Complaints

This profile includes complaints for Laz Parking LTD, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Laz Parking LTD, LLC

  1 Financial Plz Hartford, CT 06103-2608

• 

  Laz Parking LTD, LLC

  3575 Piedmont Rd NE Ste 375 Building 15 Atlanta, GA 30305-1623

• 

  Laz Parking LTD, LLC

  3 Copley Pl Ste 3202 Boston, MA 02116-6503

• 

  Laz Parking LTD, LLC

  5901 Christie Ave Ste 202 Emeryville, CA 94608-1932

• 

  Laz Parking LTD, LLC

  1818 Market St Ste 3140 Philadelphia, PA 19103-3654

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked my car at LAZ Parking in downtown ** ********* ****** location on 6/17/2024. After my appointment at the same building , I was provided with a free parking sticker . I presented the sticker to the lot attendants and they stated that there was no such sticker and insisted I pay and verbally attacked me. And threatened to call security, which ended up coming but understood that I did nothing wrong. Eventually, the receptionist from the office I visited came and i was able to be let out. The attendants lacked training and were not willing to speak to me properly and refused to give me their names. A very bad experience.

  Customer Answer

  Date: 06/23/2024

  I had a free parking pass from the business I visited and the LAZ parking lot attendants treated me in a very bad manner , although I had the free ticket and the business later confirmed that. They held me in the lot for a while until that is confirmed. I am not sure why they made the assumption that I was lying. I am still distressed over the incident. 

  Business Response

  Date: 07/02/2024

  Thank you for bringing this to our attention. Our team in ** has been in contact with the customer and apologized for the inconvenience and confusion. To prevent this from happening in the future the general
  manager reassured the customer that we would address this with the staff and
  the company that issued the validation. To that point we (LAZ) have spoken to
  the company that issued the validation and asked that they provide more
  information about the value of the validations, and we have also spoken to our staff. Thank you. 

  Customer Answer

  Date: 07/03/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  As I stated before , this is not about the value of the validation, I completely understand how parking validation works. The issue is with the conduct of the LAZ attendants that mistreated us.  I have been at that same faciality several times and understand how the parking validation works. I was there 3 days prior to the incident and validated my ticket and paid the discounted amount that I owed. This was a free pass that was provided to me by the facility I visited as a courtesy. I tried to communicate that with LAZ personnel multiple times. 

  This situation is not about understanding parking validation. This is about their aggressive and abusive behavior that I had to endure. I need LAZ to acknowledge their mistake. Thank you. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 07/10/2024

  We apologize on behalf of LAZ Parking. This experience is not reflective of the way we want our customers to be treated. We have asked the managers to work with the employees on how to better conduct themselves so that this does not happen again. 

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After picking up my car from the valet at ***, I now have an issue with my car battery. It's obvious they jumped it off when delivering it to me as when I looked under the hood the battery cover was off. Also my extra key that was in my fob is missing. They never told me and now I'm stranded with a dead battery. I would like a refund as well as my fob key. Ticket ****

  Business Response

  Date: 06/27/2024

  Thank you for contacting us to inform of the
  situation.  Miguel G*****, from our team, will be contacting you to open a
  formal claim for both the battery and the key fob you mentioned.  Through
  that process we will apprise of our findings and any resolutions.

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 6/12/24
  Citation #70709835
  
  I used their parking lot in *** ******** *** **, ********* ** *****. I followed their qr code, entered my license plate and chose to pay with ***** ***. I used Face ID and transaction was accepted. I closed my browser and went to get an ice cream. I came back 15 minutes later to find I had a ticket for $50. At this point I realized I had not received a confirmation email and no charge was processed, so something must have gone wrong on their back end. When I explained that I had genuinely attempted to pay and also offered to pay for the time, they refused to waive the fine, though did reduce it to $30. I paid it as I was scared it would go to collections and affect my credit. I don’t see how a penalizing me for an error on their system is fair or ethical.

  Business Response

  Date: 07/02/2024

  Thank you for bringing this to our attention. We would like to offer you a one-time courtesy refund for the confusion. Thank you.

