Reviews
This profile includes reviews for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,099 Customer Reviews
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Review fromKrista B
Date: 01/17/2025
1 starKrista B
Date: 01/17/2025
Lied to repeatedly about when the furniture could be delivered after they already accepted payment. We ultimately cancelled the order because they could give me no timeline for when I would receive my purchase. 13 days later (10 business days) there is still no refund. We called to find out what’s going on and they told us that our order was cancelled but the refund was never processed. Absolute scam of a business. They are lying thieves! DO NOT SHOP HERE. You will have to fight, and waste hours trying to get your money back! Buyer beware! Worst business I’ve ever dealt with
Bob's Discount Furniture LLC
Date: 01/21/2025
Hello Krista, We understand your frustration about the delay in receiving your items. Our furniture is built to our specifications and comes directly from the manufacturer. The logistical process to get the furniture here has been impacted by shipping delays. We are very sorry for any inconvenience this may have caused you as our customer. We have been able to access the account and we do see that the order has been fully cancelled and refunded. We are very sorry that we were unable to meet the your expectations with this purchase.Review fromCharles T
Date: 01/16/2025
1 starCharles T
Date: 01/16/2025
The furniture quality on the other hand is embarrassingly bad. First of all open any dresser drawer in the store and find just how thin and low quality these products are. No dovetails, just cheap cheap assembly that is guaranteed not to last.
Its a shame that most consumers don't know the difference between quality craftsmanship and this "Made In China" junk. Every piece I looked at was fake wood, plastic resin style junk. Every drawer I opened was quarter inch thick plywood(at best, possibly 3/16") and assembled with the absolute cheapest/fastest way possible.
Any "real" piece of furniture is made out of quality materials. Nothing in this store is of quality. Nothing is meant to last here. Just search "Bobs Furniture Consumer Affairs" or check out their Better Business Bureau page which is horribly reviewed.
The bottom line here is take 5 minutes and watch a youtube video or two to understand what quality furniture looks like. You want real wood, with quality materials, and real joinery. Avoid thin fake woods, anything with plastic, and obvious nail guns to hold pieces together. They will not last. I was quoted $4500 on a bedroom set, it was the worst quality I've ever seen in my entire life. The crazy part is I just came from ****** before going to Bobs, and the furniture at ****** blows Bobs out the park.
Dovetail drawers with real wood, and heavy duty metal drawer hardware. On top of that the ****** drawers were soft closing. Versus the plastic fake junk at Bobs, with the cheapest drawer hardware that doesn't even shut straight. Price @ ****** for the night stand was $199. Bobs was $399. Double the price, and absolute trash quality. Go to a real furniture store and forget this place ever existed.Bob's Discount Furniture LLC
Date: 01/21/2025
Hello ******** we are truly very sorry that you were not happy with our selection of furniture. We pride ourselves on being able to offer everyday low prices on great-looking and quality furniture. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.Review fromLisa D
Date: 01/15/2025
1 starLisa D
Date: 01/15/2025
In person sale of a bedroom set and mattress, totaling almost 8k; delivery date set up, told items are in stock. Two weeks before delivery, I’m told mattress is delayed 8-9 weeks! When I asked how this happens, I was told it’s their busy season and stock runs low. How was I told it’s in stock and given a delivery date- seems to me someone must have purchased the same items with a delivery date sooner than mine, so they got MY mattress. I got a refund and will not be shopping Bob’s again!Bob's Discount Furniture LLC
Date: 01/21/2025
Hello ***** We understand your frustration about the delay in receiving your items. Our furniture is built to our specifications and comes directly from the manufacturer. The logistical process to get the furniture here has been impacted by shipping delays. We are very sorry for any inconvenience this may have caused you as our customer.
We have been able to access the account and we do see that the order has been fully cancelled and refunded. We are very sorry that we were unable to meet your expectations with this purchase.Review fromJewel H
Date: 01/14/2025
1 starJewel H
Date: 01/14/2025
My whole entire experience has been a nightmare with bobs. Between the store, customer support and Steven from resolution they need a lot of work on their customer service. Instead of listening to my concerns about the terrible quality of two beds I have received from them every single person kept talking over me and Steven from resolution put me on hold in the middle of me speaking. Everyone at Bobs has been absolutely rude. The quality of the two bed frames, I have received were terrible and they kept breaking because the technicians didn't put them together properly.
