirement plan providers. Hopefully soon!

      Empower Retirement

      Date: 01/30/2023

      Hello. We apologize for the issues you have encountered. Unfortunately, we are unable to assist with resolving the issue as we cannot locate an account using the information provided. If you require additional assistance, please contact our ********************* Thank you.

    • Tiffany H.

      Date: 01/25/2023

      Tiffany H.

      Date: 01/25/2023

      If there were no stars to be given! They wouldve got nothing! They are the absolute worst! Bottom of the ****** worst! My husband applied for a hardship loan and they gave him the run arounds for a week straight! We submitted documents and it still wasnt enough! We spoke to several people and no one was willing to help, just kept apologizing! We were trying to avoid losing our living space and no one gave a ****! Some many of us are trying to play catch up after the pandemic and its sad that you have to beg for something you worked hard for! Im gonna make sure that they dont get another dime of his money! Even if he has to store his retirement in a shoe box, it would be ten times better than this company! Heartless b******! Now watch them go under each comment and pretend they wanna help, they never will so save it!

      Empower Retirement

      Date: 01/25/2023

      Hello. We apologize for the issues you have encountered. Unfortunately, we are unable to assist with resolving the issue as we cannot locate an account using the information provided. If you require additional assistance, please have the account owner contact our ********************* Thank you.

      Tiffany H.

      Date: 01/25/2023

      Just as I stated! They would come back with a generic response! The company couldnt help based off the information Id given is what they replied. Just full of it! I hope this company goes under. I swear! Oh and if you these reviews are bad, go check out the yelp reviews! They are doing this to ppl all over the place. Just trash!

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