Reviews
This profile includes reviews for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,111 Customer Reviews
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Review fromMichele L
Date: 07/23/2022
4 starsMichele L
Date: 07/23/2022
Lots to look at. Prices reasonable. Sales people friendly. No rushed to buy.
Bob's Discount Furniture LLC
Date: 07/27/2022
Hello ******** we are so happy to hear that you love our merchandise selection and our prices!Review fromJennifer B
Date: 07/23/2022
5 starsJennifer B
Date: 07/23/2022
Service was great- Mark was excellent! He made things very easy, very smooth and I never felt pressured in any way about the purchase.Bob's Discount Furniture LLC
Date: 07/27/2022
Hello ********* we are so happy to hear that you had a great experience with us, we aim for customer satisfaction!Review fromEdlin M.
Date: 07/22/2022
1 starEdlin M.
Date: 07/22/2022
All of my items was received damaged. I called customer care for 3 days in a row. I put in a request for an expedited replacement and I’ve received a text stating that they are supposed to show up on Saturday July 23rd between 12:45 to 3:45 but when i called back they couldn’t locate my request and they said it was an “error”. They definitely think this is a joke. Giving the run around to the customers. Horrible horrible service. Low quality material and expensive. And to top it off i asked for a refund they said all they can offer is $200. They can shove that where sun dont shine. I was on hold with them while trying to figure out my scheduled replacement and they hung up on me. Idk if all the 5star reviews were paid to leave a good review, but dont be fooled.dont waste your money or time because you will be disappointed.Bob's Discount Furniture LLC
Date: 07/27/2022
Hello ****** It seems as though you are not satisfied with your experience and have concerns. We want our customers to be happy and would really appreciate the opportunity to see what we can do to make this right. If you could please send us an email at [email protected] we would be happy to look into your complaint.Review fromAngela L.
Date: 07/22/2022
1 starAngela L.
Date: 07/22/2022
Ordered 2yrs ago-a kitchen dining set & bedroom set- both came completely damaged & tried numerous times to redeliver & replace- damaged again & again- still trying after 2 yrs to get an undamaged dining set- 2yrs!! Every delivery they made the furniture was damaged again! Lost work time numerous times & they have not one care in the world! Very inconsiderate & have no retail skills! DO NOT BUY ANYTHING FROM THEM!! save yourself aggravation & stress go buy elsewhere!! They do not accommodate in anyway! Items are paid in full & they give no compensation back! They gave me a credit of my money to repurchase something else cost me more money & they do not have what I want & gave me a certain time frame to use the credit which is mine to begin with!! ??????? Very bad business persons & they do not satisfy the customers!! Save yourself stress but anywhere but Bobs!!!Bob's Discount Furniture LLC
Date: 07/27/2022
Hello ******* It seems as though you are not satisfied with your experience and have concerns. We want our customers to be happy and would really appreciate the opportunity to see what we can do to make this right. If you could please send us an email at [email protected] we would be happy to look into your complaint.Review fromBob G
Date: 07/21/2022
5 starsBob G
Date: 07/21/2022
Everyone was helpful and gracious even though my sale was not large. Experience was very favorableBob's Discount Furniture LLC
Date: 07/27/2022
Hello ***, we are so happy to hear that you had a great experience with us, we aim for customer satisfaction!Review fromDr P
Date: 07/21/2022
1 starDr P
Date: 07/21/2022
Please read all the reviews and use your judgment about BOB's I have had nothing but issues with BOB's furniture, already filed a complaint with my state's AG office and filed one on here with the BBB. I highly recommend not to do any business with BOB's. It's true they will lie and tell you anything you want to hear in order for you to leave that CS or sales person alone. If you bought your furniture during the plandemic I can assure you it was built terribly and is probably falling apart. My living room set has been discontinued in less than a year and due to all the problems. And getting my refund after they picked up my furniture is an absolute nightmare 3 months latter and still fighting for either my refund or furniture back is extremely exhausting. I highly recommend anyone that took the time to read this, to avoid BOB's Discount furniture at all costs.Bob's Discount Furniture LLC
Date: 07/27/2022
Hello ****. It seems as though you are not satisfied with your experience and have concerns with receiving your refund. We want our customers to be happy and would really appreciate the opportunity to see what we can do to make this right. If you could please send us an email at [email protected] we would be happy to look into your complaint.Review fromPedro T
Date: 07/21/2022
1 starPedro T
Date: 07/21/2022
I order a table that was on back order. When the table was finally shipped the delivery person went to the WRONG apartment. They call me and send me a picture where i could verify that they were not in the right place. They left when i call the Bob Furniture they told me to come in to get my money back. So i have to leave early lose money to get back my money. ABSOLUTE WORST CUSTOMER SERVICE. I will NEVER STEP FOOT INSIDE AGAIN THEY LOST A CUSTOMER FOR LIFE. PLEASE AVOID THEM there are better Furniture company. This happen today 7/21/2022Bob's Discount Furniture LLC
Date: 07/27/2022
Hello ****** Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.Review fromMegan G
Date: 07/20/2022
5 starsMegan G
Date: 07/20/2022
We had a few people helping us throughout our experience. Al I believe was helping us at the beginning. He let us know where everything was in the store but did not hover over us the entire process while we looked but was helpful with questions when we needed it. Furniture was a great price compared to other stores in the area and had a variety of options. Will definitely use this store in the future!Bob's Discount Furniture LLC
Date: 07/27/2022
Hello *****, we are so happy to hear that you had a great experience with us, we aim for customer satisfaction!Review fromJennifer D
Date: 07/20/2022
5 starsPrices can’t be beat for quality furniture. Everyone has been personable and professional. I have recommended Bobs to everyone I knowReview fromEsayas B.
Date: 07/19/2022
1 starEsayas B.
Date: 07/19/2022
I ordered a couch on may and still haven't got it the funny part is that they said it will be delivered on July 2nd I was like okay let me make a room and throw out my old couch waited for hrs and I called back to check what was going on they said it was rescheduled for July 20th okay I can wait but then I called them again today to make sure and guess what they said august 22 which is really upsetting because I've been sitting on the floor for whole month now come on bob you can do better! i just want to say that if you're ordering something and they tell you the date please don't throw your old stuff because that information is not accurate.
Thank you!Bob's Discount Furniture LLC
Date: 07/27/2022
Hello ******. The original date that was provided was based on the most current information available to us at that time. We understand that this delay may cause frustration and we assure you we are doing everything we can to get your merchandise delivered as soon as possible.
Unexpected delays have impacted supply chains in most industries. These delays have affected vendors both here in the US and overseas as they were forced to suspend many of their regular services just like we have. With manufacturing product not arriving, limited staff, and delays in cargo, there may be dates that have changed however we still plan on successfully completing delivery to you once it arrives from the manufacturer.
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