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Business Profile

Employee Benefits Insurance

Empower Retirement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefits Insurance.

Reviews

This profile includes reviews for Empower Retirement's headquarters and its corporate-owned locations. To view all corporate locations, see

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Empower Retirement has 6 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 323 Customer Reviews

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    Review Details

    • Carol H

      Date: 01/13/2025

      Carol H

      Date: 01/13/2025

      *** supposedly released 2 months ago and every 2 weeks since has not arrived. Each time they tell me it has been sent out express that day and will arrive in 2-3 business daysand still nothing. They are holding my money hostage.

      Empower Retirement

      Date: 01/14/2025

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Kori P

      Date: 01/12/2025

      Kori P

      Date: 01/12/2025

      I am shopping for a new financial advisor and talked to a very nice and knowledgeable person. But he kept housing me to link my entire portfolio with him so he could see what I have and determine next steps. I got suspicious and told him I refused and will do research on them and others before I decide. He did send me questions to ask other firms, but he hung up quickly after I refused to link my portfolio with him! To me, this is a suspicious ask and my mind immediately goes to scam alert! He had me looking up my current mutual funds and said they all had hidden fees and that they charge 1/2 in fees and only use free funds. I said *****

      Empower Retirement

      Date: 01/15/2025

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review.  

    • Drake V

      Date: 01/10/2025

      Drake V

      Date: 01/10/2025

      Got my hours cut during last half of 2024. Lost about 15 hrs of Overtime a week. Was behind on rent payments(not getting evicted, yet..). Had/have baby on the way. Will still not allow me to do a rollover or hardship withdrawal without medical bills outstanding and proof of threat of eviction. I understand anyone can say anything and try to take money out while lying but I could give proof of all these things but still can't hardship withdrawal without aforementioned documents. It is financially bad to to take out of 401k and should be avoided but in the end even if I didn't have these hardships it is my money and if I deal with repercussions that's on me and MY money. Try another service.

      Empower Retirement

      Date: 01/13/2025

      Hello. Thank you for reaching out. We are sorry to hear about your poor experience with Empower but appreciate the feedback as we are always looking for opportunities to improve. If you require any additional assistance, please let us know.

    • Renee R

      Date: 01/10/2025

      Renee R

      Date: 01/10/2025

      They charge $50 for expedited service on rollover checks, but then dont expedite. I paid $50 and they sent a check by ******* with tracking, but not priority mail. I also paid $50 for expedited processing on a check to me that was sent via **** but also not priority. It took them 3 days in both cases to get the parcels to the carrier. I

      Empower Retirement

      Date: 01/10/2025

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Michelle C

      Date: 01/07/2025

      Michelle C

      Date: 01/07/2025

      I can't log in to their website on my phone. They want no they force you download their app. High fees

      Empower Retirement

      Date: 01/08/2025

      Hello. Thank you for reaching out. We are sorry to hear about your poor experience with Empower but appreciate the feedback as we are always looking for opportunities to improve. If you require any additional assistance, please let us know.

    • Neil D

      Date: 12/02/2024

      They hold on to your money as long as they can when you try to withdraw, customer service is horrendous at the least and always have an excuse high volume of calls

    • Julia C

      Date: 12/02/2024

      Julia C

      Date: 12/02/2024

      Worst company ever!!! Made me jump through hoops just to get my own money!! Asked for a withdraw with direct deposit and was sent a paper check! Two weeks later check still hasnt arrived! Im about to be evicted but they dont care!! So I call to get the check cancelled and direct deposit as I asked for on the application! Now Im being told stop payment of a check they messed up on and sent me will take 5 days and then another two days for the payment to hit my account!!! Meanwhile I will be evicted waiting on MY MONEY that they messed up on! They dont care and I feel like its a scam!! All my money, no money contributed from the company!! Do not use this as a retirement company to oversee your money!! Thats probably why ********** gave it up to empower! It was much better as **********! Ive spoken to so many people on the phone and have been lied to over and over!

      Empower Retirement

      Date: 12/10/2024

      Thank you for bringing BBB Review # ******. dated December 2, 2024, to our attention. In order to protect the privacy of our account holders, we will research the situation and will respond to the customer directly in writing. We again appreciate you bringing this matter to us for review.

    • Tim C

      Date: 11/25/2024

      Tim C

      Date: 11/25/2024

      They keep s******* my wife on her retirement she has been trying to get it cashed out since the end of October and they sent a check but wouldn't release the funds for it to be cashed they were supposed to wire it to her account and keep delaying it

      Empower Retirement

      Date: 11/26/2024

      Hello. We apologize for the issues you have encountered.Unfortunately, we are unable to assist with resolving the issue as we cannot locate an account using the information provided. If you require additional assistance, please contact our ********************* Thank you.

    • Ogechi D

      Date: 11/19/2024

      Ogechi D

      Date: 11/19/2024

      I have spoken to multiple representatives at the good for nothing company to send me my 401K check for the past month and these a******* will not give me my money. I spoke to a supervisor ****** who pretty much laughed in my face and said to let him know when i am ready to receive my check. Mind you i have moved to an entirely different state. These people are JOKERS!!!.. The worst thing on earth could literally not be as terrible as this company and some of the people that work for it!

      Empower Retirement

      Date: 11/20/2024

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review.  Once our internal review has been completed, you will be contacted.

    • Tee A

      Date: 11/19/2024

      Tee A

      Date: 11/19/2024

      I wish I could give zero stars.They will delay and frustrate you when it comes the withdrawal.withdrawal for down payment on primary residence was delayed and hardship withdrawal is intentional delayed.I have faxed ,emailed and uploaded doc but they keep saying they are missing pages .What a fraudulent **************** its a scam

      Empower Retirement

      Date: 11/20/2024

      Hello. We apologize for the issues you have encountered.Unfortunately, we are unable to assist with resolving the issue as we cannot locate an account using the information provided. If you require additional assistance, please contact our ********************* Thank you.

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