Even trying to return the product is a nightmare, I am trying to just return it and go to a different furniture store and that is being made into a huge frustration. My fiance was sleeping on the bed when it snapped and now they're back is messed up and we are looking at filing a complaint in court. And goof proof, don't even get me started on that.Bob's Discount Furniture LLC
Date: 01/21/2025
Hello ****** Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that these concerns have been addressed with our customer service team. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.Review fromRobert L
Date: 01/14/2025
1 starRobert L
Date: 01/14/2025
My husband purchased a recliner on 11/26/2024 which we later realized it had bedbugs,
my husband was told by one manager that the company would replace the item and, we actually received a conformation email stating it would be delivered 01/11/2025, only to be told by a different manager that the first manager was wrong, myself along with grandchildren have bites and scars on our bodies and no resolve.
I am devastated as how someone in good conscious would put a family in such a horrific situation.
****** *Bob's Discount Furniture LLC
Date: 01/21/2025
Hello Robert, We are sorry to hear of your experience. People often correlate bed bugs with furniture yet we are aware of no research that would even suggest that bed bugs originate from new furniture which is wrapped prior to delivery. The CDC’s government website will provide you with additional information regarding bed bugs. http://www.cdc.gov/nceh/ehs/topics/bedbugs.htm
We are sorry for the hardship you have described but given the simple science of how bed bugs feed and ambulate there is no merit to a claim that bed bugs were transported to your home in new Bob’s furniture. Thank you for understanding and we are very sorry that we are unable to help further with these concerns.Review fromDiana T.
Date: 01/13/2025
1 starThis company refuses to accept a return in spite of their website's return policy.
This nightstand cost $212.+ with tax. It has never been opened and was just picked up within 2 weeks.
I no longer have use for it.
They are refusing my return or refund, or store credit; all listed on their website as of 1/13/25.
Additionally, a bedroom set purchased failed to support the mattress for one man of less than 200 lbs. The shoddy repairs continue to fail under the 5 year warranty. The bed frame is visually distorted, but that was all they would do, even though we were entitled to a replacement frame. The 5 year warranty to repair or replace was a waste of money, as they have done neither. Buyer beware.Review fromAmanda P
Date: 01/11/2025
1 starAmanda P
Date: 01/11/2025
I have similar delivery story as others. We bought a dining room set, a bed, a couch, and a chair. After the holidays, the dining room set and chair were delivered fine with no issues. The bed was broken during transport, but it wasn't an issue since we had a second delivery coming for a couch. The day of the couch and bed arrival, it was snowing. We were notified that the delivery would arrive in 42 minutes. We broke down our old couch and my daughter's bed in anticipation. As the delivery drivers arrived, my husband was shoveling the snow off the path and shoveling in the street to assist the drivers. They made no mention that the walkways were not sufficiently cleared for them to deliver. My husband said we were ready for delivery and came inside. The drivers sat in their truck and then left with no mention of why. With the system that Bob's is using to call customers, my phone will not accept their calls as it flagged it as junk, and the drivers did not bother to knock on the door to explain the situation. Only after we called customer service, did we find out that the walkways were not sufficiently cleared and that the drivers filed a report. I requested they come back, and we could take the furniture inside if the drivers felt the walkways were treacherous. All I received were apologies with no action from Bob's nor any offers to discount anything for the hassle. I do not want to risk injury to the drivers but there was zero communication regarding the issues. Now, my daughter has no bed and we have no couch to sit on and will be in this situation for days until the next available delivery. While we enjoyed our in-store experience with Bob's, we are beyond disappointed with the delivery service and experience after leaving the store.Bob's Discount Furniture LLC
Date: 01/15/2025
Hello ******* Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that we have rescheduled the delivery for 1/16/2025 and refunded the delivery fee in the amount of $299.99 as a symbol of our apology for their experience. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.Review fromMaria T
Date: 01/09/2025
1 starMaria T
Date: 01/09/2025
After 4 attempts (and havingto take 4 days off of work), they were unable to deliver a simple full size storage bed. 1) got a broken bed
2) got a bed with the wrong drawers
3) wong drawers brought, again
4) the expectation was a NEW bed with all the pieces but nope....no new bed, just more pieces
I spoke with a support "manager" & his condescending responses to THEIR issues was roo much to take. I'm having the come pick everything up & getting a refund (assumingthey don't screw that up too). It was a nightmare!!Bob's Discount Furniture LLC
Date: 01/15/2025
Hello ****** Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that we have a pick up for a refund scheduled for 1/18/2025. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing these concerns to our attention.Review fromJurgita T
Date: 01/08/2025
1 starJurgita T
Date: 01/08/2025
Bob’s furniture doesn’t hold up. If you want a piece of furniture for a year you are good to go. Manufacture warranty is good for one year for a reason. I was a great Bob’s furniture customer for few years now. Furnished my first home, also couple of rental properties. As a business they should love me. After roughly 3-5 years since I am buying their stuff over 70 % of pieces are in the garbage. Couches, chairs, beds, tables, daybeds….are junk. They break, loose shape, stop functioning, screws get loose…. If you want a piece of furniture for one year it’s great. But consider buying something new after a year and pay someone to get rid of Bob’s Junk!!!!!
