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Business Profile

TV Stations

ESPN, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Stations.

Complaints

This profile includes complaints for ESPN, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ESPN, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 196 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid for an ESPN Plus membership to be able to watch *** games that may not be on local networks. Anytime we would like to watch the *** **** *******, their schedule will show the broadcast. Many times it shows it to be on ESPN Plus. When we go into the app on our smart tv, we can watch many other ****** games but the *** **** ******* says “blacked out.”

      When we called customer service to ask why, since we pay for the app, they told us they didn’t know why that would be happening because we should have access since we pay. They weren’t able to assist us further other than confirm the same thought process we have.

      We would like to be able to watch the *** **** ******* ****** games, on an app that we pay for.

      Business Response

      Date: 04/23/2024

      The fan has been contacted for resolution.

      Customer Answer

      Date: 04/24/2024



      Complaint: ********



      I am rejecting this response because the customer service representative still couldn’t not explain why I can’t watch the *** **** ******* or *** **** ********* *** teams on my 4 ESPN channels that I get in my cable package or on the ESPN + app. (Which he verified my account through my spouse’s email address). His response was “They want you to go watch the game in person or you have to switch cable companies and pay more money for a different provider for the same channels you get now to watch them otherwise they will be blacked out.”

       

      If ESPN is a channel, regardless of the service provider I have, I should be able to watch sporting events. 

      I am also disappointed that the BBB had to reach out to ESPN to remind them to reach out to me. The timeliness of this was unacceptable as well as the explanation from the business. It shows they don’t care about the customer. 




      Sincerely,



      ****** *****

      Business Response

      Date: 04/25/2024

      We have contacted the fan via phone with no response. We will try again later today. 

      Customer Answer

      Date: 05/13/2024

      I never heard back from the company and did not see this email in a timely manner.

      Business Response

      Date: 05/13/2024

      We have reached out to the fan for resolution.

    • Initial Complaint

      Date:04/08/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I signed up for ESPN+. I signed up for the one month plan for 10.99. I can even see the 10.99 on my credit card for list of charges. I now also see a charge for 109 dollars for a full year subscription. I did not sign up for the year plan and was charged for two subscriptions on the same account! I also had issues streaming the content as the program is not good. I stream with a lot of other providers like **** and *** so my internet is not the problem. I barely watched anything and it has been two hours and I have already cancelled. This company is stealing money from me! I want my money back I never asked for a year subscription! I will go to court if I need to and also be posting multiple reviews online to expose this fraudulent practice.

      Business Response

      Date: 04/23/2024

      We have reached out to the fan in an attempt to resolve and left a voicemail with actions taken on their account. 

      Customer Answer

      Date: 04/23/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    • Initial Complaint

      Date:04/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased ESPN+ on 4/1/24 under the impression that I could watch the sports content on my smart TV. It was not clear that I would already have to be paying for a TV subscription service in order to be able to access the content. Once I realized this, I canceled the service immediately, on the same day. Customer service is unreachable. I would like a refund of the $10.99.

      Business Response

      Date: 04/17/2024

      We have reached out to the fan to satisfy their request. 

      Customer Answer

      Date: 04/17/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ******

    • Initial Complaint

      Date:04/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 1st, 2024 I purchased ESPN+’s streaming service to watch the *** * **** ******* basketball game. Everything stated the only way to see the game was through ESPN and I was willing to pay for a month of streaming service for a chance to watch it. The service does not make it obvious that you cannot watch live sports if you subscribe. As I’ve discovered they’ve tricked many folks the exact same way. As soon as you have paid, they have an icon for the game, and since the game wasn’t yet on they tell you it’s not streaming live until the time it starts. It’s only around start time that you find out that you have to already be paying for ESPN - so what’s the point of the service?? - through a cable provider in order to see the game.

      Sure had I carefully read all the fine print I likely would have discovered that, but they are counting on you not to and they don’t offer refunds for that month of service even if you cancel right away - as I did. I was aware I wouldn’t get the refund but I didn’t want to be subscribed to them one minute longer, my issue is not the loss of the $11, but the fact that I believe the service is using deceptive practices to scam customers. They don’t advertise the fact that you’re not going to be able to watch games, and in fact, the minute you log in, they make it seem that’s *exactly* the service they are providing.

      I would like ESPN+ to stop these deceptive practices.

      Business Response

      Date: 04/17/2024

      Fan has been contacted to help resolve their issue. 

      Customer Answer

      Date: 04/17/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ****

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was paying for ESPN+ and a *** subscription. The *** subscription was cancelled at the end of Sept. And the ESPN+ subscription was cancelled November 23, 2023. The ESPN+ subscription was $9.99 a month, and the *** subscription was $27.24 a month.
      They stopped charging me the $9.99, but I just found out that they have been charging me the $27.24 every month. Despite it was cancelled, and despite the ******** season was over, and there hasn’t been any ******** for those months they kept charging me. At the beginning of this years ******** season I paid for a full years subscription directly through ***.TV…
      When I just discovered I was charged $27.24 by ESPN on 3/26, I called ESPN and the customer service representative was extremely rude and said my subscription was not cancelled. I asked how could I be charged $27 a month for ********, when the ******** season was over. He just said it is canceled now, is there anything I else I can help you with? I told him I want the money back that they charged me for no reason. And asked to speak to a supervisor. He just hung up on me.
      This is unacceptable and basically theft. They kept charging me for a subscription that was cancelled. After the ******** season was over.

    • Initial Complaint

      Date:03/25/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ESPN falsely advertised that people could watch the **** ******* ********** game on Saturday, today, for free. However, once clicking in the link, you are required to download their app. Once inside the app you have to answer multiple marketing questions only to then be required to sign in using a television provider. Once that info was entered, the screen just circled and would not open the advertised free game despite multiple attempts. Absolute false and misleading advertising.

      Business Response

      Date: 03/29/2024

      Dear BBB, 

      We will be reaching out to the fan to address their concerns. 

       

      Thanks, 

      Stephen M*******

      ESPN Fan Support 

    • Initial Complaint

      Date:03/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ESPN plus is charging for a streaming service monthly that they are not allowing me access to, and it appears from forums that this is a common occurrence.

    • Initial Complaint

      Date:03/19/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company will not let me cancel upcoming annual renewal.

      Business Response

      Date: 03/20/2024

      Fan has been contacted for a resolution.

      Customer Answer

      Date: 05/05/2024

      ESPN has resolved the issue.  Contacted me by phone and my subscription was not renewed as requested.

    • Initial Complaint

      Date:03/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to withdraw $700 from ESPN BET and they are withholding the money until I can send them pictures of last 3 forms of payment use on the account. The 2 debit cards have been canceled and thrown away. The bank account has also been canceled that was linked to that debit card.

    • Initial Complaint

      Date:03/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,
      I would love an ESPN+ supervisor at corporate level to contact me via email to discuss a horrible customer service experience I received on 3/18/24. Being hung up on 5 times, and having to make a sixth phone call consecutively all in the same hour/same night is extremely unprofessional!
      Thank you.

      Business Response

      Date: 03/20/2024

      Fan has been contacted for a resolution.

    ESPN, Inc. is NOT a BBB Accredited Business.

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