Complaints

This profile includes complaints for ESPN, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ESPN, Inc.

  935 Middle St ESPN Plaza Bristol, CT 06010-1000

• 

  ESPN, Inc.

  PO Box 641793 Omaha, NE 68164

• 

  ESPN, Inc.

  1230 Washington St Newton, MA 02465

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to watch ****** on 03/09/24. I went on my phone and there was an offer to sign up for a year subscription to ESPN+ with ****** for $134.98. I then logged onto my ****** ********* account, clicked on the ESPN app and the same offer was shown on the screen. It said step 1 - purchase the annual subscription at 101.99. Right next to this - said "step 2 - purchase ****** for 24.99." I did step one and got the subscription. Then I got the circling "wheel of death" and when it finished loading - the step 2 changed to $79.99 for ******!!! I was appalled! I called customer services with ESPN. I was on the phone with a call center in a foreign country with so much chatter and background noice I could barely understand the representative. She barely spoke english. She kept putting me on hold and then would come back with a new excuse as to why I could not have the fights as advertised. After an hour, she said she couldn't do anything and she would send it to a supervisor. I got an email shortly after that and the customer service rep on the email said that I had to purchase it as a bundle - not separately. I TRIED TO DO THAT and their APP screwed it up. Luckily - ****** refunded me the subscription so I am not out any money any more. It was a complete scam and no one from ESPN customer service would assist me. I then get a follow up email today asking for a customer satisfaction survey!! And when I tried to click on the link - it goes NO WHERE! ESPN is a complete scam.

  Business Response

  Date: 03/13/2024

  Fan has been contacted.

  Customer Answer

  Date: 03/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the person who contact me continued to argue and still had no clue what I was experiencing.  I would like someone who understands and speaks English to contact me.  He argued with me as he said I should have used my computer to buy the bundle and not their app.  How is that my problem?  Their app was accurate until you clicked buy.  Until someone calls and acknowledges the issue I had - I’m not going to accept their response.  They blamed the issue on me.  Not ok - I need to see this through so others done get the same experience.  If their app is messed up - then own it and fix it!
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my ESPN account and ESPN confirmed cancellation on January 8, 2024. I continued to be charged a monthly fee for this cancelled subscription, twice now.

  Business Response

  Date: 03/14/2024

  We have tried to reach out to the fan and have left a voicemail.

  Customer Answer

  Date: 03/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I received no voicemail, and regardless, no phone communication is necessary at this point. I have an email from the business confirming cancellation of my subscription, so any further charges for that subscription are invalid by their own admission. The company simply needs to stop charging me, which requires no phone communication or further explanation.
  
  
  
  Sincerely,
  
  
  
  **** *********

  Business Response

  Date: 03/21/2024

  Subscription has been cancelled at fan's request.

• Initial Complaint

  Date:03/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ESPN doesn't give bonus money after your prove with screen shots you still do not get bonus. Customer service less and says whatever and say you didn't do this it that. Their a most cause.    And they're screens jump around instead of landing where they may. God  ok forbid u night win a bit.They are mine psychopaths, they seem nice and charming at first until they fit you in their grips then they take it all. Games are fixed
  
   

  Business Response

  Date: 03/11/2024

  To receive the instant award for promotional Casino gameplay, players must place wagers on the eligible games outlined in the Terms and Conditions of the applicable promotion. A review of your account indicates that you only placed wagers on the eligible games on March 4, 2024 and March 8, 2024 and the promotional credits were issued and redeemed on your account. The screenshots provided do not include eligible games for the Daily Victory promotions for the dates outlined in the screenshot. Promotional Terms and Conditions for every promotion can be found in the ESPN Help Center under Legal > Promotional Terms and Conditions. 

• Initial Complaint

  Date:03/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not want another year of this membership. I canceled this before but somehow got charged again? I do not want this service. How can they get away with this? There website says no refunds? What a scam. Please help get me my money back. I have never had this happen

  Business Response

  Date: 03/06/2024

  We have contacted the fan for a resolution. 

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the *** ****** event coming up on February 24th, specifically the **** ***** vs ******** ****** fight. This selection was added to ESPN Bet a few days ago upon my request after I spoke to a customer service representative on chat. It was then removed from the website fully, and when I reached out to representative Ty on chat for a resolution, he offered no assistance, even though I had done the same thing earlier this week.
  
  Ty denied reaching out to the back office team like the previous representative and also denied transferring me to a supervisor. I do a lot of business with ESPN Bet now, but I will be moving on if this doesn’t get rectified, as there are way too many options to choose from with better customer service.
  
  
  Add this option back to the website, be more consistent with customer service, and discipline your workers to actually help customers instead of having an attitude because they don’t like their job.

• Initial Complaint

  Date:02/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ESPN plus and the ****** Bundle is a big piece of garbage that I spend more time logging into than actually watching any of the content. Time and time again I get messages to call in to fix the login information and when we do that it creates even more issues. I cannot stand this company or the login problems. This ****** Bundler with ****, ****** and ESPN plus is a big waste of time. I cannot believe the only way we can watch certain items is to be tortured by this company. I am not calling into a a call center to have a conversation with people that don't understand me. The only thing that happens when you call for help is more ridiculous issues! Get your act together! I have attached a photo of my phone where it says I am logged in and then the message where my restoration is a problem. I don't dare call in because it will destroy any of my working phones or tvs.

