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Business Profile

Diet Products

Peak 8

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Products.

Complaints

Customer Complaints Summary

  • 128 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for an order I never placed. It shows an order date, 4/21/2023, but once again I dont see how thats possible if I never placed an order. I dont know how you guys think this is acceptable, using my card information and placing an order in my place, but I will be expecting a full refund.

    Business Response

    Date: 04/28/2023

    Hello ******,

    We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 

    To clarify, all orders that are placed online are consumer-initiated. We received an order from you on 04/21/2023. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this, no order would be placed. We have no way of knowing your credit card information, nor can we go to your checkout page and force the order through.

    As a one-time courtesy, we went ahead and issued a refund of $199.88 today. You should see a credit in your account in the next **** business days.

    Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

    Customer Answer

    Date: 04/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had reoccuring payments from this product since december. I never ordered the product first off. Second I called got hung up on twice would not let me speak to supervisor and asked for first 6 and last 4 of cc. Clearly no way did i give that. They cannot find anything with my name and the payments haven't stopped. I've contacted my bank for fraud and reported in 3 other govt offices. Huge scam and the customer service is overseas and they are rude as anything. THis is what happens when you outsource to beat payroll taxes. Hey IRS perfect opportunity for an audit. The U.S. government cant stop them and neither can we so what is a solution?? Bring the jobs back stateside and stop being cheap.

    Business Response

    Date: 04/28/2023

    Hello *****,

    We highly apologize for the inconvenience this has caused you. We cannot locate an account for the consumer. Please provide an account name, number, order ID, etc., to resolve this matter. Thank you.

  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 10th 2023 I received a message from a individual named ********************************* from ********* who advised that she received a charge on her credit card stating I, *************************** that lives at ********************************************************************************** used her card number for a transaction at this company for $119.88 for health and beauty products. I have never heard of this company and didn't know this individual.

    Business Response

    Date: 04/11/2023

    Hello Destinee,

    We do apologize for any inconvenience this may have caused you. We received an order from you on 04/09/23. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed. We have no way of knowing your credit card information nor can we go to your checkout page and force the order through.

    Unfortunately, the order has already been shipped and we can no longer be able to cancel or make changes to the order.You may refuse the package upon delivery.

    We went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

     

    Thank you

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/19/2023 I was charged for the Transform Keto $199.80 x2 = $399.76 I called ************** and pressed #9 to speak with a representative I have been charged twice for the same product and returned both.I did speak with a gentleman who gave me an RMA #FF65E933A384 I printed the paperwork and attached it to the label of the package and returned it by **** as it was delivered and Im being told that without proof, I can not get my refund. This is twice that I have returned a package and not receiving my refund. These people are charging me for a product that was returned the way it was delivered.

    Business Response

    Date: 04/11/2023

    Hello,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    We went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.


    Thank you

  • Initial Complaint

    Date:04/04/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb.9th keto emailed me that as a courtesy they would send me a full refund of ******. They said it would take 10 business days. As of April 4th I have not received the funds.

    Business Response

    Date: 04/06/2023

    Hello,

    We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

    This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 


    Thank you

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unaware of the recurring supplement program and requested that I be removed in a telephone conversation but was told that I should just return the product that i did not order. I am still getting charged. When I tried to get on the web page and reset the password it still does not allow me to log on. It has been impossible to cancel.Thank you

    Business Response

    Date: 03/14/2023

    Hello *******,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    As a one time courtesy, we went ahead and issued a full refund for the last order in March without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.



    Thank you

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the transform keto gummies on 1/18/23 order number DF3FE40389. $199.88. am additional charge was added in the amount of $59.99 for detox pills, which I did not order. I've tried calling but am never able to to speak with someone due to the ridiculous hold times. Even when you get through, no one calls back I'm want a refund on the $59.99 for detox pills I didn't order but also to cancel out the entire order as I was completely disatified. I have now been charged with another $199.88 dollars without my consent. I hope you have better luck reaching this company than I did. Please let know how the investigation progresses.. Thank you.

    Business Response

    Date: 02/27/2023

    Hello *****,

    We do apologize for any inconvenience this may have caused you. During the order process, you have to decline the Transform Detox product or uncheck the tick box offer if you don't wish to be added to your order. The decline button is right under the place my order button so it is very easy to opt out.

    In addition, if you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    We went ahead and issued a refund of $59.99 for the Detox without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.


    Thank you

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased product from Transform keto and was not made aware of recurring payments. Was told one time only. I want them to stop trying to bill me for something I do not want or use.

    Business Response

    Date: 02/21/2023

    Hello *********,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    Rest assured, the account is canceled and you won't receive any further charges.


    Thank you

    Customer Answer

    Date: 02/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:02/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are asking for assistance in a resolution with Transform Keto Gummies. On Dec 25th 2022 we were on the web looking for possible weight loss assistance for an upcoming trip. I started to fill out the form for Transform Keto. It was for 3 bottles and 2 free. I did not finish the form; and was already getting charged for the product. Our understanding was for the 3 bottles at $39.99 and 2 free for a total around $120.00. We were immediately charged ***** and another $199.98. As soon as this charge came across our phone, we immediately attempted to contact this company because we were charged incorrectly and had not even completed our order before charges were placed. We tried multiple times and selected option 9, we were disconnected, rerouted and eventually gave up. We also contacted our credit card company using the number that is provided on the card to file a dispute. We have multiple correspondences with Transform Keto showing that we tried to contact them to cancel the order immediately, but either the number and the options were wrong or their email address didn't exist. We received a letter from Chase Credit card saying that Transform Keto did not respond back to them and they are placing the charges back on our card. ***** provided a contact number that we were able to call and it was to a 3rd party service and we were unable to talk with a representative from Transform Keto. They did give us a reference number. (4CA2FFBDA7.) The 3rd party service told us that the amount was refunded, and to keep the product. However ***** continues to say that Transform Keto has not responded to them and since the product shipped and arrived they are re instating the charge. We do have the product, and have not opened the shipping box to this date. We would like to get our money back and ship the product back. Due to the difficulty in contacting Transform Keto, they did not honor their 30 day money back guarantee. Thank you for your consideration,******* and ***************************** Vsplendids1@@hotmail.com ************

    Business Response

    Date: 02/20/2023

    Hello *******,

    We apologize for the inconvenience it has caused you. Unfortunately, we can no longer process any refund on your account since you have already filed a dispute with your bank. We cannot process a refund because you have already requested one with them, which means that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter. Thank you.

    Customer Answer

    Date: 02/20/2023

     
    Complaint: 19406331

    I am rejecting this response because: I am temporarily rejecting this because the credit card company has placed the order back on my account. We have re disputed this amount and will refile if it is not over turned by Chase credit card company.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased items from them,received more items than I ordered.Now am receiving monthly orders that I did not sign up for.Unable to contact company through website or email.want to return second shipment received on Feb 10 and get a refund.STOP FURTHER ORDERS.

    Business Response

    Date: 02/13/2023

    Hello ******,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

    We highly apologize that you may have overlooked the terms. Your initial purchase for Transform Keto + ACV rolls into a monthly auto-ship program if not cancelled within 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $199.88 today. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.

    Rest assured, the account is cancelled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

    Customer Answer

    Date: 02/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

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