  Customer Answer

  Date: 07/02/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:06/13/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked on the 3rd. floor for covered parking. it was only partially covered with cloth sections. in between the sections water from rain poured onto car which got into car causing wet carpet and mold.

  Business Response

  Date: 06/20/2024

  We investigated your concern and determined that the water
  entry to your vehicle was not related to any issues in the control of the
  airport. We recommend you ensure your vehicle’s windows are properly secured
  when parking in open air structures to prevent water from entering. 

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Vehicle Damage and Poor Service by LAZ Parking**
  
  Extreme dissatisfaction with the experience I had with LAZ Parking, the company handling your parking services.
  
  I arrived at a hotel on February 26th in ****** at around 10:30 PM and departed at approximately 12:00 PM the next day. When my vehicle was brought to me upon departure, I immediately noticed a significant scratch on the fender and a large scratch on the rim. This was particularly distressing as my truck was brand new, having owned it for less than two weeks.
  
  The employees on-site seemed unsure of how to handle the situation. They had me fill out a form and assured me that someone would contact me within 72 hours.
  
  I did not receive my first response until March 4th from the local manager, who informed me that my claim would be submitted to the claims department and that they would contact in 72 hours via email or phone. Despite sending multiple emails to the local manager for updates, I received minimal responses.
  
  Seeking further assistance, I visited the LAZ Parking website to find a contact. However, when I attempted to email the provided contact, the link led to a "page not found" error. I then tried to call, but the phone system requested a four-digit extension, while only three-digit extensions were available on the website. I also attempted to leave voicemails, but all mailboxes were full.
  
  Finally, on May 28, 2024, three months after my initial report, I was informed that since I had left the location, my insurance would now have to cover the damages. I was told that I should have stayed at the location, which is unreasonable and impractical. Throughout this process, I have been provided with no details on any investigation conducted by LAZ Parking, and my request was denied without any substantial explanation.
  
  This lack of communication, responsibility, and the overall runaround I have received is entirely unacceptable. They are failing to fix damages caused by them.

  Business Response

  Date: 06/14/2024

  Hi there, we're sorry to hear that you had a poor
  experience while parking with LAZ. We have talked with our regional team and have confirmed that ****** was offered $500.00 as a good will gesture, and he accepted. Thank you.

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pulled into the parking lot on **** ****** in *******. There wasn’t any information about parking other than a qr code. So we scanned the QR code and our phone automatically paid if, before we could even tell what the information or price or times for the location were. So we were charged $20, just for finding out how much it was to park. Turns out we didn’t want to park there so left and then called to say we never actually parked there, only scanned the QR code to get the information about the lot; and the customer service reps told us they could not refund our $20, even though we never parked there and didn’t even intend to pay, it just paid automatically just to get information. We literally never left our car and never parked there. They were also rude. We need a full $20 refund,- asap, for their lack of disclosure of the costs and terms before charging us, and bc we never even used their service.

  Business Response

  Date: 06/04/2024

  Hi there, we have looked into Mr. ***** complaint and apologize for his negative experience with LAZ Parking. 

  At this time, we have to deny the refund
  request.  We’ve attempted to reach out to Mr. ***** on multiple occasions
  via email and phone.  The phone number provided has been reported as out
  of service and the emails have gone unanswered.  

  As to the core of Mr. ****’s
  complaint, what he describes is technologically impossible.  In order for
  a payment to be made, personal and payment information has to be entered. 
  A customer also has to agree to an amount prior to tapping/clicking the pay
  button.  As for the supposed lack of rate information, not only is it seen
  and acknowledged on the app/site prior to payment, signs are present at the
  location.  I’ve provided pictures of the signs and screenshots of the
  app/site as people progress through to make a payment. We would be happy to provide more photos of the signage at the location showing the pricing if necessary. 

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is still an illegal *** hold on my registration for my 2005 ******** **** ****. I have spoken with many managers and supervisors including Richard K********** several times. I was not provided the correct time for my Review as allowed by ********** law and was also lied to by the parking officer who saw there was an issue with the meter when I was onsite. This is my last and final attempt at giving them a chance to correct this before filing a lawsuit againt their company, and also **** ****** ***. , ******, The city of ***** ***, and the City of ***** *** ****** ********** for multiple violations of the laws. The ticket was given illegally on January 11, 2024 while I was outside the ****** ****** Recorders office with Sheriff's helping me on a fraud case I am working on with the other attorney ****.