  Customer Answer

  Date: 02/12/2024

  Please note my husband filed the original complaint on my behalf. While his complaint is valid, it should be modified because we no longer have the ****** + ****, ESPN+ bundle. Our issues are currently with an ESPN+ subscription only. It should be mentioned we cancelled our bundle subscription due to a known technical error/glitch by the company which will not allow ESPN+ subscriptions included within the bundle to be accessed without contacting customer service monthly and waiting for them to research the issue…the resolution (we have come to learn) is that ESPN+ was providing customers with a “free month” so that we can use the subscription, however once the month is up, you no longer have access even though you have paid for the bundle. An ESPN+ employee explained to me that they are aware of the issue with ESPN+ not working with bundle subscriptions which is why when customers call to complain, they “comp” a month…however this process goes on and on and on. We gave up on the bundle subscription and now have three separate subscriptions for **** ****** + and ESPN+. It certainly makes it seem that is what ****** prefers (more money in subscriptions?). However, our individual subscription is now not working, and we have to call for assistance. We just want what we paid for to work when we choose to access it. 

  Business Response

  Date: 03/12/2024

  Reached out to fan twice and left a voicemail in an attempt to assist. 

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday Jan. 1st, 2024, my husband & I signed up for ESPN+ for a year and paid $121.65.
  We did so in order to be able to watch the ************** * **************** ******** games being televised which were advertised. Apparently, the subscription did not include these games, as they are on ESPN/ESPN2/ESPN3, yet no where did it say we would not get to see those games. In fact, when signing up for ESPN+ they actually show those "Featured" games on the screen once logged in, but when attempting to access the game we couldn't. We immediately wanted to contact ESPN+, but they make it quite difficult for their customers to be able to reach out. We finally came across a phone number and chat ability. We waited on the phone and in the chat for over an hour. The chat feature came to assist first, and the account was promptly canceled after being 2 hours and 9 minutes old. I was given Case# ******* for reference, and told the refund request was submitted, and we were told to expect our refund in 7 days. I wanted a copy of the chat, but they could not give it to me, I attempted to export it, but the export was corrupted, so I copied and pasted what I could onto a word document (also attached). Two days later, I also followed up the chat with an email to ESPN (attached), stating the issues we experienced and how deceitful their practices seemed to be. Yet, no one from ESPN+ bothered to out!!! Today now 5 weeks later our refund has still not been received. I phoned again today, they put in for our full refund again, with reference# ******************************** (Yes, it is 31 digits long). I am now supposed to wait an additional 10 days.
  The account was set up through our Roku (Ziply is our ISP), and the email associated with the account is r***.w****@gmail.com. Additionally, it was paid through my ****** and the email associated with that is e*********[email protected]. We are demanding our refund to be paid to us immediately. * info can be verified in attachments.

  Business Response

  Date: 02/07/2024

  We have contacted the fan and confirmed a refund. 

  Customer Answer

  Date: 02/08/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  They need to work on their advertising, but more importantly their customer service etiquette.  They should be ashamed and embarrassed for their lack of ability to reach out to customers with legitimate concerns over issues they caused in the first place.  On top of that, making it overly difficult to be able to contact someone, speak to someone or simply communicate with them, combined with keeping my money for over a month is totally unacceptable.  I should be a able to collect fee's and interest on that.  So please let them know. 
  

  Thank you,
  
  
  
  ******* *****

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for espn insider several years ago. It seems ESPN has rebranded, and I cancelled my subscription to espn +. Everyyear, because of a problem in their system, I am charged the exact yearly amount for ESPN + even though I am not a subscriber. I have to file a complaint with my credit card, and ESPN claims they can not find anything, cannot track it down by the credit card etc...

  Business Response

  Date: 02/07/2024

  We have reached out to the fan and have cancelled an additional account and refunded as appropriately. 

  Customer Answer

  Date: 02/07/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:01/29/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since I’ve downloaded ESPN Bet, I’ve been having issues with the app. From payout issues to horrible customer service, my experience betting on the app has been less than satisfactory. My recent issue is with customer service and more specifically and agent named Jeanette O. Although every customer service agent I’ve spoken with has been rude or unwilling to help, she unfortunately is the last straw. I opted in to several promotions that ESPN Bet had where they allowed bettors to place a Bet and if the bet lost, we could get our money back, which is called Bet insurance. Of course my bet lost and I was expecting to receive my money back in bonus bets. Unfortunately that didn’t occur. So I waited a couple days because according to the rules, it stated the bets would be in my account within a set amount of hours. When that didn’t occur, I tried to contact ESPN Bet through live chat and email. I waited almost 3 hours for live chat and it still showed that I was in the queue several spots away from speaking to someone. So instead I emailed them and still no one has yet to respond. So I let a week, a month pass and I still haven’t received what was promised. So this morning I contacted customer service through live chat and to my surprise, I was able to get someone pretty quickly. However, our conversation left a sour taste in my mouth. I will share screenshots of the conversation below instead of writing it out but in a nutshell, they were unwilling to give me my bonus bets back. I am finally coming to BBB to make a formal complaint against this company. ESPN should be ashamed at having this betting platform attached to their name. And until things change I will continue to complain. I’ve had payout issues regarding my winnings for a bet back in November as well as glitching in the app when making a bet. And for customer service to be totally unfair with following guidelines is beyond ridiculous.

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the membership and the company still charged me for the entirety of the year. I haven’t used one day of the membership. They did not offer a refund or have a pathway to contact them. Their contact website refers to an offensive website. I believe this is predatory behavior targeting customers.

  Business Response

  Date: 01/30/2024

  Please contact ###-###-#### for assistance on a refund.