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Business Profile

Employee Benefits Insurance

Empower Retirement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefits Insurance.

Reviews

This profile includes reviews for Empower Retirement's headquarters and its corporate-owned locations. To view all corporate locations, see

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Empower Retirement has 6 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 323 Customer Reviews

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    Review Details

    • robert e

      Date: 09/13/2024

      robert e

      Date: 09/13/2024

      This company is crooked. I have been trying to get an in-service distribution from my 401K for 6 months. They won't make the distribution even though there is nothing in the *** indicating this is not allowed. They refused to setup a meeting with my lawyers, said they would no longer communicate by e-mail and would send me a letter. Needless to say, I have not received a letter and have been forced to file a complaint with the **** of Labor.

      Empower Retirement

      Date: 09/16/2024

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Wren F

      Date: 09/06/2024

      Wren F

      Date: 09/06/2024

      Empower has terrible customer service. Was on hold nearly 2 hours across three separate calls, cannot get anyone to help me do a simple 401K rollover on the phone, and there is no way to do it online. Extremely unhappy, wasted my time, not sure how to get this done.

      Empower Retirement

      Date: 09/09/2024

      We are sorry to hear about the issues encountered with requesting a rollover. We have forwarded your concerns to our Retirement *************** and requested that a representative contact you directly to assist. Thank you for bringing your concerns to our attention.

    • Jack H

      Date: 09/03/2024

      Jack H

      Date: 09/03/2024

      NEVER ALLOW ANY OF YOUR EARNINGS TO GO TO EMPOWER!They have stolen every ***** given to the them by my employer using ******** fees!THEY ARE THIEVES AND CON ARTISTS!

      Empower Retirement

      Date: 09/05/2024

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Danny B

      Date: 09/03/2024

      Danny B

      Date: 09/03/2024

      This place is a joke. Had my check sent by mail because for some reason it was going to take longer for direct deposit. The site said it would take 5 business days to receive a check. It's been over 5 day and I still haven't got a check. Called them up and they have no clue where my check is. They asked if I wanted to cancel an reissue another witch that would of took another 2 weeks do. They should have trackering numbers on all checks sent out. This shows they don't care about us hard working people and don't care where is goes. I will never go through empower again. Don't care if the employer goings through them I won't go this process again of not getting my money on time when they say it's going to be here. I also made a complaint to the better business to hopfully get them to have them track the checks they send out. But with the phone call I just had with the supervisor I'm sure empower won't change nothing and they Will continue not to care about us. If you employer goes through empower save you time and find someone else to manage your 401 because empower don't care about us. Don't waste your valuable time on empower just a joke of a place to have your money sit.

      Empower Retirement

      Date: 09/05/2024

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Liz W

      Date: 08/28/2024

      Liz W

      Date: 08/28/2024

      The fees charged by this company are exorbitant. To exit their vice-like grip, you have to reach out via phone and request a MAILED CHECK- there is no other way- to roll over into another account. The only secured option that they offer costs $30 per check. I am closing my account ASAP and I hope I never need to interact with this company again.

      Empower Retirement

      Date: 08/29/2024

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Erin A

      Date: 08/27/2024

      Erin A

      Date: 08/27/2024

      This company is an absolute nightmare. I hate that my employer changed to Empower. First I submitted for a hardship withdrawal and they acknowledged it was received, but then dropped it with zero communication or explanation. Then I submitted for a loan to cover the surgery expenses and that was messed up. Spoke with 4 different people that have told me four different things. I still cant get it sorted out after 18 days of starting the process and have to reschedule my surgery again. This company is the worst. They do not care at all. Its an obvious scam. I do not trust them with my finances.

      Empower Retirement

      Date: 08/28/2024

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Jim P

      Date: 08/19/2024

      Jim P

      Date: 08/19/2024

      This is the most incompetent retirement company I have ever delt with. They do not process funds sent to them in a timely manner. They will not let you close account and issue YOUR money back to you. I would not recommend this company to ANYONE.....You will never see your money or funds.

      Empower Retirement

      Date: 08/20/2024

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review.  Once our internal review has been completed, you will be contacted.

    • Gina R

      Date: 07/30/2024

      Gina R

      Date: 07/30/2024

      I filed for a Medical Hardship and I spoke to 7 different people to see what the hold up was and Empower each time told me I needed nothing additional. Then I got an email and I was missing information on the form and submitted it same day. Nothing. I called again yesterday 7/29 and was told information was missing but they did not require that information as it was sent to my employer. Was told my employer should hear something later that day. Nothing sent to my employer. Called today 7/30 and was told everything was okay and that nothing additional was required and hung up. 2 minutes later I get an email telling me information was missing. I just moved and put incorrect information on my form instead of street I put avenue. Go to submit my new form and cannot do it until the next business day as I "logged" into my account to many times asked to speak to a manager/supervisor and was told I had to wait 24 hours to so. This is completely Unacceptable as I told ******** the rep I spoke to if I die prior to getting this money for my treatments and my treatments are cut off due to non payment...My children will be suing empower! Unacceptable I need the money for medical treatments not for games!!!! Oh the best part is now when I submit the corrected form (just the address) it takes 2 more business days to process and then my employer has to approve it and then it takes 5-7 business days more. So treatments will be cut off until I can make a payment. Hmmm I guess Empower only cares about themselves and not the actual hardships people go through and won't release our own money we have put into this process!!!!

      Empower Retirement

      Date: 07/31/2024

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review.  Once our internal review has been completed, you will be contacted.

    • Nicholas C

      Date: 07/29/2024

      Nicholas C

      Date: 07/29/2024

      My husband and I iare fed up with this company. Empower Retirement is running a scam and after looking at all the complaints I can tell you that we have filed a complaint with Employee ******************************** and next were going to the news media and we are also hiring a lawyer.

      Empower Retirement

      Date: 07/30/2024

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Hellen S

      Date: 07/24/2024

      Hellen S

      Date: 07/24/2024

      My son passed five years ago. We learned there was a 401K retirement fund through this employer two years after he passed. He did not have life insurance. This ordeal has been overwhelming and mentally draining. I have spoken to the Attorney General and CFPB to lodge a grievance. I am beyond disgusted with this company. Mass Mutual and Fidelity never played games with our money. My employer *** offered to help too. I do plan to sound the alarm about Empower on ever social media platform and national/local newspaper plus news outlets.

      Empower Retirement

      Date: 07/26/2024

      Hello. We apologize for the issues encountered with your claim however we are unable to locate the account using the information provided. In order to assist with getting these issues resolved, please provide us with your contact number and the account holders full name and the name of the employer associated with their account. Thank you

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