  Business Response

  Date: 06/20/2024

  We investigated your concern and determined proper protocol was followed on our end and have done
  everything that **** has asked us to follow in accordance with the municipal
  code. LAZ Parking has been in contact with this individual to discuss in greater detail. 

  Customer Answer

  Date: 06/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They are lying and committing fraud and violating ** code ***** - I was not allowed to contest this citation, as allowed by law within the time frame. The citation was actually made in error and improperly issued. Violating Section ***** of the **** **** ********** ********* *** US Code - they are liars and criminals now as well.... causing financial harm. But most importantly, California Business & Professions Code Section 12024.2, by engaging in inaccurate or deceptive pricing which is a criminal offense. Under ********** ***** **** ******* ***, any person who uses fraud or deceit to obtain money or possession is guilty.  No matter how hungry the city is for revenue, it can’t break the law and violate statutory rights of its citizens. I can upload you the documents if needed. Thanks.
  
  
  
  Sincerely,
  
  
  
  *** *********

  Business Response

  Date: 06/28/2024

  We apologize but LAZ
  does not have the authority to make any changes in the
  adjudication process, this has to be handled by the
  ***** *** ****** ***********

  Customer Answer

  Date: 06/28/2024

  I tried to contact the ****** ********** and also **** ****** ***. no one will fix this.. This is illegal for many reasons.

  Violations are for - ********** ******** * *********** **** ******* *******, by engaging in inaccurate or deceptive pricing which is a criminal offense. 
  - Under ********** ***** **** ******* ***, any person who uses fraud or deceit to obtain money. ********** ******* **** ******* ***** and *****  allows for the ability to contest a parking citation which I was not given proper time frame. Please see uploaded documents.  Violating Section ***** of the **** **** ********** ********* *** US Code. 

  Also I have been pulled over 3 times and cited because of this *** hold. This affects my life, liberty, and pursuit if hapiness... now you are violating my *** ********* Constitutional  rights as well.
  

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We stayed at the ******* ***** in ******* on 3/26/24 and used the valet service (LAZ Parking) there to park our car overnight.
  
  When we checked out of the hotel we didn't check over every inch of the car since we figured it would be safe with the valet service. After we were on the road for about 15 minutes we noticed a 6" crack in the windshield that wasn't there prior to using the valet service.
  
  At this point we called the hotel and valet service and they both denied responsibility as they said as soon as you drive off the site they are not liable and they inferred they did not wrong doing and that we were attempting to scam them and get them to pay for something that was already damaged or damaged once we left.
  
  I provided them with my arrival and departure times and suggested they check the security footage of the entrance and the valet lot where they park the cars so that they could see the crack wasn't there when parking the car, but it was there when they returned the car to me. This would be a simple way to validate the claim but they refuse to do so - probably because they know they damaged the vehicle.
  
  Approx arrival time was 3/26/24 between 4:20-4:50PM
  Approx departure time was 3/27/24 between 10:20-11:00AM
  
  The car in question is a dark gray / charcoal 2020 **** **** and the valet ticket number was *******.
  
  I have been in touch with both the ******* and LAZ and they denied the claim I sent in without even reviewing the footage or conducting any sort of review. The damage claim number for LAZ is #****** and it would be under the name ********* *****.
  
  We demand payment for the broken windshield.

  Business Response

  Date: 04/24/2024

  Hi there, thank you for reaching out. We have sent your message to our regional managers who will reach out to you directly for further assistance. 

  Customer Answer

  Date: 05/18/2024

  This has still yet to be resolved. Haven’t heard from anyone at LAZ which they claim they sent the complaint to.

  Please reopen this case.

