We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Diet Products

Peak 8

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Products.

Complaints

Customer Complaints Summary

  • 128 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/21/23 I ordered one bottle of Transform Keto for $59.99. I realized immediately they charged me $59.99 plus $199.88. I called them to request they cancel my entire order. She couldn't find my order number and would not let me speak to a supervisor. Once I received the order, I reached out by email and asked them what I needed to do to return everything and receive a full refund. They attempted to offer me a partial refund rather than returning, I declined. I reached out two more times requesting direction on returning the product. A week later they responded. I sent everything back two weeks later. Package was received by them June 14th. I emailed on June 21st asking them to please process the refund and it was returned as undeliverable. Anything you can do to assist would be greatly appreciated. Email documentation attached.

  • Initial Complaint

    Date:06/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4-23-33 I purchased 2 bottles (a 2-month supply) of Keto+ (order # AFA359ABA0) to give the supplement a try, which should have been a one-time purchase. However, a month later, on 5-25-23, they took $119.88 out of my checking account, and sent me an additional two bottles (Postage date 5-26-23, tracking # **** **** **** **** **** 72). I never received a confirmation email, as I had with the first order, and there is absolutely NO COMPANY INFORMATION listed on the packing slip, nor the packaging. The return address is ************* Department, P.O. BOX *****, ********, ** *****. And then website transformketo.com is no longer up. So here I am with 2 full bottles of this stuff, and then today the company Transform Products ***********, cous, COUS ********** as its listed in the transaction details, takes ANOTHER $119.88 out of my checking account! When I try to call the phone number, which doesnt connect. I have literally every phone number and email address I have been able to find on the internet, and have not found one number that works, no valid email address. First of all who needs a 2-month supply to be sent every month? What a scam! I never wanted the last bottles, and now Ive been charged for two more. I just want my money back just like they said they offered on the website when I purchased them, which again, is no longer an active URL.PLEASE, BUYER BEWARE!

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased transform keto back in December..1 time purchase. I began receiving 2 bottles every month since then. I tried to call and email them multiple times asking to cancel. No response and continue to receive these bottles and getting charged $119.88 each time. There isno return address to even try to mail them back and attempt sending a letter with return.

  • Initial Complaint

    Date:06/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company for a one time trial. They continue to send product. They do not have a website or email or address to contact. How do I contact and stop this auto ship?

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was exploring the transform keto website on 6/22/23 and saw their product was listed at $39.99 and did not mention anything about a membership or an automatic charge. I try to purchase this product at the advertised price and my card get declined due to suspicious activity. The next day I find out I was charged $239.88. I never agreed to this price and was never told thats how much I would have been charged. I never received an email confirmation or a recipe for any sort of purchase. I just want to cancel any membership that *** have been created and get a full refund for the product I didnt buy. I have emailed the company and havent heard anything back.

  • Initial Complaint

    Date:06/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for buy 1 get 2 free for $37.88. I got charged $199.88 and $59.99! My bank stopped payment and I canceled my card. I received 7 bottles of the stuff, I want to send it back but theres no way to get a hold of anyone .

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an add for the keto apple cider gummies. It was a promotion buy one get one free. I was charged for both. I want to return both bottles. If my card was charged I want a refund. I want to send the bottles back.

  • Initial Complaint

    Date:06/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Transform Keto + from this group as a one time purchase. I did multiple checks before submitting to make sure it was not a subscription. It was not. I received an additional 3 bottles in the mail yesterday (6/19/2023). I contacted them today, she did find my account and was helpful in helping cancel the subscription. I reiterated several times that there was no subscription. She had two offers to help out, one was $30.00 refund and 2nd was a $40.00 refund and I could keep the product. I told her I did not have a subscription and I wanted my $159.00 back. She told me again the she had cancelled the subscription and those two options were all that were available. This is a complete scam on a subscription service.

  • Initial Complaint

    Date:06/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 6/10/2023: placed an order online for ***** but was charged ******! Tried to cancel but no website, email, or phone number given! I ordered the keto+acv gummies only for *****.

  • Initial Complaint

    Date:06/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a sham!!! They show photos of a very skinny *************************!!! This is a fake photo of Oprah. The initial ad said that a full refund would come to those who sent back the product. I am I am very disappointed in this company and feel they are a sham! If this was true, everyone would be buying this product. I want my money back I want a full refund.

Peak 8 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.