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Business Profile

Diet Products

Peak 8

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Products.

Complaints

Customer Complaints Summary

  • 128 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product. It didn't work. Contacted company at ********** and **************, and gave my information which I gave. Their recording said I would be contacted and never was. Recently received another shipment & charge. Finally someone answered and I was told I could only be refunded for the 2nd shipment as they had not received any contact from me.

  • Initial Complaint

    Date:07/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was not aware this was going to be a reoccurring charge or shipment. I was only ordering the one time and now I have been charged $129.88 a 2nd time. I do not wish to receive this product a 2nd time nor have I received a 2nd shipment. Tried calling CS and had to leave a message and have not received a call back. I have disputed this with my bank as well

  • Initial Complaint

    Date:07/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of this transaction is 7/22/23 I did not sign on to be billed ******. I bought the one time product and now it's a subscription. I tried email and it's not legit because it failed to send. I have not received the product again I don't want the product again. I need to find out how to get my money back!

  • Initial Complaint

    Date:07/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Transform Keto ACV on May 14, 2023 (order no. 36D56E839F) with a total of $259.87. I double checked the website multiple times and even read through the terms and agreement that stated my purchase was a "one-time" purchase but have been charged $199.88 for the last two months. The most recent charge was posted July 18, 2023 for $199.88 and prior to that on June 15, 2023 for $199.88 resulting in almost $700 in charges. I called JULY 21, 2023 @9:09PM, the number posted on the website to cancel my account and was told that I had agreed to the monthly subscription the moment I purchased the product. Although the terms and condition clearly state they're all one time charges, they also never sent any receipts/confirmations for the consecutive charges. I spoke to the operator to cancel my account which was confirmed and was given the confirmation number: 45FE6F17A2. I was told I would receive a confirmation email but have yet to receive anything.

  • Initial Complaint

    Date:07/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 5 bottle special if buy 2 get 3 free. That wasn't true, paid for all 5. I let that go. Now the actual complaint is that I read all the fine print, checked all the scam sites and read all the reviews and why would I buy 5 bottles every 30 days but never receive any other bottles other than the first 5 on a recurring payment? The initial payment screen never said recurring. The invoice doesn't say recurring nor does the shipping receipt say recurring. I made sure it all said one-time payment and they charged me another $199.80 30 days after the first charge of $199.80. No receipt or invoice was sent to me for 2nd charge. I live in ******** and I'm standing in front of the business address that the BBB has listed for this scam TransformKeto business. It's *** Store box #*** for shipping and receiving only. I have pictures to upload for proof. This company stole money straight out of my account by using my card info without my permission to setup reoccurring payments.

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 17th, I purchased Keto Gummies through a ******** ad. When purchasing the gummies, the advertisement was to buy 5 bottles for $39.95 (their best deal). I purchased the product, but was charged ****** on my card. The confirmation email does not include a phone number, email address or any contact information for the company. When my product arrived, again, no contact information for the company to contact them. Today, I have been charged an additional ****** on my credit card which was not authorized. This company is scamming people and charging them again when not authorized to do so.

  • Initial Complaint

    Date:07/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 17, 2023 $199.88 #****** Bought a one time product from this company. Never signed up for a subscription and never gave them permission to charge my debit card a second time. when I attempted to call the company a recording came on advising me to leave my information and someone would call me, no one has responded.

  • Initial Complaint

    Date:07/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to cancel a subscription to Transformketobiz and all of their email addresses are false/dead ends. Their shipping address is in ******* but their business address says ********, but it shows as "out of business, Closed."The product does not work and there appears no way to cancel their subscriotion that runs $199 per month. I want to cancel this and see here where others have had similar issues.

  • Initial Complaint

    Date:07/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company did not mention the total price for the product offered. I looked into it because it seemed like a good deal. They were offering a promotional offer of buy 3 and get 3 free. It didnt originally go through because my bank flagged it as suspicious fraudulent charge. I didnt know that the total amount would be $239.88. My debit card got blocked by ******** bank so I had to contact them to get the debit card unblocked. This company then automatically charged my debit card without my consent. I did not receive an email from this company at my email address with any reference whatsoever as too an order # or even shipping details. I tried too contact them demanding a refund and they didnt even reply. So I contacted my bank too block my debit card from any further use and too file a fraud report. The bank will be issuing me a temporary credit of $239.88 back too my account until the investigation completes. I dont know what this company will plan on doing but they need too make things right.

  • Initial Complaint

    Date:07/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe the date that I ordered Keto +ACV Gummies from Transform Keto, whose email address is gettransformketo.com was June 30. I saw this on ******** advertised by Dr. ** and I went online to the website and ordered what was supposed to be two bottles of the gummies for $39.88 using my ***** ********** card. On July 6 I received a box with no company name on it and the address was a post office box in ********, **. it was addressed to me and i opened it. Inside were five bottles of the gummies, not what I had ordered. Then I checked on my bank statement and found that on July 3 Gettransform gummies.com had taken $239.88 out of my checking account. I went to my bank, ***** Fargo, and met with a personal banker. He called ***** Fargo headquarters and spoke to someone and they said that they would be disputing the charge, since it was $200,00 over the amount I thought I would be charged for two bottles of the keto+ACV gummies. I called the number for transform keto gummies and spoke to a representative that my bank was disputing the charge of $239,88 because this was in no way what I had ordered. The person had a terrible accent that made it hard for me to understand and I let him no that my bank was disputing the amount the company took from my account and that this company is a scam. He cut me off after I said I was going to let the BBB know what this company is doing. I was a victim of a scam operation that is dishonest and charging a huge amount for something that definitely was not ordered.I would appreciate you looking into this company and doing something about their scam operation. And I hope that my bank's notification of a dispute will get me my money back!I would like to know what happens when you contact this company and tell them that they have scammed a customer - me- and probably many more.

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