   

• Initial Complaint

  Date:04/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 19th my car was vandalized (near a camera) inside the parking structure at T** ******* * ********* *******. I reached out to the account manager (Cindy W****) three times requesting video footage, but received no response. Additionally, I contacted the property manager (Bryan W*********) twice with the same request - still no response. It wasn't until my third email to Bryan and fourth to Cindy, in which I expressed my disappointment at the lack of acknowledgment of my emails, that Bryan responded. They stated they would work with **** to provide the footage. However, it is one month later now and still no footage has been provided to my detective. Additionally, I have informed both Bryan and Cindy that I am a victim of harassment and targeting, as my car was vandalized a few months prior, and a tracking device was placed on my vehicle. Thus, I am not merely a victim of isolated vandalism; rather, my safety is at risk. The Detective informed me that in previous cases, the management team has shown indifference toward vandalism incidents and has failed to provide the requested footage. This poses a significant concern, especially considering that *** ******* is a destination where families and children frequently visit. It is evident that *** ******* and its parking structure are not a safe environment for patrons, despite the requirement to pay for parking. Furthermore, the property manager has made false statements, claiming that officers cancel appointments to acquire the video footage. However, I am in direct communication with my assigned detective, who has informed me that the management team does not respond to emails and disregards their requests for footage. Without the necessary evidence, I am unable to press charges or obtain a restraining order, which continues to put my safety at risk. I urge patrons to consider taking their business elsewhere, to establishments where they can feel safe and where management genuinely cares for their customers.

  Business Response

  Date: 04/24/2024

  Hi there, thank you for reaching out. We have sent your message to our regional managers who will reach out directly to further assist. 

• Initial Complaint

  Date:04/09/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue 1
  3/9/24 Drove to Airport pick up a passenger Airport under construction and the traffic patterns change, Sensory overload with the # of signs and is very confusing. Cell phone lot is closed. Was waiting along entry road where there is no signage which say no parking. There is signage of "no parking" on other roads. Was asked by police to move. Officer states temporary billboard with rotating messages says Cell lot is in long term or extended parking. As look for lots there is large Orange sign which says extended and economy parking and arrows pointing in the same direction to lots. Traffic is heavy and inadvertently went into economy lot. When I realized I was in wrong area there was multiple cars behind me and I could not back up, so I went in. I was called that passenger ready for pick up after 10 minutes in the lot. 2 minutes to drive to gate and was charged 12$. I notified gate agent that I was only in lot for 12 minutes. "his response is extended and long term lots allow 1 hr free wait time and economy only 10 minutes of free wait time". I had to pay to get out. I stated economy lot is the least expensive lot, furtherest away and way would the more expensive lots be allowed to have an 1 hr wait. Why is there distinction to between the lots when driver have to wait somewhere and that there is a sign directing drivers into misleading directions. I spend 8 minutes arguing my point for being 2 minutes over. I contacted manager at a latter time and mentioned the above sign for two lots pointing in one direction and he stated he would go look and get back to me. He never did and after multiple calls I get no response re that one particular issue. I also contact airport management with complete and they route concern back to Laz Parking and get the same form answers that " I went into the wrong lot and it was my fault" Not able ever get manager to address sign concern.
  Would like my 12$ back for because why should least costly lot have the least wait time?

  Business Response

  Date: 04/09/2024

  Hi there, thank you for reaching out. Can you please tell us which airport this situation occurred? Once we know which airport, we can have the local manager reach out for further assistance. Thank you!

  Customer Answer

  Date: 04/18/2024

  unsure why prior letter is invaild or ineligible.

   

  1. ********** airport under construction

  2. Road signs provide inaccurate/ confusion instructions

  3. Waiting lot not available

  4. instruction to on where to wait are on an illuminated sign which has rotating group of messages and if you pass at the wrong time you may not see the message.

  5.  Went into the wrong lot because temporary sign was misleading and was charge 12$ for 12 minutes.  (the least expensive and the farthest away lot) They wait you to wait in more expense lots and they allow 1hr there vs 10 minutes in least expensive lot which I went into.

  6.  Laz parking agent would not refund and manager did not follow up.

   

  I would like be 12$ back 

   

   

  Business Response

  Date: 04/24/2024

  Thank you for providing this information. We have sent it to our regional managers for further assistance. They will reach out to you directly. 

  Customer Answer

  Date: 05/01/2024

  The ********** airport was the location of the complaints,  Please reopen and forward the information LAZ. So they can forward it their ********** location.  The bottom line is this organization (laz) is manipulating

  consumers by creating stress when there is a time constraint and then profiting from it.