Reviews
This profile includes reviews for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,113 Customer Reviews
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Review fromTheresa C
Date: 08/15/2022
5 starsTheresa C
Date: 08/15/2022
Very impressed with selection prices and staff?? am not doing delivery as I will lose the savings from the tax free weekend but that's only because I live in another state
Bob's Discount Furniture LLC
Date: 08/17/2022
Hello ******** we are so happy to hear that you had a great experience with us, we aim for customer satisfaction!Review fromDJ
Date: 08/13/2022
1 starDJ
Date: 08/13/2022
This a very unreliable business. Do not shop here. They sell damaged furniture and a “goof proof” warranty then refuse to fix anything!
Zero stars! The review process requires at least one star. But I give it zero stars!Bob's Discount Furniture LLC
Date: 08/17/2022
Hello *** Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.Review fromMark L.
Date: 08/12/2022
1 starMark L.
Date: 08/12/2022
They continued charging me a “membership fee” for 4 months during which I had no active agreement with them and owned no product from their store. I called multiple times and was told I would not be charged again, but I continued to be charged month after month.
I had originally purchased a couch from them, but two separate sections of the couch broke within one month of delivery. The damage was irreparable per the technician that they sent out. I was denied a refund multiple times until finally I found contact info for someone at their corporate office with enough authority to accept the return. We returned the couch and received the refund, but continued to be charged the “membership fee” for 4 months afterwards! I was told for the third time that we won’t be charged anymore. I’ll believe it when I see it.Bob's Discount Furniture LLC
Date: 08/17/2022
We are very sorry to hear of the concerns you are having with your financing account. The customer signed an agreement with an entirely separate company from Bobs Discount Furniture – for any concerns regarding payments you do need to contact your financing company directly.
We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. We are very sorry we were unable to meet your expectations on this purchase.Review fromAngela W
Date: 08/12/2022
1 starAngela W
Date: 08/12/2022
In stock does not mean in stock at the store. It is misleading and you are not informed of how long it will take to get your products until after you have already purchased them. Then you get an email saying 4-10 days before it will even arrive at the store you chose. After that, I got a very unprofessional email from someone at Bob's trying to schedule pickup for another week out. Will not purchase from Bob's again.Bob's Discount Furniture LLC
Date: 08/17/2022
Hello ******* We understand your frustration about the delay in receiving your items. Our furniture is built to our specifications and comes directly from the manufacturer. The logistical process to get the furniture here has been impacted by shipping delays. The date you have been provided is accurate, though tentative; as the date may fluctuate due to delays in the shipping process which cannot be eliminated. If this happens, one of our store associates will contact you.Review fromLarry C
Date: 08/11/2022
1 starLarry C
Date: 08/11/2022
I was mislead by sales person I was told if I get insurance on my purchase my delivery fee would be waved. I was told the item was in stock and would be delivered on Saturday. But once I paid for it I was told the earliest I could get was Monday and if I wanted my money back they would mail me a check I paid in cash the total amountBob's Discount Furniture LLC
Date: 08/17/2022
Hello ****** Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.Review fromDouglas A.
Date: 08/11/2022
1 starDouglas A.
Date: 08/11/2022
Bob's discount furniture are selling items that they dont have actual possessions of the items. We paid over $2000. On 7/6/22. Was supposed to be an in store pickup on 7/29/22. Promised again for August 4, 8, 12, 18 and now its scheduled for September 8. This not good customer service. They are also earning interest on the $2000. since July 6. Who regulates
this behavior .Bob's Discount Furniture LLC
Date: 08/17/2022
Hello ******* . The original date that was provided was based on the most current information available to us at that time. We understand that this delay may cause frustration and we assure you we are doing everything we can to get your merchandise delivered as soon as possible.
Unexpected delays have impacted supply chains in most industries. These delays have affected vendors both here in the US and overseas as they were forced to suspend many of their regular services just like we have. With manufacturing product not arriving, limited staff, and delays in cargo, there may be dates that have changed however we still plan on successfully completing delivery to you once it arrives from the manufacturer.Review fromJim G
Date: 08/09/2022
3 starsJim G
Date: 08/09/2022
We have a mixed review about Bob's Discount Furniture in ***** ******, MI.