Bob’s Good Proof insurance is a joke. They talk you into buying insurance but after something happened to my couch like recliner stoped working- not covered. Breakage in the frame - not covered, rip - not covered. The insurance I paid extra is worth nothing but headache. After many claims and calls my couch is still broken and not reclining. How come when I bought insurance the sales person in the store promised if ANYthing happens to the couch it’s covered with Goof Proof. It’s a LIE. Nothing is covered. I went to the store I bought the couch from - no help. Their defense was the sales person who sold the couch is not working there anymore. The sales person was saying exactly what he was told. The store doesn’t stand behind their own policy. The manager suggested to forget about it. I called the store headquarters about employee misrepresenting insurance on the couch. Nothing. They pointing fingers to insurance company who doesn’t cover anything.
Many hours spent on just trying for them to come fix the problems of my couch I bought insurance on nothing is fixed. Too many aggravating hours on the phone.
Please don’t buy Bob’s Furniture.
Don’t buy their insurance.
It’s my first negative review I have ever written. But people have to be warned. I wish someone told me earlier to save me lots of money and time.Bob's Discount Furniture LLC
Date: 01/15/2025
Hello ******** We are very sorry to hear of the concerns that you are having with your merchandise. The merchandise purchased from us here at Bob’s holds a one year warranty against manufacturing defects.
The Goof Proof protection is a plan through a third party company, Guardian. Guardian covers the merchandise damage resulting from a single accident. Accidental damage must be reported within thirty days of occurrence and they must be able to provide the necessary details to clearly indicate that this damage occurred through a single accident or incident and not through everyday use, misuse or abuse of the merchandise.
Guardian has the right to deny claims for coverage under their own guidelines. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet their expectations. Thank you for understanding.Review fromShawn P
Date: 01/05/2025
1 starShawn P
Date: 01/05/2025
Bought a couch and chair for $2300 cash on Saturday 12/28 and scheduled a delivery date for 1/3. They communicated all day letting us know how many stops out they are and a time frame of 4-7pm. Wife getting excited sending me txts throughout the day while I was at work how many stops they are. 530pm came I just got home from work 5 mins before , they show up walked to my door and told me they can’t deliver cause I have snow/little ice on my steps. Now I got 3 steps that are concrete slabs 3’x3’ not regular steps that are like 10-12” wide and or/a dozen them. Told them to just leave on sidewalk or street and I’ll carry in my furniture then walked into my house saying this is f-ing unbelievable. Deliver guy walks back to his truck makes a call to his supervisor I’m assuming and then pack up,close his door and left!!!! My wife is upset and in tears now. She then gets a call from them saying they have to reschedule our delivery for wed1/8 now 5 days later. I called the store and spoke to rich- manager, told him of incident and he said he’ll look into it. So then I go on website and post a review of my experience so far. Go into store next morning to cancel order after not hearing back from him. Got up to desk and told rich to cancel my order please. THEN his true colors and integrity came out and STARTED an argument with me saying of I read ur review and didn’t appreciate it. I found out what happened last night and I’m glad ur canceling cause I don’t want to do business with people like me!!! I’m thinking people like me??? Hmm? He states his guys fell/slipped on my steps and I was verbally abusive to his guys!! I said excuse me , he fell and I was abusive language TOWARDS him. Little does RICH knew , I have a RING doorbell recording whole thing!!! And my brother next door has security camera showing of such incident. Rich is unethical anda liar for made up story and insulted my integrity. Please don’t do business at store at least while rich is manager!Bob's Discount Furniture LLC
Date: 01/15/2025
Hello ****** thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.
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