POSITIVE: The leather Lift Chair that I purchased for my wife's back surgery recovery is a great chair. Very pleased with this purchase. Great neck support for neck surgery recovery or other neck issues. This particular lift chair is black with a beige stitching, but it also come in brown as well. A modern look that fits into any living room decor and an excellent chair for any medical recovery needs. What's helpful is that this particular chair has a remote to move the neck and lumbar positions for specific comfort.
NEGATIVE: If your order has to ship in from their warehouse and is actually out of stock, their system lacks the ability for the sales staff to track and check back orders and when or where the product actually is in the supply chain. While we highly recommend this particular lift chair, we were frustrated with the sales manager's and sales person's lack of ability to see where the product was from the sales process to their purchasing and tracking processes. In the end, this chair took 3 months to receive it which defeated the purchase to assist my wife's back surgery recovery.Bob's Discount Furniture LLC
Date: 08/11/2022
Hello **** Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.Review fromJanna R
Date: 08/09/2022
1 starJanna R
Date: 08/09/2022
I bought a hybrid mattress in May. The salesperson told me it was the newer version of a mattress I purchased at Bob's 8 months before, as I came in to purchase the same mattress. Customer service verified it is not the same mattress. When it was delivered, it was rolled into a 3 foot ball. When I opened it, it had metal poking out around the edges and in the top on one side. It dips in the middle. I was offered 50% back on the mattress which was rescinded because they say that program ended a month ago. I am not eligible for a replacement mattress, for some reason. I am within the 90 day return period but was told there is nothing they can do to make it right. Very crappy customer service. Now I am stuck with a TERRIBLE mattress and out $1500. After reading the other bad reviews, it seems I'm not the only customer unhappy with Bob's. They have definitely lost a customer and I'll be sure to tell others not to make purchases at Bob's, or you risk being stuck with a damaged item they won't allow you to return. If I could rate zero stars, I would.Bob's Discount Furniture LLC
Date: 08/11/2022
Hello *****. It seems as though you are not satisfied with your experience and have concerns. We want our customers to be happy and would really appreciate the opportunity to see what we can do to make this right. If you could please send us an email at ***************** we would be happy to look into your complaint.Review fromHerlinda S.
Date: 08/08/2022
1 starHerlinda S.
Date: 08/08/2022
This has been the worst furniture buying experience ever. I had to wait 6 weeks for my initial delivery of the sofa, that doesn't include the ottoman I ordered at the same time. received the couch, two of the pillows are not the same as the third, which is memory foam. The first tech out to the house lied and said he'd place an order for new cushions but told his employer they were fine. I would have been waiting indefinitely had I not called to follow up on an update. Second tech sent out because of pillows agreed that not all the pillows were the same. Called into the warehouse to order two new cushions but they're backordered till November so they're sending a whole new couch. What in the world? In the meantime I'm still waiting for my ottoman which has now been delayed 3 times and won't be here until after my second couch. All of this headache when all we wanted were all of the cushions to be the ones like the couch we sat on in the store and for a timely delivery of our furniture. Is that too much to ask? Apparently.Bob's Discount Furniture LLC
Date: 08/11/2022
Hello ********. Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.Review fromJudith W
Date: 08/08/2022
1 starJudith W
Date: 08/08/2022
Very disappointed. Purchased a swivel rocker recliner 14 months ago. The spot welding at the frame has broken. I purchased the goof proof warranty, which was told covered issues for 5 years. I placed a claim, received acknowledgment that the claim was received, but have had no response after that. The goof proof is supposedly through ******, I have been on hold with them for very long time, more than once, and then the recording said they would call back and never received that call either. I called the location that I purchased it and they said they would try to contact. The next thing I knew I was back on the same recording. My advice, don’t waste your time and moneyBob's Discount Furniture LLC
Date: 08/11/2022
Hello ******. It seems as though you are not satisfied with your experience and have concerns. We want our customers to be happy and would really appreciate the opportunity to see what we can do to make this right. If you could please send us an email at [email protected] we would be happy to look into your complaint.
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